Crowell House program, located one block from California Baptist University in Riverside, CA, serves seniors in a small, home-like setting, with a focus on the needs of elderly deaf residents and a capacity for up to six seniors at a time. The facility is licensed as a Residential Care Facility for the Elderly by the California Department of Social Services and run by the Center on Deafness-Inland, a nonprofit organization associated with the California Home for the Adult Deaf. Staff follow detailed care plans for each person, including daily help with bathing, dressing, toileting, hygiene, and support for those needing two-person transfers or incontinence care, and they're also prepared to help with specific medical needs like insulin shots, depending on the arrangement. Three home-cooked, well-balanced meals are served each day, and staff can make special adjustments for residents with conditions like diabetes or high blood pressure, with a mobile hairdresser or stylist available for personal care needs.
There's a strong emphasis on community and communication, with special language and communication supports for deaf residents, and the schedule always includes a mix of social and creative activities like music therapy, animal therapy, tabletop games, arts and crafts, movies, group exercise, and regular trips for shopping, doctor's appointments, or spiritual services. The environment is designed to reduce confusion and help prevent wandering, especially for residents who have dementia or Alzheimer's disease. Medication management happens four times daily, and staff track prescriptions, vitamins, and every medical visit. The team also handles laundry, housekeeping, making and recording doctor appointments, and can provide 24-hour awake care depending on the setup, with clear visiting hours from 9:00 am to 11:00 am and 1:00 pm to 4:00 pm Monday through Saturday, and 1:00 pm to 4:00 pm on Sundays.
Residents have their choice of private or semi-private rooms in a house with six bedrooms and three shared bathrooms (one being wheelchair accessible), a four-car garage, and a guest house. The grounds offer a reading room, spa, wellness area, barber parlor, recreation rooms, yard spaces, and a place to eat and worship. Crowell House operates under a resident-first approach, follows current senior care standards, and hosts support and advocacy programs along with educational workshops for deaf and hard of hearing seniors. The nonprofit is managed by a board, with plans to add members from Riverside's local Deaf community, and all proceeds from property transactions are split, with 30% set aside mainly for future property purchases by a 501(c)(2) title holding corporation overseen by CHAD. The overall atmosphere focuses on compassion and aims to help each person maintain their independence as much as possible, and though the facility isn't fancy or large, reviews say it feels caring and safe with an overall rating of 4.5.
People often ask...
Crowell House program offers assisted living.
The full address for this community is 3615 Crowell Ave, Riverside, CA, 92504.
Yes, Crowell House program offers respite care.
Respite care in assisted living communities provides temporary, short-term relief for primary caregivers by offering professional care for their loved ones. It allows individuals to stay in an assisted living community for a limited time, giving caregivers a break while ensuring residents receive necessary support and assistance with daily activities.
State of California Inspection Reports
34
Inspections
7
Type A Citations
12
Type B Citations
5
Years of reports
11 Jul 2025
11 Jul 2025
Reviewed client and employee records; found them complete and available.
18 Feb 2025
18 Feb 2025
Identified incomplete resident and staff files during the continuation visit; no deficiencies were cited.
28 Jan 2025
28 Jan 2025
Identified deficiencies in resident records and in employee records that were not available during an unannounced annual inspection; observed a clean, well-maintained home with functioning safety systems, adequate food and water supplies, and centralized medication storage, with additional time needed to complete staff records review.
25 Nov 2024
25 Nov 2024
Investigated allegations of wrongful eviction, potential harm among residents, inadequate food, rough handling by staff, forced medication, and threats toward residents. Found insufficient evidence to prove or disprove that these events occurred; no conclusion of violations could be made.
25 Nov 2024
25 Nov 2024
Determined that the claim a staff member refused to give a resident their medication could not be proven. Interviews with five residents and staff, plus review of medication records and observed storage, indicated meds were available and given when requested, with no reported issues.
29 Apr 2024
29 Apr 2024
Investigated four allegations and found two staff had not completed the required training for the year, with no evidence of a resident being left on the floor for an extended period or of medication mismanagement. Identified that staff used pillows to keep a resident from rolling out of bed without a medical professional's written plan.
29 Apr 2024
29 Apr 2024
Investigated allegations found that staff failed to complete required training and that residents were restrained with pillows without proper authorization, while other concerns about residents being left on the floor and medication management were unsubstantiated.
§ 9058
29 Jan 2024
29 Jan 2024
Found four residents and two staff were present during a routine visit, with an interpreter assisting communication. Noted infection control measures, clean living areas, and secured medications with an operational carbon monoxide detector, but the fire panel was beeping and needed inspection; two staff did not have a documented physical exam and one staff lacked current annual training, and disaster drill documentation needed updating, while resident files contained all required paperwork.
§ 1569.695(c)
§ 87411(f)
29 Jan 2024
29 Jan 2024
Found that the facility maintained infection control supplies and a clean physical environment, with some deficiencies in fire panel reporting and staff training documentation, and issues with disaster drill documentation.
§ 87412(f)
§ 87506(a)
§ 87456(a)(3)
§ 87412(e)
27 Sept 2023
27 Sept 2023
Found that the allegation that staff spoke inappropriately toward a client while in care was unsubstantiated. Found that the allegation that staff retaliated against a client while in care was unsubstantiated.
