Riverwalk Post Acute

    4000 Harrison St, Riverside, CA, 92503
    • Assisted living
    • Memory care
    • Skilled nursing
    AnonymousLoved one of resident
    3.0

    Outstanding rehab, but poor care

    I had a mixed experience. My loved one got outstanding rehab and compassionate care from many staff (Veronica, Ben, Violeta and the therapy team) in a clean, spa-like facility, but I also saw serious failures: unresponsive/night CNAs, slow call-light and emergency response, poor communication, delayed meds/wound/oxygen care that led to weight loss and infections. Rooms/linens were sometimes dirty, belongings went missing, and phone/administrative issues were common. Recommend cautiously-great rehab and some exemplary staff, but monitor care closely and document problems.

    Pricing

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    Amenities

    Healthcare services

    • Activities of daily living assistance
    • Assistance with bathing
    • Assistance with dressing
    • Assistance with transfers
    • Medication management
    • Mental wellness program

    Healthcare staffing

    • 12-16 hour nursing
    • 24-hour call system
    • 24-hour supervision

    Meals and dining

    • Diabetes diet
    • Meal preparation and service
    • Restaurant-style dining
    • Special dietary restrictions

    Room

    • Air-conditioning
    • Cable
    • Fully furnished
    • Housekeeping and linen services
    • Kitchenettes
    • Private bathrooms
    • Telephone
    • Wifi

    Transportation

    • Community operated transportation
    • Transportation arrangement
    • Transportation arrangement (non-medical)

    Common areas

    • Beauty salon
    • Computer center
    • Dining room
    • Fitness room
    • Gaming room
    • Garden
    • Outdoor space
    • Small library
    • Wellness center

    Community services

    • Concierge services
    • Fitness programs
    • Move-in coordination

    Activities

    • Community-sponsored activities
    • Planned day trips
    • Resident-run activities
    • Scheduled daily activities

    3.75 · 170 reviews

    Overall rating

    1. 5
    2. 4
    3. 3
    4. 2
    5. 1
    • Care

      3.5
    • Staff

      3.5
    • Meals

      2.3
    • Amenities

      3.0
    • Value

      1.3

    Pros

    • Compassionate CNAs and nurses praised by many family members
    • Dedicated skilled nursing staff and strong wound care in several reports
    • Effective physical and occupational therapy with good rehab outcomes
    • Engaging activities program and active recreation staff
    • Nutritious meals and onsite fresh desserts reported by many
    • Clean, well-maintained, and spa-like facility in numerous accounts
    • Well-equipped therapy gym and rehab-focused environment
    • Responsive, attentive, and proactive management cited by many
    • Warm, welcoming admissions and front-desk staff
    • Staff who go above and beyond and provide personalized care
    • Successful post-acute rehabilitation stories and recoveries
    • Helpful case managers who assist with paperwork and coordination
    • 24/7 care availability and periods of prompt medication delivery
    • Positive bedside manner and empathetic caregiving in many reviews
    • Transparent communication during some management transitions
    • Comfortable, home-like atmosphere for several residents
    • High recommendations from numerous families and former patients
    • Organized leadership and daily administrator communication in some stays
    • Attentive and knowledgeable therapy teams (named therapists praised)
    • Good housekeeping and clean rooms reported by many reviewers

