I'm very pleased with this community. The building is beautiful, spotless and hotel-like with lovely Hollywood/city views and modern amenities, and the staff - Jana, Vanessa, Angel, Keith and the care team - are caring, competent and genuinely attentive. My loved one is happy, well-fed and engaged with many activities and on-site services; I recommend this warm, well-organized place.
Loved one of resident
Jul 2026
Pricing
Prices shown are estimates and subject to change. Contact your senior living advisor for current pricing.
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Amenities
Healthcare services
Activities of daily living assistance
Assistance with bathing
Assistance with dressing
Assistance with transfers
Coordination with health care providers
Hospice waiver
Medication management
Mental wellness program
Healthcare staffing
12-16 hour nursing
24-hour call system
24-hour supervision
Meals and dining
Diabetes diet
Meal preparation and service
Restaurant-style dining
Special dietary restrictions
Room
Air-conditioning
Cable
Fully furnished
Housekeeping and linen services
Kitchenettes
Private bathrooms
Telephone
Wifi
Memory care community services
Dementia waiver
Mild cognitive impairment
Specialized memory care programming
Transportation
Community operated transportation
Transportation arrangement
Transportation arrangement (medical)
Transportation arrangement (non-medical)
Transportation to doctors appointments
Common areas
Beauty salon
Computer center
Dining room
Fitness room
Gaming room
Garden
Outdoor space
Small library
Wellness center
Community services
Concierge services
Fitness programs
Move-in coordination
Activities
Community-sponsored activities
Planned day trips
Resident-run activities
Scheduled daily activities
Reviews
4.77·(190)
Overall rating
5
4
3
2
1
Care
4.5
Staff
4.7
Meals
4.2
Amenities
4.5
Value
3.7
Pros
Well‑maintained, hotel‑like interior and grounds
Private apartment‑style units with multiple floor plans and views
Compassionate, attentive caregiving staff
Responsive resident‑services and operations leadership
High standards of cleanliness and sanitation
Chef‑driven dining and table service
Active social program with outings and live entertainment
On‑site amenities (gym, salon, theater, laundry)
Provided transportation and proximity to Hollywood attractions
Dedicated memory‑care programming and staff
Supportive move‑in and transition assistance
Perceived good value for independent or light‑care residents
Cons
Inconsistent staffing levels causing delays in resident assistance
Staff turnover and variability in training and conduct
Administrative and paperwork delays during move‑in and follow‑up
Intermittent building maintenance and HVAC/electrical reliability
Variable dining consistency and limited menu creativity at times
Activity availability that can fall short of expectations
Unit accessibility and fall‑prevention features vary between apartments
Communication gaps in reachability and family updates
Pricing complexity and rising care fees
Limited capacity for higher‑acuity personal care and advanced memory needs
Summary of reviews
Hollywood Hills Senior Living is consistently described as a well‑appointed, hotel‑style community that emphasizes aesthetics and cleanliness. Reviewers frequently praise the renovated Art‑Deco–influenced interiors, private, apartment‑style units, and common areas such as a theater, salon, gym and dining room. The facility’s location near Hollywood Boulevard and local attractions, together with on‑site transportation, is commonly cited as a practical benefit for families and residents who value proximity to amenities and city views.
Care quality and staff performance emerge as central strengths. Many families comment on compassionate, attentive caregivers and hands‑on operations staff who assist with transitions and daily needs; several named staff members were singled out for positive attention. The resident‑services leadership is generally portrayed as engaged and responsive, and routine clinical and wellness supports (including memory‑care programming, on‑site nursing oversight in some areas, and visiting clinicians) are in place. That said, reviewers advise prospective families to confirm clinical scope: the community appears well suited to independent and light‑assisted residents, while those needing frequent, high‑acuity personal care or advanced memory services should verify specific capacities and staffing levels.
Dining and activities are frequent points of praise: chef‑driven meals, table service, themed events, live music, outings, exercise classes and movie nights are regular program elements. At the same time, there are mixed impressions about meal consistency and creativity—some find the food outstanding, others describe meals as standard or occasionally hospital‑style—and activity schedules are sometimes reported as not matching earlier promises. Prospective residents who prioritize a very active, daily engagement calendar should confirm current programming frequency and participation levels.
