Madison Grove Post Acute

    1618 Laurel Ave, Redlands, CA, 92373
    3.5 · 27 reviews
    • Assisted living
    • Memory care
    • Skilled nursing
    AnonymousLoved one of resident
    2.0

    Compassionate staff but systemic neglect

    I placed my loved one here and had a mixed but mostly negative experience. Chronic understaffing meant long waits for help, missed/late meds, unresponsive call buttons, lost belongings, filth on floors and rude or disrespectful staff (even vaping on duty). On the plus side a handful of people - Hazel, Julie, Jennifer Flowers, Corina V., Imelda and the rehab team - were compassionate, competent and helped my family a lot; food was warm and some rooms are being renovated. Overall: excellent individual staff, but systemic neglect and poor communication make the facility unreliable.

    Pricing

    Schedule a Tour

    Amenities

    3.48 · 27 reviews

    Overall rating

    1. 5
    2. 4
    3. 3
    4. 2
    5. 1
    • Care

      3.0
    • Staff

      3.5
    • Meals

      2.5
    • Amenities

      3.0
    • Value

      3.0

    Location

    Map showing location of Madison Grove Post Acute

    About Madison Grove Post Acute

    Madison Grove Post Acute sits in Redlands, California, and tends to older adults who need help with daily living, dementia, Alzheimer's, or care after surgery or illness, taking in up to 243 residents with both short-term and long-term stays. Staff support folks with memory care, watching for confusion and wandering, and run a full calendar of activities to keep minds and hands busy, including on-site and off-site devotional options, games, and social gatherings, which can be comforting for people who feel disconnected or restless. Residents get meals prepared for them and can visit the beauty or barber shop on site, which helps keep up appearances without extra trips. The place has both indoor and outdoor common areas including gardens for fresh air, along with wheelchair-accessible rooms and showers, and it offers private or shared living spaces so people can pick what suits them.

    Transportation to medical appointments or errands comes with the place, and there's parking for those who still drive. Staff are trained for skilled nursing, memory care, complex wound care, and managing pain and high-needs medical conditions, with licensed nurses on hand 24 hours a day. For people coming right from hospitals or facing tough recoveries, there's post-acute rehab including physical, occupational, and speech therapy, plus special programs for improving strength, walking, and balance. Neurological and orthopedic rehab are part of the care, so those who've had strokes or joint surgeries get extra attention, and the therapists come up with plans made for each person, focusing on helping people walk again, stay steady, use their bodies the right way, and avoid injury. The facility was built in 2025 and has seen recent renovations, so the halls and private rooms feel cleaner and more up to date than some older places, and common spaces tend toward the warm side, creating welcoming spots for visits or rest.

    The facility runs under Covey Christensen, who's managed things since 2015, and Madison Creek Partners owns and helps oversee the place, which is a for-profit operation, meaning it pulls in resources to pay for up-to-date equipment and offerings like advanced rehab technology. The state records show the nurse turnover rate is 44.1%, which is higher than the California average, and nurse staffing hours per resident are a little below the state norm at 4.10 hours daily, so staff are often busy. Inspections come on the slow side, with the last full standard check occurring over two years ago, and records mention 49 deficiencies, 4 involving infection control, so families might want to ask about past reports. Still, the staff focus on keeping residents safe with constant supervision, accident prevention, clean areas, and care that's meant to help folks live as independently as they can. The place runs from 10 in the morning to 8 at night, allowing visitors a broad window.

    Madison Grove Post Acute works to keep residents socially and mentally engaged, providing therapy, meals, group activities, and healthcare, while the staff aim for patient-centered care and try to make the environment comfortable and supportive, even though like any large facility, there are challenges with staffing and meeting every regulation. Amenities include gardens, newly renovated halls, updated living spaces, and a variety of programs designed to support recovery and independence, especially for those with complicated medical needs.

    People often ask...

    Nearby Communities

    • Exterior view of a large, multi-story senior living facility with stone and stucco facade, arched windows, and a covered entrance. Palm trees and potted plants decorate the front area under a clear blue sky.
      $3,495+4.3 (87)
      Semi-private
      continuing care retirement community

      Villagio at Capriana Memory Care Community

      454 La Floresta Dr, Brea, CA, 92823
    • Exterior view of Ivy Park at Mission Viejo senior living facility during sunset, showing a two-story building with a tiled roof, large arched window above the entrance, surrounding trees, and a sign with the facility's name and address.
      $3,765 – $5,415+4.3 (57)
      Studio • 1 Bedroom • 2 Bedroom
      independent, assisted living, memory care

      Ivy Park at Mission Viejo

      27783 Center Dr, Mission Viejo, CA, 92692
    • Entrance sign for Ivy Park at Tustin assisted living and memory care facility with landscaped greenery and trees, set against a colorful sunset sky.
      $4,890 – $5,550+4.3 (71)
      1 Bedroom • 2 Bedroom
      assisted living, memory care

      Ivy Park at Tustin

      12291 Newport Ave, Santa Ana, CA, 92705
    • Photo of Truewood by Merrill, West Covina
      $2,835 – $4,090+4.3 (112)
      Studio • 1 Bedroom • 2 Bedroom
      independent living, assisted living

      Truewood by Merrill, West Covina

      3601 E Holt Ave, West Covina, CA, 91791
    • Aerial view of The Ivy at Wellington senior living facility at dusk, showing a large U-shaped building with a central courtyard featuring a swimming pool, surrounded by trees and parking areas, with a road and residential neighborhood nearby under a colorful sky.
      $4,350 – $5,655+4.2 (46)
      Semi-private • 1 Bedroom • Studio
      independent living, assisted living

      The Ivy at Wellington

      24903 Moulton Pkwy, Laguna Woods, CA, 92653
    • Front exterior view of Ivy Park at Laguna Woods, showing a three-story building with balconies, palm trees, and a circular driveway with a globe sculpture in the center surrounded by flowers.
      $4,000 – $5,200+4.3 (33)
      Semi-private • 1 Bedroom • Studio
      independent living, assisted living

      Ivy Park at Laguna Woods

      24441 C. Sonora, Laguna Woods, CA, 92637

    Assisted Living in Nearby Cities

    143 facilities$5,417/mo
    96 facilities$5,317/mo
    105 facilities$5,344/mo
    117 facilities$5,253/mo
    127 facilities$5,092/mo
    48 facilities$4,823/mo
    127 facilities$5,495/mo
    68 facilities$5,017/mo
    52 facilities$5,310/mo
    53 facilities$5,272/mo
    77 facilities$4,528/mo
    72 facilities$5,193/mo
    © 2025 Mirador Living