I'm very pleased with the caring, knowledgeable staff - they're kind, attentive, and genuinely supportive. The community is clean, welcoming, and well-run; the activity director keeps residents engaged with music, crafts and small-group programs, and the chef even tailors meals. My family felt informed and supported during the move, and I'd recommend this facility for compassionate, attentive memory care.
Loved one of resident
Jul 2026
Pricing
Prices shown are estimates and subject to change. Contact your senior living advisor for current pricing.
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Amenities
Healthcare services
Activities of daily living assistance
Assistance with bathing
Assistance with dressing
Assistance with transfers
Coordination with health care providers
Hospice waiver
Medication management
Mental wellness program
Respite program
Healthcare staffing
12-16 hour nursing
24-hour call system
24-hour supervision
Meals and dining
Diabetes diet
Meal preparation and service
Restaurant-style dining
Special dietary restrictions
Room
Air-conditioning
Cable
Fully furnished
Housekeeping and linen services
Kitchenettes
Private bathrooms
Telephone
Wifi
Memory care community services
Dementia waiver
Mild cognitive impairment
Specialized memory care programming
Transportation
Community operated transportation
Transportation arrangement
Transportation arrangement (medical)
Transportation arrangement (non-medical)
Transportation to doctors appointments
Common areas
Beauty salon
Computer center
Dining room
Fitness room
Gaming room
Garden
Outdoor space
Small library
Wellness center
Community services
Concierge services
Fitness programs
Move-in coordination
Activities
Community-sponsored activities
Planned day trips
Resident-run activities
Scheduled daily activities
Reviews
3.82·(78)
Overall rating
5
4
3
2
1
Care
3.3
Staff
3.6
Meals
4.4
Amenities
4.0
Value
2.0
Pros
Compassionate caregiving staff
Engaging, dementia-tailored activities
Strong, proactive activity direction
Regular music and arts programming
Personalized meal options and chef-driven menus
Welcoming common spaces and comfortable resident rooms
Active social community with frequent entertainment
Knowledgeable nursing and med-tech personnel
Supportive move-in and transition assistance
Smaller memory-care household options and courtyards
Cons
Inconsistent staffing levels and frequent turnover
Inadequate resident supervision and fall-prevention practices
Gaps in alarm use and safety-check adherence
Delays and gaps in medication and clinical communication
Variable cleanliness and sanitation in resident and common areas
Inconsistent activity delivery versus published calendar
Variable management stability and leadership communication
Insufficient one-on-one dementia-specific care capacity
Infection-control and illness-prevention concerns
Limited transparency with families about incidents and care changes
Summary of reviews
Grossmont Gardens Memory Care elicits strongly polarized impressions. Many families praise the caregiving team as compassionate and personable, highlighting an active, skilled activities program with a particularly strong activity director, frequent musical and arts offerings, and a sense of social engagement in communal spaces. Multiple reviews note well-prepared meals and individualized menu options, comfortable resident rooms and small outdoor courtyards, and occasions of attentive nursing or med-tech involvement. Several accounts also describe effective move-in support and moments of good family communication, contributing to a welcoming, home-like environment for some residents.
At the same time, a consistent cluster of operational concerns appears across reviews. Staffing instability and high turnover are commonly cited and are linked to inconsistent hands-on care: missed or irregular personal-care tasks, variable bathing schedules, and laundry or clothing-management errors. Families reported gaps in supervision and safety practices — including inconsistent use of alarms and safety checks — which they associate with falls and other adverse events. Reviewers also described delays or deficiencies in medication handling and clinical communication, and raised questions about infection-control practices and sanitation in some areas.
Management and leadership stability are recurring themes. Several reviewers cite frequent changes in leadership or ownership, rent increases, and unmet improvement promises; others report positive experiences with specific directors and clinicians. This creates variability in family experience: some find management communicative and proactive, while others describe limited transparency about incidents and difficulty obtaining timely answers. The activities program is widely regarded as a strength, but families note that the calendar is not always followed and that planned group activities may not meet the needs of residents requiring more individualized, one-on-one engagement.
For prospective families: key areas to evaluate on a visit are current staffing ratios and turnover trends, documented safety protocols (alarm systems, check schedules, fall-prevention measures), medication/pharmacy procedures and notification practices, infection-control policies, and concrete examples of laundry and housekeeping workflows. Observe an activities period to assess how the published calendar is implemented and ask how individualized care plans are operationalized for residents with higher supervision needs. Many reported positive relationships with direct-care staff and robust group programming, but careful verification of supervision, cleanliness, and management responsiveness is advisable given the variability in experiences described.
