I'm very pleased with this senior living community - the long-tenured, caring staff (Jessie, Julia, Bella and many others) gave my family a warm welcome, attentive daily care, and proactive communication. The facility is clean, home-like and safe, with good meals, engaging activities and regular outings; my brother is happier and we have real peace of mind. I recommend this place for families seeking compassionate, personalized care.
Loved one of resident
Sep 2026
Pricing
Prices shown are estimates and subject to change. Contact your senior living advisor for current pricing.
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Amenities
Healthcare services
24-hour nursing
Accept incoming residents on hospice
Activities of daily living assistance
Administer insulin injections
Assistance with bathing
Assistance with dressing
Assistance with transfers
Coordination with health care providers
Diabetes care
Hospice waiver
Medication management
Mental wellness program
Physical therapy
Preventative health screenings
Rehabilitation program
Respite program
Healthcare staffing
12-16 hour nursing
24-hour call system
24-hour supervision
Same day assessments
Meals and dining
Diabetes diet
Meal preparation and service
Organic food and ingredients
Restaurant-style dining
Special dietary restrictions
Room
1 bedrooms
Air-conditioning
Cable
Fully furnished
Housekeeping and linen services
Internet
Kitchenettes
Private bathrooms
Spa
Studios
Telephone
Wifi
Memory care community services
Care with behavioral issues
Dementia waiver
Mild cognitive impairment
Parkinson's care
Specialized memory care programming
Transportation
Community operated transportation
Located close to restaurants
Located close to shopping centers
Transportation arrangement
Transportation arrangement (medical)
Transportation arrangement (non-medical)
Transportation to doctors appointments
Common areas
Beauty salon
Cafe
Computer center
Dining room
Family private dining rooms
Fitness room
Gaming room
Garden
Outdoor patio
Outdoor space
Religious/meditation center
Small library
Wellness center
Community services
Family education and support services
Fitness programs
Move-in coordination
Swimming pool
Activities
Community-sponsored activities
Continuing learning programs
Planned day trips
Resident-run activities
Scheduled daily activities
Reviews
4.44·(63)
Overall rating
5
4
3
2
1
Care
4.2
Staff
4.4
Meals
4.3
Amenities
4.0
Value
1.0
Pros
Warm, attentive staff with long tenure
Personalized, patient support for residents with differing needs
Friendly, respectful interactions and a welcoming community atmosphere
Accessible administrators and responsive family communication
Medication assistance and help coordinating medical appointments
Generally positive meal quality and some flexibility with food preferences
Regular activities, celebrations, music, games, and community outings
Transportation for medical visits, shopping, and recreation
Clean common areas and well-kept grounds
Comfortable shared living and dining spaces
Wi-Fi access and recent improvements to hallways and security systems
Outdoor areas, gardens, and convenient access to nearby stores
Residents' reported sense of belonging and satisfaction
Cons
Inconsistent responsiveness to resident call alerts
Concerns about care-plan follow-through and service consistency
Staffing workload and supervision pressures
Concerns about staff communication tone and respectful interactions
Incontinence-care consistency and personal-care supply concerns
Maintenance follow-through on safety repairs
Older room fixtures and climate-control equipment in some areas
Small rooms and potential roommate compatibility challenges
High perceived cost relative to facility condition
Summary of reviews
Leisure Vale receives many positive comments from residents and families about the warmth of the community and the quality of staff interactions. Reviewers describe caregivers as kind, patient, attentive, and willing to accommodate individual needs. Several residents and families say their loved ones feel safe, settled, and at home, including people who needed time and support to adjust or who have more complex needs. Long staff tenure is also cited as a sign of continuity. At the same time, critical accounts raise concerns about delays in responding to call alerts, consistency in delivering expected care, staffing pressures, and the tone of some staff interactions. These concerns contrast with the numerous positive accounts, so families may wish to ask directly about staffing coverage, response procedures, care plans, and how concerns are escalated.
Dining is generally described favorably: residents mention good meals, menu variety, snacks, special dinners, and occasional flexibility when someone does not prefer the scheduled meal. A few comments are more moderate, describing the food as adequate or variable. Activities appear to be a strength, with bingo, games, parties, music, dancing, educational or entertainment visits, and outings. Transportation is described as available for medical appointments and other trips, and some residents appreciate nearby shops and the opportunity to spend time outdoors.
Facility comments describe clean, bright common areas, a large living room and dining space, recreation rooms, and attractive outdoor grounds. Some residents value rooms with outdoor access, gardens, and Wi-Fi. One family notes recent improvements to hallways and the addition of building-wide Wi-Fi and security cameras. Other observations point to smaller rooms and older flooring, bathroom fixtures, or air-conditioning equipment in some areas, as well as concerns about maintenance follow-through on safety repairs. Perceived value is mixed, with at least one visitor considering the cost high relative to the condition observed.
Management and family communication are often praised, with reviewers describing administrators as approachable and willing to provide updates or address questions. Positive accounts also mention help with medications, dressing when requested, and coordination of appointments. Overall, the reviews present a community with strong personal relationships, social programming, and many satisfied long-term residents, alongside meaningful questions about consistency of response, care delivery, staffing oversight, and the condition of some rooms and equipment. Prospective residents and families may benefit from visiting, reviewing the current service and staffing arrangements, and discussing specific care needs and costs with management.
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Location
Leisure Vale Assisted Living is located at 413 E Cypress St, Glendale, CA, 91205.
About Leisure Vale Assisted Living
Leisure Vale Assisted Living in Glendale has served the community since 1990, offering a warm place where seniors can feel at home, keep their independence, and also get help when needed, and the community's been Medi-Cal Approved with California license #197610442, so families don't have to worry about the legal side of things. It's a place where residents can grow, connect, and take part in things like Sports Day, New StARTS Paint Class, gardening, and seasonal art classes, or just enjoy sitting in the library or taking a walk on the paths outside. The staff has over 50 years of experience in senior care, and they're available 24/7 for peace of mind, helping with things like bathing, dressing, and making sure medications are managed correctly, with nurses and caregivers always on duty. There's always a lot going on with engaging activities, outings, and family events that help residents, their families, and the team build real connections, and the programs focus on movement, creativity, safety, and mental clarity to support each person's total well-being.
Residents have a choice of private apartment styles with unique names like Pine Peak Studio, Summit Suite Studio, Aspen Retreat Studio, Rocky Ridge One Bedroom, or Canyon View One Bedroom with Den, and each apartment is meant to feel like home with emergency call systems for safety, plus the place is pet-friendly and has high-speed Wi-Fi and TV service for comfort. There's a chef who prepares three nutritious meals daily, and residents can also use a private dining room for special occasions, while housekeeping, laundry, and scheduled transportation take care of everyday chores, so people can spend more time enjoying things they like. Leisure Vale offers different care levels, including assisted living, independent living, memory care, nursing care, short-term stays, and is a provider of continuing care retirement community services, which means the staff can support changing care needs as time goes on.