27 Sept 2023
27 Sept 2023
Investigated whether staff spoke inappropriately to a resident or retaliated against a resident; found that both allegations could not be proved.
27 Jul 2023
27 Jul 2023
Identified the allegation that staff do not have proper training. The 2020 training records for the involved staff member could not be located, the staff member is no longer employed, and they could not be interviewed.
27 Jul 2023
27 Jul 2023
Investigated an allegation that staff lacked proper training to assist a resident with a medical condition; found that staff training records could not be located for the staff member involved, meeting the criteria to support the allegation.
13 Apr 2023
13 Apr 2023
Found that the allegation that staff failed to treat the resident with dignity and respect, the allegation that staff mismanaged the resident's medication, the allegation that staff failed to provide a comfortable and safe environment, and the allegation that staff failed to provide privacy were unsubstantiated.
13 Apr 2023
13 Apr 2023
Found unsubstantiated the allegation that on January 2, 2020 (or January 2, 2021) a resident had several seizures and emergency services were not called; interviews and record reviews yielded no corroborating evidence.
13 Apr 2023
13 Apr 2023
Investigated four allegations: staff did not fail to treat a resident with dignity and respect, mismanaged medication, fail to provide a safe and comfortable environment, or deny privacy, with no evidence found to support any of these claims.
§ 87608(a)(3)
§ 87411(c)
01 Jul 2022
01 Jul 2022
Found six residents in care, meeting capacity. Identified that a resident died after a hospital visit on 5/25/2022, with an interview indicating the resident's daughter took them to the hospital; the home did not report the death to the licensing department, and a deficiency was cited.
01 Jul 2022
01 Jul 2022
Identified that the facility was previously over capacity but was in compliance during the visit, and found that a resident’s recent death was not reported to the licensing department, resulting in a cited deficiency.
16 May 2022
16 May 2022
Reviewed amendments to a Facility Evaluation Report after an unannounced visit, meeting with the administrator to discuss the purpose.
16 May 2022
16 May 2022
Reviewed a Facility Evaluation Report update during an unannounced visit with the administrator to address a previous assessment.
§ 87411(d)(3)
29 Apr 2022
29 Apr 2022
Identified that seven residents exceeded the approved capacity of six and that the fire clearance was not in compliance; a citation and civil penalty were to be issued.
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29 Apr 2022
29 Apr 2022
Found that the facility took in an extra resident beyond its capacity, which also exceeded the approved fire clearance, leading to a citation and penalty.
01 Feb 2022
01 Feb 2022
Found no infection-control deficiencies during the unannounced visit. Observed adequate hand hygiene and cleaning supplies, and a designated infection-control lead responsible for tracking cases, PPE, and staff training, with no current COVID-19 cases.
01 Feb 2022
01 Feb 2022
Confirmed that the facility maintained adequate infection control measures, including hand hygiene supplies and staff training, during an unannounced inspection with no issues identified.
29 Nov 2021
29 Nov 2021
Identified unpaid licensing fees totaling $1,236.50 with no payments since January 31, 2020. Found a walkway obstruction blocking more than half the width due to a pile of dirt and a traffic cone, and noted that incident reporting requirements were not followed, with no incident reports submitted since 2019, though records for a March 2021 ER visit existed.
29 Nov 2021
29 Nov 2021
Identified safety hazards from cracks in the driveway and a hole in the backyard walkway, and found a medication bottle labeled with half the prescribed dose. Found that allegations about safeguarding personal information and timely medical attention were unfounded, and access for review was provided.
§ 87307(d)(2)
§ 87468.2(a)(4)
29 Nov 2021
29 Nov 2021
Found that the grounds were in disrepair, with cracks and a hole posing safety hazards; staff mishandled medication by giving a lower dose than prescribed, and the allegation of denying inspection was unfounded.
04 Oct 2021
04 Oct 2021
Determined that the allegation that the administrator denied a resident’s return due to vaccination status was supported by records, which showed vaccination proof was required before the resident could return.
§ 87468.1(a)(16)
04 Oct 2021
04 Oct 2021
Found that the administrator did not allow a resident to return to the facility based on their COVID-19 vaccination status, posing a potential violation of resident rights.
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16 Aug 2021
16 Aug 2021
Found the temperature was comfortable at the time, with a heater available and residents reporting no temperature-related issues. Found there wasn’t enough evidence to prove a resident missed their medication.
16 Aug 2021
16 Aug 2021
Reviewed, the investigation found that staff maintained a comfortable temperature and no resident missed medication, despite some initial concerns about cold drafts and incomplete medication records.
03 Mar 2020
03 Mar 2020
Found that staff provided adequate care to residents, including timely diaper changes and appropriate handling, and that the allegation about insufficient staff was unfounded; also determined that a visitor who assisted with meals without proper clearance did not compromise safety.
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21 Feb 2020
21 Feb 2020
Investigated allegations that staff drove residents without a valid driver’s license, and it was confirmed that staff admitted to doing so within the past month.
15 Jan 2020
15 Jan 2020
Found that the facility complied with licensing requirements, including proper safety measures, maintained sanitation, appropriate staffing, and secure medication storage, with no deficiencies noted at the time of inspection.
