I loved the exquisite, home-cooked menus, gorgeous gardens, fresh flowers in my mom's room and the director's hands-on communication - the caregivers gave truly personal, high-quality attention. That said, staffing felt thin (often one caregiver for six residents) and management sometimes seemed more focused on money than people. It's heartbreaking because they spared no expense and many things were worth the price, but I'm moving my mom to another facility.
Alta Loma Gardens Residential Care #1 is a small care home in Rancho Cucamonga, California, and folks there try to make seniors feel at home in a community setting with just six beds, so everyone gets more personal care and attention, and the place has a real home-like feel with beautifully kept gardens, walking paths for leisure, and rooms that are all furnished with things like telephones and cable TV and even kitchenettes in some of the layouts. The staff helps with bathing, dressing, and moving around if needed, and they've got 24-hour supervision to make sure everyone stays safe, with extra help for residents who have memory problems like dementia or Alzheimer's, and they've made sure the house has safety features like handicap accessibility and sprinkler systems. There's always someone around to help with medication, wound care, and even occupational therapy, and residents can get podiatry and nursing visits too, along with regular personal care like laundry, housekeeping, and meal preparation, with special diets for diabetes or allergies if that's something you need. There are community areas for dining and games, plus planned activities like arts and crafts or movie nights, and folks can use the fitness center or the salon/barbershop, while staying connected with WiFi and enjoying a nice lounge and game room, and there are guest parking spots for visitors coming by. Alta Loma Gardens offers group meals, social programs, transportation, and guidance for understanding the different levels of care like independent or assisted living, memory care, and nursing care, and while it does not accept Medicare unless otherwise stated, it remains a licensed Residential Care Facility for the Elderly with staff trained to handle both general senior care and those with more specialized health needs, and because it's on the smaller side, it's easier for everyone to feel like part of the group while still having privacy, with move-in procedures and the option for virtual or in-person tours. The average rating sits around eight out of ten, and the place keeps a focus on safety, privacy, and support for each resident in a calm neighborhood at 6896 Hellman Avenue, making it a quiet but active place for seniors who need a little help but enjoy having a bit of independence mixed with support.
People often ask...
Alta Loma Gardens Residential Care #1 offers assisted living.
The full address for this community is 6896 Hellman Ave, Rancho Cucamonga, CA, 91701.
Yes, Alta Loma Gardens Residential Care #1 offers respite care.
Respite care in assisted living communities provides temporary, short-term relief for primary caregivers by offering professional care for their loved ones. It allows individuals to stay in an assisted living community for a limited time, giving caregivers a break while ensuring residents receive necessary support and assistance with daily activities.
State of California Inspection Reports
36
Inspections
16
Type A Citations
12
Type B Citations
6
Years of reports
06 Aug 2025
06 Aug 2025
Identified Allegation 1 (inadequate food service), Allegation 2 (not properly maintaining a resident’s bedroom), and Allegation 5 (not ensuring the door is properly maintained) as not supported, while Allegation 3 (records keeping) and Allegation 4 (forcing a resident to sleep) were supported.
06 Aug 2025
06 Aug 2025
Found unpaid judgments from the Labor Commissioner for Labor Code violations with no arrangements made, and the licensee agreed to contact the Commissioner and provide an update by 8/22/2025.
Requested submission by 8/22/2025 of documentation following the annual review completed on 4/3/2025.
§ 9058
03 Apr 2025
03 Apr 2025
Identified five deficiencies, including missing physician reports and needs/services plans for several residents, incomplete staff health screenings and records, and an administrator file not available for review. Found medication documentation and storage issues (garage not centrally stored), inaccurate MARs, failure to conduct quarterly fire and emergency drills, and a fire extinguisher missing a current inspection tag; one staff background clearance was still in process.
§ 87465(a)(6)
§ 87412(a)(13)
§ 87412(a)
§ 9058
§ 1569.695(c)
§ 87463(h)
16 Oct 2024
16 Oct 2024
Identified the allegation that staff personnel records were not accessible and readily available for review, posing a potential health and safety risk to residents.
03 Apr 2024
03 Apr 2024
Found deficiencies in resident and employee records, including missing admission agreements, medical assessments, TB tests, consent forms, and emergency information, and CPR requirements not met with administrator certification not yet issued; food service met safety and supply standards. A follow-up visit was planned to complete the annual review.
03 Apr 2024
03 Apr 2024
Identified incomplete records during an unannounced visit: five of six resident files were reviewed with no required documents found, no file existed for the sixth resident, and three of five staff files were reviewed with none containing required documents. Penalties totaling $2,100 were assessed for failure to correct.
03 Apr 2024
03 Apr 2024
Identified missing resident and staff files, including required documentation, and assessed civil penalties for failure to correct the deficiencies as mandated.
§ 87468.1(a)(3)
§ 87506(a)
13 Feb 2024
13 Feb 2024
Identified safety and record-keeping concerns, including two fire extinguishers without current inspection tags and restricted access to resident and staff records. Observed generally well-maintained living areas, securely stored medications, adequate safety features, and a census of six.
13 Feb 2024
13 Feb 2024
Reviewed the facility’s compliance with safety and record-keeping requirements, noting adequate physical conditions and security measures but incomplete staff and resident records due to unavailable administrator during the visit.
§ 87755(c)
08 Nov 2023
08 Nov 2023
Identified missing an allegation and investigation information in an amended complaint case during a case management office visit; an exit interview was conducted to discuss the matter.
28 Oct 2023
28 Oct 2023
Investigated whether staffing was sufficient and residents' ADLs were met; found that night staffing was adequate, ADLs were being met, and the administrator was present daily. Identified that one resident had a pressure injury treated by hospice, with the resident’s file showing hospice involvement from 2019 to 2023 and the resident now deceased.