Facility operations show a pattern of strong routine housekeeping and aesthetic upkeep, but also recurring operational issues. Several reviewers described intermittent HVAC or electrical problems, and there are notes about delayed maintenance fixes. Accessibility features and in‑unit safety hardware appear variable across floor plans; families should review specific unit layouts, doorway widths, grab‑rail placement and other fall‑prevention elements before committing. Administrative areas cited for improvement include move‑in paperwork processing, post‑move repairs, billing clarity, and occasional difficulty reaching staff by phone.
A consistent operational concern is staffing: short‑staffing, staff exhaustion, and turnover were mentioned as contributors to slower response times, variability in caregiver conduct, and the need for some families to supplement with private aides. Pricing and fee structure are described as higher than average for the market; some reviewers consider the cost justified by the quality and location, while others flagged rising care charges and corporate billing practices as items to clarify.
In summary, Hollywood Hills offers a high‑quality living environment with strong aesthetics, multiple amenities, and many examples of engaged, compassionate staff. It is particularly well suited to people seeking an upscale, independent or light‑assisted setting with an active social program and convenient location. Families should perform focused due diligence on unit accessibility, the facility’s capacity for higher‑acuity and advanced memory care, current staffing ratios and turnover, and specific administrative/billing policies to ensure the community matches the prospective resident’s clinical and logistical needs.
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Location
Hollywood Hills Senior Living is located at 1745 N Gramercy Pl, Los Angeles, CA, 90028.
About Hollywood Hills Senior Living
Hollywood Hills Senior Living sits right in the Hollywood Hills, so you're close to arts and culture, and the place itself looks nice with a Hollywood Art Deco style that feels both relaxed and lively, and they've got big, bright, well-kept common rooms and private apartments, including studios, single rooms, and even two-bedroom or semi-private setups, some with kitchenettes or views you can enjoy. There's assisted living, memory care for Alzheimer's and dementia, independent living for folks who want less hassle, and respite care if you need a shorter stay, plus skilled nursing, hospice, and homecare options for people with changing health needs, and services can include everything from bathing, dressing, and grooming help, to wound care, medication reminders, and physical or occupational therapy, and you've always got nurses and aides nearby around the clock. They've got indoor and outdoor areas for visiting, walking, gardening, or just sitting quietly, and they welcome some small pets with certain restrictions, so you can bring a furry friend as long as it fits the policy, and there are safety features like a gated entrance, handicap access, sprinkler systems, and secure memory care areas. Every apartment comes with WiFi or cable TV, options for kitchenettes, and the whole place looks like a clean hotel, with big bathrooms and nice furniture, so it's comfortable and easy to get around, and they keep it neat, decorated for the seasons, and smelling good thanks to a caring staff and attention to detail. They serve chef-prepared meals daily, offer community and private dining, and manage special dietary needs like low-fat or low-sodium, plus room service if you want to eat in your apartment, or join the happy hours, coffee bar mornings, or outdoor barbeques, so you don't have to worry about shopping or cooking. Housekeeping and laundry come with the package, and there's an onsite salon for haircuts or barber services, as well as a pharmacy, so you don't need to go far for the basics, while transportation is ready for offsite trips, errands, or doctor visits, and someone will even go with you if you want company. The activity calendar keeps things busy: arts and crafts, music, gardening, lectures, fitness classes from Tai Chi to regular exercise, movie nights, story times, games, and educational programs, and there are spiritual and religious services, plus a computer room and areas to sit and chat, or watch TV together. The staff is friendly, attentive, and well-trained, including nurses, aides, therapists, and dining staff, all managed by a hands-on administrator and a Resident Services Director who builds care plans to fit each person, while visitors often mention how welcoming and supportive the whole team is, both for residents and their families, and there's always someone to help since it never closes. They accept credit cards, help with VA aid and insurance, and speak Spanish for residents who need it, keeping the community open and available to more people. Hollywood Hills Senior Living puts a lot of attention on supporting each resident's unique needs and daily choices, in a place that feels both inviting and well taken care of, with lots to do and the help you might need as you get older.