You'll find a salon, religious services, garden areas, and lots of organized activities, and all the programs, even for short-term guests, include care, meals, and access to group events or simple get-togethers so no one feels left out. The community has a celebration of life approach and always tries to make residents feel valued, safe, and respected. The front desk and emergency call systems are always running, the environment is clean and welcoming, and you'll see a lot of effort in building a respectful place where people can relax, join in, and feel comfortable. For residents who need help with daily living or memory support, personal care programs and special activity groups give just the right balance of support and independence, and the focus stays on being a place that feels like home while helping each person feel their best each day.
People often ask...
Leisure Vale Assisted Living offers competitive pricing, with rates starting at a cost of $5,805 per month.
Leisure Vale Assisted Living offers assisted living.
There are 55 photos of Leisure Vale Assisted Living on Mirador.
The full address for this community is 413 E Cypress St, Glendale, CA 91205.
No, Leisure Vale Assisted Living does not offer respite care.
Respite care in assisted living communities provides temporary, short-term relief for primary caregivers by offering professional care for their loved ones. It allows individuals to stay in an assisted living community for a limited time, giving caregivers a break while ensuring residents receive necessary support and assistance with daily activities.
Safety & Compliance
In California, the Department of Social Services' Community Care Licensing Division licenses residential care facilities for the elderly, conducting inspections and investigating complaints.
Concluded that the allegation of staff interfering with the resident council was unsubstantiated.
28 Sept 2026Complaint
28 Sept 2026Complaint
Investigated and concluded the allegations are unsubstantiated. No violations were cited.
21 Sept 2026Complaint
21 Sept 2026Complaint
Determined that the allegation of unlawful eviction was unsubstantiated.
25 Aug 2026Complaint
25 Aug 2026Complaint
Found no deficiencies; all allegations were unsubstantiated.
05 Aug 2026Complaint
05 Aug 2026Complaint
Investigated the allegation of assault due to staff neglect. Determined there was not enough evidence to prove staff neglect caused the incident.
03 Aug 2026Complaint
03 Aug 2026Complaint
Investigated allegations of mistreatment and resident injury; found no deficiencies.
30 Jul 2026Complaint
30 Jul 2026Complaint
Investigated two allegations and concluded there was insufficient evidence to support them.
24 Jul 2026Complaint
24 Jul 2026Complaint
Investigated a complaint that a resident's meals did not follow a physician-prescribed low-sodium diet; found staff were unaware of the restriction and no documentation existed.
CCR 87555(b)(7)General Food Service Requirements
13 Jul 2026Complaint
13 Jul 2026Complaint
Investigated the complaints and found no deficiencies.
03 Jul 2026Complaint
03 Jul 2026Complaint
Concluded that the allegations were unsubstantiated. Interviews and record reviews found no evidence that staff refused medications or spoke inappropriately to residents.
30 Jun 2026Complaint
30 Jun 2026Complaint
Investigated a complaint alleging various issues; found no violations cited.
24 Jun 2026Complaint
24 Jun 2026Complaint
Investigated the allegations and found no deficiencies.
16 Jun 2026Complaint
16 Jun 2026Complaint
Investigated the allegation of mishandling a resident's medications and found no deficiencies.
16 Jun 2026Complaint
16 Jun 2026Complaint
Investigated the complaint and found no deficiencies.
02 Jun 2026Complaint
02 Jun 2026Complaint
Investigated the complaint and found the two allegations unsubstantiated.
02 Jun 2026Complaint
02 Jun 2026Complaint
Investigated the complaint and concluded that the allegations were unsubstantiated.
21 May 2026Complaint
21 May 2026Complaint
Investigated the allegation that staff confined residents to bedrooms and found the allegation unsubstantiated.
20 May 2026Complaint
20 May 2026Complaint
Investigated a dining hall altercation between residents and found no staff present during the incident. Found that residents did not receive adequate care and supervision.
CCR 87468.2(a)(4)Care, supervision, and services that meet residents' individual needs delivered by staff sufficient in numbers
13 May 2026Complaint
13 May 2026Complaint
Investigated allegations that staff discriminated against a resident, failed to respond to a call light, and did not treat a resident with dignity; interviews and observations did not establish evidence to support the claims.
13 May 2026Complaint
13 May 2026Complaint
Investigated the allegation that a resident eloped due to lack of supervision. Interviews and records did not establish the violation.
12 May 2026Inspection
12 May 2026Inspection
Investigated an unannounced annual review, reviewed eight staff files and sixteen resident files; a full on-site tour could not be completed due to time constraints, with a follow-up visit planned.
05 May 2026Complaint
05 May 2026Complaint
Investigated two allegations and found deficiencies related to medication administration and rent increase notice.
Type BCCR 87465(c)(2)Incidental Medical and Dental Care
Type BCCR 87507(g)(4)Admission Agreements
29 Apr 2026Complaint
29 Apr 2026Complaint
Investigated allegations about a resident's water supply and a delayed call button response, along with concerns about pest presence, laundry service, and timely medical updates. Findings noted issues with water supply and a non-working call button in a resident's room.
Type B87303(e)(6)
Type B87468.1(a)(2)
22 Apr 2026Complaint
22 Apr 2026Complaint
Investigated a complaint that staff did not prevent a resident from leaving. Found unmonitored exterior exit doors and non-working cameras, and staff could not provide a list of residents who must not leave unassisted.
Type B87705(d)
Type B1569.269(a)(6)(a)
08 Apr 2026Complaint
08 Apr 2026Complaint
Investigated a complaint alleging elevator disrepair, inappropriate isolation of a resident, and failure to arrange a phone appointment with a care coordinator; interviews and an on-site tour were conducted.
19 Mar 2026Complaint
19 Mar 2026Complaint
Investigated and concluded that the allegations were unsubstantiated.
18 Mar 2026Complaint
18 Mar 2026Complaint
Investigated a complaint alleging a resident was not protected when another resident accused them of stealing clothes and that personal belongings were not safeguarded. Interviews and record review found the allegations unsubstantiated.
10 Mar 2026Complaint
10 Mar 2026Complaint
Investigated an allegation of lack of supervision linked to a resident assault; interviews and observations were conducted.
24 Feb 2026Complaint
24 Feb 2026Complaint
Investigated the allegations regarding safeguarding belongings, mail delivery, and bathing; concluded that no deficiencies were found.
24 Feb 2026Complaint
24 Feb 2026Complaint
Investigated the allegation regarding hot running water and concluded it was unsubstantiated.
28 Jan 2026Complaint
28 Jan 2026Complaint
Investigated the allegation that staff did not include the resident’s representative in care decisions and found the allegation unfounded.
28 Jan 2026Complaint
28 Jan 2026Complaint
Observed the facility's elevator was out of service; staff accommodated residents by delivering meals to bedrooms while awaiting parts.
