Meridian at Laguna Hills

    24552 Paseo De Valencia, Laguna Hills, CA 92653
    • Independent Living
    • Assisted Living

    Immaculate modern community excellent amenities

    I toured and chose this community for my mom - the facility is immaculate and modern, apartments are spacious with many layout options, and the dining rooms serve consistently good meals. Staff are warm, professional and accommodating, and the activities and amenities (pool, salon, theatre, fitness, gardens and regular outings) keep residents engaged. Overall I'm very pleased and would recommend it to others seeking active, well-run senior living.

    Loved one of resident
    Jul 2026

    Pricing

    Prices shown are estimates and subject to change. Contact your senior living advisor for current pricing.

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    Amenities

    Healthcare services

    • Activities of daily living assistance
    • Assistance with bathing
    • Assistance with dressing
    • Assistance with transfers
    • Coordination with health care providers
    • Medication management

    Healthcare staffing

    • 24-hour supervision

    Meals and dining

    • Diabetes diet
    • Meal preparation and service
    • Special dietary restrictions

    Room

    • Cable
    • Fully furnished
    • Housekeeping and linen services
    • Telephone
    • Wifi

    Transportation

    • Transportation arrangement (medical)
    • Transportation to doctors appointments

    Community services

    • Move-in coordination

    Activities

    • Community-sponsored activities
    • Scheduled daily activities

    Reviews

    4.52·(191)

    Overall rating

    1. 5
    2. 4
    3. 3
    4. 2
    5. 1
    • Care

      4.3
    • Staff

      4.5
    • Meals

      4.2
    • Amenities

      4.2
    • Value

      3.3

    Pros

    • Warm, attentive frontline staff
    • Compassionate caregiving team
    • Strong rehabilitation and skilled-nursing services
    • Engaging, calendar-driven activities program
    • Resort-style amenities (pool, spa, salon, theatre)
    • Multiple apartment types and spacious layouts
    • Hotel-like lobby and well-maintained grounds
    • On-site dining with varied menus and special events
    • Housekeeping and laundry services included
    • Regular transportation and shuttle services
    • 24/7 security and sense of safety
    • Family-oriented, social community atmosphere
    • Reasonable pricing and perceived value for many units
    • Concierge-style front-desk service
    • Prompt maintenance response (frequently noted)

    Cons

    • Understaffing and high staff turnover
    • Inconsistent clinical oversight and care-plan adherence
    • Incontinence-care delays and pressure-injury prevention gaps
    • Variable medication administration and monitoring processes
    • Inconsistent meal-service quality and timeliness
    • Administrative and billing communication gaps
    • Ongoing construction and associated disruption management
    • Limited clarity and capacity for higher-level assisted-care needs
    • Transportation scheduling unreliability
    • Front-desk organization and responsiveness inconsistencies

    Summary of reviews

    Meridian at Laguna Hills is described by many reviewers as a resort-like senior community with an active social calendar, varied amenities, and a generally warm, family-oriented atmosphere. Positive feedback clusters around the facility’s physical environment (spacious, hotel-like lobby; landscaped grounds; pool, spa, and salon), the range of apartment floorplans, and the breadth of on-site services such as housekeeping, laundry, shuttle transportation, and a theatre room. The activities program receives consistent praise for being calendar-driven and varied (bingo, music, classes, excursions), and many residents and families highlight a strong sense of community and opportunities for social engagement.

    Staffing and direct-care quality present a mixed picture. Numerous reviewers praise individual employees by name and describe compassionate, attentive caregiving, effective rehabilitation, and skilled nursing services—physical-therapy and rehab teams are repeatedly commended. At the same time, a number of families reported concerning clinical lapses that point to inconsistency in clinical oversight: delays in incontinence care and pressure-injury prevention, gaps in medication administration and monitoring (including blood-glucose monitoring and swallowing precautions), and transfer-safety issues. These concerns have, in some accounts, resulted in hospital-level care needs. The pattern suggests variability in staff training, supervision, and staffing levels rather than uniformly poor clinical practice; prospective families should ask targeted questions about staffing ratios, transfer training, and clinical-monitoring protocols.

