Montclair Royale sits in Montclair, California, close to Claremont, Upland, and surrounding cities, and you'll find it nestled against the San Bernardino Mountains, which makes for some nice views and a pleasant setting, and there's public parks nearby if folks like getting outside once in a while, though the place itself has its own landscaped courtyard, a barbeque picnic area, plus patios or balconies on some apartment homes, so residents can sit out and enjoy the weather right at home. The building has plush carpets, walk-in closets, and vertical blinds in each unit, and all utilities are paid except telephone and cable, which you don't see everywhere, and air conditioning keeps everything cool and comfortable. The facility offers studios and one-bedroom apartments with wheelchair accessible showers and full tubs, as well as a choice to bring in your own furniture or use furnished suites for convenience, making it flexible for different needs.
Montclair Royale provides a licensed residential care facility for the elderly, offering independent living, assisted living, and memory care, including special support for Alzheimer's and dementia, with a safeguarded area to prevent wandering, cognitive activities, and staff trained in handling memory needs. You can expect staff to help with non-medical issues like medication reminders, bathing, or moving around, and they're available around the clock, plus there's a 24-hour emergency system for safety. Housekeeping and meal services are part of life here, with three home-cooked meals prepared daily, snacks, and a private dining room for family events or gatherings. The community is pet-friendly for those who want to bring their animal friends along, and it offers respite care for short stays as well as aging-in-place, so residents can remain even as care needs change.
Inside, residents keep busy with a game room, library, lounge, and a screening room for movies, which are nice for social time or for a quiet afternoon. There are wellness programs, devotional services, and planned social, educational, and entertainment activities to give everyone a chance to join in. There's a beautician available on-site, too, which helps people feel their best, and you'll find resident parking and easy access to bus lines-plus the facility provides transportation to appointments, stores, and errands, sometimes at no extra cost, which makes things easier if someone doesn't drive anymore.
Other features include accessible living for those with disabilities, friendly staff, and plenty of floor plans to choose from, so whether a person needs just a little help or more support each day, there's an option that fits, and the building keeps safety in mind, which can ease worries. Montclair Royale focuses on providing comfort, nutritious meals, convenient amenities, and respectful care, so older adults can live in a welcoming environment while staying as independent as possible, and family members can visit, take a tour, or even have a meal with their loved one to see what daily life is like here.
People often ask...
Montclair Royale offers independent living, assisted living, and memory care.
There are 14 photos of Montclair Royale on Mirador.
Yes, Montclair Royale allows residents to age in place and adjust their level of care as needed.
The full address for this community is 9685 Monte Vista Ave, Montclair, CA, 91763.
Yes, Montclair Royale offers respite care.
Respite care in assisted living communities provides temporary, short-term relief for primary caregivers by offering professional care for their loved ones. It allows individuals to stay in an assisted living community for a limited time, giving caregivers a break while ensuring residents receive necessary support and assistance with daily activities.
State of California Inspection Reports
108
Inspections
17
Type A Citations
28
Type B Citations
6
Years of reports
02 Apr 2025
02 Apr 2025
Found that the allegation of staff yelling at a resident was unsubstantiated, with 11 of 12 residents and 8 of 8 staff reporting no such incidents; residents described staff as friendly and attentive and stated they are treated well.
25 Oct 2024
25 Oct 2024
Found no evidence to corroborate the allegation that staff do not keep medications safe and locked. Medtech carts and the medtech room were kept locked, and insulin supplies were handled from the refrigerator for resident self-administration.
14 Oct 2024
14 Oct 2024
Identified several deficiencies after the visit, including no carbon monoxide detectors on each floor, half-bed rails without physician orders for two residents, and unclean bathroom floors; also noted three weeks with no administrator present. Found missing pre-placement appraisals and signed admission agreements for multiple residents, incomplete needs and services plans, missing TB testing and updated ServSafe/food handler certifications for staff, and an outdated annual medical assessment for a resident with dementia.
