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Amenities
Healthcare services
Activities of daily living assistance
Assistance with bathing
Assistance with dressing
Assistance with transfers
Medication management
Mental wellness program
Healthcare staffing
12-16 hour nursing
24-hour call system
24-hour supervision
Meals and dining
Diabetes diet
Meal preparation and service
Restaurant-style dining
Special dietary restrictions
Room
Air-conditioning
Cable
Fully furnished
Housekeeping and linen services
Kitchenettes
Private bathrooms
Telephone
Wifi
Transportation
Community operated transportation
Transportation arrangement
Transportation arrangement (non-medical)
Common areas
Beauty salon
Computer center
Dining room
Fitness room
Gaming room
Garden
Outdoor space
Small library
Wellness center
Community services
Concierge services
Fitness programs
Move-in coordination
Activities
Community-sponsored activities
Planned day trips
Resident-run activities
Scheduled daily activities
Reviews
2.94·(16)
Overall rating
5
4
3
2
1
Care
2.0
Staff
2.2
Meals
3.0
Amenities
1.0
Value
2.9
Pros
Friendly and attentive staff
Daily nursing availability
Positive meal experiences
Activities and social engagement
Peaceful community setting and pleasant ambiance
Prayer room for residents
Cons
Concerns about staff conduct and responsiveness
Medication-management and clinical-incident communication concerns
Kitchen sanitation and pest-control concerns
Inconsistent meal quality and nutritional value
Inconsistent activity delivery
Limited internet and personal entertainment access
Potential gaps in matching residents’ care and cognitive needs
Difficulty reaching or communicating with management
Summary of reviews
Reviews describe sharply mixed experiences at CalOaks Senior Living. One reviewer praised the setting, activities, meals, daily nursing availability, prayer room, and friendly, attentive staff. Other accounts raise concerns about care quality, staff interactions, and whether residents receive appropriate support for their individual needs. One reviewer described a medication-related concern followed by hospital treatment for an injury and said staff could not provide clear answers; this is a serious individual account, rather than a pattern established across the reviews.
Staff feedback also varies. Positive comments describe staff as friendly and attentive, while negative comments refer to unhelpful interactions and difficulty getting timely or clear responses. A prospective family member also described trouble reaching the operations manager by phone. Together, these comments suggest that communication and responsiveness may be inconsistent.
Dining feedback is similarly mixed: one reviewer praised the meals, while another questioned their quality and nutritional value. Separate reviews raised kitchen cleanliness and pest-control concerns. Activities were appreciated by one reviewer but were said to occur inconsistently by another. A reviewer also described limited internet and personal entertainment options, including shared access to a television.
One account questioned whether the resident’s living arrangement suited her abilities and care needs, pointing to the importance of assessing care-level and roommate compatibility. Overall, the positive comments highlight the community atmosphere and personal attention, while the concerns focus on consistency in care, communication, food service, activities, and facility conditions. Families may wish to ask about medication procedures, incident communication, activity schedules, meal planning, sanitation practices, and how resident needs are matched to living arrangements.
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Location
CalOaks Senior Living is located at 3891 Polk St, Riverside, CA, 92505.
About CalOaks Senior Living
CalOaks Senior Living sits in a single-story building close to parks and walking paths, so the place gets lots of light and feels homelike, and folks can get out for fresh air pretty easily, which always does some good. The staff there, many of them well-trained and always awake around the clock, keep an eye on everyone and help with daily things like bathing, getting dressed, and managing medicine, while also offering specialized care for those who need help with diabetes or incontinence, or memory problems, and the nurses stay on shift twelve to sixteen hours a day to provide extra assistance when residents might need some medical attention but don't require full-time nursing. Residents choose between private or shared rooms, and the rooms aim to feel peaceful and homey, which helps everyone settle in at their own pace, whether they're there for the long haul or just a short respite stay. Meals are cooked up daily, with three served each day, and they're not only meant to be tasty but also healthy and tailored to any special diets people might have, and if folks need a ride to a medical appointment or want to get some groceries, the transportation service will get them there and back. The community runs a calendar full of activities, from group exercise and music to movies, religious and devotional services both onsite and offsite, and those who like a quiet afternoon can use the library, game and billiard rooms, or even the chapel. Laundry, housekeeping, and changing linens are handled by staff, so residents can spend their time on what they like rather than chores. CalOaks Senior Living offers assisted living and memory care, always keeping a focus on privacy, safety, and dignity. The environment stays secure and welcoming, with staff who treat everyone with respect, regardless of their background or beliefs, and deep down the aim there is to foster that family feeling and give residents a sense of peace, quiet, and belonging.
People often ask...
CalOaks Senior Living offers competitive pricing, with rates starting at a cost of $3,992 per month.
CalOaks Senior Living offers independent living and assisted living.
There are 20 photos of CalOaks Senior Living on Mirador.
The full address for this community is 3891 Polk St, Riverside, CA 92505.
No, CalOaks Senior Living does not offer respite care.
