I toured and moved my parent into this beautiful, brand-new community and have been consistently impressed by the friendly, professional staff (special thanks to Liza and Vanessa), spotless bright rooms with plenty of natural light, and restaurant-quality meals. There are lots of activities, strong memory-care support, thoughtful amenities (gardens, music, physical therapy), and a responsive, compassionate team-I'd wholeheartedly recommend it.
Loved one of resident
Sep 2026
Pricing
Prices shown are estimates and subject to change. Contact your senior living advisor for current pricing.
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Amenities
Healthcare services
Activities of daily living assistance
Assistance with bathing
Assistance with dressing
Assistance with transfers
Medication management
Mental wellness program
Healthcare staffing
12-16 hour nursing
24-hour call system
24-hour supervision
Meals and dining
Diabetes diet
Meal preparation and service
Restaurant-style dining
Special dietary restrictions
Room
Air-conditioning
Cable
Fully furnished
Housekeeping and linen services
Kitchenettes
Private bathrooms
Spa
Telephone
Wifi
Memory care community services
Mild cognitive impairment
Specialized memory care programming
Transportation
Community operated transportation
Transportation arrangement
Common areas
Beauty salon
Computer center
Fitness room
Gaming room
Garden
Outdoor space
Small library
Wellness center
Community services
Concierge services
Fitness programs
Move-in coordination
Activities
Community-sponsored activities
Planned day trips
Resident-run activities
Scheduled daily activities
Reviews
4.00·(39)
Overall rating
5
4
3
2
1
Care
3.7
Staff
3.8
Meals
3.9
Amenities
4.5
Value
2.1
Pros
Brand-new, modern building
Resort-like architecture with abundant natural light
Spacious rooms with large windows and high ceilings
Well-maintained gardens, outdoor seating, and bocce
Restaurant-quality dining and diverse menu options
Multiple dining venues and extended dining hours
Varied social and engagement programs (music, gardening, outings)
Proactive safety checks including hourly night rounds
Concierge-style tour hospitality and welcome amenities
Daily housekeeping and high cleanliness standards
On-site transportation and activity rides
Cons
High leadership and executive turnover
Frequent direct-care staff turnover
Inconsistent staff training and onboarding
Understaffing in memory-care areas
Gaps in medication-administration controls
Unreliable personal emergency and fall-monitor systems
Inconsistent family and administrative communication
Regulatory citations in the memory-care unit
Variable activity engagement for higher-dependency residents
Premium pricing relative to perceived value
Summary of reviews
Oakmont of Novato is consistently described as a newly built, high-end senior community with strong hospitality cues. The physical plant is a clear strength: contemporary architecture, abundant natural light, large rooms and high ceilings, glass-walled areas opening to gardens, multiple dining venues, and well-maintained outdoor spaces including bocce and patios. Many families highlight the resort-like atmosphere, polished tour experiences, welcome amenities, and a clean, well-organized environment.
Dining and activities are prominent positive themes. Reviewers commonly praise the chef-driven menus, multiple dining venues, long dining hours, and frequent social offerings such as happy hour, planned outings, music, gardening, and programed group activities. The community also includes memory-support features (a music room, an aviary for engagement and calming, and memory displays), plus accessible transportation for off-site events. At the same time, some families described uneven activity engagement in higher-dependency care areas where programming can feel limited or passive.
Care and staffing present a mixed picture. Many caregivers and frontline staff are described as kind, patient, and attentive; specific employees were singled out for positive conduct and helpful guidance during tours and move-in processes. However, reviewers also raised recurring operational concerns: frequent turnover among executive leadership and direct-care staff, variability in training and onboarding (including use of temporary staff), and instances of understaffing in memory-care units. These patterns have been linked to family concerns about consistent care delivery, medication-administration controls, and the reliability of personal emergency/fall-monitoring systems.
Management and operational reliability are notable patterns to consider. Multiple comments referenced administrative instability, variable communication and responsiveness to families, and a small number of regulatory citations in the memory-care unit. While many visitors reported excellent tour experiences and responsive staff, others experienced scheduling or reception issues. Cost is another consistent theme: pricing is described as premium, and some families weigh the expense against mixed operational consistency when assessing value.