23 Feb 2024
23 Feb 2024
Found no evidence to support the allegation that staff posed a risk to residents, prevented entry to a resident's room, or illegally evicted a resident. Concluded there was not a preponderance of evidence to prove these allegations.
30 Jan 2024
30 Jan 2024
Found no evidence to support the allegation that staff hit the resident; interviews and records showed the resident had three falls that week, tended to resist assistance, and no staff were involved in any physical altercations.
23 Feb 2024
23 Feb 2024
Investigated allegations that staff posed a risk to residents, including preventing entry to a resident’s room and attempting an illegal eviction; findings indicated the resident refused contact and staff's actions aligned with facility policies, but no conclusive evidence of wrongdoing was established.
30 Jan 2024
30 Jan 2024
Found that staff did not hit or physically alter the resident during multiple falls and resistant behaviors, and the evidence did not support the allegation.
§ 1569.311
§ 87705(l)(7)
§ 87705(c)(5)
§ 87608(a)(5)
§ 1569.695(e)(2)
§ 87507(c)
§ 87456(a)(2)
§ 87555(b)(15)
§ 1569.618(a)
§ 87303(a)(1)
§ 87412(a)(12)
14 Dec 2023
14 Dec 2023
Found that a resident was relocated after hospital discharge without the required 30-day notice or a proper reappraisal, and that the resident's personal belongings were not safeguarded.
14 Dec 2023
14 Dec 2023
Investigated allegations that a resident was illegally evicted without proper reappraisal or notice, and that staff failed to safeguard the resident’s personal belongings; concluded that the eviction was not properly documented and did not follow legal procedures, and that belongings were not fully accounted for.
27 Nov 2023
27 Nov 2023
Investigated six specific allegations involving a resident, including missed medical appointments resulting in emergency care, being left unassisted for medical visits, staff not following physician orders, unsanitary conditions, resident’s nutritional needs not met, and not assisting with medical care. Found these allegations unsubstantiated based on interviews and record reviews.
27 Nov 2023
27 Nov 2023
Investigated whether residents missed medical appointments, received appropriate wound care, were allowed to leave unassisted, and whether staff followed doctor’s orders, maintained cleanliness, and met nutritional needs; found no evidence of violations in these areas.
17 Nov 2023
17 Nov 2023
Identified the death of a resident while in care; collected documentation and interviewed staff about the incident. No deficiencies found.
17 Nov 2023
17 Nov 2023
Confirmed that the agency responded to a resident’s recent death with a case management visit, during which documentation was collected and interviews conducted, without identifying any deficiencies.
§ 87224(a)
21 Oct 2023
21 Oct 2023
Found no deficiencies after an unannounced visit by a licensing program analyst; the home operated within approved capacity, was clean, safe, and well-maintained with functioning alarms and secure storage for medications and records. Staff had required clearances and trainings, and six resident and six staff files were in order.
21 Oct 2023
21 Oct 2023
Confirmed that the facility was safe, clean, and properly staffed, with all safety measures, supplies, and resident documentation in order during the visit.
16 Oct 2023
16 Oct 2023
Found that a resident was illegally evicted; two eviction notices were issued for rule violations, one was dropped after the resident enrolled in PACE, and the other had incorrect contact information for the Ombudsman, with the resident moving out before the deadline.
§ 87224(c)
16 Oct 2023
16 Oct 2023
Found that the allegation that staff did not ensure access to the resident’s wheelchair was unsubstantiated, with the wheelchair observed accessible and functional. Found that the allegations regarding room cleanliness and call-light functionality were unsubstantiated as well.
16 Oct 2023
16 Oct 2023
Confirmed that the resident was illegally evicted, as staff documented multiple rule violations leading to eviction notices, one of which was invalid due to incorrect contact information, and the resident moved out before the eviction deadline.
05 Oct 2023
05 Oct 2023
Conducted an unannounced case management visit to deliver amended findings and obtain signatures. Discussed the findings with the representative during an exit interview.
