gaps in medication-management and clinical documentation
insufficient licensed-nurse coverage
staffing shortages and coverage variability
inconsistent housekeeping and maintenance standards
substantiated regulatory complaints and quality-control lapses
uneven activity programming across units
Summary of reviews
The Artesian of Ojai elicits strongly mixed impressions. A substantial portion of feedback highlights a well-appointed, recently built community with a home-like design, thoughtful common spaces, and amenities such as a central kitchen, pool, patio seating, and private rooms. Many families describe compassionate, attentive caregivers who create a family-like culture, maintain continuity with low turnover, and provide individualized, person-centered support. Dining is frequently praised for on-site cooking, fresh homemade meals, and responsiveness to dietary feedback. Activity programming is generally described as engaging — exercise groups, music, Happy Hour and outings are common — and hospice coordination and veteran programming are noted strengths.
At the same time, there are recurring operational concerns that prospective families should consider. Several accounts describe a decline in care consistency over time, with sanitation and incontinence-care issues and variability in housekeeping cited. More serious operational themes include gaps in medication-management and clinical recordkeeping, and periods without licensed-nurse coverage; these raise questions about clinical oversight and documentation practices. Staffing patterns appear uneven in some accounts, including times when caregiver coverage was thin, which can affect timeliness of assistance and routine care.
Management and leadership receive mixed evaluations. Many reviewers praise a hands-on administration and owner involvement, responsive communication, and staff who go above and beyond; those aspects correlate with positive resident experiences and improved quality of life for some families. Conversely, there are references to regulatory scrutiny and substantiated complaints to state authorities, indicating past quality-control lapses that may warrant follow-up. The facility’s physical environment and design are consistently seen as assets, but maintenance and cleanliness standards appear inconsistent in a subset of reports.
For families considering The Artesian of Ojai, the community offers many desirable features: modern, attractive facilities; warm, relationship-focused staff; on-site dining; and active programming. At the same time, it would be prudent to ask specific questions during a tour about current licensed-nurse staffing, medication-administration and documentation protocols, cleaning and incontinence-care procedures, recent regulatory or inspection history, and how activity offerings are delivered across units. These inquiries can help determine whether the facility’s strengths align with a prospective resident’s clinical and safety needs.
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Location
The Artesian of Ojai is located at 203 E El Roblar Dr, Ojai, CA, 93023.
About The Artesian of Ojai
The Artesian of Ojai sits in the heart of Ojai among the mountains, with four Spanish colonial-inspired homes around a therapeutic swimming pool and gardens, offering 64 studio and one-bedroom units, and you'll notice the Mediterranean architecture right away since they've kept the landscaping beautiful and green, making the whole place feel like a home with a calm setting, and you'll find locked gates and a main entrance with a concierge, which adds a layer of security that families tend to appreciate, and there's plenty of parking out front for visitors, so you won't worry when friends or family come by. Residents have privacy when they want it but can choose when to socialize, whether that's joining a music session, a yoga class, gardening, or taking part in book clubs, bingo, teas, socials, or family events, and the staff holds community events like shows or trips into town for theater and concerts, and some folks even volunteer through group activities, which keeps things lively and gives people a chance to stay involved.
The facility operates with dedicated team members, each with clear roles, so the Executive Director looks after both residents and staff, the Marketing & Sales Director helps families settle in, and the Lifestyle Director comes up with engaging activities that add purpose and a sense of community, and then there's a Maintenance Manager focused on the building, grounds, safety, and making sure things are ready for emergencies, so everyone knows who to turn to. They're careful about care too, with a Resident Care Director who leads all personal care, and a group of healthcare professionals who pay attention to medications, well-being, and help with daily routines, and extra services like assisted living, skilled nursing, and rehabilitation suit folks who need more help, while the memory care programs are designed for people living with dementia, giving support in a safe, familiar setting.
Personalized care plans matter here, since each person's history, habits, and hobbies get considered when planning activities or setting up daily care, and there are choices between joining exercise programs, getting health and wellness checks, or taking part in lifelong learning through lectures, campus library visits, or cultural events. Dining includes different options, so people can eat with others in the dining room, enjoy guest meals, or use in-room kitchenettes, and special diets like diabetic, kosher, or vegetarian are available, so everyone stays healthy. Housekeeping and laundry are included, and transportation helps everyone reach cultural spots, shops, or anything else in town, which also means trips stay easy.
You'll find the gardens and patios well cared for, and there's an outdoor barbecue area, plus a swimming pool that's used for exercise and socializing-along with walking paths and spots for pets if you enjoy therapy animals, and there's a beauty and barber shop when a haircut or some self-care is in order. The staff encourages residents to join creative, spiritual, and physical activities, and the aim's always to create connections, give each person meaningful things to do, and support an engaged life no matter what level of care is needed, with options for independent seniors right alongside those who might need more support.
