Pricing ranges from
    $6,257 – 8,134/month

    Cedars Assisted Living

    17300 Roscoe Blvd, Northridge, CA 91325
    • Independent Living
    • Assisted Living
    • Memory Care

    Warm staff, secure, clean home

    I'm very pleased with our experience - management and staff are warm, respectful and attentive, and Jorge Torres made our move-in smooth. The facility is clean, secure and truly feels like home; the food from the new chef is excellent and activities (music, movies, outings, games, crafts) keep residents engaged. I highly recommend this community for professional, compassionate senior care.

    Loved one of resident
    Jul 2026

    Pricing

    Prices shown are estimates and subject to change. Contact your senior living advisor for current pricing.

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    Amenities

    Healthcare services

    • Activities of daily living assistance
    • Assistance with bathing
    • Assistance with dressing
    • Assistance with transfers
    • Medication management
    • Mental wellness program

    Healthcare staffing

    • 12-16 hour nursing
    • 24-hour call system
    • 24-hour supervision

    Meals and dining

    • Diabetes diet
    • Meal preparation and service
    • Restaurant-style dining
    • Special dietary restrictions

    Room

    • Air-conditioning
    • Cable
    • Fully furnished
    • Housekeeping and linen services
    • Kitchenettes
    • Private bathrooms
    • Telephone
    • Wifi

    Memory care community services

    • Mild cognitive impairment
    • Specialized memory care programming

    Transportation

    • Community operated transportation
    • Transportation arrangement
    • Transportation arrangement (non-medical)

    Common areas

    • Beauty salon
    • Computer center
    • Dining room
    • Fitness room
    • Gaming room
    • Garden
    • Outdoor space
    • Small library
    • Wellness center

    Community services

    • Concierge services
    • Fitness programs
    • Move-in coordination

    Activities

    • Community-sponsored activities
    • Planned day trips
    • Resident-run activities
    • Scheduled daily activities

    Reviews

    3.72·(69)

    Overall rating

    1. 5
    2. 4
    3. 3
    4. 2
    5. 1
    • Care

      3.7
    • Staff

      3.7
    • Meals

      3.4
    • Amenities

      4.0
    • Value

      2.5

    Pros

    • Compassionate, attentive caregiving staff
    • Knowledgeable and helpful sales/marketing leadership
    • Dedicated medication-management nurse support
    • Locked memory-care unit with its own dining area
    • Engaging, varied activity program (outings, live music, crafts, games)
    • Large dining room and varied weekly menu options
    • On-site amenities (hair salon, outdoor garden/mini park, barbecue area)
    • Smooth move-in and transition processes
    • Spacious room options
    • Safety-focused design and secure layout
    • Clean and well-maintained common areas
    • Active social atmosphere

    Cons

    • Inconsistent management responsiveness and family communication
    • Staffing shortages and turnover affecting care continuity
    • Medication-management inconsistencies
    • Unreliable meal quality and meal-service continuity
    • Sanitation and pest-control concerns in some areas
    • Inadequate upkeep of high-traffic finishes and flooring
    • Variable room condition and limited personalization in some units
    • Security and financial-control vulnerabilities, including allegations of theft and account irregularities
    • Night-shift response and training gaps

    Summary of reviews

    Cedars Assisted Living elicits a mixed but actionable picture. Many reviewers praise the direct caregiving teams as compassionate and attentive, and several families described smooth move-ins and helpful guidance from sales and marketing staff. The facility has a clearly defined memory-care (Alzheimer/dementia) wing with a locked layout and dedicated dining, and reviewers consistently highlight an active, varied activities program — including outings, live music, games, crafts, and movie nights — that supports social engagement. On-site amenities such as a hair salon, outdoor garden/mini park, barbecue area, and a large dining room contribute to a community-style environment for residents.

    Dining and nutrition are areas of both strength and variability. The facility offers three to four menu choices with weekly changes and a sizeable dining area with table settings; some reviewers noted improvements under a new chef and described hot, healthy meals. At the same time, others described inconsistent meal quality, late or missing meal delivery, and kitchen continuity issues. Prospective families should clarify current kitchen staffing, meal-delivery protocols, and recent changes to the dining program during a tour.

    Operationally, several recurring concerns point to structural issues rather than isolated events. Multiple reviewers described uneven management responsiveness, delays in communications, and difficulty obtaining timely answers from nurses or administrators. Staffing levels and turnover were frequently cited as contributing factors to inconsistent care continuity, longer wait times, and occasional lapses in service during meals and medication administration. There are explicit medication-management inconsistencies described; families should request the facility’s medication-administration protocols, staff training records, and incident escalation procedures.

    Facility condition and safety present a mixed assessment. Common areas and many rooms are described as clean and well maintained, and the campus design emphasizes safety and security. However, other comments note wear-and-tear in an older building (worn carpets and finishes), sanitation and pest-control concerns in some areas, and uneven room conditions or limited ability to personalize living spaces. Night-shift performance and after-hours door-response were also called out as needing improvement in some accounts.

    Serious operational red flags include allegations related to property or financial vulnerabilities; these are significant and should prompt specific inquiries about resident financial safeguards, mail handling, and staff access controls. While some reviewers describe new leadership and management changes that appear to be improving culture and service, others still report unhelpful or apathetic administrative responses. Prospective residents and families would be prudent to ask about recent leadership changes, staffing ratios, staff turnover rates, dining and medication oversight improvements, pest-control measures, and mechanisms for reporting and resolving concerns.