What to look for during due diligence: confirm current staffing ratios (particularly in memory care), review staff turnover and training protocols, test pendant/fall-monitor functionality and maintenance records, ask about medication administration and oversight procedures, review the facility's regulatory history and corrective actions, and observe activities in higher-dependency areas. In summary, Oakmont of Novato offers a high-quality physical environment and many hospitality-oriented strengths; prospective residents and families should balance those amenities against variable operational consistency in staffing, safety-device reliability, and management stability when making a placement decision.
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Location
Oakmont of Novato is located at 1465 S Novato Blvd, Novato, CA, 94947.
About Oakmont of Novato
Oakmont of Novato is a two-story senior living community made for adults aged 55 and over, with a focus on comfort, wellness, and a sense of belonging, and you'll find the grounds are lush and well-kept, with gardens and nice views all around. Residents can choose from a range of floor plans-studios, suites, one-bedroom, and two-bedroom apartments-spanning from 400 up to about 1,245 square feet, and each unit comes with kitchen appliances, cable or satellite TV, internet, and kitchenettes, while the larger designs let people find a space that feels right for them. This community provides independent living, assisted living, and memory care, supporting seniors who want as much independence as possible as well as those who need daily hands-on help or support with memory loss, and there's a full-time nurse along with trained aides for help with medication, bathing, and getting dressed.
Oakmont of Novato offers personalized care, with services tailored to each person, and staff are known to be attentive and respectful, working round the clock to make residents feel safe and heard, and there's a dedicated wellness center on site too. Memory care is provided in a special section called "Traditions," where people living with dementia or Alzheimer's disease get specialized care, a secure environment to prevent wandering, and cognitive activities to support their abilities. Residents in all parts of the community can join fitness and recreational programs, enjoy an aquatic spa or hot tub, spend time in indoor and outdoor gathering areas, take part in arts, crafts, and other hobbies, and attend devotional or educational programs, and the calendar includes both onsite and offsite activities for social connection.
The dining experience here is a highlight, with a culinary team led by an executive chef preparing quality meals daily, and the kitchen can handle special diets like diabetic, low salt, low fat, and vegetarian, while guest meals and room service are available for visitors. There's a coffee shop on the campus, a private movie theater for events, and common areas with entertainment, and residents can use transportation services for errands, appointments, and shopping nearby, with parking available for those who drive. Housekeeping, laundry, and building maintenance are all provided by staff, so residents have fewer worries about daily chores. Health services cover medication reminders, help with basic health needs, and ongoing support aimed at promoting independence as much as possible, and there's a beautician onsite for grooming.
Oakmont of Novato allows pets, supports English and other languages, and provides caregiver resources for family members. The facility stands out for its friendly, supportive staff and a community atmosphere known for kindness. The campus is near shopping, fine dining, arts, and entertainment, making it easy for residents to stay engaged, and the whole environment is built to offer safety, comfort, and a worry-free lifestyle for residents and their loved ones. Entry fees for assisted living start at $3,500, and the memory care entry fee is $2,000, and the facility is state licensed (number 216804022). Oakmont Senior Living developed the community, and the team aims to provide quality care, comfort, and support so seniors can live as independently and fully as possible.
Founded in 2001 by Bill Gallaher, Oakmont Senior Living has emerged as a nationally recognized leader in luxury senior living, headquartered in Windsor, California. The family-owned and operated company has grown to serve over 8,000 seniors across 80 luxury communities throughout California, Nevada, and Hawaii, generating annual revenue of $750 million. Oakmont Management Group, established in 2012 as the sole operator of these luxury communities, works in partnership with the Gallaher Family development company, which has been building seniors housing since the 1990s. The company has achieved remarkable growth, adding 1,811 units to its portfolio between 2024 and 2025, ranking No. 12 on the ASHA 50 list of largest senior living operators.
Oakmont provides comprehensive care services including assisted living, memory care, and retirement living, with a company-wide focus on individualized attention and luxury amenities. Their premier communities feature wellness centers, assistance with personal care, medication management, award-winning culinary programs, movie theaters, and pet therapy. The company has pioneered innovative programs such as virtual reality therapy using the Rendever platform, allowing seniors with Alzheimer's and dementia to relive past experiences and participate in new adventures. Their signature Traditions memory care neighborhoods provide individualized 24-hour care by providers trained in dementia education, offering daily reminiscence activities designed to help older adults recall positive memories.