Pacifica Senior Living, a division of Pacifica Companies (family-owned since 1978), was founded in 2008 and is headquartered in San Diego, California. Operating over 90 communities across 13-14 states with concentrations in California, Florida, and Arizona, Pacifica has grown to become the 13th largest overall senior care provider in the United States. The company ranks as the 5th largest memory care provider, 10th largest assisted living provider, and 21st largest independent living provider nationally, serving thousands of residents from coast to coast through their comprehensive care offerings.
Pacifica's mission centers on creating a lifestyle of independence, security, and peace of mind for each individual and their family. The company provides personalized, compassionate care services through their signature Heartland™ Assisted Living and Legacies™ Memory Care programs, which focus on the individual while offering customized care plans that respect each resident's needs, preferences, and privacy. Their philosophy emphasizes striking a balance between assistance and independence, providing dignified and compassionate retirement experiences in environments that feel like home. Each community is managed individually, allowing for tailored support of unique resident profiles and communal character, with everything from scheduling to dining menus designed around residents' preferences.
The company's specialized memory care programs demonstrate their expertise in dementia care. Their Legacies™ Memory Care program helps patients with Alzheimer's disease and other forms of memory loss feel safe and secure while providing memory-boosting activities. The innovative Amara Memory Support program creates welcoming and empowering environments that celebrate the essence of people rather than focusing on their diagnosis. Programming encompasses nine Focus Elements of Life: Recreation, Service, Spirituality, Movement, Sensory, Household Connection, Community, Exploration, and Creative Arts, delivered through stimulating activities including gardening, culinary adventures, musical experiences, creative artistic outlets, and mindfulness practices.
Pacifica offers a comprehensive continuum of care including independent living, assisted living, memory care, respite care, skilled nursing, and adult day care services. All communities focus on promoting well-being by meeting care needs while facilitating social interactions, activities, and wellness programs. Despite recent financial challenges leading to the bankruptcy of one management entity affecting approximately 20 California facilities, the majority of Pacifica's nearly 100 communities continue operating, maintaining their commitment to advancing senior living and providing peace of mind to residents and families through warm, family-like communities where each resident receives individualized attention while maintaining dignity and independence.
People often ask...
Hollywood Hills Senior Living offers competitive pricing, with rates starting at a cost of $6,770 per month.
Hollywood Hills Senior Living offers independent living, assisted living, and memory care.
There are 72 photos of Hollywood Hills Senior Living on Mirador.
Yes, Hollywood Hills Senior Living allows residents to age in place and adjust their level of care as needed.
The full address for this community is 1745 N Gramercy Pl, Los Angeles, CA 90028.
No, Hollywood Hills Senior Living does not offer respite care.
Respite care in assisted living communities provides temporary, short-term relief for primary caregivers by offering professional care for their loved ones. It allows individuals to stay in an assisted living community for a limited time, giving caregivers a break while ensuring residents receive necessary support and assistance with daily activities.
Safety & Compliance
In California, the Department of Social Services' Community Care Licensing Division licenses residential care facilities for the elderly, conducting inspections and investigating complaints.
Investigated allegation that staff did not permit a resident to have visitors; records and interviews showed the resident could decide about visitation, but a family member was denied access per the POA.
Type B87468.1(a)(11)
28 Mar 2026Complaint
28 Mar 2026Complaint
Investigated allegations that administrator presence hours were insufficient and that communications with residents' representatives and incident reporting were not handled properly; interviews and records reviewed.
29 Jan 2026Complaint
29 Jan 2026Complaint
Found that morning medications were not administered on 1/25/26 due to staffing shortages and delay in coverage, causing at least one resident not to receive their prescribed dose.
Type A87465(c)(2)
13 Dec 2025Complaint
13 Dec 2025Complaint
Investigated medication mismanagement alleged to have contributed to residents' deaths; found not enough information to verify the allegation.
18 Sept 2025Inspection
18 Sept 2025Inspection
Identified two licensing deficiencies at the site: centrally stored medicines were accessible because the medicine room door was unlocked, and two kitchen staff were not wearing hair nets.
