I placed my mom here and have been very pleased - gorgeous bay views, spotless rooms, and a warm, attentive staff who truly care. Memory-care and hospice support were excellent, meals and activities kept her engaged, and leadership stayed communicative. She felt safe and comfortable; I highly recommend this community.
Loved one of resident
Jul 2026
Pricing
Prices shown are estimates and subject to change. Contact your senior living advisor for current pricing.
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Amenities
Healthcare services
Activities of daily living assistance
Assistance with bathing
Assistance with dressing
Assistance with transfers
Coordination with health care providers
Hospice waiver
Medication management
Mental wellness program
Healthcare staffing
12-16 hour nursing
24-hour call system
24-hour supervision
Meals and dining
Diabetes diet
Meal preparation and service
Restaurant-style dining
Special dietary restrictions
Room
Air-conditioning
Cable
Fully furnished
Housekeeping and linen services
Kitchenettes
Private bathrooms
Telephone
Wifi
Memory care community services
Dementia waiver
Mild cognitive impairment
Specialized memory care programming
Transportation
Community operated transportation
Transportation arrangement
Transportation arrangement (medical)
Transportation to doctors appointments
Common areas
Beauty salon
Computer center
Dining room
Fitness room
Gaming room
Garden
Outdoor space
Pet friendly
Small library
Wellness center
Community services
Concierge services
Fitness programs
Move-in coordination
Activities
Community-sponsored activities
Planned day trips
Resident-run activities
Scheduled daily activities
Reviews
4.37·(73)
Overall rating
5
4
3
2
1
Care
4.5
Staff
4.5
Meals
3.5
Amenities
4.4
Value
1.9
Pros
Compassionate, attentive caregiving staff
Experienced and well-trained employees
Specialized memory-care expertise
Personalized, family-oriented care approach
Warm, welcoming community atmosphere
Assigned staff continuity and familiar caregivers
Accessible and proactive leadership during transitions
Inconsistent responsiveness to call-bells and service requests
Inconsistent meal quality and meal-temperature control
Medication-management process gaps
Billing transparency and invoicing errors
Administrative turnover and management instability
Delays in scheduled personal-care services (laundry, showers)
Variable availability of outings and off-site programs
Higher-than-average move-in fees and monthly costs
Staff communication tone and conduct
Room layout and maintenance inconsistencies
Summary of reviews
Ivy Park at Oakland Hills receives consistently strong praise for the quality of direct caregiving and the residential environment. Reviewers emphasize compassionate, attentive staff who develop familiar relationships with residents, particularly in the memory-care unit. Many comments highlight experienced and well-trained caregivers, assigned-staff continuity, and a family-style approach that supports dignity and social inclusion. The community’s physical attributes — well-maintained interiors, attractive rooms, thoughtful amenities (salon, courtyard, exercise room, library), and notable bay/hillside views — contribute to a retreat-like atmosphere that families value.
Care quality and clinical supports are frequently described as strengths: caregivers and nurses are characterized as respectful, patient, and attentive; hospice and end-of-life services are available and received positive feedback; and the memory-care programming is seen as competent and engaging. Admissions and move-in support are often cited as smooth, with proactive leadership and staff who help families during transitions. The community also adapted pandemic practices (virtual visits, remote engagement) and appears to encourage family involvement and advocacy.
Dining and activities are generally positive but variable. Many residents and families report satisfying meals and a broad activity calendar (dancing, painting, concerts, outings, crossword and group activities). However, reviewers also raised issues with inconsistent meal service—including temperature and timing—and noted that activity availability can be limited at times (for example during infection-control restrictions). The programmatic emphasis on holidays, outings, and inclusive events is a clear positive for social engagement.
Facility operations show mixed patterns. While cleanliness, décor, and amenities are frequently praised, multiple reviews point to operational weaknesses: periodic understaffing or staffing instability that affects response times; delays in personal-care services such as laundry and showers; and occasional room layout or maintenance nuisances. Administrative issues recur in several accounts, including invoicing errors, nontransparent extra charges, and management turnover. There are also specific concerns described about medication handling and responsiveness; one review referenced an alleged serious care lapse, and others highlighted medication-management and billing-process gaps as areas needing improvement.
