Overall sentiment from the collected reviews is mixed but leans positive around the quality of interpersonal care. The most consistent strength across reviews is the staff: many reviewers describe Countryside Care Center employees as caring, compassionate, friendly and professional. Several named staff members receive individual praise (Activities Director Maria and a Director identified as Rob W/Rob Cox), and multiple accounts highlight CNAs and nurses who are attentive, responsive and comforting to both residents and family members. Reviewers frequently note that residents were greeted warmly, made to feel at home, and received personalized attention — examples include keeping a resident dressed and ready, accommodating dietary needs, and providing small comforts like candy or stuffed animals for memory-care residents. Rehab and skilled-nursing transitions are often described as smooth, and some reviewers describe the experience as reassuring and akin to a hotel-like level of service.
Facility and programming also receive positive mentions: several reviews describe the building as clean, well-maintained, festive and peaceful, with secure access and a calm environment. Activities and social programming are cited as strengths (with an activities director specifically acknowledged), and reviewers appreciate dietary accommodations and biweekly beautician services. Early impressions from rehab stays are often favorable, and family members commonly note good communication and regular updates from the care team.
However, the positive themes are counterbalanced by notable, sometimes serious negative reports, which point to inconsistency across shifts or units. Multiple reviewers describe instances of poor care: one account notes a resident left unattended for 30 minutes during an interview; other reports allege discharge without notification to the family (including being sent to the wrong hospital), refusal of food when needed, and an instance where a patient was left without clothing. Several reviewers explicitly call out dirty rooms or showers and describe parts of the building as old or run-down. These incidents—though not present in every review—are significant because they reflect lapses in basic safety, cleanliness and communication.
Management responsiveness and accountability emerge as mixed themes. Some reviews praise a receptive, communicative nursing team and supportive directors; others allege poor follow-up after promised training or investigations, ignored calls and messages, and a lack of accountability when problems occur. That pattern produces contrasting impressions: families who experienced attentive staff and clear communication report reassurance and satisfaction, while those affected by the more severe lapses report frustration and distrust.
Activities and resident engagement are generally seen as positive, yet there are mentions of residents who were unable to participate in activities for various reasons, indicating that programming may not always be accessible or fully inclusive for all residents. Dining is usually described positively (enjoyable meals, accommodations), but a few serious complaints about food refusal and kitchen closures point to the need to confirm meal policies and staffing reliability.
In summary, Countryside Care Center appears to offer strong, compassionate interpersonal care and meaningful activities for many residents, with particular staff members and services receiving heartfelt praise. At the same time, there are recurring but less frequent reports of operational failures—cleanliness lapses, care neglect, discharge errors and inconsistent management follow-through—that are important red flags. Prospective residents and families should weigh the overwhelmingly positive comments about staff compassion and skilled-nursing care against the reported incidents. Recommended steps for decision-making include visiting the facility multiple times (at different times of day), asking about recent quality inspection reports, inquiring about staffing levels and turnover, requesting references from current families, and verifying protocols for discharge, meal service and incident follow-up to ensure the facility’s strengths are consistent and the serious concerns have been addressed.