    Cons

    • Inconsistent care quality across staff, shifts, and time periods
    • Night/late-shift CNAs reportedly ignoring call lights and slow response
    • Delays, withholding, or mishandling of medications including pain meds
    • Poor discharge communication and deceptive or confusing release timelines
    • Allegations of negligence and mistreatment including serious incidents
    • Inadequate infection control with reports of infections and sepsis
    • Dirty lobbies and rooms reported in multiple reviews
    • Theft or missing belongings and laundry problems
    • Food quality inconsistent; some call meals bland, unsuitable, or inedible
    • Safety hazards: non-functioning bed alarms, missing monitors, fall risks
    • Maintenance problems: broken toilets, antiquated furniture, unstable nightstands
    • Poor emergency response; reports of ambulance delays and CPR without AED
    • Medication management issues including overprescribing or missed orders
    • Shared rooms, loud TVs, and privacy concerns
    • Misleading facility photos and marketing versus actual rooms
    • Pest and odor issues (ants, urine, vomit, chlorine) in some areas
    • Improvised or unsafe equipment (PVC commode, taped A/C) observed
    • Alleged discriminatory treatment and denied reentry for some residents
    • Rude, insensitive, or unprofessional behavior by some staff and DON
    • Staff shortages and understaffing leading to delayed care and calls
    • Delayed or missing wound care and delayed antibiotic administration
    • Poor coordination with doctors; reports of doctors not responding promptly
    • Personal care lapses: residents left unbathed, left on toilet, or undressed
    • Problems with phone responsiveness and difficult admissions contact
    • Reports of money-focused administration and poor complaint handling
    • Instances of belongings thrown out or discarded by staff/administration
    • Unsafe conditions for dementia patients and insufficient nighttime supervision
    • Negative variability between day and night shifts in responsiveness
    • Unanswered call bells and long wait times for assistance
    • Visible drug activity or drugs reported in parking lot by some reviewers
    • Anticoherent reports on housekeeping; bandages or trash left under beds
    • Hot water outages and slow maintenance turnaround on repairs
    • Inaccurate or incomplete documentation of care in some accounts
    • Some reviewers report poor or no physical therapy despite being rehab facility
    • Instances of alleged abuse, mistreatment, and demeaning behavior

    Summary review

    Overall sentiment in the reviews for Riverwalk Post Acute is highly polarized, with numerous families and former patients reporting exceptional experiences while a significant number report serious problems. Many reviews praise individual caregivers, therapy teams, admissions staff, and specific administrators by name, describing compassionate CNAs and nurses, successful post-acute rehabilitations, effective physical and occupational therapy, and a well-equipped, spa-like therapy gym. Several accounts describe prompt, personalized care, attentive case managers, clean and well-maintained public spaces, and dining that includes fresh desserts and generous portions. These positive reports often highlight staff who go above and beyond, transparent communication during management transitions, and an overall healing or home-like atmosphere that led to strong recommendations from families.

    Conversely, a substantial number of reviews describe alarming and systemic issues. Common themes among negative reports include inconsistent quality of care across different shifts and staff members, with particular problems noted on night or late shifts where CNAs reportedly ignore call lights and response times are slow. Medication management problems recur in the complaints: delayed or withheld pain medications, missed medication orders, and concerns about overprescribing. Several reviews allege severe lapses in medical care and safety, including delayed wound care or antibiotics, infections and sepsis, fall risks from non-functioning bed alarms and lack of monitoring, and at least one account of a patient death with questions about emergency response and the availability of an AED. These are not limited to minor service issues and represent potentially serious clinical and safety concerns.

    Facility and housekeeping reports are mixed. Many reviewers describe a clean, well-run building with excellent housekeeping, while others report dirty lobbies and rooms, persistent odors (urine, vomit, chlorine), pests such as ants, bandages or trash left under beds, and antiquated or improvised repairs like taped air conditioning or PVC commodes. Maintenance concerns extend to broken toilets, unstable furniture, hot water outages, and slow remedial action. Dining and dietary management also show wide variability: multiple reviewers praise nutritious, tasty meals and fresh baked goods, while others call meals bland, inedible, or unsuitable for dietary needs and report dietary restrictions being ignored.

    Staff, leadership, and communication are recurring polarizing themes. Many reviewers applaud administrators (multiple named administrators receive positive mentions), admissions coordinators, and frontline staff for being communicative, helpful, and empathetic. However, others report rude or insensitive employees, unprofessional behavior from leadership including the director of nursing in some accounts, and alleged discriminatory actions such as denied reentry and disrespectful treatment of veterans or those with mobility aids. Complaints about communication problems are frequent: families say they are not informed about changes in medical status, calls are hard to get through, phones are often unanswered, and discharge instructions or timelines are confusing or misleading.