Overall, Ivy Park at Oakland Hills is presented as a high-quality, well-appointed assisted-living/memory-care community with strong direct-care relationships and attractive facilities. Families seeking warm, personalized memory-care and social engagement will find many features to recommend. Prospective residents and families should, however, clarify staffing patterns, medication-management protocols, billing practices, and expected service response times during their tour and contract review to ensure expectations align with current operational realities.
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Location
Ivy Park at Oakland Hills is located at 11889 Skyline Blvd, Oakland, CA, 94619.
About Ivy Park at Oakland Hills
Ivy Park at Oakland Hills sits in the quiet foothills and overlooks beautiful views of the Oakland Hills Country Club, and while the building itself is two stories tall, it feels homey and well cared for, with grand foyers, lovely artwork, and quiet sitting areas placed throughout, and people come in and out for visits or to use the activity studios, library, or the cozy living rooms with fireplaces and soft chairs where you can watch TV if you like. The community welcomes pets, and the outdoor spaces include gardens, benches, walking paths, and scenic views of the cityscape, so there's always a place to stretch your legs, take in the air, or just sit for a while. The facility is wheelchair accessible, has a no smoking policy inside, and follows resident safety protocols, so you'll notice grab bars in the bathrooms, secure settings in the memory care areas, and emergency call buttons fitted throughout, and families can visit and join in, since they do value keeping everyone connected as much as possible.
Residents can choose from several room types, from comfortable studios to one-bedroom units, each set up with practical things like blinds, bedside lamps, tables, white cabinets, and mini-fridges, and the bathrooms are private and fitted with safety bars. Ivy Park at Oakland Hills offers assisted living, memory care, independent living, short-term respite care, skilled nursing, and continuing care, so folks with many different needs find a place here, whether you want a little help with meals, need help with bathing, medication, and dressing, or require more care if you have Alzheimer's or dementia, as the staff specializes in both those areas and tries to make life as safe, engaging, and easy as possible. Nurses and Licensed Vocational Nurses are on staff around the clock to help with health needs, and they have doctor and nurse on-call options, homecare, hospice, and therapies like physical, occupational, and speech therapy, and even podiatrist and dentist visits can be arranged on site, so you don't really have to worry about getting care when you need it.
Meals are served daily and focus on nutrition and quality, and there's a bistro for lighter meals, plus private dining rooms for special occasions. People who need diabetic care or personalized nutrition get help tracking their blood sugar, managing medication, and are given guidance for tailored meals. Staff handle laundry and weekly housekeeping, and scheduled transportation is available for errands or appointments in town. There are lots of activities-some folks like the devotional services, some join in for educational events, social mixers, entertainment, or just group games and crafts, and everything's designed to help people stay active, connected, and content. The memory care program tailors activities to help with cognitive health while keeping the environment secure, and the overall approach is compassionate, straightforward, and not over the top, focusing on what people need and want as they move through different phases of retirement. Amenities like Wi-Fi, parking, an on-site beautician, and flexible room choices make life comfortable, and staff pay attention to detail so people living at Ivy Park at Oakland Hills can focus on living well, no matter the level of support they require.
Founded in 2001 by Bill Gallaher, Oakmont Senior Living has emerged as a nationally recognized leader in luxury senior living, headquartered in Windsor, California. The family-owned and operated company has grown to serve over 8,000 seniors across 80 luxury communities throughout California, Nevada, and Hawaii, generating annual revenue of $750 million. Oakmont Management Group, established in 2012 as the sole operator of these luxury communities, works in partnership with the Gallaher Family development company, which has been building seniors housing since the 1990s. The company has achieved remarkable growth, adding 1,811 units to its portfolio between 2024 and 2025, ranking No. 12 on the ASHA 50 list of largest senior living operators.
Oakmont provides comprehensive care services including assisted living, memory care, and retirement living, with a company-wide focus on individualized attention and luxury amenities. Their premier communities feature wellness centers, assistance with personal care, medication management, award-winning culinary programs, movie theaters, and pet therapy. The company has pioneered innovative programs such as virtual reality therapy using the Rendever platform, allowing seniors with Alzheimer's and dementia to relive past experiences and participate in new adventures. Their signature Traditions memory care neighborhoods provide individualized 24-hour care by providers trained in dementia education, offering daily reminiscence activities designed to help older adults recall positive memories.