    In summary, Cedars offers many of the features families seek — an active program, memory-care capacity, substantial common spaces, and generally caring direct-care staff — but it also shows operational inconsistency in management responsiveness, staffing, dining reliability, and facility upkeep. A focused, on-site evaluation combined with specific questions about current corrective actions and policies will give the clearest sense of whether the facility’s strengths align with a particular family’s priorities and safety expectations.

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    Location

    Map showing location of Cedars Assisted Living

    Cedars Assisted Living is located at 17300 Roscoe Blvd, Northridge, CA, 91325.

    About Cedars Assisted Living

    Cedars Assisted Living sits in a lively neighborhood with parks, cafes, and medical centers close by, and it tries to help folks age 55 and older live with support, comfort, and a sense of belonging, with spaces both inside and out for people to gather or enjoy a quiet moment. The facility can care for up to 175 residents and offers independent living, assisted living, and memory care, so people can stay even as their needs change, whether it's getting a little more help with daily routines or specialized support for memory loss like Alzheimer's or other dementias, and there's a secure area with care plans made for each person to help reduce confusion and keep residents safe.

    You'll find 24-hour staff along with nurses and doctors on call, homecare workers, and therapists-like physical, occupational, and speech therapy-and even dental and podiatry services, which makes it easier when health needs come up and you don't want to keep running out for appointments. Apartments include call and emergency response systems, there are wheelchair accessible showers, and care staff can help with things like bathing, dressing, grooming, medication management, and incontinence care, with attention to physical and mental well-being throughout the week.

    Meals are provided every day-three times a day-with care taken over nutrition, and staff handle laundry and linen services to keep everyday life simple, plus there are utilities like water, heating, air, and even basic cable. Social life gets a boost with structured programs to help friendship grow and a full lineup of social, educational, spiritual, and entertaining activities, both on site and on trips out of the building, so people can stay active and connected, and those in memory care can join in cognitive-focused programs to support their minds.

    Spiritual care is available, and the facility hosts devotional services for those who want extra support, and there's a beauty salon and barber shop for personal care, with pets allowed for company if you'd like. Residents have access to transportation-shuttle rides and ride-share options-making it easier to get to doctor visits or errands, and there's resident parking too for those who drive. Male and female residents can choose separate living areas if needed, and there's hospice and respite care for folks needing extra help for a short while or at the end of life.

    Cedars Assisted Living is licensed by California (license number 197608267) and has a verified commitment to safety and good care standards. The staff are known for being friendly and helpful, and the community tries to make new arrivals feel at home. The building and grounds are kept up with safety in mind, and you'll find common spaces to read or chat, places to walk outside, and programs to help keep both mind and body healthy as you age.

    People often ask...

    Cedars Assisted Living offers competitive pricing, with rates starting at a cost of $6,257 per month.

    Cedars Assisted Living offers independent living, assisted living, and memory care.

    There are 17 photos of Cedars Assisted Living on Mirador.

    Yes, Cedars Assisted Living allows residents to age in place and adjust their level of care as needed.

    The full address for this community is 17300 Roscoe Blvd, Northridge, CA 91325.

    No, Cedars Assisted Living does not offer respite care. Respite care in assisted living communities provides temporary, short-term relief for primary caregivers by offering professional care for their loved ones. It allows individuals to stay in an assisted living community for a limited time, giving caregivers a break while ensuring residents receive necessary support and assistance with daily activities.

    Safety & Compliance

    In California, the Department of Social Services' Community Care Licensing Division licenses residential care facilities for the elderly, conducting inspections and investigating complaints.

    License number197608267
    StatusLicensed
    Facility typeResidential Care Elderly
    Capacity175 residents
    LicenseeCEDARS ASSISTED LIVING, INC.
    EffectiveDecember 16th, 2011
    View the official license record

