I'm very happy with my mom's care - the staff are friendly, attentive and genuinely caring, nurses are excellent, and Activities Director Lucia keeps residents engaged and social. Mom loves her bright, comfortable suite and the meals; the facility is clean, well-maintained and feels like home. Communication is good overall and staff usually resolve issues promptly; it's a veteran-friendly, family-like community I'd recommend.
Loved one of resident
Sep 2026
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Reviews
4.03·(68)
Overall rating
5
4
3
2
1
Care
3.9
Staff
4.2
Meals
3.8
Amenities
4.2
Value
2.0
Pros
compassionate and professional direct-care staff
attentive nursing and medication administration in many cases
engaging activities and abundant social programming
high-quality, chef-driven dining experiences
well-maintained grounds and attractive building
clean, bright common areas and suites
easy and supportive move-in process for many families
family-like, social community atmosphere
responsive maintenance and housekeeping when consistent
veteran-friendly amenities and dedicated spaces
varied meeting and outdoor spaces
memory-care expertise and specialized programming (where present)
Cons
high staff turnover and morale challenges
inconsistent staffing levels leading to delayed assistance
medication-management and care-continuity inconsistencies
inconsistent meal temperature and day-to-day food quality
housekeeping and apartment cleanliness inconsistencies
sanitation and incontinence-care concerns in some common areas
management and family-communication gaps
unclear pricing, deposit, and refund processes
laundry and ancillary service unreliability
variable memory-care quality and staff training
small studio layouts and long walking distances to dining
maintenance deficits in some units (stains, peeling finishes)
Summary of reviews
Overall impression: Reviews describe a facility with many strong elements alongside recurring operational weaknesses. Families and residents frequently praise the personal care delivered by direct-care staff and nursing teams, the social atmosphere, and the on-site programming. At the same time, experiences vary substantially by unit and by time period; several consistent operational issues account for much of the negative feedback.
Care and staff: Front-line caregivers, nurses, and named employees receive frequent praise for compassion, professionalism, and hands-on attentiveness. Multiple accounts highlight staff who provide encouragement, daily checks, and timely issue resolution. However, high turnover and periodic staffing shortfalls are also repeatedly described. Those staffing gaps have been associated with delayed responses to resident needs, disruptions in medication handoffs, and interruptions during care transitions. Several families reported improved staffing continuity after an initial settling-in period, while others described ongoing problems following management changes.
Dining: Dining is a clear strength for many residents—meals are described as flavorful, chef-driven, and central to social life. Large events and restaurant-style service are noted positively. Conversely, reviewers also cite inconsistency in meal temperature, seasoning, and portioning; some describe dry or lukewarm preparations and occasional mismatches in components served. Staff compensatory measures (warming food, supplying microwaves) are also noted. Expect generally good cuisine, but ask about daily consistency and kitchen service practices.
Activities and social life: The facility offers a wide range of programs, field trips, and social opportunities; many residents form friendships and report thriving socially. Some families, however, find certain activities repetitive, chaotic, or insufficiently engaging for specific residents. Participation levels and activity quality appear to vary by staff availability and by unit.
Facilities and housekeeping: The campus, grounds, and many common areas are praised as attractive, bright, and well maintained. Suites, meeting rooms, and outdoor spaces receive positive comments. At the same time, there are recurring remarks about uneven housekeeping and maintenance: stained carpets, peeling wallpaper, chipped paint, dusty surfaces, and cleanliness or odor concerns in some dining and common areas. Studio apartments are described by several families as compact with limited seating and longer walks to dining; one-bedroom units are generally considered more comfortable.
Management, admissions, and policies: Communication and administrative responsiveness are mixed. Several families report clear, helpful tours and supportive admissions staff; others describe difficulty reaching the Community Relations Director, unclear deposit/refund terms, and slow follow-up. Management transitions appear to have coincided with increased turnover and service disruptions in some accounts. Where families escalated concerns, some describe noticeable improvement, suggesting that the facility can respond but that proactive communication and consistency are uneven.