Oakmont's mission centers on delivering meaningful lifestyles and relationships with residents, families, and team members by developing a winning culture anchored in five core values: authenticity, teamwork, compassion, commitment, and resilience. The company maintains an unwavering commitment to excellence, integrity, and high standards of service, with a philosophy of creating communities where residents can continue living even as their needs change. Their approach emphasizes creating safe, nurturing environments where both residents and team members can be the most authentic versions of themselves, fostering a culture that treats residents like family while maintaining luxury standards.
Oakmont's industry leadership has been recognized through numerous achievements, including ranking among the nation's largest operators and maintaining a 97 percent occupancy rate across their portfolio. The company was a 2022 Yass Prize finalist for innovation in education, and their SVP of Human Resources was inducted into McKnight's 2023 Hall of Honor for excellence in talent development. Recent strategic partnerships include an expanded relationship with Welltower and the launch of the Ivy Living brand, alongside major real estate transactions involving Healthpeak's $1.3 billion acquisition of 24 Oakmont communities. These partnerships and recognitions underscore Oakmont's position as an industry innovator committed to setting new standards in luxury senior living while maintaining their foundational values of personalized care and exceptional service.
People often ask...
Oakmont of Novato offers competitive pricing, with rates starting at a cost of $5,595 per month.
Oakmont of Novato offers assisted living and memory care.
There are 32 photos of Oakmont of Novato on Mirador.
The full address for this community is 1465 S Novato Blvd, Novato, CA 94947.
No, Oakmont of Novato does not offer respite care.
Respite care in assisted living communities provides temporary, short-term relief for primary caregivers by offering professional care for their loved ones. It allows individuals to stay in an assisted living community for a limited time, giving caregivers a break while ensuring residents receive necessary support and assistance with daily activities.
Safety & Compliance
In California, the Department of Social Services' Community Care Licensing Division licenses residential care facilities for the elderly, conducting inspections and investigating complaints.
License number
216804022
Status
Licensed
Facility type
Residential Care Elderly
Capacity
118 residents
Licensee
OAKMONT SR. LVNG. OF NOVATO OPCO LLC;OAKMONT ET AL
Identified a resident wandered off from memory care when a door was momentarily open, with staff not aware of the departure, creating an immediate safety risk. An elopement training was conducted for AM and PM shifts, and night shift training was required.
Type A87705(d)
Type A87101
02 Apr 2026Inspection
02 Apr 2026Inspection
Observed 85 residents in care, with 36 in memory care; food storage and safety systems appeared in place, and the evaluation was continued at a later date.
18 Dec 2025Inspection
18 Dec 2025Inspection
Identified an incident in which a resident slapped another, raising concerns about personal rights; a deficiency was noted.
Type B87468.1(a)(1)
06 Nov 2025Complaint
06 Nov 2025Complaint
Investigated a complaint alleging staff failed to supervise residents, resulting in an altercation between two residents.
Type B87468.1(a)(1)
06 Nov 2025Complaint
06 Nov 2025Complaint
Investigated an incident in which a resident slapped another. Supervision concerns were identified.
Type B87468.1(a)(1)
21 Oct 2025Complaint
21 Oct 2025Complaint
Investigated the allegation that a refund was not provided to the responsible party; records showed the calculated refund amounts aligned with the admission agreement.
16 Apr 2025Inspection
16 Apr 2025Inspection
Identified a staffing deficiency where seven of eight staff did not have current first aid certification on file, posing an immediate health and safety risk. Noted two resident records required updated physician reports.
Type A1569.618(c)(3)
24 Mar 2025Inspection
24 Mar 2025Inspection
Identified lack of supervision that led to a resident's fall with a subdural hematoma and hospitalization; a civil penalty related to serious bodily injury was issued.
Type A87465(a)(2)
Type A1569.49
Type A15610.67
05 Dec 2024Complaint
05 Dec 2024Complaint
Investigated the allegation that there was inadequate food service and that staff ate residents' food. Findings showed the kitchen was well stocked with ample food, and the allegations could not be proven.
