Community Care & Rehabilitation Center

    4070 Jurupa Ave, Riverside, CA, 92506
    • Assisted living
    • Memory care
    • Skilled nursing
    AnonymousLoved one of resident
    3.0

    Excellent therapy but safety concerns

    I had a very mixed experience. Many nurses, CNAs and therapists were kind, attentive and went the extra mile-therapy was excellent and helped recovery-but the place is clearly understaffed and frazzled. Night shifts and some nurses were inconsistent; I saw delayed call responses, unsafe care lapses (PICC/drainage issues, patients left in urine/feces, dressing problems), and poor communication with families. The building is old and crowded (shared rooms, little privacy), noisy and chaotic at times, with smokers by the front door and occasional COVID cases. Food and housekeeping were hit-or-miss, and maintenance problems required repeated prompting. I'd consider this facility for short-term rehab because of strong therapy staff, but I would be cautious about long-term placement until staffing, safety and management improve.

    Pricing

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    Amenities

    Healthcare services

    • Activities of daily living assistance
    • Assistance with bathing
    • Assistance with dressing
    • Assistance with transfers
    • Medication management
    • Mental wellness program

    Healthcare staffing

    • 12-16 hour nursing
    • 24-hour call system
    • 24-hour supervision

    Meals and dining

    • Diabetes diet
    • Meal preparation and service
    • Restaurant-style dining
    • Special dietary restrictions

    Room

    • Air-conditioning
    • Cable
    • Fully furnished
    • Housekeeping and linen services
    • Kitchenettes
    • Private bathrooms
    • Telephone
    • Wifi

    Transportation

    • Community operated transportation
    • Transportation arrangement
    • Transportation arrangement (non-medical)

    Common areas

    • Beauty salon
    • Computer center
    • Dining room
    • Fitness room
    • Gaming room
    • Garden
    • Outdoor space
    • Small library
    • Wellness center

    Community services

    • Concierge services
    • Fitness programs
    • Move-in coordination

    Activities

    • Community-sponsored activities
    • Planned day trips
    • Resident-run activities
    • Scheduled daily activities

    3.59 · 115 reviews

    Overall rating

    1. 5
    2. 4
    3. 3
    4. 2
    5. 1
    • Care

      3.3
    • Staff

      3.6
    • Meals

      2.4
    • Amenities

      1.9
    • Value

      1.6

    Pros

    • Compassionate, attentive CNAs and frontline nursing staff
    • Highly praised physical/rehabilitation therapy team
    • Several skilled wound nurses and LVNs noted (positive bedside manner)
    • Supportive resident relations/case management staff (frequent praise for Daravy/Daravy Perez)
    • Many individual staff repeatedly named for excellence (day-shift CNAs, nurses, PTs)
    • Some reports of prompt problem resolution after escalation
    • Activities department described as kind, knowledgeable, and engaging
    • Some reviewers praised well-seasoned, accommodating meals and dietary flexibility
    • Clean, welcoming front desk and admitting staff in many reports
    • Some accounts of improved care under new/changed administration
    • Helpful and engaged social services/case managers in positive reviews
    • Facility offered a recovery-focused environment for many residents
    • Staff who “go above and beyond” and strong personal attention to residents
    • Warm, nurturing bedside manner and reassuring on-call staff in some cases
    • Occasional praise for responsive housekeeping and overall cleanliness

    Cons

    • Chronic understaffing and heavy staff turnover
    • Consistent reports of poor night/overnight staffing and noisy, inconsistent NOC shifts
    • Serious safety/clinical practice concerns (PICC line pulled, unaddressed wound dressings)
    • Delayed or absent wound and drainage management (Hemovac issues, un-swabbed drainage)
    • Long delays responding to call lights and requests for assistance
    • Frequent maintenance problems and slow repairs (bed locks, heater, toilet, room moves)
    • Poor or inconsistent hand hygiene and infection control practices
    • Medication errors and poor medication documentation/verification
    • Instances of neglect (left in bathroom, left in urine/feces, not turned, weight loss)
    • Poor communication with families and between staff (on-call doctors unresponsive)
    • Lost or mismanaged personal belongings and laundry
    • Billing/financial coercion concerns and confusing/incorrect billing for meals
    • Inaccurate or unsafe discharge instructions and transfer communications
    • Mixed and often poor food quality (frequent complaints about bland/horrible meals)
    • Reports of rude or unprofessional staff and poor bedside manner from some nurses
    • Privacy and ethical concerns (body released to wrong mortuary, payee pressure)
    • Smell of urine, dirty rooms, and inconsistent housekeeping in multiple reports
    • Inadequate equipment availability/delays (wheelchairs with IV poles, shower chairs)
    • Social worker/unresponsive case management complaints
    • COVID protocol lapses and smoking/odor issues at facility entrance
    • No consistent monitoring system to ensure residents receive care
    • Poor administrative responsiveness and difficulty reaching leadership
    • Perceived favoritism/inconsistency across units (care quality varies widely by staff/unit)
    • Noise and sleep disruption from other patients and night staff
    • Safety incidents leading to hospital readmission, pressure injuries, or alleged abuse

    Summary review

    Overall sentiment across the reviews is highly mixed and polarized: many reviewers report outstanding, compassionate front-line caregivers and an excellent rehabilitation program, while numerous others cite serious, recurring operational and clinical safety problems. Positive comments repeatedly highlight individual CNAs, LVNs, wound nurses, and physical therapists who delivered attentive, recovery-focused care and made families feel reassured. Staff members in resident relations and case management (often named Daravy/Daravy Perez and others) receive frequent praise for communication, problem-solving, and emotional support. The activities program and certain kitchen staff are also commonly praised. Several reviewers explicitly state they would use the facility again because of strong rehabilitation outcomes and dedicated caregivers.