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Location
Grossmont Gardens Memory Care is located at 4960 Mills St, La Mesa, CA, 91942.
About Grossmont Gardens Memory Care
Grossmont Gardens Memory Care sits in La Mesa with a purpose-built memory care building set apart for those with Alzheimer's and other types of dementia, where the doors stay secured with safety bracelets and computer systems so folks prone to wandering can stay safe, but still enjoy the outdoor walking paths, flowered courtyards, and California sun. The place feels cozy and relaxed-common rooms, a private dining area, comfortable nooks for quiet talks, and spaces set up for games or TV just like home. Staff stay on site all the time, helping residents with daily needs like getting dressed and remembering to take medicine, and each person gets a Personalized Service Plan after a home visit and assessment with the care team, which includes an ALW Coordinator named Ana Navarro and assessment coordinator Christina, who's known for being kind and helpful.
Meals come three times each day, cooked-to-order with snacks available too, and there's always a respect for dietary needs, whether that means vegetarian, low or no sodium, low sugar, or something else, and guest meals are welcome as well. Staff also help with more involved care-like diabetes monitoring, incontinence support, and even standby or assisted transfers for those who need lifts or help from two people. There are nurses on staff and a doctor on call, and staff coordinate closely with outside healthcare providers. Residents get their linens washed, rooms cleaned, and basic household chores taken care of, keeping the place tidy and comfortable.
Daily activities focus on creating a full, busy life-music therapy, art projects, exercise classes, social events, pet visits, gardening club, intergenerational visits with young people, trivia games, Wii bowling, karaoke, and movie nights fill the schedule, usually overseen by a full-time activity director. Residents can take scheduled trips and outings, and sometimes family and friends join in for special events to keep everyone connected. Folks who need short-term care can use the respite program, giving regular caregivers a break. Residents who act out or face behavioral challenges get care in a supportive, nonjudgmental environment, where specialized memory care is always the focus.
The building's secure and equipped for folks at risk of elopement, with extra safety tech like bracelet alarms and a computerized alert system if someone heads toward a dangerous area, and every detail from private conversation spots to wheelchair-accessible showers was designed for dignity and comfort. Team members deliver gentle reminders for everything from grooming to restroom visits, always trying to support independence. The community aims to build strong family relationships, foster a home-like feel, and offer space for everyone-no matter their stage of memory loss-to enjoy meaningful activities and feel respected. Grossmont Gardens Memory Care shares a campus with its sister assisted living, independent living, and skilled nursing communities, which means people can change their care level as their needs shift. Tours are welcome for interested families, and a brochure, menu samples, and photos help folks see daily life here.
Sinceri Senior Living is a premier senior living management company founded in 1986 by Jerry Erwin and headquartered in Vancouver, Washington. Originally operating under the name JEA Senior Living, the company has grown substantially over its nearly four decades of operation to become a major player in the senior care industry. Today, Sinceri operates 83 communities across 21 states, serving approximately 5,330 seniors nationwide with a comprehensive range of living options designed to meet diverse care needs and lifestyle preferences.
The company offers three distinct levels of senior care: independent living, assisted living, and specialized memory care through their signature "Meaningful Moments" program. Their assisted living services include 24-hour licensed supervision, medication management, nutritious dining programs, and their exclusive "Elevate" Life Enrichment Program, which addresses four key wellness dimensions - physical, emotional, social, and intellectual aspects. The Meaningful Moments memory care program takes a unique person-centered approach, focusing on each resident's individual history, passions, and interests to create meaningful connections and engagement opportunities for those affected by Alzheimer's and related dementia conditions.
Sinceri's philosophy centers on treating residents like family and fostering genuine bonds between those who live and serve in their communities. Their mission emphasizes honoring the aging process while providing exceptional, person-centered care that empowers residents to maintain their independence and live their best lives regardless of care needs. The company believes that everyone deserves dignity, respect, and opportunities for joy and meaningful experiences, which drives their holistic approach to senior care that goes beyond basic safety and comfort to create truly enriching living environments.
The company has earned significant industry recognition, including certification as a Great Place to Work for seven consecutive years and multiple Forbes honors, including ranking as #78 among America's Best Midsize Employers in 2021 and recognition as one of America's Best Employers by State for Washington. In recent years, Sinceri has experienced substantial growth through strategic partnerships with major healthcare REITs including National Health Investors and Ventas, adding multiple properties in 2024 while maintaining strong operational performance with seven consecutive quarters of NOI growth and achieving pre-pandemic occupancy levels across their stabilized portfolio.
