Riverside Heights Healthcare Center,

    8951 Granite Hill Dr, Riverside, CA, 92509
    2.9 · 14 reviews
    • Assisted living
    • Memory care
    • Skilled nursing
    AnonymousLoved one of resident
    1.0

    Compassionate staff but unsafe facility

    I moved my dad here under new ownership and I want to acknowledge the compassionate, hardworking caregivers, responsive nurses, helpful front desk, nice PT and Brenda the social worker - the meals and grooming have been surprisingly good. However the building is run-down, noisy at night with screams, restrictive (barbed-wire perimeter, limited visiting, visitors not allowed in rooms), and I've reported abuse/neglect to the hotline; staff are overburdened and care is inconsistent. Management is occasionally responsive and updates are underway, but overall it feels unsafe and unacceptable - I rate it 1/5.

    Pricing

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    Amenities

    Healthcare services

    • Activities of daily living assistance
    • Assistance with bathing
    • Assistance with dressing
    • Assistance with transfers
    • Medication management
    • Mental wellness program

    Healthcare staffing

    • 12-16 hour nursing
    • 24-hour call system
    • 24-hour supervision

    Meals and dining

    • Diabetes diet
    • Meal preparation and service
    • Restaurant-style dining
    • Special dietary restrictions

    Room

    • Air-conditioning
    • Cable
    • Fully furnished
    • Housekeeping and linen services
    • Kitchenettes
    • Private bathrooms
    • Telephone
    • Wifi

    Transportation

    • Community operated transportation
    • Transportation arrangement
    • Transportation arrangement (non-medical)

    Common areas

    • Beauty salon
    • Computer center
    • Dining room
    • Fitness room
    • Gaming room
    • Garden
    • Outdoor space
    • Small library
    • Wellness center

    Community services

    • Concierge services
    • Fitness programs
    • Move-in coordination

    Activities

    • Community-sponsored activities
    • Planned day trips
    • Resident-run activities
    • Scheduled daily activities

    2.93 · 14 reviews

    Overall rating

    1. 5
    2. 4
    3. 3
    4. 2
    5. 1
    • Care

      4.0
    • Staff

      3.3
    • Meals

      4.5
    • Amenities

      1.5
    • Value

      2.9

    Pros

    • Caring, compassionate nursing staff
    • Helpful front desk and kind manager
    • Responsive communication and prompt nurse response
    • Dedicated social worker (Brenda) praised
    • Personal grooming services and hair styling available
    • Good physical therapy
    • Attentive, hardworking caregivers
    • Some reviews report care better than previous facilities
    • Good food and wonderful meals
    • Personal touches (e.g., favorite cologne)
    • Cleanliness noted in some reviews
    • New ownership and building updates underway
    • Loved ones able to visit in some cases

    Cons

    • Allegations of neglect and abuse
    • Sexual abuse complaints reported
    • Abuse hotline reported by reviewers
    • Facility described as run-down, filthy, or a 'hell hole'
    • Old facility with need for repairs
    • Staff overburdened and dissatisfied
    • Inconsistent or conflicting information from staff/management
    • Restrictive visiting policies and limited visiting room availability
    • Visitors sometimes not allowed in residents' rooms
    • Vaccine policy causing access or visitation issues
    • No TVs or other basic patient comforts in rooms
    • Unsafe environment concerns, including barbed wire perimeter fence
    • Noisy nights with screams and disturbed patients
    • Overall low ratings from some reviewers and serious care concerns

    Summary review

    The review summaries for Riverside Heights Healthcare Center show a strongly mixed and polarized picture with a few recurring positive themes but also multiple, serious negative concerns. On the positive side many reviewers emphasize the compassion and skill of individual staff members: nursing staff, physical therapists, and particular staff such as the social worker Brenda receive repeated praise. Families describe prompt communication, responsive nurses, helpful front desk personnel, a kind manager, and hardworking caregivers. Several reviewers praise personal care touches such as hair styling, personal grooming, and small comforts (e.g., favorite cologne). Dining and therapy services receive positive mentions too — reviewers report good meals and effective physical therapy. There are also indications of organizational change that some view positively: new ownership and building updates are underway, and some families feel care at Riverside Heights has been better than at previous facilities their relatives experienced.

