Overall sentiment in the reviews is strongly positive, with multiple reviewers emphasizing the high quality of personal care, the compassion of the staff, and the homelike, well-maintained environment. Cleanliness is repeatedly noted — reviewers describe the home as spotless — and residents’ rooms are characterized as cheerful and comfortable. Families report that residents are kept well groomed, reinforcing the impression of attentive day-to-day care.
Care quality emerges as one of the clearest strengths. Caregivers are consistently described as patient, kind, compassionate, and loving. Several reviews highlight staff knowledge and confidence, indicating both technical competence and the ability to reassure family members. Management and oversight are also singled out positively: the owner, Mel, is specifically named as providing top-notch, knowledgeable guidance and hands-on oversight, which reviewers associate with consistent, high-quality operations.
End-of-life and palliative care are a prominent theme in the feedback. Multiple reviewers report that transitions at the end of life were handled with compassion and professionalism, leading to pain-free, comfortable passings. These accounts include expressions of deep gratitude from families, suggesting that the facility is particularly strong in providing dignified, comfort-focused care during critical moments.
Dining and daily living receive favorable mention: meals are described as delicious and homemade, contributing to the homelike atmosphere that many reviewers appreciated. While activities and programming are not discussed in the provided summaries, the combination of good meals, personal grooming, and individualized attention contributes to an overall sense that residents are cared for in a family-like environment.
Concerns are minimal but present. One or more reviewers simply noted they were "not happy" and referenced "issues," but the summaries do not provide specifics about the nature of those complaints. Because these negative comments are vague and not elaborated, it is not possible from the summaries to assess whether they indicate systemic problems or isolated incidents. Prospective families should consider asking the facility directly about any known complaints, incident reporting, staffing ratios, and examples of how concerns are handled to obtain a clearer picture.
In summary, the reviews paint New Horizon Board And Care IV as a small, attentive facility with a clean, homelike setting, strong leadership, compassionate and competent staff, appealing homemade meals, and a noted strength in end-of-life care. The primary negative signal is a brief, unspecified report of dissatisfaction; given the volume and specificity of the positive comments, this appears isolated but warrants follow-up if you are considering placement. For a fuller evaluation, request references, recent inspection reports, and ask the facility for specifics about activities, staffing levels, and how they address and document family complaints.