14 Nov 2024Inspection
14 Nov 2024Inspection
Investigated a resident elopement incident; supervision was insufficient, creating risk to safety.
Type A87411(a)
29 Aug 2024Inspection
29 Aug 2024Inspection
Identified that suspected physical abuse of residents by a staff member was not reported within 24 hours as required by law.
Type A15630(a)
23 Jul 2024Complaint
23 Jul 2024Complaint
Concluded that the allegations that residents did not receive adequate food and that the food was not of good quality, and that residents' needs were not being met, were unsubstantiated.
20 Jun 2024Complaint
20 Jun 2024Complaint
Investigated an allegation that a staff member abused residents. Interviews and records showed the staff member physically abused multiple residents over two weeks, leading to an arrest and an immediate exclusion order.
Type A87468.2(a)(8)
20 Jun 2024Inspection
20 Jun 2024Inspection
Identified wet bed sheets and incontinence odor in the memory care unit, indicating cleanliness concerns related to incontinence.
Type B87625(b)(3)
20 Jun 2024Inspection
20 Jun 2024Inspection
Identified concerns about unlocked medications in a resident's apartment and inadequate staffing for memory care, along with kitchen storage issues and reporting obligations. Incident reporting appeared timely and resident medical documents in the reviewed files were complete.
28 Mar 2024Inspection
28 Mar 2024Inspection
Observed several noncompliance issues, including unlocked medications and improper medication storage, a resident with a prohibited health condition, delays in seeking medical attention, incomplete medical assessments in resident files, missing pre-admission appraisals, staffing gaps in memory care, and late reporting of incidents.
Type B87211
28 Mar 2024Complaint
28 Mar 2024Complaint
Identified that a rate increase due to a change in level of care was not properly communicated to the resident's representative within two business days, and backpay was requested without proper notice.
Type B1569.657(a)(a)
11 Jan 2024Complaint
11 Jan 2024Complaint
Identified that a resident's medication was not administered as prescribed and not refilled in time, and that the resident's authorized representative was not promptly informed.
Type A87468.1(a)(8)
27 Dec 2023Inspection
27 Dec 2023Inspection
Identified that a resident with dementia wandered off the grounds at night. Staff did not respond to the exit alert.
Type A87705(j)
27 Dec 2023Complaint
27 Dec 2023Complaint
Investigated allegations that delayed medical care contributed to a resident's death, that staff did not meet residents' care needs, and that medications were stolen by staff. Found insufficient evidence to prove these allegations.
09 Nov 2023Inspection
09 Nov 2023Inspection
Identified two incident-related events, including an injury from a bump between residents and a missing-items report; no deficiencies cited.
13 Oct 2023Inspection
13 Oct 2023Inspection
Identified multiple compliance issues related to medication management, incident reporting, medical documentation, and staffing/training.
Type B87211(a)(1)
Type B1569.69(a)(1)
13 Oct 2023Complaint
13 Oct 2023Complaint
Investigated the allegation that staff violated residents' personal rights and found no preponderance of evidence to support the claim.
17 Aug 2023Complaint
17 Aug 2023Complaint
Investigated a complaint about care; the allegation of failing to seek medical attention was unsubstantiated and the allegation of neglect/lack of supervision was unsubstantiated.
06 Jul 2023Inspection
06 Jul 2023Inspection
Identified non-compliance in timely medical attention, staffing levels, medication handling, and resident records.
29 Jun 2023Inspection
29 Jun 2023Inspection
Identified health and safety concerns, including a bathroom with feces and unsafe conditions, a resident lacking a medical assessment within the last year, and a staff member working without necessary criminal record clearance.
Type A87303(a)(1)
Type A87355(e)
Type B87458(a)
01 Jun 2023Complaint
01 Jun 2023Complaint
Investigated allegations that staff did not safeguard a resident's personal belongings and did not refund fees after move-out. Documentation and witness statements were reviewed.
Type A1569.652(c)
01 Jun 2023Inspection
01 Jun 2023Inspection
Identified missing glasses and hearing aids belonging to a former resident and lack of a completed personal property inventory with no documented loss procedures followed.
