I visited and left uneasy - the place felt dirty (roaches in the kitchen), residents seemed neglected, and staff were often rude, unhelpful, or unreachable (reception hung up; ops manager unavailable). I also noted troubling care issues reported (overmedication, hospitalization/stitches). There are nice features - peaceful ambiance, prayer room, activities, and some attentive nurses - but I would not recommend placing a loved one here.
Receptionist hangs up or refuses to transfer calls
Poor communication and unavailable operations manager
Uncaring, rude, or irresponsible caregivers (per multiple reviewers)
Concerns about medication management and reports of overmedication
Safety incidents described (hospitalization, stitches)
Dirty facility and reports of kitchen roaches
Residents not adequately cared for (per several reviewers)
Staff unable to provide answers to family questions
Polarized and inconsistent care quality across reports
Visitors and some reviewers felt uneasy during visits
Summary review
The review summaries for CalOaks Senior Living present a mixed and highly polarized picture. Several reviewers describe the community very positively, praising the ambiance, activities, food, presence of a daily nurse, a prayer room, and an overall peaceful environment with friendly, attentive staff and residents who are happy to stay. These positive comments suggest that parts of the facility or some shifts/staff can provide a warm, engaging, and supportive environment for residents.
Conversely, an equally strong set of negative reports raise significant concerns. Multiple reviewers describe poor staff behavior (rude, uncaring, or irresponsible caregivers), inadequate communication (receptionist hanging up or refusing transfers, operations manager unavailable), and staff who cannot answer family questions. There are specific serious allegations about care quality: reports of overmedication, resulting in hospitalization and stitches, and general statements that residents were not being cared for. Cleanliness issues are also explicitly mentioned, including a dirty facility and kitchen roaches. Taken together, these complaints point to potential systemic problems in staffing, oversight, infection control, and clinical management.
Care quality appears inconsistent across reviews. On one hand, the presence of a daily nurse and praise for personal nursing care indicate some level of clinical support that satisfies certain residents and families. On the other hand, reports of medication mismanagement and injuries are serious red flags that could indicate lapses in clinical protocols or staff training. The coexistence of both strong positives and severe negatives suggests variability in performance — possibly differing by shift, unit, or time period — rather than uniformly high or low standards.
Staff behavior and communication emerge as another stark divide. Positive reviews call staff friendly and attentive; negative reviews describe rude, uncaring caregivers and unhelpful front-desk personnel. Several complaints specifically cite the receptionist refusing to transfer calls or hanging up, and an operations manager who is unavailable. These patterns indicate problems in responsiveness and family communication that can significantly affect trust and satisfaction, even when some direct care interactions are adequate.
Facility and environmental issues are likewise conflicted. Some reviewers describe a peaceful community with a good ambiance and a dedicated prayer room, while others report a dirty facility and roaches in the kitchen. Such contradictory descriptions could reflect differences in which parts of the facility people experienced, inconsistent housekeeping or pest-control effectiveness, or changes over time. Because cleanliness and food-safety concerns are tangible health risks, these assertions should be taken seriously and verified.
Dining and activities are among the more consistently positive points: several reviewers highlight good meals and engaging activities. These aspects contribute to quality of life and community engagement and appear to be strengths for at least a portion of residents. However, positive social programming does not mitigate the significant clinical and safety concerns raised in other reviews.
Overall pattern and recommendations: the reviews indicate a highly polarized reputation for CalOaks Senior Living, with clear strengths in social programming, some aspects of nursing presence, and atmosphere for some residents, but with alarming negatives around clinical safety, cleanliness, and staff responsiveness. For prospective residents or families, these mixed reports suggest the need for careful, specific due diligence: tour multiple areas of the facility at different times (including mealtimes), ask for documentation of pest-control and cleaning schedules, request details about medication management protocols and incident reporting, speak with several current families across units/shifts, observe staff-resident interactions, and verify availability and responsiveness of management and nursing leadership. Given the serious nature of complaints around overmedication and injury, families should prioritize clear answers about clinical oversight, staff training, supervision, and how the community handles and communicates incidents.