28 Jan 2026Complaint
28 Jan 2026Complaint
Investigated four allegations about medical care, respectful treatment, nighttime supervision, and rough handling; found no evidence to support the concerns.
26 Jan 2026Complaint
26 Jan 2026Complaint
Investigated whether staff properly managed resident records and medications; identified gaps in documenting medication administration for a resident.
Type B87411(d)(4)
20 Jan 2026Inspection
20 Jan 2026Inspection
Identified incidents of inappropriate behavior by a resident toward female residents, and found that required incident reports to licensing were not submitted, creating a health and safety risk.
Type B87211(a)(1)(a)
20 Jan 2026Complaint
20 Jan 2026Complaint
Investigated the allegation that staff did not prevent a resident's money from being stolen, and found insufficient evidence to prove staff were responsible.
19 Dec 2025Complaint
19 Dec 2025Complaint
Investigated allegation that staff did not provide adequate supervision resulting in an altercation between residents.
09 Dec 2025Complaint
09 Dec 2025Complaint
Investigated nine resident-care allegations, including staff yelling at residents, mismanaging medications, failing to provide adequate clothing, failing to safeguard personal belongings, opening mail without consent, providing inadequate food service, not following activities schedules, and language barriers in communication. All were deemed unsubstantiated.
04 Dec 2025Inspection
04 Dec 2025Inspection
Identified that a required Special Incident Report was not submitted within seven days after a hospitalization.
Type B80061(b)
04 Dec 2025Complaint
04 Dec 2025Complaint
Investigated an allegation that staff financially abused residents by accessing their bank information and funds, and interviewed staff and residents while reviewing financial records.
14 Nov 2025Complaint
14 Nov 2025Complaint
Investigated an allegation that staff did not assist a resident with mobility in a timely manner, did not dispense medication as prescribed, and did not provide adequate fluids; the investigation found insufficient information to verify the allegations.
12 Nov 2025Complaint
12 Nov 2025Complaint
Investigated an illegal eviction allegation and found no evidence that any resident was unlawfully evicted; the cited resident was not a current resident.
07 Nov 2025Complaint
07 Nov 2025Complaint
Investigated an allegation that staff left a resident soiled for an extended period; interviews and records did not provide enough evidence to verify.
31 Oct 2025Complaint
31 Oct 2025Complaint
Investigated whether there was an insufficient food supply for residents; evidence showed adequate stock and meals were provided according to menus, with residents reporting meals were sufficient.
16 Oct 2025Complaint
16 Oct 2025Complaint
Investigated an allegation that staff mishandled a resident's personal belongings; responses from residents and staff did not identify any staff member as responsible.
13 Oct 2025Inspection
13 Oct 2025Inspection
Identified unsafe maintenance issues in two rooms, including a broken window with shattered glass outside and a wooden board covering it in room 50, and in room 68 only one of four bathroom light bulbs functioning, a shower head in disrepair, and a broken bed frame propped up with a box filled with cans, with residents reporting no corrective action for over a year.
Type B87303(a)
24 Sept 2025Complaint
24 Sept 2025Complaint
Investigated two allegations about a resident sitting in the sun while waiting for transportation. Staff provided adequate care and supervision, and no cleanliness concerns were confirmed.
24 Sept 2025Complaint
24 Sept 2025Complaint
Found no evidence to support the allegation that staff failed to seek medical attention for a resident; staff provided timely medical care and the resident’s blood sugar returned to normal.
11 Sept 2025Complaint
11 Sept 2025Complaint
Investigated an unlawful eviction allegation and found no evidence the eviction occurred.
25 Aug 2025Complaint
25 Aug 2025Complaint
Investigated the complaint and found that staff did not consistently administer medications as prescribed, leading to delays or missed doses for residents.
CCR 87465(c)(2)Incidental Medical & Dental Care
15 Aug 2025Complaint
15 Aug 2025Complaint
Found no evidence to corroborate the allegation that staff forced a resident to shower.
30 Jul 2025Complaint
30 Jul 2025Complaint
Investigated allegation that staff did not meet residents' personal hygiene needs. Interviews and observation showed residents were well groomed and receiving appropriate assistance; documentation indicated staff encourage hygiene and record refusals when residents decline help.
07 Jul 2025Complaint
07 Jul 2025Complaint
Investigated the allegation that staff opened residents' mail and packages without consent. Interviews and observations indicated mail was sorted into individualized boxes and most residents reported no issues.
25 Jun 2025Complaint
25 Jun 2025Complaint
Investigated the allegation that staff did not communicate with the responsible party about the resident's care. Interviews and records showed staff communicated with the responsible party and the care team.
25 Jun 2025Complaint
25 Jun 2025Complaint
Investigated allegation that a resident's personal property was not safely secured. Found insufficient information to verify a failure to safeguard belongings.
10 Jun 2025Complaint
10 Jun 2025Complaint
Investigated the allegation that staff did not seek timely medical attention for a resident. The finding was unsubstantiated at this time.
05 Jun 2025Complaint
05 Jun 2025Complaint
Investigated two complaints: one about cleanliness; toilets were clean and most residents denied the issue, while documentation about catheter care showed inconsistencies and a citation was issued for catheter care management.
Type B87625(B)(3)(B)
30 May 2025Complaint
30 May 2025Complaint
Investigated a complaint alleging staff did not provide emergency medical services promptly and did not respond quickly to residents' call pendants. Findings showed a delay in emergency care, while the pendant-response issue lacked sufficient evidence.
Type A87465(g)
30 May 2025Complaint
30 May 2025Complaint
Investigated whether staff failed to provide a copy of the admission agreement to a resident.
12 May 2025Complaint
12 May 2025Complaint
Investigated allegations that staff were slow to respond to emergency alerts, did not provide needed medical attention, and did not clean a resident's room; concluded there was insufficient evidence to support the claims.
16 Apr 2025Inspection
16 Apr 2025Inspection
Observed 169 residents on-site with functional fire safety systems, clean common areas, proper storage of supplies, and a comfortable temperature throughout.
12 Mar 2025Complaint
12 Mar 2025Complaint
Investigated a complaint that the elevator was in disrepair. Observations showed the elevator was functioning and staff and residents reported no wheelchair use on upper floors.
05 Mar 2025Complaint
05 Mar 2025Complaint
Investigated allegation that staff did not follow up with the resident's medical coverage. Interviews indicated the issue was resolved and the resident received needed care.
25 Oct 2024Inspection
25 Oct 2024Inspection
Identified an allegation that a staff member financially abused multiple residents.
Type A87211(a)(2)
05 Sept 2024Complaint
05 Sept 2024Complaint
Investigated an allegation that staff did not provide adequate supervision, resulting in a resident eloping. Found there was insufficient information to verify the incident.
29 Aug 2024Complaint
29 Aug 2024Complaint
Investigated an allegation that staff did not provide a copy of the admission agreement to a resident; interviews and records showed a copy was provided.