Respite care in assisted living communities provides temporary, short-term relief for primary caregivers by offering professional care for their loved ones. It allows individuals to stay in an assisted living community for a limited time, giving caregivers a break while ensuring residents receive necessary support and assistance with daily activities.
Safety & Compliance
In California, the Department of Social Services' Community Care Licensing Division licenses residential care facilities for the elderly, conducting inspections and investigating complaints.
Investigated an incident involving a staff member and a resident; found a violation of residents' personal rights.
Type ACCR 87468.(1)(2)Personal Rights
04 Aug 2026Inspection
04 Aug 2026Inspection
Found no deficiencies. Verified that accusations and written notices were posted as required since 02/26/2025.
15 Jun 2026Inspection
15 Jun 2026Inspection
Found no deficiencies during the unannounced visit. The review addressed a complaint about admissions paperwork and found the admission agreement and physician report had been signed by the resident.
17 Feb 2026Inspection
17 Feb 2026Inspection
Observed adequate staffing but kitchen cleanliness did not meet requirements, posing an immediate health risk.
Type A1569.618(c)(4)
20 Jan 2026Complaint
20 Jan 2026Complaint
Investigated a complaint that a staff shortage led to an unwitnessed fall with injuries; evidence from interviews and records did not support the allegation.
23 Sept 2025Complaint
23 Sept 2025Complaint
Investigated three complaints about care and housekeeping; interviews and observations found no evidence to support the concerns.
23 Sept 2025Complaint
23 Sept 2025Complaint
Found that staff followed infection control protocols; residents were isolated and wearing masks, and no deficiencies were cited.
21 Jul 2025Complaint
21 Jul 2025Complaint
Investigated two complaints about roaches and indoor smoking; found no evidence of roaches inside and residents smoked only in the designated outdoor area.
21 Jul 2025Inspection
21 Jul 2025Inspection
Observed staff regularly checked on residents and provided supervision; no health or safety hazards were observed at the location.
21 Jul 2025Inspection
21 Jul 2025Inspection
Observed that the required accusation notices were posted in conspicuous locations and confirmed posting since 02/26/2025.
08 Apr 2025Complaint
08 Apr 2025Complaint
Found that the licensee failed to provide immediate written notice of a resident’s death to the public administrator.
03 Mar 2025Complaint
03 Mar 2025Complaint
Investigated and found no evidence of residents smoking in the hallway or pests in the rooms.
27 Feb 2025Complaint
27 Feb 2025Complaint
Investigated allegations that bedding was not changed regularly, residents lacked required furniture, and personal belongings were not safeguarded. The investigation did not find evidence to support these concerns.
Type B87307(a)(3)(C)
Type B87307(a)(3)(B)
Type B87217(b)
27 Feb 2025Inspection
27 Feb 2025Inspection
Identified an incident on 10/22/2024 where one resident displayed aggressive behavior toward another, leading to eviction and moving out on 10/30/2024. Staff checked on residents every 30 minutes; no injuries or health hazards were observed.
27 Feb 2025Complaint
27 Feb 2025Complaint
Found no evidence to support the allegation that residents were prevented from leaving. No insects were observed, and staff safeguarded residents' personal property.
27 Feb 2025Complaint
27 Feb 2025Complaint
Investigated allegation that staff did not keep resident bedrooms clean; evidence found no support for that claim.
26 Feb 2025Inspection
26 Feb 2025Inspection
Identified several deficiencies, including unsafe hot water temperatures, improper assistance with medications, maintenance issues with blinds and window screens, and lack of emergency supplies.
Type A87303(e)(2)
Type A87465(a)(4)
Type A87465(h)(5)
Type B87303(a)
Type B87303(c)
Type B87303(e)(5)
Type B1569.695(a)(2)
26 Feb 2025Inspection
26 Feb 2025Inspection
Identified that the accusation notices and the written notices were not posted in conspicuous locations as required.
Type B1569.38(f)
10 Dec 2024Inspection
10 Dec 2024Inspection
Concluded that neglect led to a resident's death after an unwitnessed fall and a civil penalty was assessed.
Type A1569.269(a)(6)
Type A1569.49(e)
01 Jul 2024Inspection
01 Jul 2024Inspection
Verified that accusations were posted and written notifications were provided to residents, their responsible parties, and the LTCO within 10 days.
25 Jan 2024Inspection
25 Jan 2024Inspection
Identified several compliance issues during the visit, including missing posters for personal rights/complaints, no physician order for a half-bed rail, hot water temperature outside the allowed range, and improper storage of toxic items and medications.
Type B87468(c)(2)(A)
Type B87608(a)(5)(A)
Type B87303(e)(2)
28 Nov 2023Complaint
28 Nov 2023Complaint
Identified that a staff member sold a 55-inch television to a resident, based on interviews and document review. Interviews with residents and staff indicated no financial abuse by staff.