People often ask...
Grossmont Gardens Memory Care offers competitive pricing, with rates starting at a cost of $3,540 per month.
Grossmont Gardens Memory Care offers assisted living and memory care.
There are 26 photos of Grossmont Gardens Memory Care on Mirador.
The full address for this community is 4960 Mills St, La Mesa, CA 91942.
No, Grossmont Gardens Memory Care does not offer respite care.
Respite care in assisted living communities provides temporary, short-term relief for primary caregivers by offering professional care for their loved ones. It allows individuals to stay in an assisted living community for a limited time, giving caregivers a break while ensuring residents receive necessary support and assistance with daily activities.
Safety & Compliance
In California, the Department of Social Services' Community Care Licensing Division licenses residential care facilities for the elderly, conducting inspections and investigating complaints.
Investigated and found that admission agreements were not signed and dated as required for one resident.
Type BTitle 22, CCR 87507(c)Admission agreements shall be signed and dated
17 Jun 2026Complaint
17 Jun 2026Complaint
Concluded that the allegation was unsubstantiated. Staff witnessed the incident, intervened promptly, and no injuries were noted.
09 Jun 2026Inspection
09 Jun 2026Inspection
Found no deficiencies during the annual inspection.
26 Mar 2026Complaint
26 Mar 2026Complaint
Investigated that staff did not notify the resident's authorized representative within seven days after hospitalization and transfer, delaying care coordination.
Type B87211(a)(1)(d)
Type B87211(a)(1)
26 Mar 2026Complaint
26 Mar 2026Complaint
Investigated allegations that staff did not allow a resident to return and did not communicate with authorized representatives. Findings showed no preponderance of evidence to prove the alleged violations.
26 Mar 2026Complaint
26 Mar 2026Complaint
Investigated allegation that staff neglected a resident resulting in hospitalization.
03 Mar 2026Complaint
03 Mar 2026Complaint
Identified neglect involving medication administration that contributed to a resident's hospitalization due to duplicate clonidine patches.
Type B87465(a)(4)
Type B87465(a)
03 Mar 2026Complaint
03 Mar 2026Complaint
Investigated an allegation that the call signal system was not functioning properly; observed outages and alerts failing to trigger.
Type B87303(i)(1)
03 Mar 2026Complaint
03 Mar 2026Complaint
Investigated a complaint that staff were instructed not to document incidents; found documentation occurred as required and there was no evidence of withholding information.
03 Mar 2026Complaint
03 Mar 2026Complaint
Investigated complaint showed staff consistently addressed residents' incontinence needs and followed a toileting schedule. Residents were clean, well groomed, and engaged in activities.
05 Feb 2026Complaint
05 Feb 2026Complaint
Investigated a complaint alleging neglect resulting in a resident's serious bodily injury and staff did not meet residents' dietary needs; evidence did not support these allegations.
29 Jan 2026Complaint
29 Jan 2026Complaint
Identified neglect by staff resulting in a resident sustaining a serious bodily injury and a pressure injury.
Type A87465(a)(1)
Type A87464(f)(4)(f)
21 Jan 2026Complaint
21 Jan 2026Complaint
Investigated a complaint alleging infection control concerns related to a scabies outbreak and poor communication with families; found insufficient evidence to support the allegation.
17 Nov 2025Complaint
17 Nov 2025Complaint
Identified two incidents in which a resident touched other residents inappropriately; both incidents were reported to staff immediately and the investigation included interviews and records review.
Type B87468.1(a)(3)
17 Nov 2025Complaint
17 Nov 2025Complaint
Identified that staff did not ensure a resident received enough fluids, resulting in dehydration.
Type B87465(a)(1)
17 Nov 2025Complaint
17 Nov 2025Complaint
Investigated a complaint alleging several care and record-keeping concerns; interviews and file reviews showed practices aligned with requirements and no breaches were found.
07 Nov 2025Inspection
07 Nov 2025Inspection
Found no deficiencies during the unannounced collateral visit.
29 Oct 2025Inspection
29 Oct 2025Inspection
Found no deficiencies during the visit.
24 Oct 2025Inspection
24 Oct 2025Inspection
Observed no deficiencies during the visit.
23 Oct 2025Inspection
23 Oct 2025Inspection
Investigated an unwitnessed fall involving a resident and a later reported altercation with another resident; no deficiencies were cited.