    Dining and hospitality are polarizing. Many reviews celebrate varied, nutritious menus, special brunches, and attentive dining-room service; others describe intermittent declines in food quality, long waits, cold plates, and reduced portioning. Housekeeping and facility cleanliness are generally viewed positively, though construction and remodeling work have been ongoing and have introduced disruption for some residents. Maintenance response is often praised, but reviewers also describe episodes of slow follow-up, indicating inconsistent operational reliability in that area.

    Administrative and management themes are also mixed. Some families highlight smooth admissions, transparent pricing, and helpful leasing and wellness staff; others experienced billing disputes, undisclosed charges, and perceptions of heavy-handed or rule-driven management. Staffing shortages and turnover are commonly cited as an underlying factor that may influence service consistency—dining service, transportation scheduling, and responsiveness at the front desk were areas where staffing pressure appeared to affect resident experience.

    Overall, Meridian at Laguna Hills offers many hallmarks of a full-service, socially active senior community with notable strengths in amenities, programming, and individual staff members. However, reviews reveal variability in clinical consistency and operational reliability that can be material for residents with higher or more complex care needs. Prospective residents and families would benefit from an on-site visit that includes: a review of recent staffing ratios and turnover, written clinical protocols for medication monitoring and incontinence/pressure-injury prevention, transfer-training documentation, typical dining service timelines and sample menus, construction timelines and disruption plans, and clear billing and contract terms. This targeted inquiry will help reconcile the facility’s strong amenities and social environment with the variable operational issues some families experienced.

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    Location

    Map showing location of Meridian at Laguna Hills

    Meridian at Laguna Hills is located at 24552 Paseo De Valencia, Laguna Hills, CA, 92653.

    About Meridian at Laguna Hills

    Golden Coast Senior Living - De Salle is a residential care facility located in Laguna Hills, California, dedicated to providing high-quality assisted living services in a warm, home-like environment. As part of a locally owned and operated family of care homes, De Salle offers a blend of personalized attention and professional support tailored to meet the individual needs of each resident. The home focuses on creating a compassionate and nurturing atmosphere, enabling seniors to enjoy their days with dignity, comfort, and security.

    The De Salle location accommodates up to six residents, ensuring a close-knit, community-like setting where personalized care is a priority. Residents benefit from private or shared options such as one-bedroom apartments and studio rooms, with thoughtfully designed living spaces that encourage both independence and a sense of belonging. Starting pricing options are available for those interested in studio and one-bedroom accommodations, with amenities designed to support daily living while fostering social engagement and well-being.

    A unique aspect of Golden Coast Senior Living - De Salle is its access to a comprehensive range of healthcare services. Physicians and specialists routinely visit the residence, providing medical attention in the comfort and familiarity of the home. Regular podiatrist visits, as well as ophthalmic and dental services, are coordinated to address the ongoing health needs of residents, all provided onsite for added convenience. For residents requiring additional support, services such as x-rays and blood work can also be arranged at the facility, generally overseen by carefully selected outside providers that work in cooperation with an individual’s health insurance plan.

    Golden Coast Senior Living - De Salle’s care extends beyond medical oversight, offering physical therapy, occupational therapy, speech therapy, and skilled nursing visits as needed, in consultation with each resident’s doctor. These therapeutic services are tailored to promote residents’ mobility, communication, and overall quality of life, supporting recovery and independence whenever possible. Residents at De Salle may also benefit from specialized memory care and hospice programs, designed to provide compassionate support through all stages of aging.

    Each Golden Coast Senior Living residence, including De Salle, is situated near local hospitals, medical centers, shopping, and senior community centers, making it easy for residents to remain connected with essential services and activities outside the home. Pet-friendly accommodations further enhance the welcoming environment, allowing residents to retain the companionship and comfort of beloved animals. Golden Coast Senior Living - De Salle stands as a thoughtfully managed care home, offering a holistic approach to senior living that balances professional expertise with the nurturing values of a true family residence.

    About Pacifica Senior Living

    Meridian at Laguna Hills is managed by Pacifica Senior Living.