Notable patterns and recommendations for prospective families: Experiences range from highly positive—particularly where staff continuity, strong nursing oversight, and consistent dining and housekeeping are in place—to problematic where turnover and service inconsistencies persist. Memory-care experiences are similarly polarized: some reviews describe excellent, specialized care, while others describe gaps in training and responsiveness. Before deciding, prospective families should tour multiple times, sample meals, ask about current staffing ratios and turnover, review medication and incident-response protocols, clarify deposit/refund and pricing escalation policies, and speak with current residents or families in the specific unit of interest.
In summary, Westmont of Fresno shows clear strengths in staff compassion, social programming, and dining, paired with facility aesthetics that many families appreciate. Those positives are offset in some cases by operational issues—notably staffing instability, inconsistent housekeeping and meal delivery, and uneven administrative communication—that can materially affect day-to-day resident experience. Assessing recent staffing trends and unit-specific conditions will help determine whether the facility is a good match for an individual resident's needs.
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Location
Westmont of Fresno is located at 7442 N Millbrook Ave, Fresno, CA, 93720.
About Westmont of Fresno
Westmont of Fresno offers several living options for older adults, including independent living, assisted living, skilled nursing, memory care, and continuing care. The campus is set up so residents can age in place, moving to different care levels as their needs change, which people tend to appreciate as they get older and don't want to move again. They keep a staff of licensed nurses around the clock and provide assistance with daily tasks, medication, and skilled care for those who need it. The community takes pride in delivering compassionate support while protecting the dignity and respect of every resident. There's help available right on site if someone needs speech or physical therapy, an occupational therapist, or even a podiatrist, and medical professionals are on call day and night. Residents can choose vegetarian meals, and everyone receives meals each day, usually in a restaurant-style dining room, though some may prefer to eat in their room, depending on their condition or mood.
The campus is wheelchair accessible, including the showers, and residents who use wheelchairs can get around comfortably. The buildings have amenities people look for, like a library, theatre, art studio, fitness center, and a communal gathering room for games or activities. People who love pets can bring them, as Westmont of Fresno is pet-friendly, and walking paths outside offer space for strolls in the sunshine. Transportation services are available for appointments or errands, which can give peace of mind to those who don't drive anymore.
Memory care at Westmont of Fresno provides a secure, specialized part of the community for those living with Alzheimer's or other dementias, and staff have experience in working with memory care needs. Activity programs include fitness classes, lifelong learning, and lots of events meant to get people together, with a focus on helping residents make connections and friendships. Social and recreational activities, educational programs, and entertainment fill each week, aiming to keep everyone active and engaged.
The community supports people looking for independent, maintenance-free living as well as those who need higher levels of support, even up to 24-hour care from a professional nurse. The layout allows people to stay on the same campus as their health changes, which is helpful for couples or friends who may need different types of care. There are several floor plans and cost options to choose from, along with assessments to help new residents or families figure out care needs and compare costs. Westmont of Fresno also offers information about caregiver resources and ways to pay for care, like insurance and savings.
The grounds are described as peaceful and green, with both indoor and outdoor areas for residents to gather, read, or relax. The facility provides Wi-Fi for those who want to keep up with friends or family online and has a presence on sites like Facebook, Instagram, and YouTube where you can see more of the daily life there. Tours are available if someone wants to see the community in person, visit the dining rooms, or observe activities before making a decision. Westmont of Fresno is licensed (RCFE license number 107208908) and aims to foster a sense of belonging, independence, and well-being for all its residents through their range of services and amenities, though like anywhere, people should look closely to see if it truly fits what they want and need.
People often ask...
Westmont of Fresno offers assisted living and memory care.
There are 39 photos of Westmont of Fresno on Mirador.
The full address for this community is 7442 N Millbrook Ave, Fresno, CA 93720.
No, Westmont of Fresno does not offer respite care.
Respite care in assisted living communities provides temporary, short-term relief for primary caregivers by offering professional care for their loved ones. It allows individuals to stay in an assisted living community for a limited time, giving caregivers a break while ensuring residents receive necessary support and assistance with daily activities.