Type A87465(h)(2)
Type B87555(b)(15)
12 Sept 2025Inspection
12 Sept 2025Inspection
Observed seven resident files reviewed and found current, with fifteen residents on hospice and two bedridden. Time constraints prevented completing the full annual review.
11 Jul 2025Complaint
11 Jul 2025Complaint
Investigated the allegation that staff did not follow proper medication training; interviews and observations indicated proper medication handling and disposal.
03 Jun 2025Complaint
03 Jun 2025Complaint
Investigated the allegation that staff yelled at residents; interviews indicated no yelling or neglect by staff.
16 May 2025Complaint
16 May 2025Complaint
Identified unsanitary food handling by kitchen staff, including two staff not wearing gloves and missing dishwasher temperature logs.
Type B87555(b)(29)
Type B87555(b)(15)
16 May 2025Inspection
16 May 2025Inspection
Identified that an administrator associated with the operation did not have a California fingerprint clearance on file.
Type A80019(e)(2)
06 May 2025Complaint
06 May 2025Complaint
Investigated a gastrointestinal outbreak and a claim that a food warmer was in disrepair at the site. Observations included outbreak management measures and a food warmer test showing a temperature of 164°F.
04 Apr 2025Inspection
04 Apr 2025Inspection
Verified bankruptcy information and changes in management. Noted lawsuits involving related entities and emphasized ongoing communication with the licensing agency.
03 Apr 2025Complaint
03 Apr 2025Complaint
Investigated a complaint alleging staff did not provide care to a resident. Interviews and records indicated staff provided adequate care and supervision, with 911 calls used for medical assessment when needed.
11 Mar 2025Complaint
11 Mar 2025Complaint
Investigated allegation that staff did not prevent a resident from eloping while in care.
10 Mar 2025Complaint
10 Mar 2025Complaint
Investigated an allegation that a staff member held a pillow over a resident's face and another resident was found covered in urine and feces; interviews and records did not corroborate either claim.
28 Feb 2025Complaint
28 Feb 2025Complaint
Investigated a complaint about staff response to residents' alerts and care supervision. Interviews with seven residents and observation indicated staff responses to service calls were generally timely and care was provided satisfactorily.
21 Feb 2025Complaint
21 Feb 2025Complaint
Investigated the allegation that a caregiver physically abused a resident; there was insufficient evidence to corroborate the abuse.
20 Feb 2025Complaint
20 Feb 2025Complaint
Investigated an allegation that a staff member spoke inappropriately to a resident; interviews indicated the staff member spoke rudely and condescendingly during assistance.
Type A87468.1(a)(1)
18 Feb 2025Complaint
18 Feb 2025Complaint
Investigated the allegation that a resident wandered away unsupervised due to supervision gaps; records and interviews documented elopement events.
Type B87464(f)(c)
14 Feb 2025Complaint
14 Feb 2025Complaint
Investigated the allegation that night shift staff did not meet incontinence needs of memory care residents. Interviews with seven residents and seven staff, along with on-site observations, indicated satisfactory incontinence assistance and no concerns regarding the allegation.
13 Feb 2025Complaint
13 Feb 2025Complaint
Identified that staff failed to report a suspected fall and delayed medical assessment for a resident, creating a health and safety risk.
Type A87466
Type A87465(g)
06 Feb 2025Complaint
06 Feb 2025Complaint
Investigated a complaint that an unqualified staff member provided care; found that a staff member in the memory care unit acted as an activities programmer and that supervisor verification of in-service trainings was not documented.
Type B87411(c)(6)
Type B87412(c)(2)
Type B87411(c)(3)
12 Dec 2024Complaint
12 Dec 2024Complaint
Investigated complaints and found that night shift staffing was inadequate, with inconsistent rounds that could affect resident safety.
Type B87705(c)(4)
06 Dec 2024Complaint
06 Dec 2024Complaint
Investigated allegations regarding incontinence care, laundry service, and medication administration; findings indicated no evidence to support these concerns.