Oakmont's mission centers on delivering meaningful lifestyles and relationships with residents, families, and team members by developing a winning culture anchored in five core values: authenticity, teamwork, compassion, commitment, and resilience. The company maintains an unwavering commitment to excellence, integrity, and high standards of service, with a philosophy of creating communities where residents can continue living even as their needs change. Their approach emphasizes creating safe, nurturing environments where both residents and team members can be the most authentic versions of themselves, fostering a culture that treats residents like family while maintaining luxury standards.
Oakmont's industry leadership has been recognized through numerous achievements, including ranking among the nation's largest operators and maintaining a 97 percent occupancy rate across their portfolio. The company was a 2022 Yass Prize finalist for innovation in education, and their SVP of Human Resources was inducted into McKnight's 2023 Hall of Honor for excellence in talent development. Recent strategic partnerships include an expanded relationship with Welltower and the launch of the Ivy Living brand, alongside major real estate transactions involving Healthpeak's $1.3 billion acquisition of 24 Oakmont communities. These partnerships and recognitions underscore Oakmont's position as an industry innovator committed to setting new standards in luxury senior living while maintaining their foundational values of personalized care and exceptional service.
People often ask...
Ivy Park at Oakland Hills offers competitive pricing, with rates starting at a cost of $6,564 per month.
Ivy Park at Oakland Hills offers assisted living and memory care.
There are 33 photos of Ivy Park at Oakland Hills on Mirador.
The full address for this community is 11889 Skyline Blvd, Oakland, CA 94619.
No, Ivy Park at Oakland Hills does not offer respite care.
Respite care in assisted living communities provides temporary, short-term relief for primary caregivers by offering professional care for their loved ones. It allows individuals to stay in an assisted living community for a limited time, giving caregivers a break while ensuring residents receive necessary support and assistance with daily activities.
Safety & Compliance
In California, the Department of Social Services' Community Care Licensing Division licenses residential care facilities for the elderly, conducting inspections and investigating complaints.
Investigated allegations of inadequate supervision and inadequate staff training; found the allegations unsubstantiated.
27 Feb 2026Complaint
27 Feb 2026Complaint
Investigated two allegations: staff restricted residents from having visitors and staff did not ensure residents were spoken to in an appropriate manner.
20 Feb 2026Complaint
20 Feb 2026Complaint
Confirmed that there was no evidence of physical abuse or corporal punishment toward residents during care.
21 Nov 2025Complaint
21 Nov 2025Complaint
Investigated allegations that staff failed to bathe residents, assist with incontinence, assist with dressing, provide adequate meals, notify responsible parties about rate increases, follow eviction procedures, communicate with the responsible party, provide laundry service, and supervise activities. No evidence supported these claims.
12 Nov 2025Complaint
12 Nov 2025Complaint
Investigated three allegations regarding pressure injury care, seeking medical attention, and electronics repair. Found insufficient evidence to support the allegations.
03 Oct 2025Inspection
03 Oct 2025Inspection
Confirmed amended findings for complaint 15-AS-20250514141716; no deficiencies cited.
29 Sept 2025Inspection
29 Sept 2025Inspection
Observed adequate safety measures and functioning detectors, with disaster preparedness in place; no deficiencies cited.
10 Sept 2025Complaint
10 Sept 2025Complaint
Investigated multiple allegations about resident care and services and found no evidence to support violations.
05 Sept 2025Complaint
05 Sept 2025Complaint
Investigated the allegation that timely notification to the responsible party did not occur and the allegation that staff training requirements were not met. The investigation involved interviews with staff and review of incident and training records.
12 Aug 2025Complaint
12 Aug 2025Complaint
Investigated a complaint alleging staff restrained a resident, failed to notify the responsible party, and did not seek medical attention. The investigation included interviews with staff and review of incident reports and medical records.
19 Jun 2025Complaint
19 Jun 2025Complaint
Investigated an allegation that staff did not bring a resident to meal service. Found no evidence that the allegation occurred.
18 Jun 2025Complaint
18 Jun 2025Complaint
Investigated allegations that staff abused a resident, handled residents roughly, and caused injuries; interviews and records were reviewed.