    Pacifica Senior Living, a division of Pacifica Companies (family-owned since 1978), was founded in 2008 and is headquartered in San Diego, California. Operating over 90 communities across 13-14 states with concentrations in California, Florida, and Arizona, Pacifica has grown to become the 13th largest overall senior care provider in the United States. The company ranks as the 5th largest memory care provider, 10th largest assisted living provider, and 21st largest independent living provider nationally, serving thousands of residents from coast to coast through their comprehensive care offerings.

    Pacifica's mission centers on creating a lifestyle of independence, security, and peace of mind for each individual and their family. The company provides personalized, compassionate care services through their signature Heartland™ Assisted Living and Legacies™ Memory Care programs, which focus on the individual while offering customized care plans that respect each resident's needs, preferences, and privacy. Their philosophy emphasizes striking a balance between assistance and independence, providing dignified and compassionate retirement experiences in environments that feel like home. Each community is managed individually, allowing for tailored support of unique resident profiles and communal character, with everything from scheduling to dining menus designed around residents' preferences.

    The company's specialized memory care programs demonstrate their expertise in dementia care. Their Legacies™ Memory Care program helps patients with Alzheimer's disease and other forms of memory loss feel safe and secure while providing memory-boosting activities. The innovative Amara Memory Support program creates welcoming and empowering environments that celebrate the essence of people rather than focusing on their diagnosis. Programming encompasses nine Focus Elements of Life: Recreation, Service, Spirituality, Movement, Sensory, Household Connection, Community, Exploration, and Creative Arts, delivered through stimulating activities including gardening, culinary adventures, musical experiences, creative artistic outlets, and mindfulness practices.

    Pacifica offers a comprehensive continuum of care including independent living, assisted living, memory care, respite care, skilled nursing, and adult day care services. All communities focus on promoting well-being by meeting care needs while facilitating social interactions, activities, and wellness programs. Despite recent financial challenges leading to the bankruptcy of one management entity affecting approximately 20 California facilities, the majority of Pacifica's nearly 100 communities continue operating, maintaining their commitment to advancing senior living and providing peace of mind to residents and families through warm, family-like communities where each resident receives individualized attention while maintaining dignity and independence.

    People often ask...

    Meridian at Laguna Hills offers competitive pricing, with rates starting at a cost of $4,707 per month.

    Meridian at Laguna Hills offers independent living, assisted living, and board and care.

    There are 47 photos of Meridian at Laguna Hills on Mirador.

    The full address for this community is 24552 Paseo De Valencia, Laguna Hills, CA 92653.

    No, Meridian at Laguna Hills does not offer respite care. Respite care in assisted living communities provides temporary, short-term relief for primary caregivers by offering professional care for their loved ones. It allows individuals to stay in an assisted living community for a limited time, giving caregivers a break while ensuring residents receive necessary support and assistance with daily activities.

    Safety & Compliance

    In California, the Department of Social Services' Community Care Licensing Division licenses residential care facilities for the elderly, conducting inspections and investigating complaints.

    License number306005804
    StatusLicensed
    Facility typeResidential Care Elderly
    Capacity200 residents
    LicenseePACIFICA LAGUNA HILLS LLC; LAGUNA HILLS MGR LLC
    EffectiveSeptember 6th, 2024
    View the official license record

