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Location
The Regency is located at 24441 Calle Sonora, Laguna Woods, CA, 92637.
People often ask...
The Regency offers assisted living.
The full address for this community is 24441 Calle Sonora, Laguna Woods, CA 92637.
No, The Regency does not offer respite care.
Respite care in assisted living communities provides temporary, short-term relief for primary caregivers by offering professional care for their loved ones. It allows individuals to stay in an assisted living community for a limited time, giving caregivers a break while ensuring residents receive necessary support and assistance with daily activities.
Safety & Compliance
In California, the Department of Social Services' Community Care Licensing Division licenses residential care facilities for the elderly, conducting inspections and investigating complaints.
Investigated and concluded the power outage allegation remained unsubstantiated.
19 May 2026Inspection
19 May 2026Inspection
Found an unannounced case management follow-up on a January 27, 2026 incident where a resident reported rough handling by a caregiver; staff adjusted the resident's care and schedules, no injuries or safety risks were observed, and no deficiencies were found.
19 May 2026Inspection
19 May 2026Inspection
Investigated a resident fall incident from March 2, 2026; after medical evaluation and reassessment, no deficiencies were identified.
29 Apr 2026Complaint
29 Apr 2026Complaint
Investigated allegations about a resident's room not being cleaned, silverware not sanitized, cold food being served, and staffing shortages. Evidence did not prove these concerns.
14 Mar 2026Complaint
14 Mar 2026Complaint
Investigated multiple allegations about resident care and staff responsiveness; concluded no violations were proven.
14 Mar 2026Complaint
14 Mar 2026Complaint
Concluded the allegations did not have a preponderance of evidence to support the claims that reporting was missed, a staff member caused injury, and COVID-19 protocol was not followed.
01 Mar 2026Complaint
01 Mar 2026Complaint
Investigated allegations that residents' authorized representatives were not notified of a new admission agreement and that staff did not transport a resident to activities; findings could not be corroborated.
13 Jan 2026Complaint
13 Jan 2026Complaint
Investigated the allegation that a resident sustained a neck bruise. Information available could not verify the event due to the resident's hospitalization and lack of verifiable details.
22 Oct 2025Complaint
22 Oct 2025Complaint
Investigated allegations that the home threatened eviction, did not allow the resident to reject medical care or other services, failed to provide basic services, and coerced medication management; no preponderance of evidence to prove or refute these claims.
03 Oct 2025Complaint
03 Oct 2025Complaint
Investigated allegations found that a staff member stole a resident's belongings and that staff did not respond promptly to the resident's calls for help.
Type A87468.1(a)(2)
Type A878464(f)(1)
22 Sept 2025Inspection
22 Sept 2025Inspection
Observed no deficiencies related to licensing requirements.
22 Sept 2025Complaint
22 Sept 2025Complaint
Investigated a complaint that staff injured a resident, resulting in a left leg wound; evidence did not establish that the incident occurred.
06 Sept 2025Complaint
06 Sept 2025Complaint
Investigated allegations that staff failed to meet residents' needs and violated residents' personal rights; concluded there wasn't enough evidence to support the allegations.
17 Jul 2025Complaint
17 Jul 2025Complaint
Investigated the allegation that staff did not follow residents' dietary plans; most residents reported staff accommodated their diets and offered options, while one resident said no options were available.
09 Jul 2025Inspection
09 Jul 2025Inspection
Observed full compliance with Title 22 Division 6 requirements. No deficiencies were found.
14 Apr 2025Inspection
14 Apr 2025Inspection
Identified a theft by a staff member from a resident's apartment; OC Sheriff was contacted, an internal investigation began with the staff member suspended, and the resident moved out and requested a refund.
14 Apr 2025Inspection
14 Apr 2025Inspection
Investigated a dining room dispute between two residents; no injuries were observed, one resident moved out and the other remained with additional support.
19 Mar 2025Complaint
19 Mar 2025Complaint
Investigated allegations that staff left a resident in soiled diapers/linens for an extended period, did not provide water, and did not follow universal precautions. The investigation included interviews, observations, and record reviews.
16 Dec 2024Complaint
16 Dec 2024Complaint
Investigated the allegation that refunds were not issued after admission termination. Records showed the admission agreements were not signed by the licensee within seven days.
Type A87507(c)
06 Dec 2024Complaint
06 Dec 2024Complaint
Investigated a complaint about medical response times and other concerns; identified a delay in responding to a resident’s medical pendant and ambulance transport occurred, while other allegations lacked evidence.