05 Oct 2023
05 Oct 2023
Found unsubstantiated the allegations that a resident sustained an unexplained injury, wandered away from the unit, staff did not provide daily activities, and staff supplied inaccurate information about the resident’s care.
22 Aug 2023
22 Aug 2023
Investigated allegations that staff did not prevent a resident from being victimized by an unknown perpetrator and that prescribed medications were not dispensed as ordered. Found no evidence to support either claim after interviews, record reviews, and a law enforcement visit.
05 Oct 2023
05 Oct 2023
Confirmed that an unannounced visit was conducted to deliver and obtain signatures for an amended report, and an exit interview was held with the facility representative.
22 Aug 2023
22 Aug 2023
Investigated complaints about hot water, finding a boiler failure that was repaired after a replacement part was installed. Observed a resident room with a ceiling leak and patched stain; no pests observed; laundry services available with no confirmed clothing damage; meals delivered to rooms or eaten in the dining area, with occasional cooling while meals waited briefly outside doors.
13 Sept 2023
13 Sept 2023
Identified the allegation concerning resident care, delivered amended findings, obtained signatures, and discussed the results during an exit interview with the location representative.
13 Sept 2023
13 Sept 2023
Identified the outcome of a recent unannounced visit to deliver and finalize an amended report, including obtaining signatures and discussing findings with a facility representative.
§ 87303(e)(2)
31 Aug 2023
31 Aug 2023
Investigated an unannounced case management visit to deliver findings and obtain signatures for an amended report, met with staff, and conducted an exit interview with a representative.
31 May 2023
31 May 2023
Investigated allegations that a resident’s personal belongings were not safeguarded and that an eviction notice used incorrect ombudsman contact information. Found that items removed from the room were treated as contraband and stored, and that the eviction notice raised questions about compliance, with evidence not clearly proving the violations.
31 Aug 2023
31 Aug 2023
Identified the allegation of improper care of a resident and completed amended findings during an unannounced visit, with signatures obtained.
28 Aug 2023
28 Aug 2023
Found a resident bitten by another, supporting the allegation of a physical attack between residents.
§ 87468.2(a)(4)
31 Aug 2023
31 Aug 2023
Identified the allegation, conducted an unannounced case management visit, obtained signatures for an amended record, and held an exit discussion with staff.
31 Jul 2023
31 Jul 2023
Found that the allegation that staff did not inform the resident's responsible party about the incidents is unsubstantiated due to conflicting interview information.
22 Aug 2023
22 Aug 2023
Found that the allegation that staff allowed a resident to leave without supervision was unsubstantiated. Interviews and medical records indicated the resident could leave on their own.
31 Aug 2023
31 Aug 2023
Identified deficiencies during a visit, including human fecal matter in a resident-room cabinet and an unsecure bathroom door with debris in the tub. Found a weathered, unsecured window screen on a second-floor memory care window that could allow access from outside.
§ 87303(c)
§ 87303(a)
§ 87303(f)(1)
31 Aug 2023
31 Aug 2023
Found the allegation that staff did not meet residents' dietary needs unsubstantiated. Interviews with staff and residents, along with record reviews, showed residents eat all meals and dietary needs are being met.
31 Aug 2023
31 Aug 2023
Reviewed a complaint regarding possible resident misconduct, completed an amended report, and obtained necessary signatures during an unannounced visit.
28 Aug 2023
28 Aug 2023
Investigated the allegation that a resident was being physically attacked by another resident and found evidence supporting that the resident was bitten by another resident.
23 Aug 2023
23 Aug 2023
Found the allegation that staff abandoned a resident at a mental health facility unsubstantiated. Coordinated psychiatric support and transportation after confirming the resident’s admission to another facility, with staff at the receiving site aware of the incoming admission.
23 Aug 2023
23 Aug 2023
Obtained a signature on an amended document at the site; no deficiencies observed. Conducted an exit interview, with discussion and review completed with the site representative.