Location
About CalOaks Senior Living
CalOaks Senior Living sits in a single-story building close to parks and walking paths, so the place gets lots of light and feels homelike, and folks can get out for fresh air pretty easily, which always does some good. The staff there, many of them well-trained and always awake around the clock, keep an eye on everyone and help with daily things like bathing, getting dressed, and managing medicine, while also offering specialized care for those who need help with diabetes or incontinence, or memory problems, and the nurses stay on shift twelve to sixteen hours a day to provide extra assistance when residents might need some medical attention but don't require full-time nursing. Residents choose between private or shared rooms, and the rooms aim to feel peaceful and homey, which helps everyone settle in at their own pace, whether they're there for the long haul or just a short respite stay. Meals are cooked up daily, with three served each day, and they're not only meant to be tasty but also healthy and tailored to any special diets people might have, and if folks need a ride to a medical appointment or want to get some groceries, the transportation service will get them there and back. The community runs a calendar full of activities, from group exercise and music to movies, religious and devotional services both onsite and offsite, and those who like a quiet afternoon can use the library, game and billiard rooms, or even the chapel. Laundry, housekeeping, and changing linens are handled by staff, so residents can spend their time on what they like rather than chores. CalOaks Senior Living offers assisted living and memory care, always keeping a focus on privacy, safety, and dignity. The environment stays secure and welcoming, with staff who treat everyone with respect, regardless of their background or beliefs, and deep down the aim there is to foster that family feeling and give residents a sense of peace, quiet, and belonging.
People often ask...
CalOaks Senior Living offers competitive pricing, with rates starting at a cost of $3,992 per month.
CalOaks Senior Living offers independent living and assisted living.
There are 6 photos of CalOaks Senior Living on Mirador.
The full address for this community is 3891 Polk St, Riverside, CA, 92505.
Yes, CalOaks Senior Living offers respite care.
Respite care in assisted living communities provides temporary, short-term relief for primary caregivers by offering professional care for their loved ones. It allows individuals to stay in an assisted living community for a limited time, giving caregivers a break while ensuring residents receive necessary support and assistance with daily activities.
State of California Inspection Reports
61
Inspections
8
Type A Citations
14
Type B Citations
5
Years of reports
21 Jul 2025
21 Jul 2025
Found the roaches allegation unsubstantiated; staff and residents reported no roaches and pest control is performed monthly. Found the indoor smoking allegation unsubstantiated; staff and residents reported no indoor smoking and that smoking occurs only in a designated outdoor area.
21 Jul 2025
21 Jul 2025
Found that the accusation notices and the written notice were posted in conspicuous locations since February 26, 2025. Verbal confirmation of posting was provided by staff during the visit.
§ 9058
21 Jul 2025
21 Jul 2025
Found no health or safety hazards at this location; staff were supervising residents and checking them every 30 minutes, and an eviction occurred in late October 2024 after an aggressive incident.
§ 9058
27 Feb 2025
27 Feb 2025
Found that the allegation that staff do not keep resident bedrooms clean is unsubstantiated, based on interviews with residents and staff and on-site observations showing clean bedrooms and living areas.
27 Feb 2025
27 Feb 2025
Investigated three specific allegations: bedding not changed regularly, lack of required furniture, and safeguarding of personal belongings. Found bedding changed regularly, required furniture in all residents’ rooms, and personal belongings safeguarded; overall, the three allegations were unfounded.
§ 87217(b)
§ 87307(a)(3)
§ 87307(a)(3)
08 Apr 2025
08 Apr 2025
Determined that the licensee failed to provide immediate written notice of a resident's death to the public administrator, even though notices to other required agencies were made within the reporting timeframe.
