Overall sentiment is mixed but leans toward serious concern due to repeated reports of neglect, safety issues, and inconsistent leadership. Across the reviews there is a clear split: a portion of families and residents praise the interpersonal warmth and professionalism of particular staff members (particularly CNAs and one administrator named Suzette), while a substantial number of reports describe lapses in basic clinical care, safety, and communication that have led to emergency room visits and 911 calls.
Care quality: Reviews reveal a wide variation in the quality of direct care. Positive comments emphasize compassionate, attentive CNAs who make residents feel comfortable and cared for. However, multiple reports document CNA neglect, catheter neglect, forced bed rest contrary to a patient’s ability, and incidents serious enough to require emergency room visits. These negative accounts include delayed responses to calls for help, malfunctioning or ignored help buttons, and a front desk nurse described as inattentive. The contrast between praise for some caregivers and allegations of neglect suggests inconsistent standards of care and potential gaps in clinical oversight or training.
Staff and management: Staff impressions are polarized. Some reviews highlight staff who 'go the extra mile,' describe the administrator as effective and coordinated, and report smooth transitions from home to the facility. Conversely, several reviews complain about poor communication, an unresponsive administration, unprofessional comments toward patients, and language barriers among staff that impede care. These conflicting perspectives point to variability in leadership responsiveness and staff performance; some families find management helpful, while others feel ignored and frustrated. The repeated mention of a specific administrator by name (Suzette) in positive contexts suggests that leadership experience can differ by shift or by which staff are involved.
Safety and incidents: There are multiple serious safety-related themes. Repeated 911 calls, reports of patients left alone in pain, catheter neglect, and at least one account of forced bed rest raise red flags about medical supervision, response protocols, and regulatory compliance. One reviewer described being transferred to another facility as 'hell on earth,' indicating that poor outcomes may extend beyond this location when transitions are made. Patient wandering and a sense of an unsafe environment were specifically mentioned, reinforcing concerns about resident monitoring and environmental safety.
Facilities, cleanliness, and atmosphere: Physical plant issues and atmosphere are recurring complaints. Several reviewers describe an old facility in need of renovation, strong or foul smells, and general cleanliness concerns. Some characterize the atmosphere as depressing or even 'creepy'/'horror-movie vibe,' which, combined with reports of staff hiding from residents, contributes to a perception of an unwelcoming or unsafe environment. Positive comments about friendly staff are sometimes tempered by notes that the facility needs maintenance and has parking challenges.
Patterns and notable contrasts: The dominant pattern is inconsistency. Where one reviewer experiences competent, compassionate care and an effective administrator, another experiences neglect, unresponsiveness, or potential mistreatment. Frequent mentions of catheter neglect, delayed responses to help calls, and emergency interventions indicate systemic problems rather than isolated incidents. Language barriers and staff training concerns are recurring explanations families give for inconsistent care. Dining and activities receive little to no mention in the reviews provided, so no reliable conclusions can be drawn about those areas from this dataset.
Bottom line: The reviews paint a facility with caring individuals who can and do provide excellent support for some residents, but also with serious, repeated failings in communication, clinical care, safety, and the physical environment for others. Families considering this facility should be aware of the mixed experiences: positive personal interactions and smooth admissions exist alongside troubling reports of neglect, emergency incidents, and environmental deficiencies. The pattern suggests uneven staffing, possible training gaps, and facility maintenance issues that warrant direct inquiry and close monitoring if choosing placement here.