    Safety, personal belongings, and dignity concerns appear in multiple reviews. Incidents reported include theft or missing items, belongings lost in laundry, improper handling during transfers, patients left unattended on toilets, and denial of basic needs such as appropriate food or protein drinks. Some reviews describe specific medical complications—colostomy bag leaks causing pain, allergy accommodations being ignored, and delayed or absent interventions for urgent symptoms. There are also allegations that money or billing considerations influenced care decisions, and accounts suggesting understaffing contributes to many of the observable lapses.

    Taken together, the data indicate that Riverwalk Post Acute can deliver excellent care and rehabilitation under certain staff and leadership conditions, yielding high satisfaction and successful recoveries for many residents. At the same time, there are numerous reports of significant and potentially dangerous deficiencies in care, safety, cleanliness, and communication. The variability appears to be tied to staffing levels, specific shifts (notably nights), and individual staff members or managers.

    For someone evaluating this facility, the most prudent interpretation is that experiences are uneven: strong positives exist and are credible (named caregivers, strong therapy outcomes, clean parts of the facility), but serious negatives are frequent enough to warrant caution. Prospective residents and families should verify current staffing patterns and night coverage, ask for recent inspection and incident reports, inquire about medication administration protocols, infection control procedures, handling of personal belongings, and how the facility addresses complaints and serious incidents. If possible, speak directly with current families, request to meet the night shift lead, tour resident rooms (not just common areas), and review recent clinical quality metrics before making placement decisions.

    Location

    Map showing location of Riverwalk Post Acute

    About Riverwalk Post Acute

    Riverwalk Post Acute, found in Riverside, CA, is a skilled nursing facility with 146 beds that mainly focuses on short-term care, but also offers long-term options for seniors with physical or mental health needs, and you'll see people getting everything from nursing home services to help with recovery, and you'll notice licensed nurses on staff 24 hours a day, seven days a week, so patients get around-the-clock care. The building meets safety and handicap needs, has sprinkler systems, and rooms come with kitchens or kitchenettes, cable TV, and washers and dryers, plus semi-private and private rooms are both available, with semi-private rooms costing between $5,000 to $7,000 per month and private ones between $6,000 and $8,000 per month. Riverwalk Post Acute keeps the place clean with regular housekeeping and takes care of repairs and maintenance, and the staff helps with personal care like dressing, grooming, laundry, and dry cleaning, so people always have some support if they need it.

    Transportation services make getting to appointments or outings easier, and those who want some fun activities will find game rooms, arts and crafts, social programs, and health or wellness events, along with activity and education programs for those who like to stay busy. There are some nice property features with beautiful courtyards, a large and welcoming lobby, patios, and common areas where families and friends can gather, and you've also got guest parking if they're driving in, plus there's easy access to WiFi and internet. Riverwalk Post Acute has a big rehab gym guided by licensed experts, and you'll find specialized medical services here too, including wound care, IV antibiotics, physical therapy, occupational therapy, speech therapy, medication help, and podiatry, and nurses are always around to help out. Residents get meals served in dining rooms, and there's a fitness center, plus salons and barbershops on site, so people can keep up with personal grooming or just relax.

    The facility has a Medicare 5-Star rating on Care Quality Measures and a 4-Star rating from the Centers for Medicaid and Medicare Services (CMS), so it's recognized for above-average nursing, staffing, and inspection standards. Riverwalk Post Acute tries to serve both patients and the larger community with excellence, offering support for acute, post-acute, or longer-term care needs, and focusing on helping older adults with a wide range of health and daily life challenges in a setting where safety, personal comfort, and family involvement matter.

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