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Amenities
Healthcare services
Activities of daily living assistance
Assistance with bathing
Assistance with dressing
Assistance with transfers
Medication management
Mental wellness program
Healthcare staffing
12-16 hour nursing
24-hour call system
24-hour supervision
Meals and dining
Diabetes diet
Meal preparation and service
Restaurant-style dining
Special dietary restrictions
Room
Air-conditioning
Cable
Fully furnished
Housekeeping and linen services
Kitchenettes
Private bathrooms
Telephone
Wifi
Transportation
Community operated transportation
Transportation arrangement
Transportation arrangement (non-medical)
Common areas
Beauty salon
Computer center
Dining room
Fitness room
Gaming room
Garden
Outdoor space
Small library
Wellness center
Community services
Concierge services
Fitness programs
Move-in coordination
Activities
Community-sponsored activities
Planned day trips
Resident-run activities
Scheduled daily activities
Reviews
2.76·(25)
Overall rating
5
4
3
2
1
Care
2.0
Staff
1.8
Meals
3.0
Amenities
2.5
Value
1.5
Pros
Warm and helpful staff
Resident-reported support with daily needs
Laundry service and clean bedding
Positive dining experience for one resident
Private rooms with balconies and regular bathing and grooming
Improvements underway under new ownership
Cons
Inconsistent assistance, response times, and resident supervision
Inconsistent staff professionalism and communication
Cleanliness and grounds-maintenance shortcomings
Inconsistent meal quality and limited cultural fit
Limited activity resources and programming
Dated decor, small shared rooms, and high perceived cost
Administrative follow-through concerns during resident transitions
Summary of reviews
Experiences at Westminster Villa vary substantially. One long-term resident described staff across care, housekeeping, dining, and maintenance as helpful and said daily needs were being met, with laundry completed and bedding kept clean. Other reviewers raised concerns about delays in receiving assistance, staff interactions, and resident supervision. Taken together, the feedback suggests that support and responsiveness may not be consistent across residents or circumstances. A family member also made serious claims about care and safety; these are individual allegations and cannot be independently verified from the reviews provided.
Dining feedback is mixed: one resident praised the meals, while another criticized food quality and its fit with residents’ preferences. A reviewer also described communication difficulties with staff, indicating that language access may be a concern. Activities were characterized as constrained by limited funds, including requests for basic furnishings. One reviewer described scheduled bathing and grooming as a positive feature.
Facility-condition comments include concerns about cleanliness, overgrown landscaping, dated decor, and small shared rooms. A reviewer valued the privacy and balcony of a single room but considered the facility a lower-priority choice overall. Cost was also viewed as high relative to room size and the condition of the property. One resident reported that improvements were being made under new ownership, while other comments criticized management professionalism and communication. A separate account described difficulty retrieving a former resident’s belongings, suggesting a need for clear administrative processes during transitions. Overall, the reviews present both positive reports of attentive staff and significant concerns about consistency, upkeep, communication, and value.
Reviews written on Mirador
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Location
Westminster Villa is located at 13881 Dawson St, Garden Grove, CA, 92843.
About Westminster Villa
Westminster Villa sits in Garden Grove, California, and offers assisted living, memory care, and independent living for seniors who want different levels of care or support, and folks will find here all sorts of planned day trips, community events, and daily activities-some run by residents themselves, so there's always something going on and folks can stay as busy or as quiet as they'd like. The facility supports people with special diets, diabetic care, and medication management, and staff help with bathing, dressing, transferring, and grooming about three times a week, so even if someone needs extra help, they're covered.
The community keeps nurses on site for 12 to 16 hours a day with a call system and supervision available 24 hours, so families can feel secure knowing staff are around when needed. Residents get to choose from a range of studio or semi-private rooms, some rooms even come with kitchenettes, balconies, outdoor views, or private bathrooms, and all are air-conditioned and furnished. There's a dining room with restaurant-style meals, and the chef prepares nutritious food to meet each person's needs, making sure everyone's dietary needs are met.
Folks can enjoy the fitness room, a library, indoor common spaces, a gaming room, and computer center with internet, plus there's cable or satellite TV in the rooms. Outdoor areas include a garden for relaxing or socializing, and walking paths for some fresh air. Dogs and cats are allowed as pets, so folks don't have to leave their animal friends behind. If residents need help getting to doctor's appointments or anywhere else, transportation gets arranged by the community.
Housekeeping takes care of the common areas, and there's a beauty salon and wellness spa on site for a bit of pampering, and the activities here cover movie nights, music programs, games, and more. The staff at Westminster Villa are known for being kind and helpful, and many residents mention feeling welcome and supported. The licensed facility holds up to 200 people and is recognized in the senior community for its programs and activities that keep everyone engaged mentally, physically, emotionally, and socially. Care management includes important details like help with bills, claims, medical appointments, and advocacy inside and outside the community when needed, supporting each resident every step of the way. Westminster Villa is licensed by the state of California, and stays current and verified, which gives families peace of mind.
People often ask...
