Overall sentiment from the reviews is mixed but leans positive on hands‑on caregiving and rehabilitative outcomes while showing meaningful concerns about consistency, administration, and facility condition. A large number of reviews praise the staff—CNAs, nurses, and therapists—describing them as attentive, kind, respectful, and willing to go the extra mile. Rehabilitation services receive repeated high marks: occupational and physical therapists are frequently credited with concrete mobility gains (walking with a walker, increased independence, milestone progress), and specific therapists (Jody and Christine) and activity staff (Gloria) are singled out for exemplary effort. Multiple families report that their loved ones made impressive clinical progress during short rehab stays, and safety measures such as bed and wheelchair alarms and careful monitoring are noted positively. The facility's small, community feel (approximately 100 residents), family-owned identity, and on-site amenities (beauty parlor, laundry) contribute to a warm, familial atmosphere for many reviewers.
However, these positives are counterbalanced by a series of serious and recurring complaints that indicate variability in experience. Several reviews allege hostile or unprofessional behavior by staff (including an RNA reported as yelling, berating employees and students, and creating a harmful atmosphere), and at least one summary explicitly calls for management accountability and an apology to students. Medication management and prescription communication emerge as a prominent concern: reviewers cite missed or refused medications, medications not scheduled properly, questionable prescription changes, and general poor communication between clinicians and families about medication decisions. There are also grave allegations of neglect in some accounts—residents reportedly left in bed for excessive periods, underfed, or experiencing long response times to calls for help. These severe negative reports contrast sharply with other accounts describing the same staff as compassionate and diligent, highlighting inconsistent care quality across shifts or units.
Facility condition and housekeeping show a split pattern. Many reviewers describe the center as very clean, odor‑free, and well‑kept—some even say "extremely clean"—while others report filthy floors, corners in need of cleaning, and areas that require painting or upgrades. The facility is repeatedly described as older and less visually appealing than newer centers, with ongoing upgrades noted but not fully resolving dated infrastructure; parking and layout challenges are also mentioned. Dining receives mixed feedback: several families appreciate good food and tailored menus that accommodate dietary needs, while others recount poor meal quality (burnt sandwiches, canned soup, bad macaroni salad) and strict or inappropriate diets that led to underfeeding concerns. This split suggests variability in kitchen performance or differences in expectations among residents and families.
Activities and resident life are generally highlighted as strong aspects. Reviews commonly mention abundant, engaging programming—outings to view birds, parades, entertainers, and a variety of in‑house activities—and staff who are patient and creative in engaging residents. The therapeutic bird areas and organized outings are frequently named as meaningful quality‑of‑life features that residents enjoy. Staffing and management impressions are mixed: many reviewers commend leadership (including helpful owners and a caring director of nurses) and praise staff for personalized attention and excellent discharge coordination, while others raise alarms about administrative shortcomings, poor family communication, and troubling personnel behavior that they believe needs managerial intervention.
In summary, Folsom Care Center appears to offer strong rehabilitation services, many compassionate and committed caregivers, and a small, homey environment that many families value. At the same time, prospective residents and their families should be aware of significant variability in experiences—ranging from exemplary, attentive care to reports of neglect, hostile staff behavior, medication mishandling, and facility‑maintenance issues. These contrasting patterns point to potential inconsistencies across units, shifts, or staff members and suggest that visitors should tour the facility, ask specific questions about medication management, staffing levels, staff training and supervision, cleanliness protocols, and how complaints or staff misconduct are handled. Checking recent inspection records, speaking with current families, and requesting to meet the therapy team and nursing leadership during a visit could help clarify whether the positive strengths are consistent and whether the concerning issues have been addressed.