29 Aug 2024Complaint
29 Aug 2024Complaint
Investigated the allegation that a resident sexually assaulted another resident; found no corroboration.
10 Jul 2024Complaint
10 Jul 2024Complaint
Investigated a complaint about staff response to a resident's call pendant and emergency medical services; information did not establish the allegations.
28 Jun 2024Complaint
28 Jun 2024Complaint
Identified that staff did not intervene in time to prevent a physical altercation between residents.
Type B87468.1(a)(2)
28 Jun 2024Complaint
28 Jun 2024Complaint
Investigated two allegations about medication management and medical needs. Found no evidence to support either allegation.
12 Jun 2024Complaint
12 Jun 2024Complaint
Investigated an allegation that staff did not safeguard residents' belongings. Interviews indicated the resident arrived, left, and belongings were placed in storage, with insufficient information to confirm the allegation.
29 May 2024Complaint
29 May 2024Complaint
Investigated the allegation that staff did not provide a safe environment for a resident. Interviews and records were reviewed to assess the concern.
29 May 2024Complaint
29 May 2024Complaint
Investigated allegations of resident-on-resident assault and safety concerns; found no evidence to support the claims.
21 May 2024Complaint
21 May 2024Complaint
Investigated a complaint that a resident was not allowed to have a cat; interviews and facility records showed no evidence to support the claim and no health or safety issues were noted.
11 May 2024Complaint
11 May 2024Complaint
Investigated the allegation that staff did not safeguard a resident's personal belongings; evidence could not prove whether the violation occurred.
11 May 2024Complaint
11 May 2024Complaint
Investigated a claim that staff financially abused a resident and that mail was not delivered; found insufficient evidence to prove either violation.
25 Apr 2024Complaint
25 Apr 2024Complaint
Investigated allegations that staff yelled at a resident, that a resident’s room had a mildew odor, that staff did not respond to pendant calls, that medications were not given timely, that a covid outbreak occurred, and that residents were threatened by others; found insufficient information to verify these claims.
18 Apr 2024Complaint
18 Apr 2024Complaint
Investigated an allegation that lack of supervision allowed a resident to leave unassisted; records showed the resident arrived on 04/16/2024 around 2:30 pm, left around 4:30 pm that day, and has not returned to pick up belongings.
09 Apr 2024Complaint
09 Apr 2024Complaint
Investigated two allegations that staff did not provide a safe environment for residents and did not prevent drug use. Interviews with residents and staff and a site tour found no support for these concerns.
09 Apr 2024Complaint
09 Apr 2024Complaint
Investigated the allegation that house rules were not followed or enforced; interviews indicated house rules were being enforced and policies such as visiting hours and door closures were observed.
20 Mar 2024Complaint
20 Mar 2024Complaint
Investigated the allegation that staff financially abused a resident in care; there was sufficient information to support it.
Type A87468.2(a)(8)
05 Mar 2024Complaint
05 Mar 2024Complaint
Investigated complaints alleging staff spoke inappropriately to residents, failed to meet incontinence needs, inadequate supervision, disclosure of confidential information, poor cleanliness, unsafe storage of hazardous items, and improper behavior management. Interviews and observations did not establish evidence supporting these allegations.
29 Feb 2024Complaint
29 Feb 2024Complaint
Investigated an allegation of an inappropriate sexual interaction between two residents and a separate concern that a resident did not receive medications as prescribed. There was insufficient information to confirm either allegation.
29 Feb 2024Complaint
29 Feb 2024Complaint
Investigated a complaint that staff did not safeguard a resident's money; found insufficient information to support the allegation after interviews and records review.
22 Feb 2024Inspection
22 Feb 2024Inspection
Observed clean living spaces, functioning systems, and no deficiencies identified during a pre-licensing evaluation.
12 Feb 2024Complaint
12 Feb 2024Complaint
Investigated two allegations: belongings safeguarding and maintenance concerns involving potential mold. Interviews and records were reviewed to determine what occurred.
30 Jan 2024Complaint
30 Jan 2024Complaint
Investigated a report that staff members sexually abused residents; interviews and records did not provide verifiable evidence to support the claim.
30 Jan 2024Complaint
30 Jan 2024Complaint
Investigated an allegation that a resident was sexually abused at the site; found there was insufficient information to identify the perpetrator.
23 Jan 2024Complaint
23 Jan 2024Complaint
Investigated an allegation that unknown perpetrators engaged in sexual activity with residents and enforced Scientologist beliefs at night; interviews and documents did not show evidence to support the allegation.
16 Jan 2024Complaint
16 Jan 2024Complaint
Investigated an allegation that insufficient supervision resulted in inappropriate behavior toward a resident; interviews indicated there was no intentional harm to the resident and the incident involved another person.
16 Jan 2024Complaint
16 Jan 2024Complaint
Investigated a claim that there were disrepair issues and exposed electrical wiring. Interviews and a tour found no exposed wires or open electrical panels.
10 Jan 2024Complaint
10 Jan 2024Complaint
Investigated mildew in a bathroom; repairs were completed and later checks found the bathroom free of mildew.
Type B87303(a)
09 Jan 2024Complaint
09 Jan 2024Complaint
Investigated a complaint that a resident was wrongfully evicted; records showed the resident needs a higher level of care and is being discharged to a skilled nursing setting.
09 Jan 2024Complaint
09 Jan 2024Complaint
Investigated an allegation that a resident was sexually assaulted by another resident; interviews and records review found no evidence to support the allegation.
09 Jan 2024Complaint
09 Jan 2024Complaint
Investigated a claim of retaliation against a resident in care; records and interviews showed the resident was gravely disabled and placed on a 5150 hold for psychiatric evaluation, with no evidence of retaliation.
20 Dec 2023Complaint
20 Dec 2023Complaint
Investigated the allegation that staff did not refill a resident's medication prescription and found insufficient information to support it.
20 Dec 2023Complaint
20 Dec 2023Complaint
Investigated a complaint alleging disrepair and water leakage; it was traced to an upstairs room caused by a third-floor resident flushing wipes.
04 Dec 2023Complaint
04 Dec 2023Complaint
Investigated allegation of a lack of a qualified administrator; found the administrator was qualified.
30 Nov 2023Inspection
30 Nov 2023Inspection
Observed completion of the pre-licensing readiness interview with successful results and coverage of licensing topics.
28 Nov 2023Complaint
28 Nov 2023Complaint
Investigated the allegation that staff retaliated against a resident. Interviews indicated no retaliation and the allegation lacked sufficient evidence.
28 Nov 2023Complaint
28 Nov 2023Complaint
Investigated an allegation that staff did not prevent inappropriate interactions between residents; interviews and records showed insufficient information to verify the incident.
07 Nov 2023Complaint
07 Nov 2023Complaint
Investigated an allegation that staff did not treat a resident with respect. Interviews and observations indicated residents were treated with respect.