    Inspection Reports

    182

    Reports

    43

    Type A Citations

    62

    Type B Citations

    147

    Complaints

    7

    Years

    20 May 2026Complaint
    Investigated a complaint that a resident received dialysis on-site without prior approval, a service that should be provided in a medical setting.
    • Type A87611(a)
    04 Mar 2026Inspection
    Investigated allegations of abuse by a staff member involving three residents. The allegations included rough handling during personal care causing pain, verbal abuse and intimidation causing emotional distress, and forceful feeding despite their inability or refusal to eat.
    24 Feb 2026Inspection
    Investigated a rape allegation where a resident accused another resident; proper measures were taken, including transport to a hospital and notifying responsible parties.
    24 Feb 2026Complaint
    Investigated the allegation that a resident sustained unexplained fractures while in care and the allegation that the resident sustained severe unexplained bruising.
    23 Jan 2026Inspection
    Observed a pending change of ownership for a facility via stock acquisition, with a revocation action still unresolved.
    06 Jan 2026Inspection
    Identified maintenance and safety issues, including improper lighting in the kitchen and a damaged window screen.
    • Type BCCR87303(a)
    • Type BCCR87303(c)
    22 Dec 2025Complaint
    Identified multiple occupied rooms with disrepair, including loose baseboards, leaking toilets, water damage, and an exposed light fixture; observed slip hazards and roaches in resident spaces.
    • Type B87303(a)
    • Type B87303(e)(5)(A)
    • Type B87468.1(a)(2)
    15 Dec 2025Inspection
    Identified an allegation that a resident sustained pressure injuries while in care, including two stage 3 ulcers requiring hospitalization and surgical intervention. A civil penalty of $10,000 was assessed.
    • Type A87615(a)(1)
    • Type A1569.49(f)
    • Type A15610.67
    25 Nov 2025Complaint
    Investigated the allegation that meals were not of quality in a care setting. Observations showed residents received two slices of English muffins with scrambled eggs, cereals, milk, juice, and occasional bananas; most residents interviewed liked the quality and noted slight improvement.
    25 Nov 2025Inspection
    Investigated a complaint alleging a resident sustained pressure injuries while in care and noted potential civil penalties under Health and Safety Code for the allegation.
    15 Oct 2025Inspection
    Observed safety and service concerns, including a missing electrical outlet and a large hole behind a resident's door. Also noted lack of basic cable per admission agreement and inadequate meal service staffing.
    • Type B87303(a)
    • Type B87507(f)
    • Type B87411(d)(3)
    • Type B87413(a)(1)
    15 Oct 2025Complaint
    Observed residents could request extra food and snacks were available. Interviews indicated some residents disliked the meals but could obtain alternatives.
    08 Oct 2025Complaint
    Investigated complaints about food quality, meal quantities, and dietary plan adherence; found no evidence to support these allegations.
    23 Sept 2025Complaint
    Investigated two allegations that residents sold or used drugs on the premises; interviews and observations found no evidence of either.
    19 Aug 2025Complaint
    Investigated an allegation that staff did not meet residents' care needs. Staff were observed assisting all residents, including those temporarily relocated, and maintaining access to building areas as needed.
    15 Aug 2025Inspection
    Identified a pending revocation action related to a resident's pressure injuries and prior generator issues, with a virtual meeting discussing the matter.
    12 Aug 2025Complaint
    Investigated a complaint alleging staff hit a resident, stole belongings, left a resident in a soiled diaper for an extended period, and made inappropriate comments. Interviews and record reviews did not establish the allegations.
    22 Jul 2025Inspection
    Identified a fire safety deficiency after a fire department inspection. A fire watch was required due to the fire protection system being out of service.
    • Type A87203
    14 Jul 2025Complaint
    Investigated allegations that staff failed to rotate a resident resulting in pressure sores and that a resident did not receive water or food.
    • Type A87705(b)(B)
    30 Jun 2025Complaint
    Investigated the allegation that staff did not ensure a resident's catheter needs were being met.
    • Type A87623(a)(1)(a)
    21 May 2025Complaint
    Investigated that staff did not meet a resident's care needs. Records showed severe dehydration and hypernatremia, and hospice notes indicated the resident was not eating.
    • Type A1569.269(a)(6)
    15 May 2025Complaint
    Investigated a complaint that staff did not meet residents' care needs. Found staff responded to residents' needs and that temporarily relocated residents were cared for and assisted during an emergency.
    05 May 2025Complaint
    Investigated a complaint alleging four specific issues: staff did not provide a copy of the admission agreement, did not provide an itemized monthly statement, did not provide adequate food service, and did not provide laundry service.
    05 May 2025Complaint
    Investigated an allegation that staff did not provide a safe environment for residents, including a report that a resident was molested. Interviews with residents and staff were conducted.
    29 Apr 2025Complaint
    Investigated three complaints alleging medication assistance was not provided, food quality was poor, and residents were left unattended; interviews and records indicated medications were administered as prescribed, meals were acceptable, and staff responded when a resident collapsed with CPR performed.
    29 Apr 2025Inspection
    Investigated a self-reported sexual molestation allegation involving a caregiver and a resident. No deficiencies were cited after interviews and record review.
    16 Apr 2025Complaint
    Investigated the allegation that staff did not prevent residents in care from engaging in inappropriate interactions; interviews with residents and staff did not reveal any inappropriate touching or remarks.
    16 Apr 2025Complaint
    Investigated a resident-to-resident hitting incident and a separate incident where a resident threatened another. Interviews and records were reviewed.
    08 Apr 2025Complaint
    Investigated an allegation that staff did not have planned activities for residents, did not meet residents' needs, and could not properly lift a resident; interviews and observations showed activities available, residents' needs were being met, and staff could assist with transfers as needed.
