The reviews for Splendor Oaks Senior Living Folsom show a split but consistent set of themes: many reviewers praise the direct caregiving and day-to-day safety and nutrition provided, while others raise serious concerns about management, consistency, professionalism, and some aspects of facility maintenance. On the positive side, multiple reviewers highlight strong hands-on care: caregivers are described as attentive, residents are well fed, and there is a sense of a safe environment. Several comments specifically name an owner, Maria, as responsive, suggesting that leadership can be engaged and accessible. Reviewers also noted a favorable caregiver-to-resident ratio and the frequent presence of staff, and many found the facility's common areas to be clean and some rooms conveniently located near the main living area.
However, these positives are counterbalanced by a number of recurring negatives that point to inconsistency and management issues. Several reviews describe an unprofessional program coordinator and a director who left a negative impression; there are claims that staff have failed to follow through with appointments and that some workers are distracted — on their phones or socializing by the kitchen — while residents need attention. One cluster of concerns centers on communication and autonomy: at least one reviewer reported staff preventing or monitoring phone calls, which raises serious questions about resident privacy and family communication. In addition, inconsistent pricing and unexplained price changes were called out, which can be a major concern for families budgeting for long-term care.
Facility maintenance and housekeeping show mixed signals. While common areas were described as clean by some, other reports mention bugs in an apartment and that housekeeping could be improved. This suggests uneven standards or variability between units and shifts. Activities programming is another area with notable weakness: reviewers consistently mentioned a lack of stimulating activities, with several adding that COVID-related restrictions reduced activity offerings. Even where caregiving is praised, limited or insufficient engagement opportunities for residents was a visible shortcoming.
Another notable pattern is variability between shifts, staff members, or apartments: some reviewers report excellent care and friendly staff, while others have experienced unapproachable, unpleasant, or unprofessional personnel and even instances where residents appeared neglected. This variability extends to management responsiveness — the owner Maria is praised in some reviews while the program coordinator and director are criticized in others. Such contradiction suggests that individual experiences may depend heavily on timing, specific staff on duty, or how concerns are escalated and handled.
Taken together, the reviews paint a picture of a community with strong potential in caregiving fundamentals—nutrition, safety, and attentive caregivers—but with significant problems around consistency, professional conduct, management transparency, housekeeping, and programming. Prospective residents and families should weigh these mixed signals carefully: confirm current staffing and management practices, tour apartments to check cleanliness and pest control, meet the caregiving team across different shifts, ask for clear written pricing and policies on communication/privacy, and inquire about current activity calendars and how COVID restrictions are being managed. The overall recommendation is cautious: Splendor Oaks may offer very good day-to-day care for some residents, but the reported inconsistencies and management/communication concerns warrant thorough, specific due diligence before making a placement decision.