14 Apr 2025Complaint
14 Apr 2025Complaint
Investigated the complaint and found that staff did not provide assistance for a resident to participate in activities due to staffing shortages.
CCR 87219(f)Planned Activities
11 Apr 2025Complaint
11 Apr 2025Complaint
Investigated the allegation that a refund was not provided to a resident and found the evidence did not prove the allegation.
02 Oct 2024Complaint
02 Oct 2024Complaint
Investigated allegations that staff used a resident's bank account and that staff stole from a resident; found no evidence supporting the claims.
02 Oct 2024Complaint
02 Oct 2024Complaint
Investigated staffing and bathing care allegations; found no evidence to support the claims that residents were left in soiled clothing or bathed late.
02 Oct 2024Complaint
02 Oct 2024Complaint
Investigated a complaint alleging problems with medication administration, staffing, telephone access, safeguarding personal belongings, and resident safety. Interviews indicated no clear evidence supporting these allegations.
11 Sept 2024Complaint
11 Sept 2024Complaint
Investigated a complaint that staff did not provide a resident's medical information to emergency professionals. Interviews showed staff lacked access to resident information during emergencies.
Type B87508(a)
20 Aug 2024Complaint
20 Aug 2024Complaint
Investigated the allegation that staff did not follow physician's orders. Interviews and record reviews showed that residents' special diet meals were prepared according to orders and that needs and services plans were followed daily.
16 Aug 2024Inspection
16 Aug 2024Inspection
Identified missing items in two residents' medical assessments: one lacked physician's signature, another lacked a TB test.
Type B87458(a)
16 Aug 2024Inspection
16 Aug 2024Inspection
Conducted a case management activity with the executive director.
18 Jul 2024Complaint
18 Jul 2024Complaint
Investigated a claim that staff handled residents in a rough manner. The evidence did not support the claim.
18 Jul 2024Complaint
18 Jul 2024Complaint
Investigated allegation that staff spoke inappropriately to residents. Interviews with staff and residents indicated no instances of inappropriate staff speech.
28 Jun 2024Inspection
28 Jun 2024Inspection
Identified that a staff member took a resident with dementia to a store without consent to purchase DayQuil, and the resident opened the bottle and ingested an unknown amount of the medication.
Type A87705(f)(2)
Type B87411(a)
12 Jun 2024Complaint
12 Jun 2024Complaint
Investigated three allegations about residents being left in soiled clothing, carpets not cleaned properly, and residents being prevented from calling their family.
14 May 2024Inspection
14 May 2024Inspection
Identified that a resident's medication change for Aricept was not dispensed after the dosage increase was ordered.
Type A87465(c)(2)
21 Mar 2024Inspection
21 Mar 2024Inspection
Observed that eight staff personnel records were not on file, posing potential health or safety risks.
Type B87412(a)(12)
07 Mar 2024Complaint
07 Mar 2024Complaint
Identified that memory care residents' rooms were locked, preventing residents from freely entering their own rooms.
Type B87468.1
07 Mar 2024Inspection
07 Mar 2024Inspection
Observed an unannounced annual visit; no deficiencies cited; the evaluation remained incomplete and will be completed later.
16 Jan 2024Inspection
16 Jan 2024Inspection
Observed hot water temperatures in two resident bathrooms exceeded the allowed range of 105 to 120°F.
Type A87303(e)(2)
26 Dec 2023Inspection
26 Dec 2023Inspection
Investigated an incident in which a resident bit a gel ice pack and was sent to the ER. After review, the resident was returned to the community with additional supervision and daily monitoring, and no deficiencies were cited.
22 Dec 2023Complaint
22 Dec 2023Complaint
Investigated allegations that staff left residents in soiled diapers for extended periods and did not meet hygienic care needs, and that toilets/showers were not kept in good repair; staffing shortages reportedly delayed care, and a resident sustained a fracture while in care.
Type B87468.2(a)(4)
Type B87303(a)
24 Oct 2023Inspection
24 Oct 2023Inspection
Investigated a complaint by interviewing staff and collecting staff schedules for September and October 2023.
25 Sept 2023Complaint
25 Sept 2023Complaint
Investigated an allegation that staff did not properly dispose of residents' soiled linens and another that staff were not properly trained; both allegations were unsubstantiated.