    08 Apr 2025Complaint
    Investigated an allegation that staff did not prevent a resident from being physically assaulted by another resident.
    08 Apr 2025Complaint
    Investigated the allegation that a resident sustained multiple pressure injuries due to lack of care by staff. Findings indicated no evidence that staff negligence caused the injuries.
    02 Apr 2025Complaint
    Observed a resident's room floor in disrepair with wood laminate lifting; staff confirmed the issue.
    • Type B87303(a)(1)
    26 Mar 2025Complaint
    Investigated an allegation that a resident sustained a cervical neck fracture while in care. The investigation identified concerns about supervision and care that contributed to the injury.
    • Type A1569.269(a)(6)
    19 Mar 2025Complaint
    Investigated two allegations: laundry services for residents and odor in resident rooms. Observed working laundry equipment, reviewed records, and spoke with staff and residents.
    11 Mar 2025Complaint
    Investigated a resident's unexplained injuries and a housekeeping complaint; findings were unsubstantiated based on interviews and observations.
    05 Mar 2025Complaint
    Investigated the allegation that staff do not answer residents’ calls promptly. Observed that call lights were functioning and staff responded within minutes; multiple resident interviews confirmed timely responses.
    25 Feb 2025Inspection
    Identified a self-reported incident alleging that a staff member hit a resident on 02/19/25; interviews indicated inconsistent statements about the event.
    • Type B87468.1(a)(3)
    05 Feb 2025Complaint
    Investigated a complaint alleging staff hit a resident, did not attend to toileting in a timely manner, and failed to safeguard personal belongings; the investigation found no evidence to support the allegations.
    29 Jan 2025Complaint
    Investigated an altercation between two non-ambulatory residents in which one punched the other, causing a facial injury; staff intervened and medical care followed.
    22 Jan 2025Complaint
    Investigated the allegation that staff did not properly report incidents involving residents.
    22 Jan 2025Complaint
    Investigated a complaint that staff did not intervene during a resident-on-resident assault. Interviews indicated the incident was reported and the resident was taken to the hospital.
    17 Jan 2025Inspection
    Observed forty-eight residents evacuated due to wildfires were relocated into appropriate rooms with bedding and supplies; fire safety equipment and routines appeared up to date.
    25 Nov 2024Complaint
    Investigated four allegations regarding sleeping arrangements, changes in medical condition, resident mistreatment, and room comfort; interviews with staff and residents and site observations were conducted.
    21 Nov 2024Complaint
    Investigated allegations of physical abuse, rough handling, inappropriate language, and cleanliness/pest concerns; evidence was insufficient to confirm or deny the allegations.
    20 Nov 2024Complaint
    Investigated a heating-related complaint and found temperatures generally within Title 22 regulations. Nine of ten residents reported warmth and comfort, and staff confirmed heaters were functioning and adjustable.
    13 Nov 2024Inspection
    Observed two memory care units, two medication rooms, and adequate staffing; areas were clean and safe with functioning alarms and fully charged fire extinguishers.
    30 Oct 2024Complaint
    Investigated a set of concerns about medical response, medication handling, incontinence care, showers, call buttons, resident respect, and POA access; findings showed these concerns were unsubstantiated.
    21 Oct 2024Complaint
    Investigated a claim that staff did not release a resident's records upon request. Interviews and records review indicated that requests are confidential and must be made in person or in writing with proper notification, and the resident had not been at the location since August 10, 2024.
    14 Oct 2024Inspection
    Observed a postural support that deprived a resident of movement, which is prohibited by regulation.
    • Type B87608(a)(5)
    24 Sept 2024Complaint
    Investigated a complaint alleging resident injuries and staffing concerns. Findings indicated the allegations were not supported by evidence.
    16 Sept 2024Complaint
    Identified two allegations: unlawful eviction for non-payment of rent and potential financial abuse involving charges to a resident's medical card. The review found no evidence to support either claim.
    05 Sept 2024Complaint
    Investigated the allegations that a resident choked on food due to lack of supervision and that a resident developed a UTI while in care. Updated information showed the resident could feed self and no longer required services, and there wasn't enough evidence to prove fault for either issue.
    06 Aug 2024Complaint
    Investigated multiple allegations including safeguarding of personal belongings, a fall with injury, feeding assistance, abuse, and medication help; interviews and record reviews were conducted.
    30 Jul 2024Complaint
    Identified allegations that a staff member hit residents and yelled at them. Interviews with residents and staff and on-site observations supported these reports.
    • Type A87468.1(a)(3)
    15 Jul 2024Complaint
    Investigated two allegations about prompt access to resident records and responsiveness to a resident representative; included document requests, interviews with residents and staff, and record review. Found the allegations to be unsubstantiated.
    15 Jul 2024Complaint
    Investigated allegations of financial abuse, unlawful eviction, and failure to cooperate with an Ombudsman; findings indicated the allegations were unsubstantiated.
    08 Jul 2024Complaint
    Investigated two allegations: staff confiscated a resident's personal belongings and staff refused to assist a resident; interviews and observations were conducted.
    08 Jul 2024Complaint
    Investigated two allegations that staff disturbed residents' sleep and made inappropriate comments to residents; interviews and observations found no evidence to substantiate the claims.
    03 Jul 2024Complaint
    Investigated two allegations regarding dignity in relationships and timely communication; interviewed residents and staff and conducted an on-site tour.
    19 Jun 2024Complaint
    Investigated two complaints about storage in residents' rooms and general disrepair; observed maintenance work underway and that rooms were not used for storage.