23 Aug 2023
23 Aug 2023
Investigated whether staff abandoned a resident at a mental health facility; findings showed arrangements were in place for the resident’s transfer, and staff coordinated appropriate transportation with awareness of the resident’s admission, leading to the conclusion that the allegation was unfounded.
22 Aug 2023
22 Aug 2023
Investigated the allegation that staff failed to prevent a resident from being victimized and that medications were not administered as prescribed; findings indicated that there was no sufficient evidence to support either claim.
17 Aug 2023
17 Aug 2023
Identified that two chemical storage cabinets in the dining area were unlocked, making chemicals accessible to residents. One deficiency was identified.
17 Aug 2023
17 Aug 2023
Found that unlocked cabinet doors containing chemicals were accessible to residents after a resident consumed perfume.
31 Jul 2023
31 Jul 2023
Investigated whether staff informed the responsible party of incidents; findings revealed conflicting information, so the allegation that staff failed to notify the responsible party remains unsubstantiated.
§ 1569.683(a)(2)
28 Jul 2023
28 Jul 2023
Found little evidence to support the claims that staff did not properly assist with medications, that meals were not served correctly, or that the kitchen, pests, and dietary records were problematic. Water temperature was within the required range, and one deficiency was cited.
28 Jul 2023
28 Jul 2023
Investigation confirmed that residents received proper food service, water temperature was maintained within the required range, and there were no signs of rodents, but found issues with medication assistance and food service timing. Overall, allegations regarding medication assistance and food service were unsubstantiated, with no deficiencies cited.
24 Jul 2023
24 Jul 2023
Investigated the allegation that a resident fell and sustained a skin tear; records showed the resident walked independently without help and could not be interviewed due to cognitive impairment, so the allegation was unproven.
24 Jul 2023
24 Jul 2023
Found UNSUBSTANTIATED that staff failed to inform the resident's authorized person about changes to care or placement. Review of records and staff interviews showed ongoing communication with the resident's guardian regarding hospital admission and placement during the relevant period.
24 Jul 2023
24 Jul 2023
Reviewed records and interviews indicated that staff informed the authorized person about R1's hospitalization and placement changes, and there was no evidence to support the allegation that staff failed to do so.
§ 87309(a)
18 Jul 2023
18 Jul 2023
Identified maintenance deficiencies in resident rooms, including missing window shades on two windows, missing sliding closet doors, three dark stains on the carpet near the bed, and a towel rack broken from the wall, believed to have existed since move-in in February 2023. Found no records of maintenance requests or tracking, and staff were unfamiliar with these issues.
§ 80087(a)
18 Jul 2023
18 Jul 2023
Found multiple maintenance issues in resident rooms, including missing window shades, broken closet doors, stained carpet, and damaged towel racks, with staff unaware of these issues due to lack of record-keeping.
17 Jul 2023
17 Jul 2023
Found that an eviction attempt of a resident within 3 days due to increased aggression was not approved by licensing, and that the subsequent 30-day eviction was invalid.
§ 87224(b)
17 Jul 2023
17 Jul 2023
Investigated an incident involving an attempted eviction of a resident due to aggressive behaviors, revealing that the initial eviction request was unapproved and therefore illegal.
28 Jun 2023
28 Jun 2023
Found that the allegations that staff failed to provide a safe environment, failed to safeguard a resident’s personal belongings, and failed to reimburse the resident were unsubstantiated.
28 Jun 2023
28 Jun 2023
Reviewed a complaint alleging care-related concerns and documentation issues during an unannounced case management visit; interviews with staff, reviews of records, and a walk-through of a resident’s room were conducted, and no deficiencies were observed.
28 Jun 2023
28 Jun 2023
Investigated the allegation that staff failed to provide a safe environment and safeguard resident’s belongings, and found insufficient evidence to confirm the violations.
§ 87555(b)(17)
31 May 2023
31 May 2023
Reviewed that the facility did not properly safeguard Resident #1's personal property after confiscating contraband items, and identified issues with the eviction notice including incorrect contact information for the Long Term Care Ombudsman.