07 Nov 2023Complaint
07 Nov 2023Complaint
Investigated an allegation that staff did not provide a safe environment for residents; interviews and a tour found no safety issues.
03 Nov 2023Inspection
03 Nov 2023Inspection
Identified ongoing regulatory noncompliances, including insufficient staffing, health care and medication administration issues, and maintenance/safety system shortcomings.
Type A87303(i)(1)(B)
Type A87411(a)(1)
Type A87411(a)
Type B87465(c)(2)
Type B78465(c)(2)
Type B87468.1(a)(2)
Type B87303(a)
30 Oct 2023Complaint
30 Oct 2023Complaint
Investigated the allegation that a resident's call light was removed and that staff did not respond promptly. Findings indicated the claim could not be verified based on interviews and observations.
23 Oct 2023Inspection
23 Oct 2023Inspection
Identified deficiencies included an incomplete TB test for a staff member, failure to complete health screenings for a former employee, and not reporting a financial abuse incident by staff toward residents.
Type B87211(a)(1)(D)
Type B87412(a)(11)
23 Oct 2023Complaint
23 Oct 2023Complaint
Investigated allegation that staff did not meet a resident's bathing needs; interviews indicated one staff member bathed the resident daily for about an hour and a half, but there wasn't enough information to support the allegation.
18 Oct 2023Complaint
18 Oct 2023Complaint
Investigated allegation that staff mismanaged residents' medications; findings supported.
11 Oct 2023Complaint
11 Oct 2023Complaint
Investigated allegations that staff did not help a resident schedule a doctor's appointment, did not provide transportation as needed, and spoke about residents in a disrespectful manner.
05 Oct 2023Inspection
05 Oct 2023Inspection
Identified safety and care deficiencies, including a non-working call system, missing resident records, and many residents under 60 with unclear care documentation; illegal drugs were found in a resident’s room.
Type A87303(i)
Type B7506(a)
Type B87455(b)
Type B87211(a)(D)
05 Oct 2023Complaint
05 Oct 2023Complaint
Investigated allegations that staff did not distribute medications as prescribed and that a resident was left soiled for an extended period.
Type A78465(c)(2)
05 Oct 2023Complaint
05 Oct 2023Complaint
Investigated an allegation of staff mental abuse; interviews with staff and residents and observations found no evidence to support the claim.
05 Oct 2023Complaint
05 Oct 2023Complaint
Investigated allegation that staff had sexual relations with a resident. Interviews with the resident and staff did not produce information to support the claim.
25 Sept 2023Complaint
25 Sept 2023Complaint
Investigated insufficient staffing that left residents' needs unmet; observed smoking occurred only in the outside back patio, and food service and staff training were reportedly adequate.
Type B87411(a)
25 Sept 2023Complaint
25 Sept 2023Complaint
Investigated the allegation that staff cannot effectively communicate with residents. Interviews showed staff use a translation app and rely on basic language skills, with not enough information to support the allegation.
25 Sept 2023Complaint
25 Sept 2023Complaint
Investigated allegations that staff made inappropriate comments about a resident and that staff did not assist with a doctor's appointment; investigators found insufficient information to support either.
19 Sept 2023Complaint
19 Sept 2023Complaint
Investigated complaints about medication management and staff responsiveness. Found that a physician's order to hold a medication was not implemented as directed.
Type B87465(c)(2)
18 Sept 2023Complaint
18 Sept 2023Complaint
Identified that a resident was found with a controlled substance in their room, medications were not administered as prescribed, and law enforcement was not notified.
Type A78465(c)(2)
Type B87468.1(a)(2)
Type B87211(a)(2)(D)
18 Sept 2023Complaint
18 Sept 2023Complaint
Investigated two allegations that staff refused to transfer a resident from a wheelchair and did not appropriately assist with toileting; found insufficient information to support the claims.
18 Sept 2023Complaint
18 Sept 2023Complaint
Investigated the allegation that staff did not assist residents in a timely manner. Found that staffing shortages contributed to delays, and the allegation that staff forced a resident to sign documents lacked support.
07 Sept 2023Complaint
07 Sept 2023Complaint
Investigated a claim that staff delayed assisting residents and found delays due to insufficient staffing that affected timely care.
Type A87411(a)(a)
07 Sept 2023Inspection
07 Sept 2023Inspection
Identified hazards including an obstructed garage with debris, holes in walls, exposed wiring, and non-working pool cords. Insufficient staffing was reported, affecting resident care, supervision, and toileting assistance due to a nonworking call system.
29 Aug 2023Complaint
29 Aug 2023Complaint
Investigated the allegations that staff did not provide medical attention promptly, did not fill medications, and did not implement fall-risk measures; found there was not enough information to verify.
24 Aug 2023Complaint
24 Aug 2023Complaint
Investigated an allegation that staff retaliated against a resident, that staff were unqualified, and that residents' needs were not met; interviews and records showed insufficient information to support these claims.
24 Aug 2023Complaint
24 Aug 2023Complaint
Investigated multiple allegations about safeguarding the grounds, privacy, unauthorized access, and resident comfort. Found there wasn't sufficient information to support the allegations.
16 Aug 2023Complaint
16 Aug 2023Complaint
Investigated a complaint that staff failed to provide a comfortable environment for residents. Found no sufficient information to support the allegation.
11 Aug 2023Inspection
11 Aug 2023Inspection
Identified that staff did not seek timely medical attention for a resident who had bruising.
Type B87466
11 Aug 2023Inspection
11 Aug 2023Inspection
Identified a deficiency because a resident with a stage 3 pressure injury was admitted without an approved exception.
11 Aug 2023Complaint
11 Aug 2023Complaint
Investigated the allegation that a resident sustained a Level 4 pressure injury while in care. Evidence did not establish neglect.
04 Aug 2023Complaint
04 Aug 2023Complaint
Investigated allegations that staff made sexual gestures about a resident's genital size and made inappropriate comments toward a resident; concluded there was not a preponderance of evidence to prove or disprove the claims.
01 Aug 2023Complaint
01 Aug 2023Complaint
Investigated an allegation that staff refused to accept a resident back from the hospital; observed the resident was back and interviews indicated no eviction or refusal, with confusion about the resident's decision to leave and return on their own.
31 Jul 2023Complaint
31 Jul 2023Complaint
Investigated a complaint that a non-ambulatory resident sustained a chest bruise and possibly experienced pain due to lack of care and supervision; bruise observed on 11/24/22, but investigators could not determine how it occurred or that staff harmed the resident.
31 Jul 2023Complaint
31 Jul 2023Complaint
Investigated the allegation that a resident was sexually abused while in care; interviews and records reviewed found no evidence supporting the allegation.
31 Jul 2023Complaint
31 Jul 2023Complaint
Investigated the allegation that a resident was left in a soiled diaper for a long period, that the resident was ignored, and that the resident's hygiene needs were not met.
24 Jul 2023Complaint
24 Jul 2023Complaint
Investigated two allegations about staff behavior and staff training at a resident care site; interviews with staff, administrators and residents indicated residents were treated with care and training was thorough.