    Despite those positives, recurring and serious negatives dominate many of the summaries and create a very concerning overall impression for others. Multiple reviewers allege neglect and abuse, including statements about sexual abuse and reports made to an abuse hotline. The facility is described in harsh terms by some as filthy, run-down, or a "hell hole." Facility-condition complaints include an old building in need of repairs and a lack of basic in-room comforts such as televisions. Safety-related issues appear repeatedly: reviewers mention an unsafe environment, a restrictive and upsetting barbed wire perimeter fence, and noisy nights with screams, all of which raise concerns about resident well-being and supervision.

    Operational and policy issues add further friction. Several reviews criticize restrictive visiting policies — limited visiting rooms, visitors being barred from residents' rooms, and vaccine-related visitation restrictions — and others call out inconsistent or conflicting information provided by staff and management. These communication breakdowns and policy frustrations coexist with comments that staff are overburdened and unhappy, suggesting staffing levels, training, or morale may be producing variable quality of care. Indeed, some reviewers explicitly note staff dissatisfaction and say the facility "needs a lot of help," which helps explain why some families encounter attentive, high-quality caregivers while others report serious lapses.

    Taken together, the reviews suggest a facility in transition: there are clear strengths centered on committed individual caregivers and certain service areas (PT, social work, meals), but those strengths exist alongside significant systemic problems — building condition, safety and abuse allegations, restrictive visitation, staffing pressures, and inconsistent communication. The contrast between glowing reports of compassionate nursing and alarming allegations of neglect or abuse is notable and means that family experience appears to vary widely depending on unit, shift, or individual staff assignments.

    For anyone evaluating Riverside Heights, key patterns to weigh are the presence of praised staff and concrete service positives (meals, grooming, PT, responsive nurses) against repeated and serious safety and facility complaints (abuse allegations, hotline reports, filthy/run-down conditions, restrictive fencing, and problematic visitation rules). The mixed nature of these reviews suggests that while there are competent and dedicated staff members providing meaningful care, the facility may have systemic issues that affect consistency and resident safety. The new ownership and building updates may address some physical and operational problems, but the severity of the reported abuse/neglect concerns and communication failures indicate areas requiring immediate attention, investigation, and improved oversight to ensure resident safety and consistent quality of care.

    Location

    Map showing location of Riverside Heights Healthcare Center,

    About Riverside Heights Healthcare Center,

    Riverside Heights Healthcare Center is a reputable care facility dedicated to providing high-quality services for seniors in need of skilled nursing care. With a team of skilled healthcare professionals, Riverside Heights Healthcare Center offers a range of services to meet the individual needs of each resident. From short-term rehabilitation to long-term care, the facility is committed to helping residents achieve their highest level of independence and quality of life.

    The facility is designed to create a comfortable and welcoming environment for residents to feel at home. With spacious rooms, cozy common areas, and outdoor spaces, Riverside Heights Healthcare Center ensures that residents have a pleasant and relaxing place to call their own. Additionally, the facility offers a variety of activities and programs to keep residents engaged and active, promoting social interaction and overall well-being.

    At Riverside Heights Healthcare Center, the health and safety of residents are top priorities. The facility follows strict guidelines and protocols to ensure that residents receive the highest standard of care. From medication management to personalized care plans, the dedicated staff at Riverside Heights Healthcare Center works tirelessly to meet the unique needs of each resident. With round-the-clock nursing care and on-site medical services, residents can feel confident in knowing that their health needs are being met with professionalism and compassion.

    Overall, Riverside Heights Healthcare Center prides itself on providing exceptional care in a warm and welcoming setting. With a focus on personalized care, safety, and well-being, the facility strives to create a supportive environment where residents can thrive and enjoy a high quality of life. If you or a loved one are in need of skilled nursing care, Riverside Heights Healthcare Center is a reliable choice for compassionate and professional services.

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