Type A87465(g)
Type A87469(c)(2)
Type A87469(c)(3)
Type A87469(c)(4)
03 Jul 2024Inspection
03 Jul 2024Inspection
Found no deficiencies in safety, care, or operations during the visit.
20 Jun 2024Complaint
20 Jun 2024Complaint
Found that a resident who had SNF clearance was not readmitted after hospitalization, and a 30-day eviction notice was not issued. Also, a refund for June 2024 was not provided.
Type A87224(a)
03 Aug 2023Complaint
03 Aug 2023Complaint
Investigated an unannounced complaint alleging inadequate resident hygiene and insufficient meal quality. Based on interviews and records, there was not enough evidence to prove or disprove the allegations.
06 Jul 2023Inspection
06 Jul 2023Inspection
Found readiness for licensure in the inspected areas.
06 Jun 2023Inspection
06 Jun 2023Inspection
Applicant/administrator participated in COMP II and confirmed understanding of licensing laws. They also demonstrated awareness of licensing requirements related to license type, admissions, staffing, health conditions, and general provisions.
16 May 2023Complaint
16 May 2023Complaint
Identified that the operation advertised under a name not currently licensed.
Type B87207
13 Apr 2023Complaint
13 Apr 2023Complaint
Investigated two complaints—meals not provided to residents and insufficient staffing; meals were delivered timely and residents reported no issues with meals, while staffing faced occasional shortages with staff stepping in to cover.
10 Apr 2023Complaint
10 Apr 2023Complaint
Investigated a 2021 incident in which a resident fell and medical care was delayed. Interviews and records described inconsistent communication about the incident.
Type B87465(g)
26 Jul 2022Complaint
26 Jul 2022Complaint
Investigated allegations that residents were subjected to COVID-19 testing without proper consent and charged for unnecessary testing.
07 Jul 2022Complaint
07 Jul 2022Complaint
Identified that the cooling system was down on April 25, residents were notified, and the temperature remained within regulatory limits; interviews did not corroborate a claim that air conditioning pipes were not cleaned, and it could not be determined whether the alleged disrepair and pipe-cleaning violations occurred.
22 Mar 2022Inspection
22 Mar 2022Inspection
Observed residents clean and well cared for, with Covid-19 precautions and back-up emergency supplies in place; no deficiencies were noted.
28 Apr 2021Inspection
28 Apr 2021Inspection
Investigated a $200 theft allegation; found the item was believed to be misplaced by staff and noted that thefts over $100 must be reported to the appropriate authorities. No deficiencies were observed.
29 Mar 2021Complaint
29 Mar 2021Complaint
Found insufficient evidence to prove or disprove the allegations that valuables were not safeguarded, a resident was injured during a shower, multiple falls occurred, staff did not respond promptly to alert calls, there were no auditory alert devices to monitor exits for dementia residents, medications were not administered according to physician's orders, narcotics were stolen, and meals did not meet residents' faith and dietary needs.
29 Mar 2021Complaint
29 Mar 2021Complaint
Investigated the allegation that staffing was inadequate to meet residents' needs. Review showed 19 caregivers and 10 medication aides employed, with 5–12 staff on duty per shift; there was not enough evidence to prove or disprove the allegation.
16 Sept 2020Complaint
16 Sept 2020Complaint
Investigated a complaint and found that staff improperly transferred a resident, resulting in a fall and injury.
Type A87464(f)
11 Mar 2020Inspection
11 Mar 2020Inspection
No deficiencies were noted during the visit.
Type B87465(g)
10 Jan 2020Inspection
10 Jan 2020Inspection
Conducted an unannounced visit to gather documentation for a prior investigation, interviewed a resident, and cited no deficiencies.
09 Dec 2019Inspection
09 Dec 2019Inspection
Confirmed removal of a staff member due to a failed criminal background check, with no deficiencies noted during the visit.
02 Dec 2019Inspection
02 Dec 2019Inspection
Confirmed that a reported incident regarding missing jewelry was promptly addressed by the facility with no immediate safety risks observed.
21 Oct 2019Complaint
21 Oct 2019Complaint
Found staff members financially abused a resident by accepting gifts and money from the resident, including a check for $4000 written and signed by the resident.
03 Oct 2019Inspection
03 Oct 2019Inspection
Confirmed installation of evacuation chairs at each stairwell. Deficiency cleared.
Disclaimer
Mirador Living is not affiliated with the owner or operator(s) of The Regency. The information above has not been verified or approved by the owner or operator. For exact information, please contact The Regency directly. There is no cost for this service. We are compensated by the community you select.
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