Sequoia Transitional Care

    350 N Villa St, Porterville, CA, 93257
    3.8 · 50 reviews
    • Assisted living
    • Memory care
    • Skilled nursing
    AnonymousLoved one of resident
    3.0

    Excellent rehab but inconsistent care

    I placed my mom in this family-owned, older facility because the rehab is excellent - huge, top-notch therapy gym, effective wound and respiratory care, and many therapists who helped her recover quickly. The building is clean, pet-friendly, and sometimes feels homey with activities like concerts, but rooms can be dark and semi-private and I noticed occasional urine odors. Staff ranged from truly wonderful, attentive nurses/CNAs to rude or neglectful people; care was inconsistent - warning signs were sometimes ignored and we once needed an ambulance after being told she'd be okay. Communication and management were weak: long waits for help, slow RN response, unresolved missing items/financial concerns, and unprofessional handling of serious issues. Food opinions were mixed. Overall: great rehab and many caring staff, but insist on clear communication, watch belongings/finances, and be prepared to advocate strongly.

    Pricing

    Schedule a Tour

    Amenities

    Healthcare services

    • Activities of daily living assistance
    • Assistance with bathing
    • Assistance with dressing
    • Assistance with transfers
    • Medication management
    • Mental wellness program

    Healthcare staffing

    • 12-16 hour nursing
    • 24-hour call system
    • 24-hour supervision

    Meals and dining

    • Diabetes diet
    • Meal preparation and service
    • Restaurant-style dining
    • Special dietary restrictions

    Room

    • Air-conditioning
    • Cable
    • Fully furnished
    • Housekeeping and linen services
    • Kitchenettes
    • Private bathrooms
    • Telephone
    • Wifi

    Transportation

    • Community operated transportation
    • Transportation arrangement
    • Transportation arrangement (non-medical)

    Common areas

    • Beauty salon
    • Computer center
    • Dining room
    • Fitness room
    • Gaming room
    • Garden
    • Outdoor space
    • Small library
    • Wellness center

    Community services

    • Concierge services
    • Fitness programs
    • Move-in coordination

    Activities

    • Community-sponsored activities
    • Planned day trips
    • Resident-run activities
    • Scheduled daily activities

    3.78 · 50 reviews

    Overall rating

    1. 5
    2. 4
    3. 3
    4. 2
    5. 1
    • Care

      3.9
    • Staff

      3.5
    • Meals

      3.4
    • Amenities

      3.3
    • Value

      3.8

    Pros

    • Caring, professional nursing staff
    • Attentive and friendly CNAs
    • Strong rehabilitation and therapy services
    • Large, well-equipped therapy gym (largest in Porterville)
    • Effective wound and respiratory care
    • Spacious private and semi-private rooms
    • Clean facility with daily room cleaning
    • Home-like, safe, and calm environment
    • Renovated/million-dollar remodel and updated rehab areas
    • High percentage of patients discharged home healthy
    • Pet-friendly with occasional weekend pet visits
    • Dedicated nurse leadership and engaged staff
    • Supportive, pleasant interpersonal interactions (staff/residents)
    • Helpful therapy amenities (rehab kitchen and rehab bath)

    Cons

    • Serious allegations around medication and emergency response (sleeping meds given; refusal to call 911)
    • Alleged financial mishandling (benefits switched, funds deposited to facility account)
    • Reports of theft or missing personal belongings (phone, cash, lottery tickets)
    • Plumbing issues, including sewage in shower drain and facility-wide concerns
    • Inconsistent staff behavior — some CNAs reported as rude or neglectful
    • Poor communication from management (long hold times, not notified about death)
    • Visitation scheduling problems and reports of an aggressive social director
    • Inconsistent food quality (reviews range from 'best' to 'terrible' or 'hospital-style')
    • Older sections of facility and occasional mild urine odors in hallways
    • Safety concerns around roaming policy without a guide
    • Slow response times for assistance on some shifts (examples: 6 min for CNA, 45 min for RN)
    • Perceived unprofessional or ineffective management in some cases

    Summary review

    Overall sentiment in the reviews is mixed but leans positive regarding direct care and rehabilitation services, with several serious operational and safety concerns raised by multiple reviewers. A strong, recurring theme is praise for the clinical and caregiving staff: many reviewers describe nurses and CNAs as caring, professional, attentive, and personable. Multiple accounts highlight effective wound and respiratory care, and numerous patients report successful, speedy recoveries after rehab at Sequoia Transitional Care. The facility boasts a notably large and well-equipped therapy gym (described as the largest in Porterville), a rehab kitchen and bath, and reports that many patients leave stronger and able to return home. Several reviews emphasize that the facility has undergone significant renovation (a "million-dollar remodel") and that therapy spaces and private rooms are spacious and comfortable.