    • Type A87303(a)
    11 Jun 2024Complaint
    Identified roach presence and cleanliness concerns during the visit, with roaches observed in several rooms and common areas.
    • Type A87303(a)
    06 Jun 2024Complaint
    Investigated the allegation that staff failed to protect a resident from an assault; interviews with residents and staff and on-site observations described a fight between residents and a history of aggressive behavior by one resident.
    03 Jun 2024Complaint
    Identified mold and cleanliness concerns during the visit and reviewed allegations related to hygiene needs and clothing disposal.
    • Type A87303(a)(1)
    03 Jun 2024Complaint
    Investigated the allegation that a resident's smoke alarm was not operating properly; interviews and a tour found alarms were functioning and no beeping was observed.
    22 May 2024Complaint
    Investigated the allegation of illegal drug activities on the premises and found no evidence of drug use or distribution.
    16 May 2024Complaint
    Investigated allegations that staff did not safeguard residents' belongings, that packages were not delivered to a resident promptly, that mold was present, and that a resident was left in a soiled diaper for an extended period.
    16 May 2024Complaint
    Investigated four allegations about activities, isolation, records, and door control; findings indicated no substantiated problems.
    13 May 2024Complaint
    Investigated illegal eviction allegation; interviews with residents and staff and review of notices and records were conducted.
    02 Apr 2024Complaint
    Investigated a complaint that a resident's fanny pack disappeared from their room and money remained missing; staff and resident interviews and document reviews were conducted.
    13 Mar 2024Inspection
    Observed two memory care units, multiple dining and activity spaces, and overall adequate safety measures with accessible rooms and functioning alarms. No citations were issued.
    12 Mar 2024Complaint
    Investigated the allegation that staff did not prevent residents from smoking in nonsmoking areas. Observation and interviews found posted no-smoking signage and a designated smoking area; several residents and staff confirmed awareness of the rules.
    26 Feb 2024Complaint
    Investigated four specific allegations about staff behavior and resident care, including intimidation, not repositioning, delayed incontinence care causing a rash, and safeguarding belongings.
    02 Feb 2024Complaint
    Investigated a complaint that pests were not kept under control; three residents reported cockroaches, and interviews supported concerns, though no pests were observed during the site tour.
    • Type B87303(a)
    30 Jan 2024Complaint
    Investigated allegations that staff caused injury to a resident and were physically and verbally abusive; the three allegations were unsubstantiated.
    04 Oct 2023Complaint
    Investigated allegations that a resident's Social Security funds were mismanaged and that Personal Needs Income and accounting records were not properly maintained, including concerns about communication with the resident's representative and ombudsman access. Found insufficient evidence to prove mismanagement, missing Personal Needs Income, improper records, or interference with the ombudsman's involvement.
    04 Oct 2023Complaint
    Investigated six specific allegations, including illicit drug sale and use, failure to seek timely medical treatment, improper food service, verbal abuse, and safeguarding of personal belongings; interviews and on-site observations did not reveal conclusive evidence to support any allegation.
    06 Sept 2023Inspection
    Identified that a staff member worked at the facility without association to it, despite having fingerprint and background clearance.
    • Type A1569.17(b)
    • Type A87355(c)
    06 Sept 2023Complaint
    Investigated a complaint that a staff member pushed a resident. Interviews and observations did not provide enough evidence to confirm the incident.
    31 Aug 2023Complaint
    Investigated two allegations: inadequate record keeping for a resident and not allowing timely medical attention; records for the resident were maintained and the resident was timely reassessed by a physician.
    30 Aug 2023Complaint
    Investigated a complaint alleging a resident did not receive an admission agreement, did not receive a proper medical assessment, and that staff denied a resident's request to leave. Interviews and record reviews found no conclusive evidence to support these allegations.
    30 Aug 2023Complaint
    Investigated the allegation that staff interfered during a complaint investigation; determined that the allegation did not have supporting evidence.
    23 Aug 2023Complaint
    Investigated a complaint alleging a resident was placed in memory care with other residents with severe dementia and that staff yelled at residents. Found insufficient evidence to prove the alleged violations.
    16 Aug 2023Complaint
    Identified noncompliance with fire safety regulations that posed an immediate risk to residents. A civil penalty was issued.
    • Type A87203
    16 Aug 2023Complaint
    Investigated the allegation that staff did not prevent a resident from engaging in physical altercations. Found there was insufficient information to support the allegation.
    14 Aug 2023Complaint
    Investigated two allegations regarding bathing assistance and access to medical care for a resident. Evidence was insufficient to prove or disprove either allegation.
    01 Aug 2023Inspection
    Investigated an incident where a resident exited the memory care wing through a window. Staff conducted a wide search, contacted authorities, and the resident was later located.
    29 Jul 2023Complaint
    Investigated allegations that staff did not provide toileting items, did not meet a resident's hygiene needs, did not provide access to a resident's personal records, and interfered with a complaint investigation.
    25 Jul 2023Complaint
    Investigated the allegations that staff did not ensure residents' needs were met, that staffing was insufficient, and that residents could not participate in decisions about their care, and found interviews mostly indicated needs were met and residents could participate in decisions.
    25 Jul 2023Complaint
    Investigated allegation of multiple care concerns, including abuse, rough handling, inappropriate remarks, mold, safeguarding residents' belongings, and breakfast access; interviews with residents and staff and a physical tour found no evidence to support these allegations.
