The reviews for Riverbank Post-Acute present a strongly mixed picture with a clear split between excellent front-line clinical care and serious operational, hygiene, and management concerns. On the positive side, several reviewers repeatedly praise the wound-care team, skilled nurses (with multiple mentions of Laura and Valerie), compassionate CNAs, and an effective physical therapy/rehab staff. These accounts describe clinicians who take time to explain procedures, try different treatments, demonstrate strong bedside manner, and show dedication that leads to measurable improvements such as healed wounds and successful rehabilitation. A subset of reviews also notes a very clean environment, good food, and a recent remodeling under new ownership that has led to happier, more helpful staff and a perception of tangible improvements.
Counterbalancing those strengths are numerous and serious complaints about cleanliness, safety, and facility management. Multiple reviewers described a pervasive fecal or putrid odor, rooms and showers used for trash, and inadequate bathing (for example, only two baths in three weeks), which raises substantial infection control and dignity concerns. Some reviewers reported nonfunctional rooms, missing fixtures, and generally run-down or outdated areas that need remodeling. There are specific and alarming clinical incident reports — a catheter allegedly ripped out causing bleeding, blood observed on a patient’s feet, a lethargic patient who appeared neglected, and an early discharge that allegedly left a patient with water in the lungs and led to transfer to another facility. These are not isolated complaints about service quality; they are safety-related issues that families flagged as dangerous.
Communication and administrative processes are another recurring problem. Families noted front-desk sign-in being neglected, staff sometimes unaware of a patient’s presence, no in-room phones forcing relatives to go to the nurse's station to call, and general poor communication about care and discharge. Noise and roommate issues are also frequent: loud staff and CNAs, doors slamming, and disruptive roommates in shared rooms with requests for private rooms not honored. Several reviewers reported missed meals, sporadic delivery of services, and a lack of entertainment or engagement for long-term residents, leading to loneliness for some residents.
Management and culture receive mixed but often critical commentary. While many frontline staff are described as kind, patient-focused, and hardworking, management is described as poor by several reviewers, with allegations that the facility is money-driven, punitive, or taking patients they cannot safely manage. Some extremely serious allegations appear, including assertions that residents are being drugged to keep them quiet and general claims of elder abuse. These are grave accusations that contrast sharply with the many reports of excellent bedside care; they suggest inconsistency in culture and enforcement of standards across shifts, units, or leadership eras.
A notable pattern is the reported turnaround under new ownership. Several reviewers explicitly described a 360-degree improvement: remodeling, happier staff, and positive changes in operations and attitude. This suggests that variability in experience may be tied to timing — older reviews describe severe problems while more recent reviews indicate improvements. Nevertheless, the coexistence of glowing reports (super clean, attentive staff, excellent rehab) and severe complaints (unsafe care, allegation of abuse, horrendous odors) indicates inconsistency in resident experience that families should be aware of.
Overall, Riverbank Post-Acute shows strong clinical capabilities in areas such as wound care and physical therapy, supported by many compassionate and skilled caregivers. However, persistent and serious concerns remain around cleanliness, staffing levels, safety incidents, communication, roommate arrangements, and management culture. Prospective residents and families should weigh the facility’s demonstrated clinical strengths against the operational and safety reports, verify recent inspection and ownership/management changes, tour multiple parts of the facility in person (including shared rooms and bathrooms), ask about staffing ratios and infection control measures, and follow up on how the facility has addressed the specific safety and hygiene issues raised in past reviews.