Type B87218(a)(1)
Type B87208(a)
16 May 2023Inspection
16 May 2023Inspection
Investigated a case involving two residents after a suspected physical incident; a skin tear on one and prior combative episodes were noted, with one-to-one staff support provided to reduce risk.
28 Apr 2023Complaint
28 Apr 2023Complaint
Investigated a complaint alleging resident falls due to lack of supervision and medication not dispensed as prescribed. The investigation found no clear link between falls and supervision and no definitive evidence that the medication was not administered as prescribed.
28 Apr 2023Inspection
28 Apr 2023Inspection
Identified an unannounced visit to amend a prior case management and citation record.
06 Apr 2023Inspection
06 Apr 2023Inspection
Identified concerns about medication administration and related safety issues, including a medication error and failure to follow physician orders. Also noted staffing shortages in memory care and incomplete incident reporting.
Type A87465(a)(5)
03 Apr 2023Inspection
03 Apr 2023Inspection
Found no deficiencies or citations during an unannounced case management visit. Residents appeared engaged and the environment was clean and comfortable.
21 Mar 2023Complaint
21 Mar 2023Complaint
Investigated allegations about a resident's injury and care; findings showed the injury-related claim and the incident-reporting claim could not be proven, while a separate concern about meeting the resident's needs had credible support.
Type A87464(f)(1)
Type B87211
Type B87101(c)(3)
Type B1569.2(c)
21 Mar 2023Complaint
21 Mar 2023Complaint
Investigated two allegations that staff did not prevent resident altercations and did not report incidents to licensing; found insufficient evidence to prove the allegations.
01 Mar 2023Complaint
01 Mar 2023Complaint
Investigated a complaint that a loud television from two residents interfered with another resident's sleep.
Type B87468.1(a)(3)
01 Mar 2023Inspection
01 Mar 2023Inspection
Identified three self-reported incidents of aggressive behavior by residents. No deficiencies were cited.
24 Jan 2023Inspection
24 Jan 2023Inspection
Observed follow-up on prior citations; no new citations were issued today.
19 Jan 2023Inspection
19 Jan 2023Inspection
Identified a medication dosage error in November 2022 where a resident did not receive the prescribed dose.
Type A80075(b)
12 Jan 2023Inspection
12 Jan 2023Inspection
Observed an unsecured bottle of finger nail polish remover in a memory care bathroom accessible to residents.
Type A87309(a)
12 Jan 2023Complaint
12 Jan 2023Complaint
Found that a flu shot clinic on-site gave a resident a vaccine without the personal representative’s knowledge or consent.
Type A87468.1(a)(8)
22 Dec 2022Complaint
22 Dec 2022Complaint
Investigated a complaint that a resident sustained injuries during a transfer when a caregiver attempted the transfer alone. The review found the transfer was performed by one staff member, contrary to the care plan's two-person transfer rule, resulting in a skin tear and head laceration.
Type A87411(a)
22 Dec 2022Complaint
22 Dec 2022Complaint
Investigated a complaint alleging neglect and lack of supervision resulting in a fall with delayed medical attention, and failure to follow a resident’s care plan including respiratory device support and inconsistent dressing/clothing care.
Type A87465(a)(2)
22 Dec 2022Inspection
22 Dec 2022Inspection
Identified that some staff were not fingerprinted and not associated to the site, creating an immediate risk.
Type A87411(g)
15 Nov 2022Complaint
15 Nov 2022Complaint
Investigated the allegation that resident records were not provided to the responsible party; records were released to the responsible party after confirming the authorization of the legal services firm.
20 Oct 2022Inspection
20 Oct 2022Inspection
Identified incomplete medical assessments and unsigned physician reports for several residents; medications were stored securely and no medication errors occurred.
Type B87458(a)
29 Sept 2022Inspection
29 Sept 2022Inspection
Identified that two resident incidents (a fall on 7/22/2022 and a medication refusal on 8/3/2022) were not reported to the Department promptly.
Type B87211
29 Sept 2022Complaint
29 Sept 2022Complaint
Investigated allegations found that staff did not consistently follow resident care plans, hygiene and bathroom sanitation concerns existed, and admission agreement issues occurred, including CPAP order changes and a resident fall.