30 May 2023
30 May 2023
Found no evidence that meals were not provided according to doctor orders.
30 May 2023
30 May 2023
Identified privacy concerns due to missing window blinds in a bottom-floor room, with reports that the issue was not addressed promptly. Found that the maintenance work-order system lacked progress tracking and relied on a single maintenance staff member, potentially delaying repairs.
§ 80087(a)
§ 87468.2(a)(1)
30 May 2023
30 May 2023
Found that staff did not ensure resident privacy due to missing window blinds, which were eventually replaced, and identified issues with tracking work orders for repairs, leading to delays in addressing maintenance needs.
22 Mar 2023
22 Mar 2023
Identified a theft and loss incident involving a resident, with contraband items removed from the room—including illegal substances, a lighter, a switchblade, and a drill—and the room cleaned after departure. The resident returned, became irate and aggressive; police responded, items stayed with staff, and no deficiencies were observed.
22 Mar 2023
22 Mar 2023
Reviewed a resident’s room after staff removed contraband items during a medical emergency, resulting in the resident becoming irate and aggressive, which led to police involvement; no violations were observed.
06 Mar 2023
06 Mar 2023
Found no deficiencies after a case management visit that included observations of dining areas, resident rooms, and the kitchen, along with interviews of staff and residents and collection of documents; a brief exit interview with the representative was conducted.
06 Mar 2023
06 Mar 2023
Reviewed the facility's conditions and staff interactions during a complaint investigation, finding no deficiencies.
10 Jan 2023
10 Jan 2023
Found four residents and one staff member were interviewed, and a new date was set for a prior issue. No deficiencies were cited during this visit.
10 Jan 2023
10 Jan 2023
Reviewed resident and staff interviews during an unannounced visit, approved a new deadline for a previous corrective action, and confirmed no deficiencies were cited.
07 Dec 2022
07 Dec 2022
Investigated Allegation 1 found uncleared staff worked at the site and were terminated after an exemption denial. Investigated Allegation 2 found a staff member had not completed full medication training and was shadowing others; Allegations 3–6 about cleanliness and personal care were not supported, and a separate disrepair issue was identified.
§ 87355(e)(1)
§ 87411(c)(3)
§ 87307(d)(2)
07 Dec 2022
07 Dec 2022
Investigated Allegations 1 and 2 and found safety concerns: rough handling by staff, a broken memory care door lock that allowed residents to elope, and related disrepair.
Investigated Allegation 3 and found concerns about expired or undercooked food and questions about how medications were administered during meals.
07 Dec 2022
07 Dec 2022
Reviewed records and interviews, confirmed staff worked without proper clearance, staff did not fully train residents on medications, and the facility was in disrepair, posing health and safety risks; other allegations regarding resident care, cleanliness, and staffing were found to be unsubstantiated.
27 Oct 2022
27 Oct 2022
Identified that a staff member had a current criminal background clearance not associated with the site, despite starting work on 06/02/2022, and a civil penalty of $500 was assessed for the transfer failure. Found no Special Incident Reports were submitted for a resident's hospitalization, and a citation was issued for not reporting the incident.
§ 87211
§ 87355
27 Oct 2022
27 Oct 2022
Identified that calls from hospital staff were not answered promptly, particularly during Night/NOC shifts. Night medtechs were responsible for transferring calls to their personal cellphones.
27 Oct 2022
27 Oct 2022
Confirmed that communication efforts during the night shift were not answered promptly, as staff were not transferring calls from hospital staff to their cellphones as required.
§ 87307(d)(2)
§ 87555(b)(8)
06 May 2022
06 May 2022
Identified eviction notices issued to two residents, and discussed the findings with staff during an exit interview.
06 May 2022
06 May 2022
Identified an illegal eviction that posed health and safety risks to residents. Also noted concerns about medication administration, adequacy of food service, access to clean linens, and safeguarding residents' personal items.
