The reviews present a mixed and somewhat polarized picture of Intercommunity Care Center. On the positive side, multiple comments emphasize that the facility specializes in dementia care, operates as a locked and secure environment, and is suitable for residents who need a higher level of clinical oversight. Several reviewers highlight that management appears professional, knowledgeable, and long-tenured, with statements that the home is well-run and resident-focused. Proximity to a medical center and a quiet street location are noted advantages, and some reviewers explicitly state that residents seem satisfied and praise the facility in superlative terms. Nursing staff receive generally favorable mention in at least some reviews, described as "decent," implying that routine nursing care is acceptable or competent in many instances.
However, there are repeated and serious negative themes that appear across other reviews. Concerns about leadership and transparency are prominent: at least one review characterizes the administrator as "money-hungry," and several mention a broader lack of transparency. Staff interactions are another problem area — reviewers report poor interpersonal interactions from staff, which contrasts with the praise for management and nursing in other comments. Environmental concerns include reports of urine odor and an overall institutional feel, with descriptions of crowded rooms and a hospital-like atmosphere. The dining experience is repeatedly described negatively as "hospital-style food," which may affect residents' satisfaction and nutritional intake.
Clinical and safety-related red flags appear in the feedback and should be noted carefully. Multiple reviewers report weight loss among residents and cite at least one instance of open wounds being left untreated. There is also mention of harassment by another tenant and of inappropriate obstruction of a transfer, suggesting both interpersonal safety issues and potential problems with care transitions or administrative decision-making. While the locked facility and dementia specialization are positives for safety and appropriate placement, these clinical and safety concerns indicate inconsistency in the delivery or oversight of direct care for some residents.
There is a clear pattern of conflicting impressions: some reviewers offer glowing, absolute praise (e.g., "The Best place on The planet," "The Best Place On Earth," and statements about a strong resident-focused commitment), while others document concrete shortcomings in hygiene, food, staff behavior, clinical attention, and transparency. This bifurcation suggests variability in either the experiences of different residents/visitors or variability over time and across units/staff shifts. It may also reflect differences in expectations or care needs (for example, residents who require higher-acuity care might appreciate the clinical focus and security, while those with lower needs or families expecting more social/comfort amenities may perceive the institutional aspects negatively).
In sum, Intercommunity Care Center appears to be positioned as a secure, medically oriented, dementia-capable facility with experienced management and many satisfied residents. At the same time, recurring complaints about administrative motives, staff interactions, cleanliness/odors, institutional environment, poor food, weight loss, untreated wounds, tenant-on-tenant harassment, blocked transfers, and lack of transparency represent significant concerns that could materially affect resident well-being. Prospective residents and families should weigh the facility's clinical strengths and security against reports of inconsistent frontline care, investigate the specific complaints further, seek recent inspection or quality reports, and ask targeted questions about wound care, nutrition/weight monitoring, complaint resolution, staff training, and transparency in administrative decisions.