Safety & Compliance
In California, the Department of Social Services' Community Care Licensing Division licenses residential care facilities for the elderly, conducting inspections and investigating complaints.
License number
107208908
Status
Licensed
Facility type
Residential Care Elderly
Capacity
155 residents
Licensee
WESTMONT MGR GP LLC,GP OF FRESNO OPS;WESTMONT LVNG
Found no deficiencies. The case management review covered two special incident reports; no deficiencies were cited.
19 Mar 2026Complaint
19 Mar 2026Complaint
Investigated an allegation that Admission Agreement wasn't followed and found it unfounded.
13 Feb 2026Complaint
13 Feb 2026Complaint
Investigated allegation that staff did not ensure visitations were not infringing on a resident's rights and found it unfounded.
12 Dec 2025Inspection
12 Dec 2025Inspection
Found no deficiencies noted during a case management visit and an exclusion order for a staff member was issued.
07 Nov 2025Complaint
07 Nov 2025Complaint
Investigated a complaint that staff did not adhere to the admission agreement and did not ensure the transportation bus was fixed timely. Found the allegation unfounded and no deficiencies observed.
17 Jul 2025Complaint
17 Jul 2025Complaint
Found that the allegation that staff did not respond to a resident's call button promptly and that residents were left in soiled diapers for a long period were unfounded.
17 Jul 2025Complaint
17 Jul 2025Complaint
Found that the allegations regarding staffing levels, lack of an activities director, unsanitary resident bathrooms, resident assault, delayed medical care, and neglect were unfounded.
10 Jul 2025Inspection
10 Jul 2025Inspection
Observed clean, well-maintained conditions with secure medication storage and working safety features; no immediate health or safety risks evident.
21 Feb 2025Inspection
21 Feb 2025Inspection
Identified an exclusion order for a staff member and requested updates to personnel records and guardian accounts; no deficiencies were observed.
28 Jan 2025Complaint
28 Jan 2025Complaint
Investigated the allegation that staff did not ensure privacy while providing personal care to residents. Findings indicated there was not a preponderance of evidence to prove or disprove the allegation.
28 Jan 2025Inspection
28 Jan 2025Inspection
Investigated a case where a client was without medication for six days.
08 Oct 2024Complaint
08 Oct 2024Complaint
Investigated allegations about safeguarding resident property and a lost hearing aid not reimbursed; other care concerns were reviewed.
Type B87218(a)(2)
Type B1569.153
13 Sept 2024Complaint
13 Sept 2024Complaint
Identified that a resident room was not sanitized after the resident left and was not cleaned until 05/31/2024. Other infection-control and odor concerns were not supported by evidence.
Type B87303(a)
01 Aug 2024Complaint
01 Aug 2024Complaint
Investigated an allegation that staff did not follow infection control practices and reporting requirements; found no preponderance of evidence to prove the alleged violations.
01 Aug 2024Inspection
01 Aug 2024Inspection
Observed clean, well-maintained premises with appropriate temperature, food storage, and medication security; no deficiencies found.
16 Apr 2024Complaint
16 Apr 2024Complaint
Investigated the allegation that staff did not prevent the spread of scabies. Found no staff or residents contracted scabies.
16 Apr 2024Complaint
16 Apr 2024Complaint
Investigated allegations that staff failed to provide contracted services, dispense medications as prescribed, assist with care needs in a timely manner, and monitor entrances; there was no preponderance of evidence to prove violations.
22 Mar 2024Complaint
22 Mar 2024Complaint
Identified an allegation that staff did not ensure door locks were in good repair. Observed the door locks to be in good repair during the visit.
13 Mar 2024Complaint
13 Mar 2024Complaint
Investigated allegation that staff did not dispense medication to a resident in a timely manner. Evidence did not establish whether it occurred.
23 Feb 2024Complaint
23 Feb 2024Complaint
Investigated the allegation that staff did not seek medical attention for residents with scabies. Found that medical staff were notified and treatment was administered to affected residents.
