Overall sentiment across the reviews is mixed but leans positive, with a strong concentration of praise for the facility’s staff and rehabilitation services. A large number of reviewers emphasize compassionate, patient-focused caregiving from CNAs, nurses, therapy teams (PT/OT/speech), and case managers. Therapies are repeatedly credited with tangible mobility and functional improvements, and many families describe significant positive outcomes following rehab stays. Personal touches — individual staff remembering preferences, meaningful one-on-one attention, and team members named praise (e.g., Sarah, Kassy, Debbie) — are common and contribute to an impression of warm, personalized care.
Staff and culture are the most consistently cited strengths. Multiple reviewers describe staff as friendly, professional, and treating residents like family. Administrative and admission processes are often described as efficient and welcoming, and volunteers and visitors frequently report positive, respectful interactions. The facility’s environment is commonly reported as clean, bright, and well-maintained, with pleasant common spaces and a renovated patio that residents enjoy. Social programming and activities (Bingo and group events) are frequently listed as positive contributors to resident life and morale. In short, when it functions smoothly, the center presents as a competent, caring middle-to-high-tier post-acute and long-term care provider with strong rehabilitation capabilities.
Despite the many positive reports, a clear and recurring pattern of operational concerns emerges. Understaffing — especially among CNAs and during evening shifts — is one of the most frequent negatives. Reviewers link staffing shortages to delays in personal care (diaper changes, bathing, toileting), later-than-expected medication administration in some shifts, and general caregiver fatigue. Several reviews call for better CNA training, oversight, and coordination; some report CNAs who are disengaged or insufficiently informed about residents’ limitations. Staff morale and compensation concerns (overworked/underpaid) are mentioned and may underlie variability in performance.
There are notable safety, property, and management issues raised in multiple reviews. Several accounts describe lost or misplaced equipment (including repeated reports of missing wheelchairs) and concerns about inventory tracking and serial-number management. More serious reports include falls, ignored fall-risk wristbands, a denied hospital visit, and an outbreak of COVID — all of which point to inconsistent adherence to safety protocols in at least some instances. A few reviewers allege theft, retaliation after reporting problems, missing personal items (clothes, teeth), and extremely poor responses during sensitive times (e.g., complaints about lack of communication during a resident’s dying phase). These isolated but serious allegations contrast sharply with the glowing reviews and suggest variability across units, shifts, or time periods.
Food and housekeeping evaluations are mixed: some reviewers praise cleanliness and grooming, while others report filthy conditions, poor food, and inadequate housekeeping staffing (one janitor for many residents). Room configuration is another recurring practical concern — several reports note cramped rooms with three residents, which can contribute to sleep disruption and roommate conflicts. Family communication and responsiveness from management also vary: while many families praise prompt updates and easy contact with staff and social workers, others describe unresponsiveness, complaints not taken seriously, or poor phone availability.
In summary, Fairfield Post-Acute Rehab receives strong commendations for the quality and outcomes of its rehabilitation services, the compassionate and personal nature of much of its caregiving staff, and the facility’s pleasant, well-kept environment in many areas. However, there are consistent operational challenges that merit attention: staffing levels and training (particularly for CNAs), variability in nursing responsiveness, equipment loss and inventory control, safety protocol adherence, and more consistent complaint resolution and communication from management. These issues appear to produce a bifurcated experience: many families report five-star care and recommend the facility, while a smaller but significant group reports serious lapses in safety, property protection, and responsiveness. Addressing staffing, training, equipment tracking, and complaint-management processes would likely reduce the negative variance and make the overall resident experience more uniformly positive.