The Artesian of Ojai offers both assisted living and memory support services, and the community supports privacy, independence, and comfort, but still puts effort into helping everyone feel at home, surrounded by caring staff and neighbors, all while having quick access to the beauty and events of Ojai just outside the gates.
People often ask...
The Artesian of Ojai offers competitive pricing, with rates starting at a cost of $7,706 per month.
The Artesian of Ojai offers assisted living and memory care.
There are 44 photos of The Artesian of Ojai on Mirador.
The full address for this community is 203 E El Roblar Dr, Ojai, CA 93023.
No, The Artesian of Ojai does not offer respite care.
Respite care in assisted living communities provides temporary, short-term relief for primary caregivers by offering professional care for their loved ones. It allows individuals to stay in an assisted living community for a limited time, giving caregivers a break while ensuring residents receive necessary support and assistance with daily activities.
Safety & Compliance
In California, the Department of Social Services' Community Care Licensing Division licenses residential care facilities for the elderly, conducting inspections and investigating complaints.
Investigated allegations of improper care and handling, finding violations related to residents' rights, rough transfers, and failure to report incidents.
Type ACCR 87468.1(a)(3)Residents' personal rights: dignity in relationships
Type ACCR 87468.2(a)(4)Care, supervision, and services meet individual needs
Type BCCR 87211Reporting requirements to licensing agency
20 Aug 2026Inspection
20 Aug 2026Inspection
Investigated medication-related incidents; found failure to assist residents with self-administered medications, creating immediate health and safety risks.
Type ACCR 87465(a)(4)Incidental Medical and Dental Care.
17 Feb 2026Complaint
17 Feb 2026Complaint
Investigated a complaint about medication handling, resident records, outdoor heat exposure, and medication assistance. Evidence indicated proper medication administration and records, that outdoor activities were limited during heat, and training gaps identified.
15 Jan 2026Complaint
15 Jan 2026Complaint
Investigated a claim that staff did not provide a safe environment for a resident and did not follow reporting requirements. Found evidence supporting those concerns and noted related prior actions.
Type A87211(c)
Type B1569.312(a)
30 Dec 2025Complaint
30 Dec 2025Complaint
Identified the allegation that a refund to the resident's authorized person was not issued within 15 days after death; it was issued later.
Type B1569.652(c)
30 Dec 2025Inspection
30 Dec 2025Inspection
Investigated a self-reported incident involving a resident who reportedly broke two ribs. Interviews indicated the resident had dementia and was not a fall risk prior to the incident, and hospital notes suggested a possible fall but neither the resident nor staff recalled a fall.
19 Sept 2025Inspection
19 Sept 2025Inspection
Observed hot water temperatures in multiple resident restrooms exceeded 120 degrees F, posing an immediate risk to residents.
Type A87303(e)(2)
19 Sept 2025Inspection
19 Sept 2025Inspection
Observed four buildings with separate kitchens and memory care courtyards; hot water temperatures in several resident bathrooms exceeded the allowed limit.
28 Aug 2025Inspection
28 Aug 2025Inspection
Confirmed COMP II participation and understanding of licensing requirements.
25 Aug 2025Inspection
25 Aug 2025Inspection
Observed a video camera in a resident room, creating a potential violation of personal rights related to privacy during care.
Type B87468(a)(1)
25 Aug 2025Complaint
25 Aug 2025Complaint
Identified emergency cords wrapped around grab bars in some resident rooms, making them inaccessible. Reviewed medication administration and room security; found no evidence residents could access medications or hazardous items.
Type B87303(a)
16 Jul 2025Complaint
16 Jul 2025Complaint
Investigated a complaint alleging fingerprint clearance issues and improper medication documentation. Found that a staff member with a fingerprint exemption was not associated with this site, and two residents' medications were not consistently documented with start dates.
Type A87355(e)(4)(e)
Type A87465(a)(4)(a)
16 Jul 2025Inspection
16 Jul 2025Inspection
Observed locked exterior exit gates and inadequate CPR/first aid training among staff, creating safety concerns for residents.
Type A87705(f)(2)
Type B1569.618(c)(3)
04 Apr 2025Inspection
04 Apr 2025Inspection
Investigated an incident involving a resident and staff; found no personal rights violations and no deficiencies were identified.
28 Feb 2025Inspection
28 Feb 2025Inspection
Investigated neglect by staff that allowed a resident to be sexually abused by a family member.
Type A1569.312(a)
01 Oct 2024Complaint
01 Oct 2024Complaint
Investigated the allegation that a resident was overcharged without written notice for a change in level of care, including charges for medication administration, incontinence care, and a specialized care package; found charges were billed without proper notices or signed change-in-condition documentation.