20 Oct 2025Complaint
20 Oct 2025Complaint
Investigated two allegations: lack of supervision leading to residents bothering others, and staff not assisting residents with eating. Documentation and interviews indicated staff coverage and assistance during meals, with residents generally supervised and responsive.
09 Oct 2025Complaint
09 Oct 2025Complaint
Investigated a complaint alleging staffing issues and that a resident was not dressed and left in soiled clothing. Records and interviews showed adequate staffing coverage and timely assistance, and residents were well-groomed.
08 Oct 2025Complaint
08 Oct 2025Complaint
Investigated a complaint alleging inadequate incontinence care, bathing assistance, clean linens, and staffing; findings showed no evidence to support the concerns.
30 Sept 2025Complaint
30 Sept 2025Complaint
Investigated a complaint alleging a resident's death due to staff neglect, improper transfer, being held against their will, and medication-related concerns. Found insufficient evidence to prove the allegations.
30 Jul 2025Inspection
30 Jul 2025Inspection
Observed a licensing program analyst conduct an unannounced case management visit, briefly interview staff, and review records after receiving a complaint unrelated to care.
16 Jul 2025Complaint
16 Jul 2025Complaint
Investigated allegations that residents sustained bedsores and were left in soaking wet dirty diapers for extended periods.
Type A87468.2(a)(4)
Type A87466
16 Jul 2025Complaint
16 Jul 2025Complaint
Investigated a complaint alleging staffing shortages, unsafe conditions, and odor issues; the department could not prove or disprove the allegations.
16 Jul 2025Complaint
16 Jul 2025Complaint
Found that the complaint allegations could not be proven or disproven because statements or records were insufficient. The location had closed on 6/7/23.
12 Jun 2025Inspection
12 Jun 2025Inspection
Found no deficiencies during the annual review. Observed clean, safe, and well-maintained conditions with functioning safety systems.
14 May 2025Complaint
14 May 2025Complaint
Investigated the allegation that staff did not meet residents' incontinence, food service, and hygiene needs; findings did not support these allegations.
29 Jan 2025Complaint
29 Jan 2025Complaint
Investigated the allegations that staffing was insufficient to meet residents' needs and that cleanliness was not maintained; found insufficient evidence to support either.
22 Nov 2024Complaint
22 Nov 2024Complaint
Investigated the allegation that staff administered injectable medications; found no evidence that injectable medications were given to residents.
14 Nov 2024Inspection
14 Nov 2024Inspection
Identified an AWOL incident involving a resident who was found unharmed; family and law enforcement were notified and the resident is being evaluated for placement. No deficiencies were observed.
24 Sept 2024Inspection
24 Sept 2024Inspection
Investigated an incident reported by management, interviewed staff, and reviewed records. No deficiencies were observed or cited.
13 May 2024Inspection
13 May 2024Inspection
Identified no deficiencies; conditions were clean, safe, and well maintained.
16 Apr 2024Inspection
16 Apr 2024Inspection
Investigated an allegation regarding conduct at the site.
15 Mar 2024Complaint
15 Mar 2024Complaint
Investigated a resident's fall and weight loss. Found that staff did not arrange timely medical care or notify the resident's responsible party, and weight loss went unmonitored.
Type A87465(a)(1)
Type B87211(a)(1)(B)
Type B87466
27 Feb 2024Complaint
27 Feb 2024Complaint
Investigated a complaint that a resident did not receive medical care after a fall. The findings indicate staff failed to arrange timely medical treatment for the wrist injury.
Type A87465(2)
05 Jan 2024Inspection
05 Jan 2024Inspection
Identified that staff did not uphold residents' personal rights, including dignity and privacy, based on incidents involving two residents and a staff member removing a resident's phone to delete a photo.
Type B87468.1
Type B87468.2
26 Oct 2023Complaint
26 Oct 2023Complaint
Investigated an allegation of unsanitary conditions and found overall cleanliness acceptable.
26 Oct 2023Complaint
26 Oct 2023Complaint
Investigated allegations regarding medication administration, staff training, and residents' medical needs. Documentation reviewed included MARs, training records, medical records, and incident reports.
26 Oct 2023Complaint
26 Oct 2023Complaint
Found that staff did not deny residents access to bedrooms and did not force residents to eat. There was an isolated incident where staff spoke inappropriately in front of residents.
26 Oct 2023Complaint
26 Oct 2023Complaint
Investigated two allegations: odor in a resident's room and failure to notify the RP about an incident; interviews and room inspection found no evidence supporting either claim.