    However, those positives are balanced by extensive and specific complaints about system-level issues. Understaffing and inconsistent coverage—especially overnight—are dominant themes. Many accounts describe slow or absent responses to call lights, residents left in soiled clothes or urine, long waits for transfers from bed to wheelchair, and staff stretched too thin. Night shifts are repeatedly characterized as noisy and inconsistent, and multiple reviewers describe significant differences between day-shift (often praised) and night-shift care. Maintenance problems (broken bed locks, heaters that won’t turn off, unsecured toilets) and delays fixing room safety issues compound these concerns.

    Clinical and safety issues are among the most severe themes. Several reviewers allege dangerous clinical lapses: PICC lines being pulled out or mishandled, hemovac and wound drainage left unassessed or unswabbed, dressings left open, and delayed wound assessments leading to infections or readmissions. Medication management problems are reported repeatedly: poor documentation, mismatches between prescriptions and medications given, and instances that reviewers felt risked overdosing. There are multiple allegations of neglect resulting in pressure injuries, surgical-site infection, or emergency transfers. These accounts indicate potential systemic failures in clinical oversight and adherence to nursing protocols.

    Communication and administrative responsiveness are inconsistent across accounts. Many families report poor communication about care changes, long hold times on phone calls, unresponsive on-call doctors, and social workers who were unavailable or difficult to reach. A number of reviews describe billing confusion or coercive behavior related to finances (attempts to arrange payee control over benefits, incorrect meal charges), as well as administrative failures such as the body being released to the wrong mortuary and administrators not returning calls. Conversely, other reviewers praise specific administrators and report that corrected problems were resolved promptly when escalated, suggesting variability depending on timing, unit, or leadership presence.

    Facility environment and logistics draw mixed feedback. Some reviewers describe a clean, welcoming facility with good front desk reception, while many others report odors (urine or smoke), dirty rooms, peeling wallpaper, crowding in multi-person rooms, and lost personal items or clothing. Dining receives polarized commentary: while some describe well-seasoned meals and special dietary accommodations, a large number of reviewers call the food bland, inadequate, or nutritionally insufficient—some even report billed meals not delivered and significant weight loss in residents.

    There is a strong pattern of variability in experience tied to specific staff, shifts, and possibly unit assignment. Many positive reports single out named individuals and particular teams (CNA groups, PT staff, wound nurses, Resident Relations) as exemplary, while negative reports often point to temporary staff, agency hires, or specific nighttime crews as the source of problems. Several reviews mention improved conditions under new management or after raising concerns, but equally strong reports describe ongoing declines and calls for oversight or regulatory intervention.

    In summary, the reviews suggest that Community Care & Rehabilitation Center can deliver excellent, compassionate, and effective care—especially in rehabilitation and when supported by engaged day-shift staff and certain nurses or managers—but it simultaneously displays recurring systemic problems that create real safety, communication, and quality-of-life risks. The most critical and actionable concerns are understaffing (notably at night), documented clinical safety lapses (wounds, lines, medication errors), ineffective communication/administration, and inconsistent maintenance/cleanliness. Families considering this facility should weigh the strong positive reports of individual staff and PT outcomes against repeated reports of neglect, variable leadership responsiveness, and clinical safety incidents. The pattern indicates that outcomes may strongly depend on unit, shift, and which staff are on duty, so direct inquiry into current staffing levels, overnight coverage, wound-care protocols, medication verification procedures, and recent regulatory history is advisable for anyone evaluating placement.

    Location

    Map showing location of Community Care & Rehabilitation Center

    About Community Care & Rehabilitation Center

    Community Care & Rehabilitation Center is a skilled nursing facility at 4070 Jurupa Ave in Riverside, California, and people find that it's focused on giving full care and rehabilitation support for those who need it after a hospital stay or as part of daily life, and while the staff there speak English and try their best to show compassion and professionalism, they're not taking new patients right now and the office hours aren't posted at this time, but the place itself has between 51 and 200 employees working together to offer 24-hour skilled nursing along with different rehabilitation services that aim to restore as much independence and ability as possible. The team keeps the place secure and clean, paying attention to comfort and friendliness for everyone and helping to make care plans that meet each person's specific clinical, social, and rehabilitation needs, and the professionals there also help with discharge planning and keep friends and family involved with activities and visiting as much as possible to help uplift spirits. The facility has special programs and amenities for social activities tailored to what patients enjoy and what they can handle, and the environment is set up to help people heal and keep their independence, and the site is recognized as a 5-Star Facility based on federal quality measures, so people often find support that's both kind and focused on real medical care. If you need to know more about their services, they've got a website you can look at, but for now, they're sticking to helping people already in their care and can't admit new ones until they update their policy.

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