Type B1560.657(a)
Type B1569.657
09 Aug 2024Complaint
09 Aug 2024Complaint
Identified missing resident belongings and found theft and loss procedures were not followed to safeguard residents' property.
Type B1569.153(c)(d)
08 Aug 2024Inspection
08 Aug 2024Inspection
Identified deficiencies related to staff training completion and medication storage records during an annual review.
Type B1569.625(b)(2)
Type B87465(h)
30 Jul 2024Inspection
30 Jul 2024Inspection
Found kitchen knives and cleaning products accessible to residents, creating an immediate safety risk, and identified missing or incomplete resident and staff records.
Type ACCR87309(a)
Type BCCR87506(a)
Type BCCR87412(a)(12)
08 Mar 2024Inspection
08 Mar 2024Inspection
Identified that suspected physical abuse involving a resident and a regular visitor was not reported to licensing and Adult Protective Services within 24 hours.
Type A87211(c)
08 Mar 2024Inspection
08 Mar 2024Inspection
Investigated an allegation of neglect related to a resident and a sexual incident involving a family member; the inquiry included interviews with staff and involvement of law enforcement.
02 Feb 2024Inspection
02 Feb 2024Inspection
Found expired non-perishable food items during the food service review and medication labeling/start-date discrepancies during the medication audit.
Type B87555(b)(8)
Type B87465(h)
20 Nov 2023Inspection
20 Nov 2023Inspection
Identified a personal rights violation involving a resident; no immediate health and safety concerns were observed, and further investigation was required.
20 Oct 2023Complaint
20 Oct 2023Complaint
Investigated allegations that records and incident reports were not provided to the resident's responsible party, that incident reports were not reported to licensing, and that staff lacked adequate dementia care training for transfers.
Type B1569.625(b)(2)
Type B87506(c)(1)
Type B87211(a)(1)(D)
05 Sept 2023Complaint
05 Sept 2023Complaint
Investigated allegations that staff did not timely refill a resident's medication as prescribed due to pharmacy delays, and that staff did not respond to residents’ call buttons.
Type A87465(a)(4)
Type B87468.2(a)(8)
26 Jul 2023Inspection
26 Jul 2023Inspection
Identified safety and operational deficiencies, including no approved fire clearance for delayed egress, hot water temperatures exceeding allowed range in one unit, unlocked knives/cleaners/medications, and medication administration errors.
Type A87202(a)
Type A87303(e)(2)
Type A87309(a)
Type A87465(a)(4)(a)
Type B87303(I)(B)
05 Jul 2023Complaint
05 Jul 2023Complaint
Investigated allegations that staff failed to safeguard residents' belongings, failed to provide prescribed diets, failed to arrange transportation, and failed to arrange medical appointments; evidence did not support the allegations.
24 May 2023Complaint
24 May 2023Complaint
Identified insufficient staffing to meet residents' needs, medication mishandling, and failure to report incidents.
Type A87411(a)(a)
Type A87465(c)(2)(c)
Type B87211(a)(1)(D)
24 May 2023Complaint
24 May 2023Complaint
Investigated the allegation of insufficient staffing to meet residents' needs and residents not receiving medical attention promptly. The review identified staffing gaps and delays in medical care affecting residents.
Type A87411(a)(a)
Type A87468.1(b)(8)
24 May 2023Complaint
24 May 2023Complaint
Identified that staff did not address a resident's change in medical condition resulting in hospitalization, did not provide medical information to the resident's responsible party timely, and did not seek medical attention promptly.
Type A87466
Type A87465(g)(g)
24 May 2023Complaint
24 May 2023Complaint
Investigated a complaint about mishandled medications and residents not being adequately fed; identified deficiencies in medication administration and in food service staffing.
Type B87465(a)(4)(a)
Type B87555(b)(18)(b)
03 May 2023Complaint
03 May 2023Complaint
Identified deficiencies in resident rights, medication management, staff training, and the environment, including inappropriate staff language toward residents, untimely or improper medication handling, residents having access to medications, and loud music in common areas.
Type A87468.1(a)(3)
Type A87465(h)(1)(B)(h)
Type B87706(a)(2)(a)(2)
Type B87468.1(a)(2)(a)(2)
03 May 2023Complaint
03 May 2023Complaint
Investigated two allegations: a resident sustained pressure injuries while in care, and insufficient staff to meet residents' needs.
Type B87468.1(a)(16)(a)
03 May 2023Complaint
03 May 2023Complaint
Investigated allegation that staff did not seek medical attention promptly for a resident with a severely infected wound that led to an ER visit.