Type A87411(a)
Type A87468.1(2)
Type A87465(c)(2)
Type B87465(c)(2)
25 Aug 2022Inspection
25 Aug 2022Inspection
Found no deficiencies cited; civil penalties were under review due to complaints.
03 Aug 2022Inspection
03 Aug 2022Inspection
Identified safety measures for a resident with dementia weren't adequate to address wandering, resulting in the resident eloping and being found outside.
Type A87705(b)(2)
21 Jul 2022Inspection
21 Jul 2022Inspection
Observed no deficiencies cited; infection control measures and safety practices appeared to be in place at the site.
14 Jun 2022Inspection
14 Jun 2022Inspection
Identified concerns included improper medication storage, a resident with a prohibited condition, delays in medical attention, incomplete medical assessments and records, staffing insufficiencies, and reporting lapses.
Type B1569.49(f)
26 May 2022Complaint
26 May 2022Complaint
Investigated the allegation that staff did not adequately supervise a resident resulting in a fall and that the resident was financially exploited. Found training deficiencies, failure to follow the care plan, and that personal property was not safeguarded.
Type B87465(a)(2)
Type B87217(b)
Type B1669.625(b)
26 May 2022Inspection
26 May 2022Inspection
Identified that a resident did not have a required Home Health Plan of Care on file, creating a potential health and safety risk.
Type B87609
26 May 2022Complaint
26 May 2022Complaint
Investigated allegations about after-hours leadership and timely activity scheduling; found concerns related to staff response times and adherence to outbreak guidance during a COVID-19 period.
Type B87464(d)
26 May 2022Complaint
26 May 2022Complaint
Investigated the allegation that proper COVID-19 protocols were not followed during a January–February 2022 outbreak, with concerns about testing practices, isolation vs. quarantine, staff training, and visitor policies.
Type B87468.1(a)(2)
26 May 2022Complaint
26 May 2022Complaint
Investigated the allegation that staff did not assist a resident with incontinence care; documentation and interviews did not prove or disprove whether care was provided, and no deficiencies were cited.
26 May 2022Complaint
26 May 2022Complaint
Investigated the allegation that staff did not follow the resident care plan and the allegation that staff restrained a resident; evidence could not prove either claim.
26 Apr 2022Complaint
26 Apr 2022Complaint
Investigated allegations that medications were not administered as ordered, the resident fell multiple times, and care plans and medical tests were not handled promptly.
Type A87465(c)(2)
Type A87465(a)(1)
Type B87464(d)
06 Apr 2022Inspection
06 Apr 2022Inspection
Identified 87 residents on site (32 in memory care) and observed hot water temperatures outside the required range in two bathrooms; civil penalties from a related license were under review.
Type B1569.49(f)
10 Mar 2022Inspection
10 Mar 2022Inspection
Identified several safety and care deficiencies, including unclean resident rooms, unlocked medications, missing fingerprint clearances for staff, and agency staff not associated with the facility.
Type A1569.17(b)
Type A87705(f)(2)
Type A87303(a)
10 Mar 2022Complaint
10 Mar 2022Complaint
Investigated allegations that staff did not respond promptly to call bells and that residents' needs were not met due to understaffing, with related observations about cleanliness, glove supply, and access to records.
Type B87468.1(a)(2)
Type B87464(d)
Type B87411(a)
03 Mar 2022Inspection
03 Mar 2022Inspection
Observed some resident rooms not clean and incomplete resident and staff documentation; follow-up information requested.
01 Mar 2022Inspection
01 Mar 2022Inspection
Concluded that the applicant and administrator completed Component II by telephone and confirmed understanding of licensing topics including operation, staff qualifications, policies, grievances, and required documentation.
11 Feb 2022Inspection
11 Feb 2022Inspection
Identified concerns about adequate staff, staff training, and residents' care needs, with ongoing complaints and emphasis on active communication with residents' responsible parties.
07 Feb 2022Inspection
07 Feb 2022Inspection
Identified deficiencies in medication administration and staff training, including a repeat citation. A civil penalty was assessed.