    07 Jul 2023Complaint
    Investigated whether a resident developed sepsis while under care and found no evidence of neglect after reviewing hospital records and staff interviews.
    07 Jul 2023Inspection
    Observed no immediate health and safety risks; areas checked were clean and sanitary, with pest-control services performed on a routine schedule.
    21 Jun 2023Inspection
    Observed a strap restraining a resident in a chair, which staff removed after being alerted. This restraint use to keep a resident seated to prevent a fall was identified as the basis for a deficiency.
    • Type A87468.2(a)(8)
    10 Jun 2023Complaint
    Investigated a complaint alleging issues with bed adjustment, mail handling, personal belongings, and hygiene; conducted a tour, reviewed records, and interviewed residents and staff.
    20 May 2023Complaint
    Investigated the allegation that staff blocked a long-term care ombudsman from investigating a resident's concerns. Found there was insufficient information to support the allegation.
    13 May 2023Complaint
    Investigated allegations that staff mimicked a resident, that a call button was inaccessible, and that a personal belongings inventory was not logged or provided to the ombudsman.
    17 Apr 2023Complaint
    Investigated rodent issue; rodent droppings found in kitchen and a resident room despite pest control efforts.
    • Type B87303(a)
    • Type B80076(a)(17)
    18 Mar 2023Complaint
    Identified two issues: staff wore masks under their noses, and rooms had earlier repairs (closet door, bathroom vanity, and wall) now fixed.
    • Type B87470(c)(1)(F)
    • Type B87470(c)
    • Type B87303(a)
    18 Mar 2023Complaint
    Investigated allegations about mishandling a resident's funds, charging for services not received, leaving a resident soiled, inadequate hygiene, and personal belongings not safeguarded; interviews and records were reviewed.
    14 Mar 2023Complaint
    Investigated allegations that staff did not assist with dental care, ADLs, or cleaning the resident's room and found insufficient evidence to support them.
    25 Jan 2023Complaint
    Investigated allegations that staff did not clean a resident's room while they were in skilled nursing and did not respond to requests to retrieve belongings.
    • Type B87303(a)
    • Type B87468.1(a)(9)
    19 Jan 2023Complaint
    Investigated an allegation that a staff member abused a resident; the allegation was deemed unsubstantiated.
    11 Jan 2023Inspection
    Observed gnats in a resident’s room and a lunch bag with spoiled food that had not been discarded after the resident’s hospital admission.
    • Type B87303(a)
    11 Jan 2023Complaint
    Found that a resident did not have access to a refrigerator or microwave in their room under Assisted Living Waiver rights.
    • Type B87468.1(a)(2)
    04 Jan 2023Complaint
    Investigated allegations that staff threatened a resident and failed to assist with incontinence, hygiene, feeding, and laundry.
    04 Jan 2023Complaint
    Investigated allegations that staff mishandled a resident and that the resident was assaulted by an unknown person; found insufficient evidence to confirm the incidents.
    21 Dec 2022Complaint
    Investigated a complaint alleging staff sexually abused a resident and inappropriately kissed a resident. The investigation relied on interviews and observations during COVID-19 lockdown and did not find evidence to support these allegations.
    21 Dec 2022Complaint
    Investigated two allegations that staff sexually abused residents and handled residents roughly. Interviews found no evidence to prove either allegation.
    21 Dec 2022Complaint
    Investigated a complaint alleging issues with food service, safeguarding residents' property, denying visitors, and respectful treatment. All allegations were deemed unsubstantiated.
    21 Dec 2022Inspection
    Found no health and safety deficiencies during the visit; PPE supplies were sufficient and hygiene measures observed.
    21 Dec 2022Complaint
    Investigated a complaint alleging visitors were not allowed and privacy was not maintained, and that a resident's personal property was not safeguarded; interviews and records reviewed.
    15 Dec 2022Complaint
    Investigated a report that a resident choked on their food due to lack of supervision. Interviews with staff and residents, plus a records review, were conducted to assess the incident.
    20 Oct 2022Complaint
    Investigated allegations that staff pulled a resident's hair, pushed them from a wheelchair, and dragged them on the floor, along with concerns about safeguarding personal belongings, incontinence care, feeding, and physical therapy. Investigators interviewed staff and the administrator and reviewed records to determine the facts.
    06 Oct 2022Complaint
    Investigated a complaint that a resident sustained multiple pressure injuries while under care. Information indicated the wounds existed before arrival and were not obtained during the stay.
    14 Sept 2022Complaint
    Identified that room tray deliveries were delayed, with residents waiting up to two hours after the dining room opened, and that some residents were not treated with dignity by staff.
    • Type B87411(a)
    • Type B87468.1(a)(1)
    09 Sept 2022Complaint
    Investigated allegation that staff did not allow a resident to speak with their medical provider when the provider called on three occasions. The issue involved restricting direct communication between the resident and the medical provider.
    • Type B87468.1(a)(16)
    07 Sept 2022Complaint
    Observed that a resident's room contained expired food, trash not disposed, and the room was unkempt with a foul odor.
    • Type B87303(a)
    07 Sept 2022Complaint
    Investigated two allegations about supervision and footwear. Findings concluded both allegations were unsubstantiated.
    16 Aug 2022Complaint
    Investigated a complaint about roaches; interviews with residents and pest-control records showed roaches in resident rooms and common areas.
    • Type A87303(a)
    16 Aug 2022Complaint
    Investigated two allegations: that medical transportation was not provided to meet a resident's needs, and that a resident's sheets were not changed in a timely manner. Interviews indicated transportation was provided and sheets were changed when soiled.
    16 Aug 2022Complaint
    Found that most residents reported adequate food service and that basic needs were met. Interviews indicated staff generally communicated with residents and no language barrier concerns were identified.
    30 Jun 2022Complaint