21 Feb 2024Inspection
21 Feb 2024Inspection
Identified issues related to staffing, care and supervision, medications, and reporting requirements.
01 Feb 2024Complaint
01 Feb 2024Complaint
Investigated allegations that residents shared hygiene products and clothes, that personal information was disclosed, and supervision was inadequate; also reviewed concerns about medication handling and incident reporting.
Type A87465(c)(2)
Type B87211(a)(1)
01 Feb 2024Complaint
01 Feb 2024Complaint
Investigated two allegations: staff did not respond to resident for assistance and staff made inappropriate comment in presence of residents.
07 Nov 2023Complaint
07 Nov 2023Complaint
Investigated the allegation that there was no administrator and found it unfounded.
28 Sept 2023Complaint
28 Sept 2023Complaint
Identified two allegations about resident safety: injuries due to staff neglect, and a resident wandering outside unsupervised. The findings noted safety concerns related to supervision and wandering.
Type A1569.2(c)
Type B87705(b)(2)
28 Sept 2023Complaint
28 Sept 2023Complaint
Investigated two allegations that conditions were in disrepair and that a resident's room was not kept at a comfortable temperature.
28 Jul 2023Inspection
28 Jul 2023Inspection
Found no deficiencies cited during a case management visit.
18 Jul 2023Inspection
18 Jul 2023Inspection
Identified a resident incident that occurred on 6/14/2023 and was not reported to licensing until 6/26/2023.
Type B87211(a)(1)
05 Jul 2023Complaint
05 Jul 2023Complaint
Identified that medication was not provided to a resident as prescribed, posing an immediate health and safety risk.
Type A87465(c)(2)
05 Jul 2023Complaint
05 Jul 2023Complaint
Investigated the allegation that staff did not assist a resident in a timely manner; findings showed no preponderance of evidence to prove the violation.
08 Jun 2023Complaint
08 Jun 2023Complaint
Investigated two specific allegations regarding staffing adequacy and medication handling; found no evidence to support either allegation.
21 Mar 2023Inspection
21 Mar 2023Inspection
Investigated a missing ring incident involving a resident; the ring was returned to the family.
13 Oct 2022Inspection
13 Oct 2022Inspection
Identified that a discontinued medication was administered to a resident, creating an immediate health and safety risk.
Type A87465(a)(4)
03 Oct 2022Complaint
03 Oct 2022Complaint
Investigated and found staff did not respond promptly to an egress alarm, resulting in a resident exiting, falling, and sustaining an injury.
Type A87468.2(a)(4)
03 Oct 2022Inspection
03 Oct 2022Inspection
Identified deficiencies related to medication administration and failure to report resident falls to licensing during a follow-up visit.
Type A87465(a)(4)
Type B87211(a)(1)
08 Aug 2022Complaint
08 Aug 2022Complaint
Investigated allegations that a resident’s room had a foul odor, the closet contained soiled linens, bathrooms were dirty or unkempt, a resident was left unattended, transportation for medical appointments was delayed or performed by unqualified staff, medications were not properly managed, and medical care was not sought; the investigation found no evidence to prove these violations occurred.
28 Jul 2022Inspection
28 Jul 2022Inspection
Observed medications and a knife accessible to residents in room 134, creating an immediate safety risk. Two violations related to storage of medications and hazardous items were cited.
Type A87465(h)(2)
Type A87309(a)
09 May 2022Complaint
09 May 2022Complaint
Identified that medications were signed as administered when they were not. Found other allegations about meal service, trash, and floors lacking sufficient evidence.
Type A87207
02 May 2022Inspection
02 May 2022Inspection
Identified that morning medications were poured but not administered to a resident, while documentation indicated they were given.
Type A87465(a)(4)
13 Apr 2022Complaint
13 Apr 2022Complaint
Investigated complaints that residents' showering needs were not met and concerns about ants, supervision, and a bruise; found inconsistent shower records and incomplete staff sign-offs.
