Nevina™ - Trilogy® | 55+ Resort-Style Community

    Nevina™ - Trilogy® | 55 Resort-Style Community, 1500 Fontana Rd, Paso Robles, CA, 93446
    2.3 · 4 reviews
    • Independent living
    • Assisted living
    AnonymousCurrent/former resident
    1.0

    Construction ruins quiet 55+ community

    I moved here for a quiet 55+ community and feel misled. Construction next door brings early-morning idling, heavy truck traffic, constant noise, diesel fumes and dust (I worry about valley fever), with offloading right under my dining-room window-my ability to enjoy my home has been destroyed. The builder and project approvals clearly prioritized money over residents; I'm disappointed and want alternative access and real protections for seniors.

    Pricing

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    Amenities

    2.25 · 4 reviews

    Overall rating

    1. 5
    2. 4
    3. 3
    4. 2
    5. 1
    • Care

      2.3
    • Staff

      2.3
    • Meals

      2.3
    • Amenities

      2.3
    • Value

      2.3

    Cons

    • construction disruption
    • heavy traffic
    • diesel fumes
    • early-morning idling
    • loud noise
    • offloading near dining room window
    • loss of quiet enjoyment
    • perceived lack of concern for senior residents
    • builder profit-driven approach
    • non-local builder
    • dust and excessive pollution
    • large vehicles and heavy equipment presence
    • valley fever dust exposure concern
    • disruption to 55+ neighborhood character
    • request for alternative construction access
    • disappointment with project approval process
    • poor reception/greeting of prospective buyers
    • mismatch between marketing and actual experience

    Summary review

    Overall sentiment in these reviews is strongly negative and centers on the impacts of nearby construction activity and on poor customer-facing interactions. The dominant theme is that an active construction site adjacent to or near the 55+ community has materially degraded residents' living conditions through traffic, noise, pollution, and disruption to routine amenities. Reviewers repeatedly highlight diesel fumes, early-morning engine idling, frequent heavy truck traffic, and large equipment operating close to residences as persistent, intrusive problems. Dust and excessive pollution are emphasized as ongoing concerns, with at least one reviewer explicitly calling out a potential valley fever risk related to disturbed soil. The presence of offloading activity directly outside a dining room window was singled out as especially problematic because it affects the dining environment and reduces quiet enjoyment of common areas and private residences.

    On facilities and daily life, reviewers describe the construction as altering the character and livability of this 55+ community. Noise and vibration, frequent vehicle movements, and the need for large equipment near living and dining spaces are cited as diminishing the expected resort-style, tranquil environment. Dining experiences are directly impacted where offloading and noise occur near dining room windows; reviewers framed this as a concrete example of how the construction intrudes on core amenities. There are also safety and health concerns related to heavy vehicles and airborne dust, which are particularly salient for an older population that may be more vulnerable to respiratory issues.

    Management and developer decisions are criticized across the summaries. Reviewers express frustration that the developer and decision-makers prioritized project logistics and revenue over resident well-being, suggesting a perception that the builder is profit-driven and not locally invested in the community. The project approval and access routing decisions that place construction traffic adjacent to the community drew explicit disappointment; one or more reviewers pleaded for alternative access arrangements to minimize impact. The label of a 'non-local builder' amplifies the sense that developers were insensitive to local 55+ neighborhood concerns.

    Staffing and customer experience issues are present but less numerous than construction complaints. One clear pattern is a poor greeting or reception for prospective buyers, leading to disappointment among those touring the property. Reviewers describe a mismatch between expectations set by marketing and the reality they encountered, which can damage trust and reduce prospective resident interest. This indicates an area where front-line sales and hospitality practices do not meet the standard expected for a resort-style 55+ community.

    Care quality and programming (activities) are not directly addressed in these reviews. There is little or no specific feedback about clinical care, caregiving staff performance, activity programming, or the day-to-day management of resident services. That absence of commentary means no firm conclusions can be drawn from these reviews about care quality or the breadth/quality of activities; the major issues are environmental and customer-service oriented rather than clinical.

    In pattern terms, the reviews consistently pair environmental/health complaints (noise, dust, diesel fumes, valley fever risk) with governance and communication complaints (developer priorities, approval process disappointment, poor greeting of prospects). The most actionable patterns are: (1) construction logistics are creating measurable negative impacts on resident quality of life and use of amenities, and (2) front-line reception/sales interactions are not meeting visitor expectations. Together these patterns suggest priorities for remediation: negotiate alternative construction access and stricter site controls to limit early-morning idling, noise, offloading near dining spaces, dust mitigation, and traffic flow; and improve sales/reception training and alignment between marketing promises and on-site experience. Absent corrective action, these reviews indicate sustained resident dissatisfaction driven primarily by external construction impacts and perceived lack of responsiveness from management and the builder.