§ 87224(b)
06 May 2022
06 May 2022
Investigated Allegations 1 through 6 and found no conclusive evidence to prove or disprove them. Allegation 1—no evidence staff did not assist with hygiene; Allegation 2—belongings safeguarded by a labeling policy; Allegation 3—resident has clean clothes available (may need to change after meals); Allegation 4—lighting could not be confirmed; Allegation 5—clean linens available and residents may use their own; Allegation 6—responsible parties were notified about incidents.
06 May 2022
06 May 2022
Found that residents received appropriate assistance with hygiene and clothing, belongings were properly safeguarded, and responsible parties were notified of incidents; some concerns about lighting and linens were observed but not confirmed.
§ 87468.1(a)(9)
21 Mar 2022
21 Mar 2022
Investigated a specific complaint, conducted interviews and file reviews, found no imminent health and safety concerns, no deficiencies cited, and the investigation remained open.
21 Mar 2022
21 Mar 2022
Reviewed resident and staff interviews and facility documents related to a specific complaint; no immediate health or safety concerns were observed during the visit.
§
§
28 Feb 2022
28 Feb 2022
Found that residents' money is not managed by this location. The allegation of mismanaging residents' funds is unfounded because personal funds are not handled here and rent is covered by a waiver program.
28 Feb 2022
28 Feb 2022
Determined that the allegation of facility mismanaging residents' funds was unfounded, as residents' money is not handled by the program or the facility. No violations of regulations were observed during the visit.
22 Dec 2021
22 Dec 2021
Identified an allegation that a maintenance contractor at the site asked a resident to be his girlfriend, lifted their shirt and licked their breast, exposed himself, and asked for sexual relations, which the resident reported on 12/4/21. Found the contractor was not fingerprinted because he was not an employee, had worked at the site since July 2021, and was terminated after the incident; regional director said he only did side jobs.
22 Dec 2021
22 Dec 2021
Investigated a report of inappropriate sexual conduct by a maintenance contractor towards a client, including unprofessional behavior and lack of proper fingerprinting and employment documentation.
06 Dec 2021
06 Dec 2021
Found Allegation 1 that the administrator does not respond to the resident's representative; Allegation 2 that staff do not assist with incontinence needs (R1 requires moderate toileting assistance, R2's bathing is provided by another vendor); Allegation 3 that resident rooms are malodorous (rooms cleaned daily with weekly thorough cleaning), all unsubstantiated.
06 Dec 2021
06 Dec 2021
Found that the administrator responded appropriately to the resident's representative, staff assisted with incontinence needs, and residents’ rooms were maintained and cleaned regularly.
31 Jan 2020
31 Jan 2020
Identified Allegation 1 that staffing was not adequate to meet residents' needs. Identified Allegations 2, 3, and 4 that staff failed to keep the place free of scabies, and that linens and residents’ clothing were not kept clean due to inoperative laundry equipment.
30 Sept 2021
30 Sept 2021
Investigated the allegation, reviewed the amended complaint, and conducted an exit interview.
30 Sept 2021
30 Sept 2021
Reviewed a complaint regarding an incident involving a resident, with an amended account discussed with staff during the process. An exit interview was conducted to conclude the review.
21 Sept 2021
21 Sept 2021
Identified AC in disrepair; notified 7/24/21, compressor ordered 8/9/21, repair completed 9/8/21.
§ 87303(b)(2)
21 Sept 2021
21 Sept 2021
Found one active COVID-19 case in the community and noted entry screening, daily temperature and symptom checks for visitors, routine symptom checks for residents, and ongoing weekly staff testing. Identified the COVID wing as isolated with signage, staff wearing masks, available PPE, maintained detectors/alarms, and no deficiencies cited; a technical advisory on fit testing for staff in the COVID wing was provided.
21 Sept 2021
21 Sept 2021
Confirmed that infection control measures, including screening, PPE, and signage, were properly implemented, with no deficiencies noted during the inspection.
§ 87303(g)(1)
§ 87465(a)(1)
§ 87211(2)
§ 87307(3)(f)
§ 87411(a)
16 Jun 2021
16 Jun 2021
Found the allegation that staff were not trained to administer medications unfounded, after reviewing records showed staff completed nine hours of medication training plus other required trainings.