Type B87464(f)(4)(f)
13 Apr 2022Inspection
13 Apr 2022Inspection
Identified that six incident reports were not submitted within seven days of occurrences.
Type B87211(a)(1)(a)
13 Apr 2022Complaint
13 Apr 2022Complaint
Identified that staff did not respond timely to resident call buttons due to insufficient staffing.
Type B87411(d)(3)(d)
13 Apr 2022Complaint
13 Apr 2022Complaint
Investigated multiple allegations regarding resident belongings, room cleanliness, bedding, hygiene, hand soap, and TV. No evidence was found to prove violations.
13 Apr 2022Complaint
13 Apr 2022Complaint
Investigated the allegation that staff failed to provide a comfortable environment and that conditions were in disrepair and unkempt; found the allegations unsubstantiated.
13 Apr 2022Complaint
13 Apr 2022Complaint
Investigated allegations of pressure injuries, residents left in soiled clothing/diapers for an extended period, and inadequate food service; found no evidence to support these allegations. No deficiencies were issued.
09 Mar 2022Complaint
09 Mar 2022Complaint
Investigated allegations that neglect resulted in an infection, health changes were not observed, and bathing needs were not met; there was not a preponderance of evidence to prove the violations.
24 Feb 2022Inspection
24 Feb 2022Inspection
Identified issues related to operation and staffing; discussed with leadership and licensing staff.
03 Nov 2021Complaint
03 Nov 2021Complaint
Observed that some staff were not wearing masks as required, posing a health and safety risk to residents.
Type B87468.1(a)(2)
14 Jul 2021Complaint
14 Jul 2021Complaint
Investigated an unwitnessed fall resulting in a fracture. There was no preponderance of evidence to prove the alleged violation.
30 Jun 2021Inspection
30 Jun 2021Inspection
Observed no deficiencies cited and noted adherence to infection control measures, secure medication storage, and PPE availability.
06 May 2021Inspection
06 May 2021Inspection
Observed a case management visit with resident interviews and a meeting with the administrator; no deficiencies were reported.
23 Mar 2021Complaint
23 Mar 2021Complaint
Investigated illegal eviction allegation. Found that a reappraisal for a resident was not conducted and a 30-day eviction notice was not issued.
Type B87224(a)(4)
23 Mar 2021Complaint
23 Mar 2021Complaint
Investigated the allegation that residents' needs were not met due to insufficient staffing. Interviews and records indicated staffing levels were not adequate to meet residents' needs.
Type B87468.2(a)(4)
23 Mar 2021Complaint
23 Mar 2021Complaint
Investigated an allegation that staff did not respond timely to resident needs; findings identified insufficient staffing to meet resident needs.
Type B87411(a)
18 Jun 2020Complaint
18 Jun 2020Complaint
Interviews and records review revealed that staff assisted resident with hygiene needs and ensured resident was fed, addressing allegations of neglect.
02 Jun 2020Complaint
02 Jun 2020Complaint
Confirmed that staff did not keep resident's information confidential.
20 Feb 2020Inspection
20 Feb 2020Inspection
Interviewed staff and reviewed records regarding a reported incident, with no deficiencies found during the inspection.
13 Feb 2020Inspection
13 Feb 2020Inspection
No deficiencies were found during the inspection and amendments were made to a previous report.
22 Jan 2020Inspection
22 Jan 2020Inspection
Requested information related to medication protocols and police report in response to a specific complaint. No deficiencies found during visit.
08 Jan 2020Complaint
08 Jan 2020Complaint
Substantiated findings based on allegation of violation during inspection visit.
Type B87465(i)
27 Dec 2019Inspection
27 Dec 2019Inspection
No deficiencies were cited during the inspection conducted by the Licensing Program Analyst.
Disclaimer
Mirador Living is not affiliated with the owner or operator(s) of Westmont of Fresno. The information above has not been verified or approved by the owner or operator. For exact information, please contact Westmont of Fresno directly. There is no cost for this service. We are compensated by the community you select.
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