Overall sentiment across the provided reviews is predominantly positive, with repeated praise for Cedarwood Post-Acute’s staff, cleanliness, and rehabilitative outcomes. The most frequent themes are that nursing and CNA staff are caring, knowledgeable, and responsive; the facility environment is bright, clean, and well-maintained in many accounts; and the admissions and rehab teams are professional and eager to work with families. Multiple reviewers explicitly state that their loved ones recovered, felt safe, and were strong enough to return home after care. The activities team and COVID protocols were also highlighted positively, and dining receives recurring commendations for good food. Many reviews end with strong recommendations to other families and high overall satisfaction scores.
However, the review set also contains a minority of quite serious negative experiences that create notable variability in impressions. Several reviewers describe poor communication, unresponsiveness, or perceived misrepresentation by a nurse, along with care coordination and billing disagreements. A small but consequential subset of reviews alleges infection control problems — specifically a wound infection and a yeast infection reported by family members — and one review states a loved one was discharged against medical advice. There are also complaints about cleanliness in particular rooms (dirty sheets, bathrooms) and maintenance issues (broken closet doors), and at least one visitor mentioned a strong hallway odor that required sanitation after the visit. These accounts stand in stark contrast to the many positive cleanliness and infection-control appraisals, indicating inconsistency in performance or isolated lapses.
Staff performance is the single most discussed topic and shows a generally favorable picture tempered by occasional negative outliers. Positive reports emphasize warm, professional, and helpful behavior from nurses, CNAs, admissions, and administration, with specific praise for team-oriented leadership and one staff member (Kay Krohn) singled out for exceptional care. Conversely, complaints focus on a minority of staff described as lazy or unengaged and on times when staff were too busy to provide timely assistance. This suggests staffing consistency and responsiveness may fluctuate across shifts or units; many reviewers experienced quick call-light responses and attentive CNAs, while others experienced delays and unresponsiveness.
Facility and environment comments are largely positive: reviewers frequently mention a clean, bright layout with no offensive smells and an environment that felt safe and family-like. Yet, as noted, a few reports of dirty rooms, soiled linens, bathroom issues, and hallway odors indicate that environmental standards may not be uniformly upheld. Maintenance concerns are minor but present (e.g., broken closet doors), and while many families say the facility is well taken care of, the presence of contradictory cleanliness accounts is a pattern to note.
Administrative, billing, and care-coordination themes are mixed. Several reviewers applaud the professionalism of admissions and the rehabilitation director and describe a strong willingness to understand family needs and coordinate care. At the same time, some families report restrictive billing/payment practices, unauthorized family consultations, and poor follow-through on coordination — problems that in the worst cases led to a recommendation against trusting the facility. These administrative issues appear less frequent than praise for the admissions team, but they are significant where they occur because they affect family trust and perceived transparency.
In summary, Cedarwood Post-Acute receives strong endorsement from a majority of reviewers for compassionate, skilled nursing care, a clean and pleasant environment, effective rehabilitation outcomes, and a supportive staff culture. Nevertheless, there are important recurring concerns — primarily inconsistent staff responsiveness, a few serious infection-related reports, occasional lapses in cleanliness and maintenance, and some administrative/billing disputes — that introduce variability into the overall experience. Prospective families should weigh the overwhelmingly positive accounts of patient-centered care and successful recoveries against the minority but serious negative reports; when possible, ask facility leadership about infection control protocols, staff turnover and staffing ratios, recent cleanliness/quality audits, and billing practices to help assess current consistency and mitigate the risks highlighted in the negative reviews.