16 Jun 2021
16 Jun 2021
Investigated the allegation that staff were not trained to administer medications and found it to be unfounded, as staff had received appropriate training in medication management and related areas.
21 Apr 2021
21 Apr 2021
Found that residents received fresh towels on a regular basis and carpets were generally clean, with cleaning records showing ongoing carpet care. Found that responses to call button alarms were delayed and a malfunctioning unit was observed, with residents reporting long waits for assistance.
03 May 2021
03 May 2021
Found that the allegation that residents in rooms 102, 107, and 115 had scabies was unfounded, with precautionary treatments completed and no current suspected cases.
03 May 2021
03 May 2021
Amended the finding for one of the three allegations to unfounded, while the other two remained unsubstantiated.
03 May 2021
03 May 2021
Investigated allegation that readmission after a hospital stay was refused. Found that readmission was refused based on prior behavior, and no eviction notice was issued due to the resident’s short residency.
03 May 2021
03 May 2021
Reviewed and amended an earlier report to clarify findings regarding one of three specific allegations from a complaint investigation. Conducted a telephone exit interview with the Care Coordinator to discuss the updates.
21 Apr 2021
21 Apr 2021
Reviewed resident interviews and records, determined that residents received clean towels and carpets were maintained acceptably, but found response times to resident call buttons to be unacceptably slow and the allegation of delayed response to be substantiated.
§ 1569.269(a)(22)
25 Mar 2021
25 Mar 2021
Found the allegation of lack of care and supervision resulting in self-harming behavior unfounded, as the resident's aggression was related to dementia and managed with medical adjustments and family involvement. Found the allegation of unexplained injuries unfounded, since injuries were explained and documented after hospital visits and use of restraints.
25 Mar 2021
25 Mar 2021
Found no evidence that the resident engaged in self-harming behaviors due to lack of care or supervision, and established that injuries sustained while in care were explained and documented.
§ 87468(a)
02 Dec 2020
02 Dec 2020
Found the hygiene-needs allegation unfounded. Noted that clothing and linen concerns were not substantiated because family provided laundry and linens were changed during care, and the pressure-injury claim could not be proven due to incomplete interviews, with the emergency call button found to be within reach.
02 Dec 2020
02 Dec 2020
Reviewed evidence and interviews regarding allegations that staff failed to meet R1’s hygiene needs, ensured clothing and linens were clean, and that emergency call buttons were accessible, ultimately determining no violations occurred.
24 Nov 2020
24 Nov 2020
Investigated allegation that a staff member without a valid criminal record exemption was present or employed at the site; found the individual was not present, not employed, nor residing there, and confirmed removal from the roster.
24 Nov 2020
24 Nov 2020
Confirmed that the removed staff member was no longer present, employed, or residing at the facility, and the administrator verified the individual’s disassociation from the roster.
21 Sept 2020
21 Sept 2020
Found insufficient evidence to prove that staff retaliated against a resident. Interviews with staff and residents produced conflicting information; however, residents said they received helpful care and did not feel singled out or retaliated against.
21 Sept 2020
21 Sept 2020
Investigated the allegation that staff retaliated against a resident by harassment; found the evidence insufficient to support this claim.
31 Jan 2020
31 Jan 2020
Determined that staffing levels were insufficient to meet residents’ needs and that the facility failed to prevent scabies outbreaks, keep linens, and residents’ clothing clean due to equipment problems and management issues.
§
12 Nov 2019
12 Nov 2019
Reviewed safety conditions, staffing, and administrative compliance during an unannounced visit, noting proper posted required documents and adequate safety measures, but identifying expired CPR and First Aid cards for some staff members.
30 Sept 2019
30 Sept 2019
Conducted an unannounced visit to investigate a complaint, toured the interior and exterior grounds, including the memory and laundry areas, and interviewed staff; no deficiencies or penalties were identified.