24 Jul 2023Complaint
24 Jul 2023Complaint
Investigated an allegation that residents were not accorded dignity in their relationships; interviews indicated residents were treated with respect and there was no animosity observed.
21 Jun 2023Complaint
21 Jun 2023Complaint
Investigated a resident fall linked to a ripped hallway carpet during carpet replacement and found no warning signs or safety postings were in place at the start of the project.
Type B87303(a)
Type B87468.1(a)(2)(a)
21 Jun 2023Complaint
21 Jun 2023Complaint
Investigated allegation that a resident missed medications due to lack of staff; found insufficient evidence to confirm the claim.
21 Jun 2023Complaint
21 Jun 2023Complaint
Investigated the allegation that the HVAC in a resident's room leaked water; found insufficient information to verify the issue.
20 Jun 2023Complaint
20 Jun 2023Complaint
Identified that a resident's window had been broken for over four weeks and was taped and boarded by staff.
Type B87303(a)
19 Apr 2023Complaint
19 Apr 2023Complaint
Investigated a wrongful eviction allegation; the investigation did not establish a preponderance of evidence to prove or disprove the claim.
14 Mar 2023Complaint
14 Mar 2023Complaint
Investigated a complaint alleging medication handling issues and unmet hygiene needs. Interviews and observations did not establish evidence of the alleged problems.
14 Mar 2023Complaint
14 Mar 2023Complaint
Investigated the allegation that a resident was mistreated while in care; interviews with staff and residents did not establish a preponderance of evidence that mistreatment occurred.
27 Feb 2023Complaint
27 Feb 2023Complaint
Investigated three allegations—indoor smoking, emergency disaster training, and retaliation; found residents smoked only outdoors in a designated area, and there was no evidence of retaliation.
13 Feb 2023Complaint
13 Feb 2023Complaint
Investigated an allegation that a resident sustained a pressure injury while in care and another that staff did not check on the resident.
13 Feb 2023Complaint
13 Feb 2023Complaint
Investigated the allegation that a resident sustained a pressure injury while in care and the allegation that staff did not check on a resident.
09 Feb 2023Complaint
09 Feb 2023Complaint
Investigated a complaint about a broken phone jack, dirty carpet, and eviction threats; no deficiencies were noted during the visit.
08 Feb 2023Complaint
08 Feb 2023Complaint
Investigated a complaint that residents did not receive adequate care; interviews indicated staff provided timely care and most residents were satisfied, though one resident noted staff turnover during COVID-19.
01 Feb 2023Inspection
01 Feb 2023Inspection
Investigated a missing medication incident involving a resident.
17 Jan 2023Complaint
17 Jan 2023Complaint
Identified a medication administration issue where some residents did not receive their prescribed medications on time or correctly.
Type B87468.1(a)(2)
13 Jan 2023Complaint
13 Jan 2023Complaint
Investigated the allegation that staff did not safeguard a resident's personal belongings and that a resident did not receive unopened mail.
13 Jan 2023Complaint
13 Jan 2023Complaint
Investigated allegation that staff did not treat a resident with dignity and respect. Interviews showed no gossip or cruel interactions, and the allegation lacked support.
03 Jan 2023Complaint
03 Jan 2023Complaint
Investigated the allegation that staff did not provide proper medication assistance to residents; interviews and record review showed no missed routine medications, and PRN medications were addressed through resident and physician actions.
03 Jan 2023Complaint
03 Jan 2023Complaint
Investigated an allegation that a resident was being threatened; the related theory about staff and an ex-staff planning to give a knockout drug to the resident was unfounded.
22 Dec 2022Complaint
22 Dec 2022Complaint
Investigated the allegation that a phone jack was in disrepair. Found the telephone line was operational but did not support internet usage, the resident relocated to a room with internet access, and no deficiencies were noted.
21 Dec 2022Complaint
21 Dec 2022Complaint
Investigated multiple allegations about resident safety and care at the location; interviews and records did not confirm the reported issues.
13 Dec 2022Complaint
13 Dec 2022Complaint
Investigated the allegation that staff terminated a resident's home health care without the resident's consent; findings indicated there was not a preponderance of evidence to prove the allegation.
12 Dec 2022Complaint
12 Dec 2022Complaint
Investigated the allegation that staff did not safeguard residents' personal belongings and the allegation that a beverage was contaminated; interviews showed belongings were often misplaced but recovered, residents denied drinking contaminated beverages, staff denied adding anything, and no evidence supported either claim.
09 Dec 2022Complaint
09 Dec 2022Complaint
Investigated the allegation that staff did not respond to resident call buttons in a timely manner. Interviews and observations did not establish a preponderance of evidence to prove or disprove the allegation.
09 Dec 2022Complaint
09 Dec 2022Complaint
Investigated an allegation that a safe environment was not provided. Interviews with residents and staff described two verbal confrontations, including a threat to harm, after which residents were separated; no ongoing safety concerns were identified.
08 Dec 2022Complaint
08 Dec 2022Complaint
Investigated the allegation that staff did not treat a resident with respect; interviews with staff and residents were conducted to assess the claim.
06 Dec 2022Complaint
06 Dec 2022Complaint
Investigated the allegation that staff did not accord resident privacy and did not safeguard personal belongings; investigators found the allegations unsubstantiated.
01 Dec 2022Complaint
01 Dec 2022Complaint
Investigated the allegation that staff threatened a resident and that an eviction was attempted; interviews and records indicated no conclusive evidence supporting the allegations.
25 Oct 2022Complaint
25 Oct 2022Complaint
Investigated an allegation that staff did not provide consistent transportation services to residents. Evidence did not prove the allegation.
21 Oct 2022Complaint
21 Oct 2022Complaint
Investigated a complaint about medical care, special-diet meals, and mobility support; evidence did not establish that violations occurred.
04 Oct 2022Complaint
04 Oct 2022Complaint
Investigated a complaint that a resident was given another resident's medication. Found that the medication error occurred.
Type A87465(a)(5)
04 Oct 2022Complaint
04 Oct 2022Complaint
Investigated allegation that staff were not properly maintaining a resident's room while in care. Most rooms were clean, with one room cleaned for reasons other than access denial, and residents reported regular cleaning.
15 Sept 2022Complaint
15 Sept 2022Complaint
Investigated Allegations 1, 2, and 3; found there was not enough evidence to prove they occurred.
30 Aug 2022Complaint
30 Aug 2022Complaint
Investigated allegations that back and side doors were not locked allowing entry and that night staffing was inadequate; findings showed no preponderance of evidence to prove the allegations.
29 Aug 2022Complaint
29 Aug 2022Complaint
Investigated an allegation that a resident was harassed while in care; interviews and records showed inconsistent statements and no witnesses to support harassment.