08 Nov 2023
08 Nov 2023
Reviewed an amended complaint regarding a previous investigation that lacked an allegation and proper investigation details. Discussed and finalized the clarification during the visit.
§ 87755(c)
28 Oct 2023
28 Oct 2023
Found that MARs were not documented by staff and that quarterly/annual trainings were not conducted, with no proof of training provided.
28 Oct 2023
28 Oct 2023
Confirmed that staff failed to document medication administration records and did not participate in required training, leading to a finding that the allegation is valid.
23 Jun 2023
23 Jun 2023
Identified that medications for a former resident were stored in the garage and not destroyed; administrator destroyed them during the visit.
Identified that overnight staff did not consistently document changes after 5pm, with the next change at 5am, leaving a resident in soiled clothing, and protein was served daily at meals; remaining allegations about food service balance, personal care supplies, and safety had no supporting evidence.
23 Jun 2023
23 Jun 2023
Investigated allegations of staff failing to destroy old resident medications, inadequate food service, leaving residents in soiled clothing, using personal supplies improperly, and failing to prevent resident injury; findings confirmed medication tampering and neglectful resident care, while other concerns were unsubstantiated.
§ 87411(c)(2)
§ 87465(h)(6)
15 May 2023
15 May 2023
Determined that a 2023 deficiency tied to a complaint was invalid.
Reviewed records, found proof of correction for all residents, and citations were cleared; the incomplete records deficiency remains.
15 May 2023
15 May 2023
Confirmed that a previously issued deficiency regarding resident record completeness was invalid, and all other necessary corrections had been made, leading to the issuance of a clearance letter.
04 May 2023
04 May 2023
Found incomplete records for a resident and a dementia diagnosis. This place was not licensed to admit dementia residents and lacked a dementia care plan, posing an immediate health and safety risk to residents.
04 May 2023
04 May 2023
Investigated the allegation that a resident developed pressure injuries while in care. Found evidence of Stage 2 ulcers and ongoing wound care, and concluded the allegation unsubstantiated.
04 May 2023
04 May 2023
Found that the facility did not have full records for a resident diagnosed with dementia, despite being unlicensed to admit such residents, posing health and safety concerns.
§ 87456(i)
§ 87625(b)(2)
22 Feb 2023
22 Feb 2023
Investigated an open complaint about missing requested records; attempts to obtain the records from 12/2021 through today were not successful, and a staff member with a criminal background clearance was not associated with the home, posing an immediate health and safety risk to residents.
22 Feb 2023
22 Feb 2023
Failed to provide requested records related to a complaint, as the licensee could not produce or verify their submission, and identified staff with criminal backgrounds not associated with the facility, posing safety concerns.
20 Jun 2022
20 Jun 2022
Identified that infection control measures were in place with postings and PPE, and there were no active COVID-19 cases, but noted safety issues including untagged extinguishers with unverified testing dates and one staff member not associated with the home, and that the COVID-19 mitigation plan had not yet been submitted.
§ 87355(e)
20 Jun 2022
20 Jun 2022
Found that infection control measures were in place and appropriate, but identified issues with fire extinguisher tags and staff association to the facility. Also noted the absence of a submitted COVID-19 mitigation plan and a safety concern regarding staff not being properly associated.
28 Dec 2021
28 Dec 2021
Found no health or safety hazards during the visit; residents appeared safe, staff levels were adequate, and food supplies were adequate.
28 Dec 2021
28 Dec 2021
Found no health or safety hazards observed during an unannounced visit, with sufficient staff and food supplies ensuring residents' needs were met. The presence of residents and visitors was noted, and staff was advised of the findings during the exit discussion.
§ 1569.17(b)
§ 87412(f)
21 Dec 2021
21 Dec 2021
Identified multiple issues, including a staff member not associated to this site due to fingerprint clearance not being transferred, unauthorized construction in a back room that could affect fire clearance, and overdue licensing fees with a late charge. Also found a cracked, uneven driveway section posing a trip hazard, and civil penalties were assessed for the unassociated staff.
21 Dec 2021
21 Dec 2021
Investigated the allegation that staff failed to notify the resident’s authorized representative prior to signing documents. Found the resident’s power of attorney is springing and not active because incapacitation has not been determined, with no documentation of incapacitation in the file; therefore the allegation was unfounded.
21 Dec 2021
21 Dec 2021
Found the allegation that staff failed to meet residents' care needs unsubstantiated after interviews with residents and family members and on-site observations.
21 Dec 2021
21 Dec 2021
Investigated the allegation that staff failed to meet residents’ care needs and found no evidence to support that staff did not meet residents’ needs based on interviews and observations.
§ 87705(b)
§ 87506
07 May 2021
07 May 2021
Identified concerns about staff criminal record clearances, reporting requirements, and supervision at the site.
07 May 2021
07 May 2021
Reviewed concerns related to recent complaints, staff background clearances, reporting requirements, and daily operations, with licensee agreeing to achieve compliance and accepting a referral to support services.
04 May 2021
04 May 2021
Identified that staff on duty were not affiliated with the home and one lacked current criminal clearance, with a prior deficiency noted for the clearance issue; records for a separate complaint investigation were not accessible despite requests. Civil penalties were assessed for these issues.
§ 1569.17(b)
§
§
§ 1569.17(b)
04 May 2021
04 May 2021
Identified serious staffing and record-keeping deficiencies, including staff working without proper clearance and failure to provide requested documents during a compliance review. Additionally, scheduled an informal meeting with the licensee to address these concerns.
22 Oct 2019
22 Oct 2019
Found that the licensee failed to properly store sharp objects, as a folding knife was found in a resident’s bedroom window sill, and confirmed the presence of a rodent at the facility despite conflicting reports.
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