25 Sept 2023Complaint
25 Sept 2023Complaint
Investigated allegations that medications were not dispensed as prescribed, that resident medication records were not properly maintained, that there was insufficient quantity of food, that special dietary needs were not met, and that residents' health-related needs were not addressed; all were found unsubstantiated.
25 Sept 2023Complaint
25 Sept 2023Complaint
Investigated a complaint alleging improper medication assistance, failure to notify physicians of changes in residents' conditions, and noncompliance with COVID-19 mask guidance.
11 Jul 2023Inspection
11 Jul 2023Inspection
Conducted case-management visit; records were not provided because senior management were unavailable.
14 Jun 2023Inspection
14 Jun 2023Inspection
Observed cleaning chemicals left unlocked and unattended in a housekeeping cart in the Memory Care unit, posing an immediate safety risk to residents.
Type A87705(f)(2)
04 May 2023Inspection
04 May 2023Inspection
Conducted a case management visit to clarify changes; no deficiencies were issued.
26 Apr 2023Complaint
26 Apr 2023Complaint
Investigated staff response to call buttons and found records showing several delays of 25 to 30 minutes, while other stated concerns did not have supporting findings.
Type B87468.2(a)(4)
26 Apr 2023Complaint
26 Apr 2023Complaint
Investigated the allegation that staff stole residents' money and the allegation of inadequate staff training; determined there was not enough evidence to prove either.
09 Mar 2023Inspection
09 Mar 2023Inspection
Verified an individual was employed at the location.
16 Feb 2023Complaint
16 Feb 2023Complaint
Investigated an allegation that staff did not ensure residents were fed. The investigation included interviews, record reviews, and kitchen observations.
09 Nov 2022Inspection
09 Nov 2022Inspection
Observed eight residents from a prior transfer living in the home; supplies adequate, staff stable, and no imminent health or safety concerns.
09 Nov 2022Complaint
09 Nov 2022Complaint
Investigated the allegation that staff did not safeguard a resident's personal property; concluded there was insufficient evidence to support it.
02 Nov 2022Inspection
02 Nov 2022Inspection
Observed seven residents from another facility residing on-site; one resident reported missing $300, and an internal investigation was ongoing. Adequate food, supplies, and PPE observed, and staffing remained stable.
28 Oct 2022Inspection
28 Oct 2022Inspection
Observed an unannounced case management visit. Eight residents moved in from another care setting, seven remained, and three residents reported feeling safe and well cared for; food and supplies were adequate and no imminent health or safety concerns were noted.
23 Aug 2022Complaint
23 Aug 2022Complaint
Investigated a neglect and lack of care concern connected to a resident's death. Found insufficient evidence to prove the allegations.
04 Mar 2022Inspection
04 Mar 2022Inspection
Observed infection control measures and no deficiencies were cited.
20 Jul 2021Complaint
20 Jul 2021Complaint
Identified that a resident left the premises unsupervised, creating health and safety risk. This concerns safe accommodations and personal rights requirements.
Type A87468.1(a)(2)
29 Jun 2021Complaint
29 Jun 2021Complaint
Investigated a complaint alleging care and supervision concerns, bedding, medication storage, reporting, and level-of-care needs. Found insufficient evidence to prove the alleged violations.
20 Oct 2020Inspection
20 Oct 2020Inspection
Identified the allegation that incident reports should have been submitted to the licensing agency. Found regular communication with the licensing agency and timely incident reports; an exit interview was conducted with the administrator.
20 Oct 2020Complaint
20 Oct 2020Complaint
Investigated claims that staff did not contact the resident's responsible party after incidents and that room temperatures were not kept within a comfortable range. Evidence showed staff did contact the party, temperatures remained comfortable, and neutral witnesses stated staff assisted residents with daily living activities.
05 Jun 2020Complaint
05 Jun 2020Complaint
Determined that the allegation of a resident unexpectedly entering another resident's room and causing harm was unfounded, as no residents were harmed during the incident.
Disclaimer
Mirador Living is not affiliated with the owner or operator(s) of Ivy Park at Oakland Hills. The information above has not been verified or approved by the owner or operator. For exact information, please contact Ivy Park at Oakland Hills directly. There is no cost for this service. We are compensated by the community you select.
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