    Despite these strengths, there are several important and repeating concerns that materially affect the facility's overall reputation. The most alarming items are individual reports of medication and emergency response failures — for example, mention that sleeping medication was given, and an allegation that staff refused to call 911 — and a separate, serious report that a resident's benefits were switched from direct deposit to paper checks that were sent to the facility address and subsequently deposited into the facility's account. These allegations, if accurate, point to possible misuse of resident funds and extremely problematic clinical judgment or protocol adherence. Reports of theft or missing personal items (phone, cash, lottery tickets) and at least one named staff member (CNA Bianca) being described as rude and neglectful amplify safety and trust concerns for families.

    Maintenance and facility condition are mixed in the reviews. Several reviewers praise cleanliness, daily room cleaning, and a well-kept, remodeled look. Others note the building is older in places, with mild urine odors in hallways and complaints about hospital-style meals. A specific plumbing problem was described in detail — a leaking toilet with sewage entering a shower drain and an initially unsatisfactory staff explanation and a temporary "unsafe workaround" — though one update indicated the situation later improved. These plumbing/maintenance issues appear to have been facility-wide at one point and warrant verification during any visit.

    Operational and management issues also arise repeatedly. Communication problems show up in multiple reviews: long hold times when calling, visitation scheduling difficulties, and at least one report of the family not being informed about a resident's death. Some reviewers describe social or administrative staff as aggressive or unprofessional, while others say problems were resolved promptly and professionally. Response times for assistance are inconsistent in accounts — examples include waiting six minutes for a CNA and 45 minutes for an RN — indicating variability across shifts. Dining and activities receive mixed feedback: some call the food exceptional, others call it terrible or too "hospital-style," and there are varied comments about activities (one reviewer noted a concert in the dining room positively). The facility is pet-friendly (weekend kitty visits noted) which some families appreciate.

    In summary, Sequoia Transitional Care appears to offer strong clinical rehab capabilities, compassionate direct care from many nurses and CNAs, and an improved therapy environment after renovation. Those are compelling positives for patients needing rehab, wound care, or respiratory support. However, the facility also shows troubling inconsistencies: isolated but serious allegations related to medication, emergency response, financial handling, and theft; recurring communication and management concerns; and intermittent maintenance or sanitation problems. These issues are significant enough that prospective residents and families should: (1) tour the facility and inspect therapy areas and resident rooms; (2) ask specifically about resident financial safeguards, medication and emergency protocols, and any recent incidents; (3) inquire about current plumbing/maintenance status and staffing levels per shift; (4) confirm visitation policies and communication practices with administration; and (5) secure valuables and document personal items. Overall recommendation: Sequoia may be an excellent choice for rehab and skilled nursing when staffed by its praised caregivers, but families should perform targeted due diligence around safety, finances, and management responsiveness before committing.

    Location

    Map showing location of Sequoia Transitional Care

    About Sequoia Transitional Care

    Sequoia Transitional Care sits in Porterville, California, and provides specialized skilled nursing care for people who need help after a hospital stay or for longer ongoing care, and you'll find the doors open all day and night because they're open 24/7, which means you can visit any time, and that can ease your mind if you worry about timing. The place holds 97 beds, with both private and shared rooms, and every private room's got its own bathroom, so if you'd rather have more privacy you could ask for one of those. The whole building was recently remodeled, and they say it's got the largest therapy rehabilitation gym in the region, with a kitchen and bath inside the gym so therapists can help people practice daily tasks they need at home, which helps folks feel confident again. You've got plenty of common spaces-there's an outdoor courtyard and secure garden so people can get fresh air; the inside has a roomy family lounge where folks play games, gather for visits, or watch TV on a big flat screen, and those spacers help residents be social if they like. Everyone gets free WiFi and in-room dining uses new ways so meals stay hot and you don't have to go to a cafeteria if you don't want to.

    Services cover skilled nursing, therapy after surgery, medication management, and they've got physical, occupational, and speech therapy with a team that works with you to come up with an individual plan, which can help if you need things personalized rather than a one-size-fits-all routine. There's also short-term therapy if you're looking to get well after an illness, and they offer both long-term care for those who need it and shorter respite care or hospice. If you're worried about costs, you'd find they accept both Medicaid and Medicare, and their team has nursing and other healthcare workers there round the clock. Names on staff include Nicole Bowden, Regina Maddox, Erika , and Jacklyn Acob, who work together to handle daily needs. Recreation helps pass the days, with activities and places to gather, and the facility gets rated by CMS, so you can look up the rating if that's important for your peace of mind. You'll see their mission written as "We Make People Better," and they stick to providing updated therapy and healthcare with their own trained staff, aiming for quality care. Services focus on helping people regain their strength, deal with recovery, or settle in for longer stays, with amenities built around those needs, and if you want to learn more, you can look at their website at sequoiatc.com.

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