    Investigated two concerns about personal belongings and record-keeping; interviews and records review did not establish a verified violation at the location.
    26 May 2022Complaint
    Identified the allegation that a resident was left in a soiled diaper for an extended period; interviews with residents were conducted to investigate the concern.
    16 May 2022Complaint
    Investigated allegations that staff did not provide adequate care and did not respond promptly to call lights, resulting in residents being left in soiled diapers for extended periods.
    • Type A87464(f)(4)
    • Type A87625(b)(3)
    • Type B87468.2(a)(4)
    06 May 2022Complaint
    Investigated two allegations of staff touching a resident inappropriately and mishandling a resident; interviews and medical records were reviewed.
    03 May 2022Complaint
    Investigated the allegation that electricity malfunctioned; interviews indicated a single outage that was fixed the same day.
    02 May 2022Inspection
    Investigated an allegation that a staff member slapped a resident after the resident attempted to leave the memory care unit; interviews showed conflicting accounts and further investigation was needed.
    02 May 2022Complaint
    Investigated complaints about doors being locked and supervision; concluded the issues were unsubstantiated.
    22 Apr 2022Complaint
    Identified that a resident developed stage 3 pressure injuries while in care. The finding referenced a prohibition on admitting or retaining residents with stage 3 or 4 pressure injuries.
    • Type A87615(a)(1)
    16 Apr 2022Complaint
    Investigated two allegations: a resident was left in a soiled diaper for an extended period, and residents were not allowed visitors. Interviews and records indicated the allegations were deemed unsubstantiated.
    16 Apr 2022Complaint
    Investigated allegations that staff did not assist a resident with incontinence care, obtaining medical care, or showers.
    06 Apr 2022Complaint
    Investigated an allegation that a resident was touched inappropriately by another resident. Interviews could not identify who touched or when it occurred.
    30 Mar 2022Complaint
    Investigated an allegation that a resident's room was not properly cleaned.
    • Type B87303(a)
    26 Mar 2022Complaint
    Found that the resident's fall and injuries were not caused by staff negligence.
    16 Mar 2022Complaint
    Investigated a complaint alleging mismanagement of residents' medications; interviews and records did not reveal discrepancies.
    10 Feb 2022Complaint
    Identified rodents on the site based on pest-control records and resident reports. Investigation noted ongoing pest concerns requiring attention.
    • Type B87464(f)(2)(2)
    • Type B87307
    10 Feb 2022Complaint
    Investigated a resident's urinary tract infection, a wandering incident due to lack of supervision, and a failure to report an incident.
    • Type A87464(f)(1)(f)
    • Type B87464(f)(4)(4)
    • Type B87211(a)(1)(D)(D)
    16 Dec 2021Complaint
    Investigated the allegation that a resident was evicted after filing a complaint; interviews indicated the resident had a history of breaking house rules and had two eviction warnings.
    14 Dec 2021Complaint
    Investigated an allegation that a staff member sexually assaulted a resident and that the resident's privacy was not being observed; interview and record reviews did not provide corroborating evidence.
    14 Dec 2021Complaint
    Investigated three allegations about care: not bathing a resident, not safeguarding a resident's money, and staff refusing to assist a resident. Interviews and observations did not support these concerns.
    14 Dec 2021Complaint
    Investigated three allegations—staff took resident’s personal items, did not ensure dietary needs were met, and locked a resident in their room—and found no corroborating evidence.
    14 Dec 2021Complaint
    Investigated a complaint that staff did not treat a resident with dignity; interviews of staff and residents found no corroborating evidence.
    07 Dec 2021Complaint
    Investigated an allegation that a resident's needs were not being met. Interviews indicated the resident needed more medical care and had home health services, with staff providing ongoing non-medical support.
    29 Nov 2021Inspection
    Identified issues with eviction notice procedures and incident reporting.
    • Type B87224(a)(4)
    • Type B87211(a)(1)(D)
    29 Nov 2021Complaint
    Investigated the eviction allegation that a resident was not accepted back after hospital discharge on 11/17/2021.
    • Type B87224(a)(4)
    18 Nov 2021Complaint
    Investigated an allegation that a resident was abused and forced to stay at the home. Interviews indicated no abuse and that staying was not forced, with placement discussed with a case manager.
    05 Nov 2021Complaint
    Investigated allegations that a resident suffered multiple falls and was malnourished; findings referenced inpatient and home health records and staff interviews indicating concerns about fall prevention and monitoring of nutrition.
    • Type A87464(f)(1)
    • Type A87464(f)
    • Type A87466
    05 Nov 2021Complaint
    Investigated the allegation that a resident had multiple unstageable pressure injuries. Records showed the resident sustained several unstageable injuries during the stay.
    • Type A87615(a)(1)
    28 Oct 2021Complaint
    Investigated an allegation that staff do not answer the facility phone. Observed that calls were prioritized to emergencies and that pull cords were operable when tested.
    25 Oct 2021Complaint
    Investigated a complaint alleging cleanliness problems, pest activity, and insufficient resident supervision. Observations included roaches, a room with no running water, and disrepair in the dining area, with staff interventions noted in incidents.
    • Type B87303(a)
    25 Oct 2021Complaint
    Investigated the allegation that residents lacked planned activities and that meals were not of good quality. Interviews and kitchen observation indicated these concerns were present.
    • Type B87219(a)
    • Type B87219(f)
    • Type B87555(b)(8)
    13 Oct 2021Inspection
    Identified immediate safety risks from bedridden residents in rooms lacking appropriate fire clearance, exit doors locked with a key inside rooms, and nonworking smoke detectors.
    • Type A87202(a)(2)
    • Type A87203
    11 Oct 2021Inspection
    Investigated a missing resident incident and found staff acted promptly after learning of the resident's absence, coordinating with police and other care locations.
    04 Oct 2021Inspection