    Inspection Reports

    54

    Reports

    4

    Type A Citations

    6

    Type B Citations

    34

    Complaints

    7

    Years

    22 Jan 2026Complaint
    Concluded that the allegations that staff left a resident soiled for an extended period, that a resident fell due to lack of supervision and was on the ground for an extended period, and that a resident was stuck between a wall and a mattress resulting in hospitalization were unfounded.
    27 Oct 2025Complaint
    Investigated an allegation that staff did not prevent a resident from engaging in self-harming behaviors by taking multiple doses of medication, and did not address a change in the resident's condition.
    14 Oct 2025Inspection
    Identified and delivered an amended evaluation after an unannounced site visit.
    01 Oct 2025Complaint
    Investigated a complaint that a resident harassed others; interviews with staff and residents found no corroboration of harassment.
    09 Sept 2025Inspection
    Investigated a self-reported unwitnessed fall involving a resident; no citations were issued.
    09 Sept 2025Inspection
    Observed operations and premises met safety and care standards; no deficiencies were noted.
    04 Jun 2025Complaint
    Investigated a complaint that pendants were not working. Unable to confirm the allegation based on information collected.
    30 Apr 2025Complaint
    Investigated allegations that resident needs were not met, the environment was in disrepair, and safety hazards caused a resident fall; evidence was inconclusive.
    04 Apr 2025Inspection
    Observed a meeting about bankruptcy information and lawsuits involving the management company. Officials stated there was no financial impact on residents or staff.
    13 Mar 2025Complaint
    Investigated claims that staff did not dispense medication, did not safeguard personal belongings, and did not provide a comfortable environment. Findings indicated the allegations were unfounded.
    13 Mar 2025Complaint
    Investigated allegations that staff removed a resident's medication without notice, did not provide a 60-day notice of a rent increase, and entered the resident's room without permission. Found no preponderance of evidence to prove or refute these allegations.
    12 Mar 2025Complaint
    Investigated allegations of a resident injury and multiple care concerns, including grooming, incontinence care, showering, and supervision; investigators did not prove the alleged violations.
    10 Mar 2025Complaint
    Investigated allegations that a resident was left soiled for an extended period, not fed, did not receive medications, and did not have adequate hygiene; no clear evidence of violations was found.
    • Type B87631
    10 Mar 2025Complaint
    Investigated two specific allegations: untrained staff administering medications and insufficient staff to meet residents' needs. Interviews and records showed mixed information with no conclusive evidence to support either claim.
    27 Feb 2025Complaint
    Investigated a complaint that medications were not administered as prescribed and concerns about language barriers and staffing. Found no conclusive evidence to prove or disprove the allegations.
    • Type B87411(a)
    • Type B87608
    27 Feb 2025Complaint
    Investigated the allegation that residents' rooms had bugs and that pipes were in disrepair. Found no evidence of pests and no ongoing pipe issues.
    25 Feb 2025Complaint
    Investigated an allegation that temperatures were not kept at a comfortable level due to boiler issues; temperature readings and resident interviews were reviewed.
    • Type B87303(b)(1)
    25 Feb 2025Complaint
    Investigated allegation that faucets did not deliver hot water. Measurements showed hot water present and residents reported no issues, leading to inconclusive findings.
    25 Feb 2025Complaint
    Observed adequate food supply and well-balanced meals. Residents reported no issues with food or communication, and tableware appeared clean; no violations were established.
    25 Feb 2025Complaint
    Investigated allegations that staff mismanaged residents' medications and did not ensure medications were administered as prescribed.
    26 Aug 2024Complaint
    Found that the wrongful eviction allegation was unfounded based on records and interviews.
    05 Aug 2024Inspection
    Observed readiness for licensure with appropriate safety systems, resident living spaces, dining and activity areas, and medication management in place. The setting demonstrated compliant fire safety and sanitation planning, with documented emergency plans and tested equipment.
    05 Aug 2024Complaint
    Determined that the allegation that staff did not notify visitors of a COVID outbreak and the allegation of overcharging meals were unfounded.
    22 Jul 2024Complaint
    Investigated the allegation that residents were exposed to hazardous material. The allegation was found unfounded.
    17 Jul 2024Inspection
    Verified the applicant/administrator's understanding of licensing requirements through a COMP II interview and supporting documents. Confirmed awareness of operations, admission policies, staffing, emergency preparedness, and reporting.
    12 Jun 2024Complaint
    Investigated an allegation that staff did not provide a resident reappraisal upon a change in condition.
    12 Jun 2024Complaint
    Investigated the allegation that basic services were not provided to residents; findings could not prove or disprove the allegation.
    18 Apr 2024Complaint