Type B87411(a)
22 May 2023Complaint
22 May 2023Complaint
Investigated allegation that a resident sustained an injury due to lack of supervision and found no evidence to support the allegation.
19 Apr 2023Complaint
19 Apr 2023Complaint
Investigated the allegation that staff yelled at a resident; interviews and observations indicated staff spoke in a low, respectful tone and did not yell.
13 Apr 2023Complaint
13 Apr 2023Complaint
Investigated an allegation that staff did not provide a diabetic diet for residents and found that diabetic residents were served the same meals with high-sugar drinks and snacks, with no diabetic-friendly options available.
Type B87628(b)(4)
03 Mar 2023Complaint
03 Mar 2023Complaint
Found that staff assisted residents with medical appointments and that residents attended appointments as scheduled.
24 Feb 2023Inspection
24 Feb 2023Inspection
Investigated a complaint by interviewing residents and staff and conducted an exit interview with the administrator.
10 Feb 2023Complaint
10 Feb 2023Complaint
Found that the allegation staff yelled at a resident was unfounded and the allegation of overcharging a resident was unfounded.
31 Jan 2023Complaint
31 Jan 2023Complaint
Investigated two allegations about a resident wandering away and about medication not being taken as prescribed; found no evidence to support either allegation.
20 Jan 2023Inspection
20 Jan 2023Inspection
Identified that staff worked without required criminal background clearance and some staff were not properly associated with the facility's records; civil penalties were assessed.
Type A87355(e)(1)
Type B87355(e)(2)
20 Jan 2023Complaint
20 Jan 2023Complaint
Investigated allegations that a resident appeared unkempt, was not adequately hydrated, and did not receive medical attention; findings showed these claims were unfounded.
07 Dec 2022Complaint
07 Dec 2022Complaint
Investigated three allegations of staff conduct toward a resident. Interviews and records indicated no evidence to support the allegations.
09 Nov 2022Complaint
09 Nov 2022Complaint
Identified four allegations; found insufficient evidence to prove they occurred.
25 Oct 2022Inspection
25 Oct 2022Inspection
Found no deficiencies cited related to health and safety concerns. Random resident interviews and record reviews did not reveal any issues.
20 Jul 2022Complaint
20 Jul 2022Complaint
Identified roaches and roach droppings in several rooms after cleaning and spraying, and the roach problem persisted.
Type A87303(a)
14 Jul 2022Complaint
14 Jul 2022Complaint
Investigated the allegation that a resident sustained multiple injuries due to lack of supervision by staff. Interviews and records indicated adequate supervision and no evidence of neglect.
14 Apr 2022Complaint
14 Apr 2022Complaint
Investigated six allegations about neglect of a resident resulting in injuries, overmedication, unsanitary conditions, meals not provided, unmet hygiene needs, and fraudulent signing of documents; findings did not prove the allegations.
22 Feb 2022Inspection
22 Feb 2022Inspection
Observed infection control measures in place and staff wearing face coverings. No health or safety risks were identified.
22 Feb 2022Complaint
22 Feb 2022Complaint
Found that the allegation that staff handled residents roughly and the allegation of unclean conditions were unsubstantiated.
23 Dec 2021Complaint
23 Dec 2021Complaint
Identified neglect by staff contributing to a resident's death after an unwitnessed fall and exposure to heat.
Type A1569.269(a)(6)
Type B1569.49
18 Nov 2021Complaint
18 Nov 2021Complaint
Investigated a complaint alleging issues with residents' dietary needs, insects, cleanliness, diapering, and staffing; found dietary needs met, no insects observed, areas clean, incontinence care followed, and residents did not report staffing problems.
02 Sept 2021Complaint
02 Sept 2021Complaint
Investigated a complaint that staff mismanaged a resident's money and found insufficient evidence to prove the allegation.
12 May 2021Complaint
12 May 2021Complaint
Investigated the allegation that pests were not controlled; cockroaches were observed throughout and on a resident's food tray, and interior fumigation had not occurred in months.
Type B87303(a)
30 Oct 2020Complaint
30 Oct 2020Complaint
Found Allegations 1–4 unsubstantiated after reviewing interviews and records; no evidence of neglect, delays in medical care, loss of personal belongings, or improper medication administration.
10 Jul 2020Complaint
10 Jul 2020Complaint
Confirmed medication issue, unsubstantiated staff threats, and unfounded bathing complaint.
12 Feb 2020Inspection
12 Feb 2020Inspection
Confirmed no deficiencies during an inspection of a facility, including physical plant, resident rooms, common areas, medication storage, records, and administration.
05 Feb 2020Complaint
05 Feb 2020Complaint
Confirmed allegations of staff not providing timely assistance to residents and failure to keep the facility free from pests.
Type B87303(a)
Disclaimer
Mirador Living is not affiliated with the owner or operator(s) of CalOaks Senior Living. The information above has not been verified or approved by the owner or operator. For exact information, please contact CalOaks Senior Living directly. There is no cost for this service. We are compensated by the community you select.
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