03 Mar 2025
03 Mar 2025
Investigated two complaints: one about residents smoking in the hallway and one about pests in rooms. Found no evidence of indoor smoking or pests; staff and residents described a designated outdoor smoking area and monthly pest control, with no pests observed.
27 Feb 2025
27 Feb 2025
Found Allegation 1 that residents were not allowed to leave not supported, as residents could leave freely and were seen exiting with staff. Found Allegation 2 about insects and Allegation 3 about safeguarding personal property not supported, with no insects observed and no losses reported, aside from minor laundry mix-ups.
26 Feb 2025
26 Feb 2025
Identified multiple safety and care deficiencies at this site, with 57 residents present in a 74-capacity home. Deficiencies included hot water temperatures up to 136F (later adjusted to 118F/114F), absence of non-slip mats, blinds in disrepair, broken window screens, missing emergency supplies, and improper medication practices such as three residents not receiving assistance with self-administration and pre-pouring AM doses, though staffing and records were generally complete.
§ 87303(e)(5)
§ 87303(a)
§ 87303(e)(2)
§ 87465(a)(4)
§ 87465(h)(5)
§ 1569.695(a)(2)
§ 87303(c)
10 Dec 2024
10 Dec 2024
Determined that a civil penalty was warranted for a violation that resulted in a resident's death due to staff neglect after an unwitnessed fall and prolonged heat exposure; the total penalty was $14,500 after credit for an earlier $500 penalty.
01 Jul 2024
01 Jul 2024
Confirmed that accusations were posted in conspicuous places and written notifications to residents, their responsible parties, and the Long-Term Care Ombudsman were provided within 10 days. Conducted an unannounced case management visit; licensee acknowledged postings and notifications; exit interview conducted.
01 Jul 2024
01 Jul 2024
Confirmed compliance with Health & Safety Code notification requirements regarding legal proceedings.
25 Jan 2024
25 Jan 2024
Identified deficiencies in water temperature (Room #2), missing complaint poster, and lack of physician documentation for a resident’s half-bed rails; otherwise, food supplies, staffing, safety equipment, and record-keeping were adequate.
25 Jan 2024
25 Jan 2024
Identified deficiencies in physical plant, record keeping, and care & supervision during inspection.
28 Nov 2023
28 Nov 2023
Confirmed that a staff member sold a 55-inch television to a resident. Found no evidence of financial exploitation by staff against residents.
28 Nov 2023
28 Nov 2023
Confirmed staff sold a television to a resident, but found no evidence of financial abuse.
22 May 2023
22 May 2023
Found no evidence that a resident sustained an injury due to lack of supervision; interviews with staff and residents indicated staff checked on residents every two hours or more.
22 May 2023
22 May 2023
Investigated the allegation of a resident sustaining an injury due to lack of supervision; found no evidence to support the claim, with interviews and record reviews indicating appropriate supervision was provided.
§ 87608(a)(5)
§ 87303(e)(2)
§ 87468(c)(2)
19 Apr 2023
19 Apr 2023
Found the allegation that staff yelled at a resident unsubstantiated. Observed staff assisting and talking with residents in a low tone and using respectful language, with no yelling observed.
19 Apr 2023
19 Apr 2023
Investigated an allegation that staff yelled at a resident and found it unsubstantiated due to lack of evidence, with observations showing staff interacting respectfully and calmly with residents.
§ 87411(a)
13 Apr 2023
13 Apr 2023
Identified that staff did not provide a diabetic diet for residents and served diabetic residents the same meals as others. Found no evidence that meals lacked nutritious value or failed to meet residents' needs.
13 Apr 2023
13 Apr 2023
Confirmed allegation of not providing a diabetic diet. Unsubstantiated allegation of food not meeting nutritious needs.
03 Mar 2023
03 Mar 2023
Found no evidence to support the allegation that staff do not ensure residents attend medical appointments; residents reported staff assist them, and logs show attendance per schedule.