Type A87465(a)(5)
Type B1569.625(b)
22 Dec 2021Complaint
22 Dec 2021Complaint
Identified that residents' needs were not being met and staff training was inadequate.
Type B87411(c)(1)
Type B87411(a)
Type B1569.69
Type B1569.625(b)
22 Dec 2021Inspection
22 Dec 2021Inspection
Identified that residents with restricted health conditions were cared for by staff who were not qualified to provide that care.
Type B87613
14 Dec 2021Inspection
14 Dec 2021Inspection
Identified deficiencies in staffing to meet resident needs, a missing annual dementia medical assessment, and failure to report incidents.
Type A87411(a)
Type B87705(c)(5)
Type B87211
14 Dec 2021Complaint
14 Dec 2021Complaint
Investigated the allegation that a resident was unlawfully evicted while receiving care. Documentation showed a change of condition was reviewed in July 2021 and a care plan was in place, while eviction occurred in September 2021.
Type B87224(a)(1)
Type B87224(a)(2)
Type B87224(a)(3)
Type B87224(a)(4)
Type B87224(a)(5)
14 Dec 2021Complaint
14 Dec 2021Complaint
Investigated a complaint alleging staff failed to meet a resident's needs, failed to seek timely medical care, and alarm system was in disrepair.
Type A87464(d)
Type A87465(g)
Type B87303(a)
14 Dec 2021Complaint
14 Dec 2021Complaint
Identified that staff did not respond to residents' call pendants in a timely manner, leaving residents' needs unmet.
Type B87468.1(2)
14 Dec 2021Complaint
14 Dec 2021Complaint
Investigated two allegations: residents' hygiene needs not met resulting in a pressure injury, and inadequate food service.
21 Oct 2021Inspection
21 Oct 2021Inspection
Identified that a resident with dementia left unassisted on 10/4 around 2:30 PM and returned around 4 PM unharmed. Staff used roam alerts and a concierge list, and had training on resident safety.
Type A87705(b)(2)
30 Sept 2021Inspection
30 Sept 2021Inspection
Identified additional information about an incident and a suspected abuse report; no deficiencies were cited.
23 Sept 2021Inspection
23 Sept 2021Inspection
Observed an unannounced case management visit to obtain information about a suspected abuse/incident report; no deficiencies were cited.
26 Aug 2021Inspection
26 Aug 2021Inspection
Observed that perishable foods in the main kitchen were not stored in covered containers at appropriate temperatures.
Type B87555(b)(23)
02 Jul 2021Inspection
02 Jul 2021Inspection
Identified concerns about medication handling, prohibited conditions, timely medical attention, medical assessments, resident records, staffing, and food service.
18 Jun 2021Inspection
18 Jun 2021Inspection
Identified deficiencies in resident records, medication accessibility, food storage, and hot water safety.
Type A87303(e)(2)
Type A87705(f)(2)
Type B87458(c)
Type B87506(b)(15)
Type B87555(b)(23)
17 Jun 2021Complaint
17 Jun 2021Complaint
Investigated a complaint alleging that a resident with a prohibited condition was retained and did not receive timely medical care, leading to deterioration and death.
Type A87465(g)
Type A87615(a)
17 Jun 2021Inspection
17 Jun 2021Inspection
Identified concerns with medication storage (unlocked medications found in bathrooms) and incomplete resident assessments. Hot water temperatures exceeded the allowed range in several bathrooms.
26 Feb 2021Complaint
26 Feb 2021Complaint
Investigated an allegation that staff did not administer medications as prescribed. Evidence showed discrepancies with doctors' orders and medication documentation.
Type A87465(a)(5)
12 Oct 2020Inspection
12 Oct 2020Inspection
Found fire clearance approved for 110 non-ambulatory and eight bedridden residents on the first floor. Observed a two-story home in good repair with comfortable temperatures, a designated resident phone line, secured toxins and sharps, posted menus and activity calendars, and private bathrooms in all resident rooms, with memory-care and assisted-living areas prepared for activities and PPE supplies in place; no deficiencies noted and readiness for licensure identified.
16 Apr 2020Inspection
16 Apr 2020Inspection
Confirmed understanding of Title 22 requirements including staff qualifications, program policies, physical plant, and application document review during the inspection.
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