Overall sentiment across the reviews is mixed but highly polarized: a substantial portion of reviewers praise the staff, rehabilitation program, and some aspects of administration, while a significant number report severe lapses in care, communication breakdowns, and facility maintenance problems. Positive reviews repeatedly highlight compassionate nursing and CNA care, excellent therapists who enable strong recoveries, a safety-focused and personal approach to residents, and an atmosphere that can feel small and family-like. Several reviewers explicitly credit the therapy teams with restoring mobility, following up on x-rays and medications, and delivering individualized plans. When things work well, families describe responsive administration, helpful kitchen staff, comforting bedside attention (even small gestures like night-time treats), and clinicians who are approachable and engaged.
However, the negative reports raise multiple serious concerns that cannot be ignored. Common themes include inconsistent care quality and staffing changes that result in disorganization: reviewers describe times when their loved ones were well cared for and other times when they experienced long waits for assistance, missed or mishandled treatments, or a decline in routine therapies (for example, not receiving prescribed mechanical soft diets or leg exercises). Several reviewers documented clinically significant problems — stage III bedsores, malnutrition, dehydration, urinary infections, and extended delays in orthopedic care due to lack of on-site specialists — which led to hospital or ICU admissions in some cases. There are also multiple accounts of poor hygiene and maintenance (unpleasant odors, throw-up on trays, plugged toilets, holes in blankets), missing personal items, and even allegations of theft. Safety concerns include at least one fall with no bed rails and periods of residents being unsupervised.
Communication and family access appear highly variable. Some families praise clear updates, accessible nursing staff, and administrators who promptly address concerns. Others recount poor or false information, restricted access to residents, contact-list limitations that prevent questions, and case-management power struggles that left families feeling shut out of decisions. At least one reviewer named a specific charge nurse as verbally abusive, and several reports describe staff culture problems and management failures. There are also mentions of a COVID outbreak and related containment assurances, plus at least one reviewer describing the facility as shut down or held accountable, indicating regulatory or safety interventions may have occurred or been alleged.
Facility and food issues recur as well: while some reviewers report clean, well-kept rooms and helpful kitchen staff, others describe an outdated building, nonfunctional room amenities, and food that residents could not or would not eat — to the point that families sometimes felt compelled to bring food from home. Several reviewers contrasted excellent rehab and attentive caregivers with poor housekeeping or maintenance on particular shifts. These mixed reports suggest that experience may depend on timing, specific unit or staff on duty, and recent leadership/staffing changes.
Taken together, the reviews portray a facility capable of providing outstanding, compassionate, and effective rehabilitation and nursing care when staffing, leadership, and processes are functioning well. At the same time, there are repeated and serious reports of lapses in clinical care, safety, hygiene, communication, and management that have harmed residents or eroded family trust. The pattern indicates variability in performance — some families strongly recommend the facility, and others urge caution or avoidance. Prospective families should weigh the strong positives around therapy and certain caregiving staff against documented instances of clinical neglect, maintenance failures, and communication or access restrictions. If considering this facility, it would be prudent to verify current leadership and staffing stability, ask specifically about wound care and specialist availability (orthopedics), observe mealtime and hygiene practices, and clarify policies on family access, power-of-attorney involvement, and incident reporting.