03 Mar 2023
03 Mar 2023
Investigated an allegation that staff did not ensure residents attended medical appointments and found it to be unfounded, with no evidence supporting the claim. Confirmed through interviews and record reviews that residents were assisted in attending their scheduled medical appointments.
24 Feb 2023
24 Feb 2023
Investigated an unannounced collateral visit to interview residents and staff about a complaint, with arrival on 02/24/2023 at 11:30 AM. Met by an administrator, an exit interview was conducted.
24 Feb 2023
24 Feb 2023
Investigated allegations concerning resident and staff interactions related to a specific complaint, with an unannounced visit conducted by a Licensing Program Analyst.
§ 87628(b)(4)
10 Feb 2023
10 Feb 2023
Found Allegation #1 that staff yelled at a resident to be unfounded; interviews and observations showed staff spoke to residents with respect and no yelling occurred. Found Allegation #2 that the resident was overcharged to be unfounded; staff explained charges matched the state-allowed basic service rate and the resident misunderstood the increase.
10 Feb 2023
10 Feb 2023
Found that staff did not yell at residents and the facility did not overcharge residents.
31 Jan 2023
31 Jan 2023
Investigated the allegation that staff did not prevent a resident from wandering away due to neglect or lack of supervision and the allegation that staff did not ensure the resident took medications as prescribed. Found no evidence to corroborate either claim; records showed regular checks every two hours and medication records indicated meds were dispensed as prescribed and taken as directed, and during the 07/24/2022 incident staff monitored the gate and the resident was found the same day.
31 Jan 2023
31 Jan 2023
Reviewed allegations of inadequate supervision and medication management; determined no sufficient evidence to support claims of neglect or improper medication administration.
20 Jan 2023
20 Jan 2023
Identified that two staff began work without criminal background clearance and two others weren’t properly associated to the care setting despite clearance; civil penalties were assessed for all four.
20 Jan 2023
20 Jan 2023
Investigated and found unfounded the allegations that a resident appeared unkempt, was not adequately hydrated, and did not receive medical attention when needed.
20 Jan 2023
20 Jan 2023
Confirmed lack of criminal background clearance for staff members and assessed civil penalties.
07 Dec 2022
07 Dec 2022
Found Allegation 1: socks were thrown at a resident, unsubstantiated. Found Allegation 2: inappropriate comments toward a resident, unsubstantiated; Found Allegation 3: refusing to assist a resident, unsubstantiated.
07 Dec 2022
07 Dec 2022
Interviews and records reviewed did not support allegations of staff throwing socks at a resident, making inappropriate comments, or refusing to assist a resident.
09 Nov 2022
09 Nov 2022
Found insufficient evidence to prove the four allegations: staff failed to seek timely medical attention, hygiene needs were not met, the premises were unclean, and staff did not assist with feedings.
09 Nov 2022
09 Nov 2022
Investigated staff for allegations related to resident care and cleanliness but found no clear evidence to support the claims.
25 Oct 2022
25 Oct 2022
Found no deficiencies cited after an unannounced case management visit that included a tour, conversations with residents, review of five resident records and one medication record, and meetings with the home’s administrator and LVN. No health or safety concerns were identified.
25 Oct 2022
25 Oct 2022
Reviewed records, conducted interviews, and toured the facility; no health or safety concerns were found.
§ 87355
§ 87355
20 Jul 2022
20 Jul 2022
Identified roaches in multiple resident rooms and roach droppings in several locations; observed ongoing roach presence after cleaning and spraying. Confirmed the roaches allegation through observations and staff interviews.
§ 87303(a)
20 Jul 2022
20 Jul 2022
Confirmed presence of roaches in the facility.
14 Jul 2022
14 Jul 2022
Investigated the allegation that a resident sustained multiple injuries due to lack of supervision. Found insufficient evidence to prove that lack of supervision occurred.