    Identified multiple health and safety deficiencies, including fire clearance noncompliance, missing hospice care plans, and unsafe room conditions.
    • Type A87202(a)(2)
    • Type A87608(a)(5)(B)
    • Type A87633(b)
    • Type A87705(c)(5)(A)
    • Type A87203
    • Type A87303(a)
    • Type A87303(e)(2)(e)
    • Type B87618(b)(3)(b)
    • Type B87307(a)(3)(B)
    • Type B87608(a)(3)(B)
    • Type B87633(b)
    • Type B87705(c)(5)(A)
    14 Sept 2021Complaint
    Found that a resident was moved to an independent setting under a county program rather than being evicted, and that repairs addressed leaks in several rooms.
    13 Jul 2021Inspection
    Found two deficiencies: a resident's appraisal hadn't been updated in the last 12 months, and there was no signed written agreement outlining responsibilities between the licensee and the home health agency.
    • Type B87463(c)
    • Type B87609(4)
    29 Jun 2021Complaint
    Investigated the allegation that staff did not provide activities for residents and that residents were isolated. Found limited activities and signs of loneliness among residents, including inconsistent activity calendars and nonfunctional entertainment equipment.
    • Type A87461(a)(4)
    • Type A87461(a)
    • Type B87219(a)
    23 Jun 2021Complaint
    Investigated a claim that staff provided medical care to residents; interviews indicated doctor and nurse practitioner visits are optional assessments and medication updates, not direct patient care.
    16 Jun 2021Complaint
    Investigated allegation that SSI benefits were not safeguarded for a resident; records and interviews showed mismanagement of funds leading to SSI benefits being discontinued.
    • Type A87468.2(a)(4)
    10 Jun 2021Complaint
    Investigated a roof and personal-items concern; observed ongoing ceiling repairs affecting a resident's room and related issues being addressed.
    • Type B87303(a)
    26 May 2021Complaint
    Investigated allegation that resident records were not released to an authorized representative.
    • Type B87468.2(a)(19)
    26 May 2021Complaint
    Investigated the allegation of illegal eviction and found no illegal eviction occurred.
    14 Apr 2021Complaint
    Investigated a complaint about readmitting a resident after hospitalization and safeguarding the resident's belongings. Interviews indicated the resident refused to return after hospitalization and belongings remained at the facility awaiting pickup.
    16 Nov 2020Complaint
    Found staff mismanaged and did not administer resident's medication as prescribed, resulting in a delay.
    • Type A87465(a)(5)
    28 Oct 2020Complaint
    Confirmed failure to safeguard resident's valuables and communicate promptly with family members after a resident's passing.
    • Type B87217(j)
    • Type B87468.1(a)(9)
    19 Aug 2020Complaint
    Determined inadequate evidence to support claims of poor food quality and consistently cold meals, as COVID-19 led to meals being served in resident rooms, causing temperature issues; new batch method implemented to address concerns.
    18 Aug 2020Complaint
    Investigated allegations of pest issues and facility disrepair, including dysfunctional air conditioning and heating units. Determined insufficient information to confirm or deny either claim, resulting in both being deemed unsubstantiated.
    01 Jul 2020Complaint
    Found no evidence of poor quality or insufficient quantity of food, adequate access to drinking water, or lack of a comfortable environment for residents.
    19 Jun 2020Inspection
    Confirmed an inappropriate sexual act occurred at the facility following an incident witnessed by a staff member.
    04 May 2020Complaint
    Investigated allegations of sexual abuse; found insufficient evidence to support claims against staff, resulting in the allegation being determined as unsubstantiated.
    27 Apr 2020Complaint
    Investigated claims of insufficient cleaning and failure to protect residents from insect bites, determined both allegations unsubstantiated based on interviews and observations.
    22 Apr 2020Complaint
    Investigated allegations of neglect, finding insufficient evidence for maggots in a resident's wound and determining appropriate medical care given for a resident with scabies.
    26 Feb 2020Inspection
    Identified deficiencies related to medication administration and resident appraisal during the visit.
    • Type A
    • Type B
    • Type B
    30 Jan 2020Complaint
    Confirmed allegations regarding the resident's fall due to lack of supervision, but found no evidence for the allegation of physical abuse or neglect.
    • Type A87464(f)(4)
    09 Jan 2020Complaint
    Investigated allegations that staff did not feed a resident appropriate food leading to weight loss and failed to provide them with their own clothing; determined both claims lacked sufficient evidence.
    06 Jan 2020Complaint
    Confirmed presence of live roaches in resident rooms and bathtubs. Deficiencies cited, civil penalty assessed.
    • Type B87303(a)
    30 Dec 2019Inspection
    Identified deficiencies in various areas, including hot water temperatures, cleanliness issues, and food supply shortages, during an inspection at a memory care and assisted living unit.
    • Type A
    • Type A
    • Type B
    • Type B
    • Type B
    23 Dec 2019Inspection
    Identified deficiencies in the condition of the rear exit door and failure to report suspected elder abuse incidents.
    • Type B15630(b)(1)
    • Type B
    19 Dec 2019Inspection
    Confirmed deficiency in reporting and following mandated requirements for a resident with scabies.
    • Type B
    06 Dec 2019Inspection
    Confirmed illegal eviction of a resident due to lack of proper documentation and resources provided.
    • Type B1569.683
    • Type B87468.1
    16 Oct 2019Complaint
    Investigated an allegation involving an altercation between two residents resulting in a leg wound; determined staff provided necessary care, and additional medical attention was not requested or required by the involved resident.
    09 Oct 2019Inspection
    Investigated a self-reported incident where a resident claimed their personal rights were violated by a staff member; further investigation needed after interviewing staff and residents and conducting a facility tour with no immediate hazards observed.
    30 Sept 2019Inspection
    Investigated an incident where a resident reported their personal rights were violated by a staff member; further investigation needed after reviewing records and conducting interviews, with no immediate health and safety hazards observed.

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