05 Nov 2024Complaint
05 Nov 2024Complaint
Found no evidence that staff failed to respond to a resident's alerts or provide inadequate care. Interviews with residents, staff, and family indicated timely responses and adequate caregiver assistance.
29 Oct 2024Complaint
29 Oct 2024Complaint
Investigated two allegations about a resident: unexplained bruising and the missing wedding ring; reviewed medical and care records and interviewed staff and hospice personnel.
01 Oct 2024Complaint
01 Oct 2024Complaint
Investigated two allegations regarding supervision and meal service; findings based on records and interviews showed adequate staffing and satisfactory meals.
24 Sept 2024Complaint
24 Sept 2024Complaint
Investigated a medication management and staffing complaint; records showed medications were administered as prescribed and staffing coverage was adequate.
20 Sept 2024Inspection
20 Sept 2024Inspection
Identified a documentation retention policy that keeps certain records for only 90 days, contrary to California Title 22. A deficiency was noted.
Type B87506(e)
20 Sept 2024Complaint
20 Sept 2024Complaint
Investigated the allegation that staff did not assist a resident with mobility needs in a timely manner; staff addressed the issue the same day.
06 Sept 2024Inspection
06 Sept 2024Inspection
Identified a lapse in reporting the theft of a resident's personal belongings to local law enforcement within 36 hours as required.
Type B87218(i)
06 Sept 2024Complaint
06 Sept 2024Complaint
Investigated the allegation that staff did not safeguard a resident's personal belongings. Evidence and interviews did not establish a preponderance of evidence to prove the allegation.
Type B87218
22 Aug 2024Complaint
22 Aug 2024Complaint
Investigated a report alleging disrepair and missing first aid training. Found a damp area near the parking area from a ceiling leak but no active disrepair, and confirmed that staff first aid training had not been completed.
Type B87411(c)(1)
16 Aug 2024Complaint
16 Aug 2024Complaint
Investigated an allegation that staff provided false information to residents; interviews with residents and staff did not corroborate the claim.
02 Jul 2024Complaint
02 Jul 2024Complaint
Concluded staff complied with incident reporting requirements after a resident injury.
07 Jun 2024Inspection
07 Jun 2024Inspection
Observed compliance with safety, sanitation, and resident care standards during the required annual review. No immediate health and safety hazards were observed.
06 Jun 2024Inspection
06 Jun 2024Inspection
Observed dementia care features with a functioning delayed egress system, posted infection control and safety materials, and disaster drills last conducted on 5/15/2024. Seven resident files were current, with six residents receiving hospice care and two bedridden.
16 Apr 2024Complaint
16 Apr 2024Complaint
Investigated an allegation that staff did not allow a resident to self-manage medications and did not respond promptly to a call button, and that incontinence needs were not addressed; findings indicated these issues were unsubstantiated based on interviews and record reviews.
26 Feb 2024Complaint
26 Feb 2024Complaint
Investigated the allegation that staff did not dispense prescribed medication and did not respond to resident call buttons promptly. Found a missed medication dose and delays in delivery, and that no incident report was submitted to licensing.
Type B80061(e)
Type B87465(a)(4)
19 Jan 2024Complaint
19 Jan 2024Complaint
Investigated the allegation that central heating was not working; found heating issues on two floors but temperatures remained generally comfortable.
03 Jan 2024Complaint
03 Jan 2024Complaint
Identified that a resident developed stage 4/unstageable pressure injuries while in care, and staff did not seek medical attention promptly.
Type A87615(a)(1)
Type A87468.1(a)(16)
05 Oct 2023Complaint
05 Oct 2023Complaint
Investigated a resident elopement from the memory care unit; elevator was not secured, creating a safety risk.
Type B87705(k)(6)
Type B87468
05 Oct 2023Inspection
05 Oct 2023Inspection
Found that a resident eloped from the memory care unit and the required incident report to licensing was not submitted.
Type B87211(a)(1)
23 Aug 2023Complaint
23 Aug 2023Complaint
Investigated three allegations about emergency lighting, meal-time assistance, and resident injuries; interviews and records review showed insufficient evidence to confirm them.
