Overall sentiment across the reviews for Fresno PostAcute Care is highly mixed and polarized. Several reviewers praise individual caregivers—especially particular nurses and aides—who provided compassionate, attentive, and emotionally supportive care. These staff members are described as instrumental in recovery, efficient with medications, and kind in routine tasks like laundry and room cleaning. Multiple comments highlight a generally clean facility appearance and residents who seem engaged in activities, and a few reviewers specifically noted good food and quick linen/laundry service.
However, the positive reports coexist with numerous serious concerns that recur across multiple reviews. The most common negative themes are understaffing and poor responsiveness: reviewers reported delays answering call buzzers, lack of prompt assistance, and an overall sense that staffing levels are insufficient. Management and administrative issues are also prominently criticized—reviews describe unprofessional behavior, poor records handling, and claims that services were misrepresented. Several reviewers explicitly warned others to avoid the facility or suggested it should be shut down, indicating a strong lack of trust from some families.
Clinical care and therapy are areas of particular concern. Multiple reviews allege inadequate or inconsistent physical and occupational therapy—therapies that were promised or expected were sometimes not delivered, not provided on weekends, or not given daily as claimed. While at least one reviewer credited therapy staff with rapid recovery, several others reported no PT/OT, delayed therapy, or staff statements that therapy would not be available on weekends. Medication management problems are also repeatedly mentioned: specific examples include medications being lost and critical medications (Lasix) being stopped. These reports raise safety and continuity-of-care concerns.
Dining and diet management show mixed feedback. Some reviews praised the food, but others described inappropriate meals, failure to adhere to no-salt dietary restrictions, and very poor portions or “scraps.” This inconsistency suggests variable attention to individualized dietary needs and raises concerns for residents with strict dietary restrictions. Additional quality-of-life issues include noise and roommate disturbances (a loud roommate TV, lost or hidden remote controls) and limited Wi-Fi access noted by at least one reviewer.
Sanitation and safety concerns were raised by multiple reviewers, including allegations of bedsores, infection risk, and unsanitary conditions. These serious claims—combined with reports of poor records handling and unprofessional staff behavior—contribute to an image of uneven clinical oversight and quality control. At the same time, many reviewers singled out specific staff members as caring and competent, indicating that quality of care may depend heavily on which staff are on duty and that there are pockets of very good care within an otherwise inconsistent environment.
In summary, Fresno PostAcute Care appears to deliver a mix of positive personal caregiving experiences and troubling systemic issues. Strengths include individual staff who provide compassion, effective bedside care in some cases, cleanliness, prompt laundry service, and resident engagement in activities. The most significant weaknesses are inconsistent staffing and responsiveness, management and administrative shortcomings, unreliable therapy and medication management, dining/dietary lapses, and occasional sanitation/safety problems. Prospective residents and family members should be aware of these polarized experiences: while some praised the facility and particular staff highly, others reported severe lapses in care and safety. The pattern suggests that outcomes may vary widely depending on staffing, shifts, and administrative oversight at the time of stay.