25 Aug 2022Complaint
25 Aug 2022Complaint
Investigated the allegation that staff did not assist residents with bathroom needs in a timely manner. Interviews indicated regular rounds, staffing from registry agencies, and most residents reported timely assistance.
23 Aug 2022Complaint
23 Aug 2022Complaint
Investigated the allegation that a resident was left in soiled clothing for a long period; interviews indicated staff did not leave residents in soiled clothing and those needing incontinence care were checked and changed regularly.
02 Aug 2022Inspection
02 Aug 2022Inspection
Confirmed that a pending change of management was discussed and that the corporation remained active and continued to operate as the licensee. It also noted that the corporation maintained control of property through the recent changes.
19 Jul 2022Complaint
19 Jul 2022Complaint
Investigated specified complaints about medication, supervision, rent, cigarette smoke, and threats. Evidence did not support the allegations.
01 Apr 2022Inspection
01 Apr 2022Inspection
Identified a medication administration discrepancy where a resident's medications were given but MAR signatures for February and March were missing.
Type A87465(c)(2)
29 Mar 2022Complaint
29 Mar 2022Complaint
Investigated allegation that staff did not respond to a resident's call light in a timely manner. Interviews showed mixed experiences with response times and call light use.
29 Mar 2022Complaint
29 Mar 2022Complaint
Investigated two allegations: incontinence supplies were not ordered for a resident and medications were not refilled in a timely manner; there was not enough evidence to prove either allegation.
17 Mar 2022Complaint
17 Mar 2022Complaint
Found the call light system in rooms 51-88 not operable, with no audible chime, due to transformer and relay issues and multiple bulbs needing replacement.
Type B87303(i)(1)(B)
17 Mar 2022Complaint
17 Mar 2022Complaint
Investigated two allegations about door conditions and resident safety and found no evidence to support either.
18 Feb 2022Complaint
18 Feb 2022Complaint
Investigated the allegation that staff did not provide adequate supervision. Interviews with staff and residents indicated supervision was adequate, and no evidence supported the allegation.
24 Dec 2021Complaint
24 Dec 2021Complaint
Investigated two allegations: alarmed doors prevented residents from leaving their hall and a resident's call light was not functioning properly.
20 Dec 2021Complaint
20 Dec 2021Complaint
Investigated an allegation that a resident call light was broken and conditions were in disrepair; found that call lights and air/heating units were functioning and repairs were reportedly completed promptly with repair logs kept.
20 Dec 2021Complaint
20 Dec 2021Complaint
Investigated an allegation that staff did not safeguard residents' personal belongings; interviews showed packages were delivered to the front desk or handed to residents, and most residents said their packages were not lost.
20 Dec 2021Complaint
20 Dec 2021Complaint
Investigated the allegation that a resident was given medications not prescribed; findings indicated insufficient evidence to support the allegation.
08 Dec 2021Complaint
08 Dec 2021Complaint
Investigated an allegation that staff used a resident's diapers for other residents, resulting in an insufficient supply for personal use.
10 Nov 2021Complaint
10 Nov 2021Complaint
Investigated the allegation that staff threatened to harm a resident; information gathered did not provide enough evidence to confirm the claim.
19 Oct 2021Complaint
19 Oct 2021Complaint
Investigated allegation that staff interfered with residents' personal mail. Eight residents reported no issues with mail, staff denied interference, and mail was reportedly handled securely with front desk involvement and occasional resident-requested assistance.
20 Aug 2021Complaint
20 Aug 2021Complaint
Investigated an allegation that staff made inappropriate comments toward a resident. Most residents denied the allegation, staff denied it, and there was no preponderance of evidence to prove the allegation.
13 Aug 2021Complaint
13 Aug 2021Complaint
Investigated four specific care allegations, including failure to notice a change in resident’s condition, failure to change a resident’s diaper, not responding to a resident’s alarm, and not ensuring the resident was eating. Found insufficient evidence to corroborate the allegations.
13 Aug 2021Complaint
13 Aug 2021Complaint
Investigated the allegation that staff poisoned a resident's food; interviews and a kitchen tour found no evidence of poisoning and no witnesses to support the claim.
23 Jun 2021Complaint
23 Jun 2021Complaint
Investigated two complaints about a phone jack and internet service; found the phone issue resulted from weak signal rather than a non-operational jack, and residents generally paid for and arranged their own internet service.
09 Jun 2021Complaint
09 Jun 2021Complaint
Investigated an allegation that a caregiver did not assist a resident with toileting. Interviews and records were reviewed during the investigation.
03 Jun 2021Complaint
03 Jun 2021Complaint
Investigated an allegation that a copy of a resident's records was not provided to the resident's authorized representative; records were requested on 5/17/20 and not furnished until 6/8/20, with offsite storage cited as the cause.
02 Jun 2021Complaint
02 Jun 2021Complaint
Investigated a complaint alleging a resident wandered and knocked on other residents' doors. Interviews and observations were conducted.
26 May 2021Complaint
26 May 2021Complaint
Investigated a complaint alleging advertising of services that were not provided; interviews indicated residents must arrange and pay for phone and internet services, which are not included in basic services...
07 May 2021Complaint
07 May 2021Complaint
Investigated the allegation that staff spoke inappropriately to a resident; findings showed insufficient evidence to prove whether the incident occurred.
04 May 2021Complaint
04 May 2021Complaint
Investigated allegation that staff interfered with a resident's ability to obtain medical treatment; evidence did not prove or disprove the allegation.
28 Apr 2021Complaint
28 Apr 2021Complaint
Investigated a complaint about a non-working phone jack that affected internet access; staff arranged for the resident to move to a room with an operating jack.
Type B87303(a)
26 Apr 2021Complaint
26 Apr 2021Complaint
Investigated allegation that residents' rooms were not heated to a comfortable temperature. Observed central thermometers reading 67-75°F and multiple maintenance requests for heating/cooling issues, with several residents reporting uncomfortable temperatures.
Type B87303(b)
26 Apr 2021Inspection
26 Apr 2021Inspection
Found that the room 62 A/C wall unit was in disrepair, unplugged, and taped to prevent use; a small space heater was used as temporary heat, and as of 04/26/2021 the unit had not yet been replaced.
Type B87303(a)
26 Apr 2021Complaint
26 Apr 2021Complaint
Investigated a complaint alleging staff insulted a resident and that staff refused to change soiled linens. Findings showed the insult claim was supported and the linens claim was not.
Type B87468.1(a)(1)
20 Apr 2021Complaint
20 Apr 2021Complaint
Investigated a complaint alleging eviction and fumes from an air conditioning unit. The air conditioner in a resident's room had dirty filters and emitted a strong odor into the hallway.
Type B87303(a)
19 Apr 2021Complaint
19 Apr 2021Complaint
Investigated a complaint about a resident who fell several times. Findings showed inadequate supervision and ineffective fall risk management.
Type B87411(a)
02 Apr 2021Complaint
02 Apr 2021Complaint
Investigated the allegation about phone lines; interviews and observations did not meet the burden of proof that the violation occurred.
