Overall sentiment across the reviews is mixed but leans positive for families seeking a warm, home-like assisted living setting with hands-on personal care. Reviewers consistently praise the owner (named Lena) as friendly, accommodating and actively involved; many describe the home as clean, beautifully furnished, and inviting, with attractive outdoor spaces including a backyard and a front porch with a pond and nature area. The environment is frequently described as feeling like family, and several reviewers emphasize that caregivers are compassionate, kind, and willing to go above and beyond. Multiple reviewers note the availability of home-cooked meals three times a day, dementia-friendly routines, help navigating care, hospice-friendly services, laundry/cleaning provided by staff, and good communication with families. For residents who primarily need personal assistance and prefer a smaller, residential setting, the facility is often recommended and described as a life-saver, good value, and highly recommended by several families.
However, important and recurring concerns appear in the reviews and should be weighed carefully. Staffing levels and consistency are a frequent issue: caregivers rotate, staffing is sometimes reported as insufficient, and skill levels vary from caregiver to caregiver. Several reviewers highlight language barriers with non-English speaking staff, and multiple comments emphasize that caregivers are not nurses and lack formal medical training. These limitations contributed to serious safety concerns in at least one report: a resident fall that resulted in a head injury and claims of no timely medical response. That incident led at least one reviewer to say a physical therapist and nurse advised removal of the resident. Such reports suggest the home may not be appropriate for people with higher or more complex medical needs, or for those at significant fall risk.
Dining is another area with mixed feedback. While many reviewers appreciate the idea of three homemade meals daily, other families report inconsistent food quality—meals that are often frozen, repetitive (pasta and potatoes dominate), lacking in meat, or described as unappetizing or salty. Some reviewers explicitly call the food terrible or unnutritious, while others praise home-cooked meals. This variability—sometimes tied to particular caregivers' cooking abilities—means families should confirm current meal plans and sample food if possible.
Memory care and activities are nuanced themes in the reviews. Several reviewers note that the home's routines are dementia-friendly and helpful for orientation, but others say it is not suitable for more advanced memory care needs and that there is a lack of activities and stimulation. Socialization can also be limited in some cases because some residents are non-verbal, reducing group interaction. For families seeking robust cognitive programming or high-intensity memory care, this facility may fall short.
Other practical considerations surfaced: room sizes vary widely (some rooms are described as very large with master suites suitable for couples, while others are small), and a few reviewers felt the cost was too high for the space or level of care provided. Positive operational points include the owner's willingness to accept pets, planning family gatherings (e.g., Christmas), conscientious basic clinical observations such as skin checks, and compatibility with hospice services.
Recommendation summary: Folsom Comfort Care Home appears well-suited to residents who value a warm, home-like environment with compassionate, family-style caregiving and owner involvement—especially those whose needs are primarily for personal care rather than medical or advanced memory care. Prospective families should verify current staffing patterns, staff language abilities, meal quality, and safety protocols; ask specifically about fall-prevention measures, emergency medical response, and whether the facility can meet any specialized nursing or high-acuity needs. If medical complexity or advanced dementia care is likely or if consistent, nutritionally varied meals are essential, families should investigate further or consider alternatives. If a smaller, affectionate setting with strong owner engagement is the priority, the facility has many strengths reported by multiple reviewers.