Westminster Villa offers competitive pricing, with rates starting at a cost of $5,440 per month.
Westminster Villa offers assisted living.
There are 2 photos of Westminster Villa on Mirador.
The full address for this community is 13881 Dawson St, Garden Grove, CA 92843.
No, Westminster Villa does not offer respite care.
Respite care in assisted living communities provides temporary, short-term relief for primary caregivers by offering professional care for their loved ones. It allows individuals to stay in an assisted living community for a limited time, giving caregivers a break while ensuring residents receive necessary support and assistance with daily activities.
Safety & Compliance
In California, the Department of Social Services' Community Care Licensing Division licenses residential care facilities for the elderly, conducting inspections and investigating complaints.
Determined that the applicant met all pre-licensing requirements and corrected items identified in the prior visit.
17 Jul 2026Inspection
17 Jul 2026Inspection
Found no current deficiencies; all previously cited issues were cleared during follow-up.
Type B87411(f)Staff health screening and TB testing
Type A87309(a)(1)Chemical Security & Safe Storage in Assisted Living
Type A87555(b)(21)Food storage temperatures (freezer 0°F, fridge 40°F)
02 Jul 2026Inspection
02 Jul 2026Inspection
Identified several deficiencies affecting resident safety, including unlocked chemical storage, improper refrigerator/freezer temperatures, and missing staff health screenings.
Type ACCR 87309(a)(1)Storage Space and Access
Type ACCR 87555(b)(21)General Food Service Requirements
Type BCCR 87411(f)Personnel Requirements - General
26 Jun 2026Inspection
26 Jun 2026Inspection
Identified corrections needed prior to licensure, including incomplete renovations, ongoing elevator repair, chipped hallway bar handles, disrepair of window screens, and an updated emergency plan.
29 May 2026Inspection
29 May 2026Inspection
Identified multiple maintenance and safety deficiencies requiring correction, including an inoperable elevator, mold in restrooms, chipped hardware, rusted sinks, and damaged window screens, with a deadline for corrections.
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15 May 2026Complaint
15 May 2026Complaint
Investigated a complaint that a resident fractured a bone due to staff neglect and a complaint that the home was in disrepair.
Type B87303(a)
07 Apr 2026Inspection
07 Apr 2026Inspection
Observed a resident death reported in a UIIR on April 5, 2026, during an unannounced case management visit; found safety measures in place, with functioning utilities, medications securely stored, and no deficiencies cited.
07 Jan 2026Complaint
07 Jan 2026Complaint
Investigated allegations that staff did not meet residents' hygiene needs and that faucets used for personal care were not delivering hot water.
07 Jan 2026Complaint
07 Jan 2026Complaint
Investigated the allegation that staff did not intervene when a resident cussed at another resident; concluded there was not a preponderance of evidence to prove the allegation.
10 Nov 2025Inspection
10 Nov 2025Inspection
Investigated a missing resident incident after a resident left and did not return by November 4; the resident returned on November 8 and no health or safety concerns were observed, with no deficiencies cited.
31 Oct 2025Inspection
31 Oct 2025Inspection
Found no deficiencies cited after reviewing the incident in which a resident left and a missing person report was filed.
08 Aug 2025Inspection
08 Aug 2025Inspection
Observed health and safety conditions were in order; no deficiencies were cited.
10 Jul 2025Inspection
10 Jul 2025Inspection
Observed medications securely stored, MARs reviewed accurate, and no deficiencies cited.
06 Nov 2024Inspection
06 Nov 2024Inspection
Identified deficiencies in staff training documentation and hands-on training compliance, including missing trainer content notes and incomplete on-the-job training records.
Type B87411(c)(6)
Type B87412(c)(2)
Type B87411(c)(3)
Type B1569.625(b)(1)
06 Jun 2024Complaint
06 Jun 2024Complaint
Investigated the allegation that staff did not safeguard a resident's personal belongings; the finding was unfounded. No deficiencies were cited.
26 Jan 2024Inspection
26 Jan 2024Inspection
Confirmed hot water present in six units after a water heater failure left residents without hot water.
Type B87303(e)(2)
18 Jan 2024Complaint
18 Jan 2024Complaint
Investigated the allegation that staff did not ensure hot water was available to residents. Many units had no hot water for sinks or showers, affecting residents' ability to groom or bathe.
Type B87303(e)(2)
26 Sept 2023Complaint
26 Sept 2023Complaint
Investigated the allegation that a resident sustained an unexplained injury while in care; sources provided conflicting information and could not corroborate the claim.
19 Sept 2023Complaint
19 Sept 2023Complaint
Investigated allegations regarding safety and care. Found the bathroom clean with a functioning shower chair and that a reported clogged toilet was addressed the same day, while other information conflicted and the remaining allegations were deemed unsubstantiated.
26 Jul 2023Inspection
26 Jul 2023Inspection
Investigated an incident in which a resident left the building and did not return by the evening, later returning after staying with a friend; a missing-person report was filed with the local police. No deficiencies were cited.
