Overall sentiment: Reviews show a strongly mixed to negative overall picture with a few consistent positives. The most frequently praised aspect is the facility's therapy teams (physical and occupational therapy), who are repeatedly described as excellent. Some reviewers also note that certain staff members are personable and that the facility layout and some rooms are attractive and well-kept. However, these positives are outweighed in many accounts by serious concerns about clinical care, staffing, cleanliness, management, and safety.
Care quality and clinical issues: Multiple reviews highlight a pattern where high-quality therapy is available but constrained by systemic problems. PT/OT staff are repeatedly described as skilled and dedicated but overwhelmed and short-staffed. Several reviewers report lapses in basic nursing and medical care: delayed physician attention, failure to respond to calls, failure to provide basic needs (such as water, tissues, or proper clothing), and leaving patients in hospital gowns upon arrival. There are alarming accounts of patients deteriorating and requiring emergency 911 calls and transfer to acute hospitals. At least one reviewer alleges an apparent stroke and deterioration that they attribute to delayed or inadequate care at the facility. Reviewers also indicate the facility lacks equipment necessary for more intensive or neurologic rehabilitation needs, suggesting it may be unsuitable for higher-acuity patients.
Staff behavior and communication: Feedback about staff is polarized. While some frontline caregivers are described as trying their best and being kind, others are portrayed as indifferent, undertrained, or neglectful. Communication emerges as a consistent problem: family members report unclear or absent communication from staff and clinicians, unresponsive doctors, and delayed information about clinical changes. These communication failures compound the anxiety families feel when they perceive their loved ones are not receiving timely or competent care.
Facility condition, rooms, and activities: Physical aspects of the facility receive mixed comments. Several reviewers praise the layout and certain rooms as well-kept, and some activities are available for residents. At the same time, there are numerous complaints about dirty or unsanitary conditions, persistent odors (including reports of feces smells), and an overall need for updating. Rooms are described as small, outdoor spaces are limited, and there are concerns about parking and grounds. These environmental issues, combined with allegations of missing or stolen personal items (clothes and shoes), create a perception of poor stewardship of residents' living conditions and belongings.
Management, safety, and organizational concerns: Multiple reviewers point to broader management and organizational problems. Descriptions include upheaval, unorganized or erratic operations, and allegations of corporate or administrative priorities that may not align with patient care (some reviewers explicitly allege "corporate greed"). Families express regret and disappointment, and at least one review mentions potential legal action related to perceived neglect and harm. Additionally, some reports indicate admissions problems (for example, a spouse not being accepted), suggesting inconsistencies in intake practices.
Patterns and risk implications: Taken together, the reviews paint a pattern where competent therapy staff and a generally pleasant layout coexist with systemic failures in nursing care, communication, cleanliness, and management. The most serious patterns involve delayed medical response and alleged resultant harm, missing personal property, and sanitation issues—each of which raises safety and quality-of-care concerns. Families considering this facility should weigh the strength of the therapy program against the reported risks of inadequate nursing supervision, possible equipment limitations for higher-acuity needs, and inconsistent custodial and managerial oversight. For current residents or families, these reviews suggest careful monitoring of clinical response times, explicit communication protocols with staff and leadership, verification of personal belongings, and documentation of any care concerns.