23 Aug 2023Complaint
23 Aug 2023Complaint
Investigated a complaint alleging residents' needs weren't met due to staffing and that a resident's wound became infected; evidence from interviews and records did not prove the allegations.
16 Aug 2023Complaint
16 Aug 2023Complaint
Investigated an allegation that staff overmedicated a resident. Records showed the resident had not received the medication for over a month, and medication was used only as needed.
07 May 2023Complaint
07 May 2023Complaint
Investigated allegations that belongings were missing, a resident was left soiled, a fall occurred, and staffing was insufficient; interviews and records did not show evidence to support these claims.
05 May 2023Complaint
05 May 2023Complaint
Identified that non-slip mats were not provided in residents' showers, with only two of thirteen bathrooms containing mats.
Type B87303(a)(5)
26 Apr 2023Complaint
26 Apr 2023Complaint
Investigated the allegation that residents were mistreated while in care; interviews with staff and residents and record review did not confirm mistreatment.
01 Feb 2023Complaint
01 Feb 2023Complaint
Investigated allegation that the heater did not work in residents' rooms; found ongoing heat issues on the third floor affecting four of eight bedrooms since December 2022.
Type B87303(a)(b)
30 Sept 2022Complaint
30 Sept 2022Complaint
Investigated two complaints about meal service and air conditioning. The evidence did not support either allegation.
16 Jun 2022Inspection
16 Jun 2022Inspection
Observed Covid-19 infection control measures in use, with several floors housing residents testing positive for Covid-19. No deficiencies were cited.
23 May 2022Complaint
23 May 2022Complaint
Investigated an allegation that $2,200 was charged for extended level of care during hospitalization and that refunds for this charge and March rent were not provided. A prorated two-day refund was issued.
Type B1569.652(a)
10 May 2022Inspection
10 May 2022Inspection
Investigated an allegation that a memory care resident touched another resident inappropriately; no evidence of inappropriate touching or health and safety issues was found.
10 May 2022Inspection
10 May 2022Inspection
Investigated a missing coin collection that was not declared on the Resident Property and Valuables inventory. Police interviewed the resident, and staff conducted an investigation; no health or safety issues were observed.
29 Dec 2021Inspection
29 Dec 2021Inspection
Investigated an allegation of rape and assault reported by a resident's daughter. Initial checks found no bruising or injuries.
29 Nov 2021Complaint
29 Nov 2021Complaint
Concluded that the resident did not wander from the location. The allegation of lack of supervision resulting in wandering away from the location was unfounded.
15 Nov 2021Inspection
15 Nov 2021Inspection
Investigated a self-reported incident from 11/10/21 in which a resident stated that a young man she met came to her room and had sex with her; no immediate health or safety concerns were identified, and further investigation was deemed necessary.
15 Nov 2021Inspection
15 Nov 2021Inspection
Investigated an incident in which a resident was found near a gelato ice cream shop and returned without injuries, with further investigation required.
25 Aug 2021Complaint
25 Aug 2021Complaint
Investigated a complaint about COVID-19 practices and observed staff not consistently wearing masks during the visit.
Type B87468.1(a)(2)
24 Aug 2021Complaint
24 Aug 2021Complaint
Investigated a claim that a $2,000 community fee was charged for a resident who was not admitted; a refund was processed.
05 Aug 2021Complaint
05 Aug 2021Complaint
Investigated the allegation that staff were unqualified to care for residents and that a resident was left on the floor for an extended period; found no sufficient information to support these concerns.
24 Jun 2021Inspection
24 Jun 2021Inspection
Observed infection control measures, vaccination status, and a designated isolation area, with 34 residents in care (17 in memory care).
01 May 2020Inspection
01 May 2020Inspection
Identified physical plant issues and safety hazards during the inspection.
08 Apr 2020Inspection
08 Apr 2020Inspection
Confirmed understanding of facility operations, staff qualifications, program policies, and physical plant during initial application review.
Disclaimer
Mirador Living is not affiliated with the owner or operator(s) of Hollywood Hills Senior Living. The information above has not been verified or approved by the owner or operator. For exact information, please contact Hollywood Hills Senior Living directly. There is no cost for this service. We are compensated by the community you select.
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