14 Jul 2023Complaint
14 Jul 2023Complaint
Investigated the allegations of sexual abuse and of being injected with a contaminated needle; interviews and records did not corroborate these claims.
09 May 2023Complaint
09 May 2023Complaint
Investigated allegation that staff administered unprescribed medications to residents; could not ascertain whether it occurred as reported.
02 Mar 2023Complaint
02 Mar 2023Complaint
Investigated an allegation that a resident left unsupervised; the allegation was found unfounded.
08 Sept 2022Complaint
08 Sept 2022Complaint
Investigated two allegations: staff did not feed a resident while in care and staff were not following physician's orders. The feeding allegation could not be corroborated, and the physician's orders allegation was deemed unfounded.
20 Jul 2022Inspection
20 Jul 2022Inspection
Observed generally good living conditions with resident rooms and common areas in adequate condition; one advisory and one technical violation were recorded.
02 May 2022Inspection
02 May 2022Inspection
Identified an inoperable elevator and a resident room without an emergency pull cord.
14 Apr 2022Complaint
14 Apr 2022Complaint
Investigated allegations that staff gave a resident discontinued medication. Found the allegations unfounded.
04 Apr 2022Complaint
04 Apr 2022Complaint
Investigated a complaint alleging residents were harassed while in care; interviews indicated no harassment occurred and the allegation was unfounded.
25 Mar 2022Inspection
25 Mar 2022Inspection
Investigated a missing resident incident; the resident was absent from 03/21/2022, returned on 03/24/2022, and underwent a psych evaluation.
28 Jan 2022Complaint
28 Jan 2022Complaint
Investigated allegations that a resident was not allowed to return, medications were mismanaged, a wheelchair was not arranged, and communication with residents was inadequate; found the allegations unfounded.
28 Jan 2022Complaint
28 Jan 2022Complaint
Investigated two allegations about medication administration and resident dignity; found them unfounded.
17 Dec 2021Inspection
17 Dec 2021Inspection
Investigated a missing resident incident and found the resident was present in their own bedroom during a follow-up check.
02 Jul 2021Complaint
02 Jul 2021Complaint
Investigated the allegation that staff did not allow a resident back in after hospital discharge and found the resident had returned to the site, making the allegation unfounded.
02 Jul 2021Inspection
02 Jul 2021Inspection
Identified an allegation that $1,400 was stolen from a resident's room; an internal investigation and a police report were conducted, and the resident was interviewed with language assistance while staff denied involvement.
02 Jul 2021Inspection
02 Jul 2021Inspection
Observed health screenings, temperature checks, and COVID-19 precautions in place. Residents appeared comfortable, and the site was clean with ample PPE and supplies.
02 Jul 2021Inspection
02 Jul 2021Inspection
Identified that a resident's MRSA diagnosis was not reported to licensing, creating a potential health and safety risk to residents.
12 May 2021Inspection
12 May 2021Inspection
Investigated an allegation that a resident had consensual intercourse with a staff member. Interviews with staff and the resident and review of video surveillance were conducted, and the investigation remained ongoing.
10 May 2021Complaint
10 May 2021Complaint
Investigated an allegation of lack of supervision leading to a resident fall; the allegation was unfounded.
01 Feb 2021Inspection
01 Feb 2021Inspection
Found an unannounced health and safety visit by public health and licensing staff, with six residents positive and two in isolation; health measures and PPE were discussed. Mass testing occurred on 01/28/2021 and the first Pfizer vaccinations were administered on 01/24/2021, with a second dose planned for 02/14/2021; an exit interview was held with the administrator.
17 Nov 2020Complaint
17 Nov 2020Complaint
Found that a resident's Baclofen was ordered as needed and administered as requested, with no missed AM or PM doses documented, so the three-day lapse allegation was unfounded.
17 Nov 2020Complaint
17 Nov 2020Complaint
Found that the allegation that staff restricted residents from leaving was unfounded; ten residents, four staff, and an Ombudsman stated residents could leave without restrictions.
28 Apr 2020Complaint
28 Apr 2020Complaint
Investigated the allegation that staff withheld Personal & Incidental money from a resident; determined to be unfounded due to a mix-up with no issues concerning fund management by an external SSA management company.
09 Dec 2019Complaint
09 Dec 2019Complaint
Reviewed the complaint of medication mismanagement and unauthorized removal of personal belongings, resulting in medications being removed and the complaint of unauthorized removal being unsubstantiated.
25 Oct 2019Complaint
25 Oct 2019Complaint
Determined that the allegation of failing to maintain a comfortable room temperature was false, as evidence showed room temperatures stayed between 74 and 78 degrees Fahrenheit.
10 Oct 2019Inspection
10 Oct 2019Inspection
Visited facility in response to a report concerning a new resident. Verified proper care being provided, no deficiencies cited.
Disclaimer
Mirador Living is not affiliated with the owner or operator(s) of Westminster Villa. The information above has not been verified or approved by the owner or operator. For exact information, please contact Westminster Villa directly. There is no cost for this service. We are compensated by the community you select.
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