    Location

    Map showing location of Nevina™ - Trilogy® | 55+ Resort-Style Community

    About Nevina™ - Trilogy® | 55+ Resort-Style Community

    Nevina™ - Trilogy® is a 55+ boutique community in Paso Robles, California, built by Shea Homes and set among rolling hills with vineyard views and live oaks within the Viñedo master plan, so you'll find a relaxed pace and scenic setting here. The homes range from 1,624 to 3,232 square feet, with plans that offer 2 to 3 bedrooms, 2 to 3.5 bathrooms, and garages for 2 to 3 cars, and the Connect II floor plan is modeled at Sunstone and Ocala Preserve, showing a popular layout with a large kitchen featuring a big island, covered patio, spacious primary bedroom with a walk-in closet, and an extra room that can be a den or office, and you can choose extra features like a Shea® Shower, an expanded laundry and powder room, a fireplace, or a multi-slide door in the great room if you want. Community life centers around the Wellness + Social Club™, with perks and services for well-being and social events, plus neighborhood amenities like a community center on Fontana Road and easy access to grocery stores, restaurants, coffee shops, and local festivals or cultural outings nearby, so you always have things to do or places to explore. Residents pick between several plans-including Meridian, Pinnacle, Liberty II, Proclaim II, Excite II, Reunion II, Connect II, and Affirm II-all designed for flexibility and comfort, with options to customize layouts and upgrades so the home fits various needs and lifestyles. The design of the area puts a real focus on a vibrant but close-knit atmosphere for adults 55 and older who want a comfortable, healthy lifestyle, with added Pure Living® features for balance and wellness, and programs like My Shea Home Benefits and SheaConnect® to help residents stay connected and enjoy community living. Homes come with features for everyday living, like a large kitchen, space to work from home, and a covered outdoor patio, and the location near San Luis Obispo lets you enjoy outdoor adventure, shopping, restaurants, and nightlife if you go out, so you'll have plenty of options. The community's still growing, with choices for personalizing the homes and a chance to join the Trilogy® signature resort-style amenities and a supportive, caring neighborhood.

    About Trilogy Senior Living

    Nevina™ - Trilogy® | 55+ Resort-Style Community is managed by Trilogy Senior Living.

    Trilogy Health Services, founded in December 1997 by Randy Bufford and headquartered in Louisville, Kentucky, has grown from its first four communities to operate more than 130 senior living campuses across five Midwestern states: Ohio, Kentucky, Indiana, Michigan, and Wisconsin. Now owned by American Healthcare REIT (NYSE: AHR), Trilogy employs over 14,000 team members who provide world-class clinical support to more than 10,000 seniors. The company offers a full continuum of care including independent living, assisted living, memory care, skilled nursing, and rehabilitative services, with facilities ranging from independent living patio homes to comprehensive healthcare campuses.

    Trilogy's mission centers on exceeding customer expectations through their Service Standards, emphasizing that "the right employees make the difference" and that "a servant's heart is the key to success." The company's philosophy is rooted in the Trilogy Advantage—family values of compassion, honesty, respect, and service to others. They serve with humility, putting seniors at the forefront of everything they do. Their culture is built on the belief that employees who feel cared for will provide the best care to others, leading to innovative benefits including weekly pay, free meals, registered apprenticeship programs, paid parental leave, and support through the Trilogy Health Services Foundation for scholarships and emergency assistance.

    The company's specialized programs demonstrate their commitment to comprehensive, innovative care. Their Best Friends Approach to memory care provides residents with companions who understand their life stories while offering activities that stimulate the mind and encourage socialization. Trilogy offers state-of-the-art dialysis services using Ascent medical recliners with healing and massage options, and partners with Synchrony Health Services to deliver pharmacy and rehabilitative care directly to residents. Their unique lifestyle programs and hospitality-focused services distinguish them in the senior living industry, combining clinical excellence with compassionate, personalized attention.

    Trilogy's dedication to quality has earned significant recognition, including being named a Fortune Best Places to Work in Aging Services, a certified Great Place to Work, and one of Glassdoor's Top 100 Best Companies to Work. In 2023, 56 Trilogy communities received the Bronze Commitment to Quality Award from the American Health Care Association and National Center for Assisted Living (AHCA/NCAL), with 34 communities earning the Achievement In Quality Award. These accolades reflect Trilogy's unwavering commitment to their goal of becoming the best healthcare company in the Midwest, achieved through their team approach philosophy that "Together Everyone Achieves More" and meticulous attention to the details that separate winners from the rest.

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