Type B87468.1(b)(8)
17 Apr 2023Complaint
17 Apr 2023Complaint
Investigated a complaint about resident care, including timely medical attention, significant weight loss, and staffing coverage. Identified concerns with documentation and the facility's handling of changes in residents’ condition.
Type B87466
17 Apr 2023Complaint
17 Apr 2023Complaint
Investigated a complaint alleging insufficient staffing, failure to report incidents to licensing, falsifying resident records, and delays in medical care. The investigation identified staffing gaps, unreported incidents, and delayed medical evaluations for a resident.
Type A87468.1(a)(8)
Type A87468.2
Type A87465(g)
Type B87411(a)
Type B87506(b)(13)
17 Apr 2023Complaint
17 Apr 2023Complaint
Investigated issues identified failures to meet residents' care and supervision needs and staff curses in the presence of residents. Noted concerns about dementia care, training, personal rights, and mandated reporting.
Type A87464(f)(1)(f)
Type A87468.1(a)(1)(a)
08 Dec 2022Complaint
08 Dec 2022Complaint
Investigated an allegation that refunds were not issued to a resident's estate after death. Records showed overpayments and no refund issued within 15 days, with the amount disputed.
Type B1569.652(c)
09 Jun 2022Inspection
09 Jun 2022Inspection
Identified safety risks from items accessible to residents and a staff member not properly associated with the location; hot water temperatures did not meet the required range in multiple buildings.
Type A87355(e)(2)
Type A87705(f)(1)
Type A87705(f)(2)
Type B87303(e)(2)
17 May 2022Complaint
17 May 2022Complaint
Investigated the allegation that staff did not notify the resident's authorized representative of a change in the resident's condition. The review found the family was not notified promptly.
Type A87705(b)(1)
29 Mar 2022Complaint
29 Mar 2022Complaint
Investigated an allegation that a resident sustained multiple falls resulting in death and staff did not seek timely medical care; found insufficient evidence to support the claim.
10 Mar 2022Complaint
10 Mar 2022Complaint
Investigated a complaint that residents were not accorded dignity in relationships with staff; interviews indicated staff made inappropriate comments about a resident.
Type B1569.269(a)(1)
27 Jan 2022Inspection
27 Jan 2022Inspection
Found that staff did not call 911 after bruising was observed on a resident's face on 1/16/22, resulting in a civil penalty.
Type A87465(g)
22 Nov 2021Inspection
22 Nov 2021Inspection
Identified that scissors were accessible to residents and that a resident did not have a medical assessment on file.
Type A87705(f)(1)
Type B87458(b)(1)
05 Oct 2021Inspection
05 Oct 2021Inspection
Found that a knife and several medications and other products were accessible to residents, creating immediate safety concerns.
Type A87705(f)(1)
Type A87705(f)(2)
25 Aug 2021Complaint
25 Aug 2021Complaint
Investigated allegation that the site was not maintained clean and sanitary at all times. Observed clutter-free resident rooms and a clean, odor-free office area.
02 Aug 2021Complaint
02 Aug 2021Complaint
Investigated an allegation that timely medical care was not sought for a resident after falls.
Type A87465(g)
02 Aug 2021Inspection
02 Aug 2021Inspection
Identified failures to report injuries to the licensing agency promptly and to notify appropriate representatives about changes in residents' conditions.
Type B87211(a)(1)
Type B87463(c)
12 Jul 2021Inspection
12 Jul 2021Inspection
Identified that toxic items were accessible to residents, posing an immediate health and safety risk. A deficiency was cited for not keeping these items inaccessible to residents with dementia.
Type A87705(f)(2)
12 Jul 2021Inspection
12 Jul 2021Inspection
Identified that a resident eloped from the facility due to insufficient supervision.
Type A87464(f)(1)(c)
12 Jul 2021Complaint
12 Jul 2021Complaint
Identified that staff did not administer resident medications according to physician orders and did not keep accurate medication records.
Type A87465(a)(5)
15 Jun 2021Inspection
15 Jun 2021Inspection
Observed items such as a screwdriver and cleaning products accessible to residents, creating health risks. Civil penalties were assessed.
Type A87705(f)(1)
Type A87705(f)(2)
24 May 2021Inspection
24 May 2021Inspection
Observed tools and toxic substances accessible to residents in multiple areas, posing immediate health risks.
Type A87705(f)(1)
Type A87705(f)(2)
01 Jul 2020Inspection
01 Jul 2020Inspection
Identified need for approved fire clearance, water temperature log, emergency contact numbers, emergency lighting supplies, and functioning delayed egress system.
Type A87705
Type A87705
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Mirador Living is not affiliated with the owner or operator(s) of The Artesian of Ojai. The information above has not been verified or approved by the owner or operator. For exact information, please contact The Artesian of Ojai directly. There is no cost for this service. We are compensated by the community you select.
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