    Investigated allegations about food service and mobility device accommodations. Observed adequate food supply and arrangements to keep passageways clear and to accommodate mobility devices.
    • Type A87307(d)(6)
    02 Apr 2024Inspection
    Identified a medication error where a dose intended for one resident was given to another, with no adverse effects observed. There was also a lack of assistance with self-administered medications.
    • Type B87468.2(a)(4)
    02 Apr 2024Complaint
    Investigated a mold-related allegation affecting residents. The evidence did not establish the issue, and the allegation was deemed unsubstantiated.
    27 Nov 2023Complaint
    Identified that residents did not receive linen and had to buy their own sheets and towels.
    • Type A87307(a)(3)(C)(3)
    30 Aug 2023Complaint
    Investigated two complaints: one about meal service had no basis. The other about delaying medical attention had grounds based on the evidence.
    • Type B87465(a)(1)
    29 Jun 2023Complaint
    Concluded that the reported concerns about fire safety and disrepair were unfounded. Fire panels were replaced and fire watch implemented, and no hazards were observed.
    14 Mar 2023Complaint
    Investigated an allegation that a resident sustained an injury while in care; investigators could not prove the injury occurred as reported.
    29 Nov 2022Inspection
    Identified a fire safety deficiency due to an inoperative fire panel with 22 malfunctioning smoke detectors; a 24-hour fire watch was in place and awaiting approval from the fire authority.
    • Type A87203
    08 Nov 2022Complaint
    Investigated a complaint alleging laundry areas were inoperable and the site was in disrepair; found the allegations unfounded.
    08 Nov 2022Inspection
    Investigated the allegation and issued amended findings.
    03 Nov 2022Inspection
    Observed no deficiencies identified during a yearly review with emphasis on infection control; safety measures and equipment were checked.
    01 Nov 2022Inspection
    Observed readiness for licensure in all areas inspected; fire clearance was approved.
    18 Aug 2022Inspection
    Confirmed the applicant and administrator completed COMP II. They demonstrated understanding of licensing requirements, including operation, admission policies, staffing, health conditions, emergency preparedness, complaints, and reporting.
    12 Jul 2022Complaint
    Investigated the allegation that staff did not assist a resident with glucose testing; evidence showed the resident could perform testing independently and staff only offered guidance.
    • Type A87628(a)
    12 Jul 2022Complaint
    Identified a faint odor at the entrance tied to an ongoing sewer-line issue being addressed by vendors and city agencies, with staff keeping residents informed.
    05 May 2022Complaint
    Investigated allegations of cleanliness issues, failure to return a resident's personal belongings, and failure to meet a resident's needs; findings did not establish a preponderance of evidence to prove the violations.
    22 Apr 2022Complaint
    Found insufficient evidence that the resident's medication was not being managed correctly; the resident could self-administer medications, declined staff assistance, and Home Health involvement was noted with access controlled by a key fob.
    23 Dec 2021Complaint
    Investigated a complaint that staff did not prevent a resident from self-harm. Found the allegation had no basis because the resident resided in a unit outside the scope of licensure.
    01 Dec 2021Inspection
    Found residents clean and well cared for; no deficiencies were noted.
    14 Oct 2021Complaint
    Concluded the complaint was unfounded because the independent-side building is not covered by licensure.
    08 Jul 2021Inspection
    Investigated unwitnessed fall on 07/02/2021 that led to a resident's death on 07/03/2021. No deficiencies were cited.
    11 Mar 2020Inspection
    Reviewed a visit where missing documentation for record keeping was requested from the facility representatives.
    12 Feb 2020Inspection
    Determined that applicant #1 was never hired or employed at the facility due to lack of clearance, and confirmed they are not present or working there. No deficiencies were noted during the visit.
    05 Feb 2020Inspection
    Confirmed that applicant #1 was never hired or employed at the facility due to lack of clearance, with documentation indicating disassociation from the applicant. No violations or deficiencies were noted during the visit.
    13 Jan 2020Inspection
    Confirmed that appropriate and timely actions were taken following medication errors involving two residents, with no safety risks observed.
    14 Nov 2019Inspection
    Found that staff responded appropriately to an incident involving a resident found on the corridor floor; no safety risks or deficiencies were observed during the visit.
    03 Oct 2019Inspection
    Found that the facility met all safety, staffing, and health requirements during the inspection, with no deficiencies noted in the regulatory standards.

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    Mirador Living is not affiliated with the owner or operator(s) of Meridian at Laguna Hills. The information above has not been verified or approved by the owner or operator. For exact information, please contact Meridian at Laguna Hills directly. There is no cost for this service. We are compensated by the community you select.

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