14 Jul 2022
14 Jul 2022
Determined that the allegation of lack of supervision resulting in resident injuries was unsubstantiated.
14 Apr 2022
14 Apr 2022
Determined Allegations 1–3: no evidence that neglect caused injuries, no evidence of overmedication, and no unsanitary conditions. Found that meals were provided to residents, hygiene needs were met, and there was no coercion or fraudulent signing of documents.
14 Apr 2022
14 Apr 2022
Confirmed allegations of neglect, overmedication, unsanitary conditions, lack of meals, hygiene needs not met, and fraudulent document signing were all unsubstantiated.
22 Feb 2022
22 Feb 2022
Found infection control measures in place with trained staff, PPE, hand hygiene supplies, and posted policies; no health or safety risks observed. No deficiencies were noted.
22 Feb 2022
22 Feb 2022
Found no evidence to support the allegation of rough handling by staff; interviews with residents and staff denied mistreatment, and one resident could not be interviewed due to death. Noted an insect on a wall in one bedroom, with records showing monthly extermination services using a gentler chemical approach and ongoing collaboration to address the issue.
22 Feb 2022
22 Feb 2022
Confirmed no deficiencies during annual inspection of infection control measures and regulatory compliance.
23 Dec 2021
23 Dec 2021
Found that the allegation of staff neglect leading to a resident’s death was supported. The resident was found unresponsive outside after an unwitnessed fall, later diagnosed with heat stroke and burns, and died from hyperthermia, with weather data showing high temperatures that day and staff noting the resident’s location was unknown from about noon to 3 p.m.
§ 1569.269(a)(6)
23 Dec 2021
23 Dec 2021
Confirmed neglect resulted in a resident’s death due to extreme heat exposure and injuries from a fall at the facility, leading to an immediate Health and Safety risk and a civil penalty.
18 Nov 2021
18 Nov 2021
Found that residents' special dietary needs were reportedly met, including diabetic meal plans. Found no insects observed and that an extermination service was in place; cleanliness and housekeeping were maintained; incontinence care was timely; and residents and staff described staffing as adequate.
18 Nov 2021
18 Nov 2021
Confirmed that all allegations were unsubstantiated after interviews with staff and residents, observation of facility cleanliness and insect control measures, and review of records.
02 Sept 2021
02 Sept 2021
Investigated claim that after a resident's death, Social Security benefits paid to the home were not properly handled or returned to the family. Found no evidence to prove the alleged violation; funds were refunded to SSA and staff followed guidance.
02 Sept 2021
02 Sept 2021
Determined that the allegation regarding misappropriation of Social Security funds after a resident's death was unsubstantiated, lacking sufficient evidence to conclude a violation occurred.
12 May 2021
12 May 2021
Identified cockroaches crawling on a resident and their food tray on April 9, 2021. Record review showed past pest-control activity and interviews indicated interior fumigation had not occurred for five or more months.
12 May 2021
12 May 2021
Confirmed an allegation of pests in the facility, with cockroaches observed on a resident and throughout the premises.
30 Oct 2020
30 Oct 2020
Found Allegations 1–4 unsubstantiated after reviewing interviews and records; no evidence of neglect, delays in medical care, loss of personal belongings, or improper medication administration.
30 Oct 2020
30 Oct 2020
Investigated allegations revealed no evidence of neglect or wrongdoing in resident care, medical attention, or safeguarding of personal property; all allegations unsubstantiated.
10 Jul 2020
10 Jul 2020
Confirmed medication issue, unsubstantiated staff threats, and unfounded bathing complaint.
12 Feb 2020
12 Feb 2020
Confirmed no deficiencies during an inspection of a facility, including physical plant, resident rooms, common areas, medication storage, records, and administration.
05 Feb 2020
05 Feb 2020
Confirmed allegations of staff not providing timely assistance to residents and failure to keep the facility free from pests.
