Overall sentiment: The reviews for Simply Caring Angels, LLC are overwhelmingly negative, with a consistent pattern of serious operational, staffing, management, and care-quality concerns. While one or two comments note that the facility is a "nice place" in appearance, the dominant themes relate to poor care, questionable management practices, safety and staffing failures, and financial/contractual problems. Many reviewers explicitly state they would not recommend the facility and describe an environment that is stressful and unsatisfactory for residents and families.
Care quality and safety: A central and recurring theme is poor quality of care and multiple safety lapses. Reviewers report medication neglect and broadly "poor care quality," including caregivers who are unresponsive and night staff who sleep on duty. There are also allegations of an employee intoxicated while working, which raises significant safety concerns. Combined, these reports suggest systemic problems with supervision, training, and enforcement of basic care and safety protocols.
Staffing and staff qualifications: Reviews frequently call out understaffing and staff who are underqualified or otherwise unable to meet residents' needs (including descriptions of staff who are "very elderly"). Specific incidents such as sleeping night staff, unresponsive caregivers, and employees allegedly drunk on duty indicate staffing levels and staff competence are inadequate for the residents' needs. Additional reports of staff theft and payroll being handled "under the table" point to possible personnel-management and oversight failures, which can further erode trust and accountability.
Management, contracts, and financial practices: Management and ownership receive particularly harsh criticism. Reviewers describe a rude owner, unprofessional management, and leadership perceived as focused primarily on money. Multiple complaints relate to sudden or unexplained price increases, expensive fees, pressure around pricing, and refusal to pro-rate charges. Contractual practices are described as coercive, with some reviewers reporting threats to evict or "kick" family members who raise concerns. These patterns suggest a problematic culture around transparency, customer relations, and dispute resolution.
Services, transportation, and resident needs: Several reviews note the facility fails to provide promised or expected services. Examples include not taking residents to appointments, not offering rides to doctors, and failing to provide dietary accommodations. These service failures compound care-quality concerns and can directly affect residents' health and well-being. One reviewer specifically mentions poor food, indicating dining services may be inadequate both in quality and in meeting individualized dietary needs.
Property, belongings, and trust: There is at least one allegation of a missing quilt after room clearance, which raises worries about handling of residents' personal property and overall trustworthiness. Combined with reports of staff theft, this amplifies concerns about resident safety and security of belongings.
Mixed/limited positives and final assessment: The only consistent positive mentioned is that the facility appears "nice" in some way (likely aesthetic or physical environment). However, appearance alone does not mitigate the multiple, serious allegations regarding care, safety, staff competence, and management practices. The reviews paint a picture of a facility that may look acceptable but fails in core responsibilities to residents and families.
Recommendations based on themes: Potential residents and families should exercise caution. Key steps would be to request detailed, written explanations of recent pricing and any increases; ask for staffing ratios, staff qualifications, and background checks; obtain copies of contracts to review pro-ration and cancellation terms; verify transportation and care services in writing; observe multiple shifts (including nights) when possible; and check on policies for handling residents' property. For regulators or prospective employees, the reviews indicate areas warranting closer inspection, including medication administration practices, staff supervision, payroll compliance, and incident reporting.
In sum, while the facility may have a presentable physical environment, the collection of reviews indicates systemic problems across care, staffing, management, and financial practices. These are significant and recurring enough that many reviewers explicitly do not recommend Simply Caring Angels, LLC for residents seeking reliable, safe, and compassionate long-term care.