02 Apr 2021Complaint
02 Apr 2021Complaint
Found that the allegation that residents' room heaters were not working and the allegation that staff did not adequately clean rooms were not supported by a preponderance of evidence.
30 Mar 2021Complaint
30 Mar 2021Complaint
Investigated a complaint that the building was in disrepair, including an elevator outage. Evidence showed the elevator had been repaired.
Type B87303(a)
29 Mar 2021Complaint
29 Mar 2021Complaint
Investigated the allegation that incontinence care was not properly provided, causing diaper dermatitis. Interviews showed residents were changed regularly and could call for help, with staff checking every 2-3 hours, and there was not enough evidence to prove the violation occurred.
03 Mar 2021Complaint
03 Mar 2021Complaint
Investigated allegation that staff did not provide adequate supervision. Tele-inspection and interviews with staff and residents found no clear evidence of supervision failures, and most residents felt safe, though one resident requested more nighttime staffing.
11 Feb 2021Complaint
11 Feb 2021Complaint
Determined that two allegations—staff hiding a resident’s medication in food, and staff giving false information to a resident’s physician—were unsubstantiated. Interviews with staff and residents indicated medications are administered by a med tech and not hidden in food, and there was no evidence of providing false information to physicians.
11 Feb 2021Complaint
11 Feb 2021Complaint
Investigated three specific allegations about clean linens, safeguarding residents' property, and odor through staff and resident interviews. Found there was not a preponderance of evidence to prove the violations, so the allegations remained unproven.
07 Jan 2021Complaint
07 Jan 2021Complaint
Found the claim that a resident was forced to enroll in hospice care was not proven. Doctors ordered hospice due to health decline, and residents and the power of attorney said enrollment was not forced.
29 Oct 2020Complaint
29 Oct 2020Complaint
Investigated allegations that staff mismanaged a resident's medications and failed to administer them as prescribed, identifying missing initials on MAR entries, unrecorded refills, and medications not reflected in the physician's orders.
17 Aug 2020Complaint
17 Aug 2020Complaint
Determined that there is no evidence to support the allegation that staff mishandled resident funds or attempted unauthorized withdrawals from the resident's bank account. The August rent check was deposited late, causing a withdrawal on August 11, and interviews indicated no improper withdrawals or eviction attempts.
17 Aug 2020Complaint
17 Aug 2020Complaint
Investigated the allegation that staff poisoned residents’ food; interviews with residents and staff and a kitchen tour found no evidence of poisoning and residents described meals as good quality and at the proper temperature. No conclusive evidence to prove or disprove the allegation.
26 Jun 2020Complaint
26 Jun 2020Complaint
Investigated allegation of hazardous material being sprayed in resident's room found to be unfounded.
24 Jun 2020Complaint
24 Jun 2020Complaint
Investigated the allegation that residents were not assisted with medication as prescribed; found it unsubstantiated based on interviews and observations.
28 May 2020Complaint
28 May 2020Complaint
Investigated alleged staff member yelling at residents, found allegations unsubstantiated.
22 May 2020Complaint
22 May 2020Complaint
Investigated allegations regarding staff tampering with residents' lotion and water, and presence of bed bugs; determined both allegations lacked supporting evidence, as interviews with staff and residents, along with pest control documentation, did not indicate any issues.
Type B87303(b)
21 May 2020Complaint
21 May 2020Complaint
Interviews conducted revealed that the allegation regarding the frequency of washing bed sheets for a specific resident was deemed unsubstantiated.
20 May 2020Complaint
20 May 2020Complaint
Found rough handling and inadequate safeguarding of resident's belongings.
10 Mar 2020Complaint
10 Mar 2020Complaint
Reviewed concerns about medication administration, and while issues were identified, evidence was insufficient to confirm any specific violations occurred.
Type B87303(a)
04 Mar 2020Complaint
04 Mar 2020Complaint
Reviewed multiple incidents of falls and injuries of a resident, leading to a substantiated allegation and citation against the facility.
26 Feb 2020Complaint
26 Feb 2020Complaint
Investigated an allegation of staff mismanaging residents' funds, but found no evidence to support the claim and confirmed that residents had secure access to manage their own valuables.
21 Feb 2020Complaint
21 Feb 2020Complaint
Investigated allegations of mishandled medications, overcharging, hygiene neglect, and failure to address changes in care; determined insufficient evidence to substantiate any claims.
Type B87303(a)
05 Feb 2020Inspection
05 Feb 2020Inspection
Identified deficiencies related to the care of bedridden residents during a surprise visit by licensing analysts.
16 Jan 2020Complaint
16 Jan 2020Complaint
Interviews and observations found no evidence to support allegations of residents being left in soiled clothing, not receiving assistance with hygiene needs, rooms not being kept clean, or residents' closets being used for storage.
Type B87468.1(a)(1)
09 Jan 2020Complaint
09 Jan 2020Complaint
Interviews with residents and staff, as well as a review of medication logs, did not provide enough evidence to support allegations of neglect or improper medication administration.
26 Dec 2019Complaint
26 Dec 2019Complaint
Found no evidence of staff threatening residents based on interviews and observations. Also found no evidence of staff poisoning residents' food based on resident statements and file review.
20 Dec 2019Complaint
20 Dec 2019Complaint
Investigated the allegation of a hidden camera in a resident's room; no evidence of cameras found in rooms or common areas, making the claim unsubstantiated.
09 Dec 2019Complaint
09 Dec 2019Complaint
Investigated allegations of staff harassment and resident threats related to political opinions; however, insufficient evidence found to support claims.
27 Nov 2019Complaint
27 Nov 2019Complaint
Investigated a complaint about potential mishandling of a resident's medications, found insufficient evidence to determine if the alleged violation occurred.
15 Nov 2019Complaint
15 Nov 2019Complaint
Confirmed multiple incidents of resident falls, with lack of prevention plan in place.
08 Nov 2019Complaint
08 Nov 2019Complaint
Unsubstantiated claim regarding resident comfort in different rooms after inspection and interviews with residents and staff.
Type B87303(a)
25 Oct 2019Inspection
25 Oct 2019Inspection
Identified deficiencies in care and administration at the facility were addressed through corrective training sessions and documentation requirements.
11 Oct 2019Inspection
11 Oct 2019Inspection
Identified deficiencies in criminal record and fire clearances during inspection.
Type A87465(c)(2)
Type A87465(c)(2)
04 Oct 2019Complaint
04 Oct 2019Complaint
Found no evidence of mishandling of residents' food or medication based on interviews with residents and staff, observations of kitchen and medication room, and review of documentation.
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Mirador Living is not affiliated with the owner or operator(s) of Leisure Vale Assisted Living. The information above has not been verified or approved by the owner or operator. For exact information, please contact Leisure Vale Assisted Living directly. There is no cost for this service. We are compensated by the community you select.
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