20 Oct 2023Complaint
20 Oct 2023Complaint
Investigated allegation that staff interfered with residents' sleep by waking them early to get them ready for breakfast; interviews indicated the night shift woke residents around 3:00–3:30am and placed them in the dining area, where they fell asleep waiting for breakfast.
Type B87468.1(a)(2)
15 Sept 2023Inspection
15 Sept 2023Inspection
Found no deficiencies were observed during a case management visit conducted in response to a self-reported incident. Records were reviewed, and an exit interview was conducted.
07 Sept 2023Inspection
07 Sept 2023Inspection
Observed an unannounced visit focusing on health checks; no deficiencies cited.
10 Aug 2023Inspection
10 Aug 2023Inspection
Investigated an incident where a resident sustained multiple injuries of unknown source. No health and safety violations were observed during the visit.
23 May 2023Complaint
23 May 2023Complaint
Found the isolation allegation unsubstantiated and the medication administration allegation unsubstantiated.
05 May 2023Inspection
05 May 2023Inspection
Observed clean, well-maintained spaces with functioning safety systems and an approved layout during a pre-licensing visit.
20 Dec 2022Complaint
20 Dec 2022Complaint
Investigated the allegations that a resident sustained multiple pressure injuries while in care and was left in soiled sheets; interviews and records did not show evidence to support the allegations.
15 Nov 2022Complaint
15 Nov 2022Complaint
Found that medications were accessible to residents. Other allegations about infection and medication management had insufficient evidence.
Type B87465(h)(2)
20 Oct 2022Inspection
20 Oct 2022Inspection
Investigated an incident involving a resident's right ankle injury and found conflicting information about a prior fall; the matter required further investigation. No deficiencies were issued.
14 Oct 2022Inspection
14 Oct 2022Inspection
Identified a medication administration error where six residents received their medications one to three hours before the scheduled time, posing an immediate health risk.
Type A87465(c)(2)
28 Sept 2022Inspection
28 Sept 2022Inspection
Identified a medication error where six residents received medications earlier than scheduled. An unannounced follow-up visit reviewed medication control logs and related documents.
10 Jun 2022Inspection
10 Jun 2022Inspection
Identified a prior substantiated complaint of neglect/lack of supervision resulting in injury to a resident, and a civil penalty was issued.
Type A87465(g)
Type A1569.49(c)(1)
26 May 2022Complaint
26 May 2022Complaint
Investigated the allegation of understaffing resulting in residents not receiving showers, clothing changes, or oral hygiene; interviews and records found no verifiable evidence that daily care was consistently unmet.
18 Feb 2022Inspection
18 Feb 2022Inspection
Observed infection-control measures, including a central entry screening, posted hand hygiene and distancing signage, and readily available PPE; no deficiencies were cited.
04 Jan 2022Inspection
04 Jan 2022Inspection
Observed COVID-19 screening, testing, and disinfection processes and PPE use; no deficiencies were cited.
24 Aug 2021Inspection
24 Aug 2021Inspection
Identified failures to obtain physician documentation for a wound care case, to request an exception for a prohibited health condition, and to perform a reappraisal after a change in condition.
Type A87458
Type A87611(a)
Type B87209
Type B87455(c)
Type B87615
24 Aug 2021Complaint
24 Aug 2021Complaint
Identified that a resident's left-hip pressure injury was not promptly treated and that the resident was prevented from returning after hospitalization.
Type A87465(g)
Type A87224(a)(4)
14 Jun 2021Inspection
14 Jun 2021Inspection
Observed that a resident went AWOL on 06/09/21, was located about 12 miles away and returned uninjured; physician reported no wandering behavior and no threats of self-harm were noted; no deficiencies were cited.
15 Jul 2020Complaint
15 Jul 2020Complaint
Confirmed that staff were provided with proper PPE to care for Covid-19 residents, with no evidence of violations found.
18 Feb 2020Inspection
18 Feb 2020Inspection
Confirmed no deficiencies during the annual inspection, all requirements met.
18 Nov 2019Complaint
18 Nov 2019Complaint
Investigated a physical altercation between two residents during bathing, resulting in one resident needing additional care due to a cognitive disorder.
16 Oct 2019Inspection
16 Oct 2019Inspection
Identified deficiency in annual physician's assessment for a resident.
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Mirador Living is not affiliated with the owner or operator(s) of Grossmont Gardens Memory Care. The information above has not been verified or approved by the owner or operator. For exact information, please contact Grossmont Gardens Memory Care directly. There is no cost for this service. We are compensated by the community you select.
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