Country Club Manor elicits strongly mixed but detailed reactions. A large portion of reviewers praise the staff, day-to-day caregiving, cleanliness, and the social life. Many families and residents describe staff as knowledgeable, helpful, respectful and engaged: receptionists and caregivers remembered visitors, assisted with care coordination, accompanied residents to dining and activities, and were credited with creating a relaxed, homey atmosphere. Multiple reviewers called out specific strengths such as private rooms with private baths, grab bars for safety, wide hallways for accessibility, weekly in-room cleaning, on-time prescriptions delivered in packets, and well-kept common spaces including a courtyard with a gazebo and rose gardens. The community offers an active social calendar (games, bingo, parties, theater nights, trips and a community bus), multiple activity rooms (library, music room, theater, conference room), and many reviewers reported residents as happy and socially engaged. Several accounts complimented the food and dining experience, and others described moves-in as smooth with long-term positive outcomes for their loved ones.
At the same time, a significant number of reviews raise serious concerns or describe inconsistent experiences. A recurring theme is management and administrative problems: unresponsive or poorly informed front desk staff, slow or missing callbacks, confusing meal policies, and reports of a month-long admission process. Some reviews report the facility is aging and in need of remodeling—old carpeting, dated appliances and decor, and areas that could use deep cleaning were mentioned. There are also repeated accounts of uneven staff performance: while daytime staff are often praised, evening shifts are described as pushy or less professional by some families. Staffing issues extend to allegations of favoritism, overwork, and in some severe reports staff refusing responsibility. These operational problems create variability in resident experience and family confidence.
More troubling are the reports alleging theft, elder exploitation and safety concerns. Multiple reviewers explicitly report staff theft or item disappearance, and at least a few reviews assert a decline in care with safety or legal concerns that were escalated to authorities. There are also accounts suggesting a lack of on-site security and worries about the surrounding neighborhood, which some families noted as "dicey." A small number of reviewers made very serious claims about unlawful placement or insufficient supervision of high-need residents; these are notable outliers but important to verify independently with the facility and licensing authorities before making decisions.
Dining impressions vary: some reviewers praise meals as exceeding expectations and describe enjoyable dining experiences, while others call the food "horrible" or high in fat. This split suggests variability in kitchen performance or differing resident expectations and dietary needs. Transportation and extra services were praised by some (community bus and shopping trips), but costs for transportation were called expensive by others. Activity spaces and offerings are cited as strengths, but several visitors observed empty activity rooms or felt the environment could be impersonal or commercial rather than home-like.
Communication and trust appear to be inconsistent. While many families report clear, frequent updates and an attentive staff that keeps them informed, others describe poor follow-through, administrators who are unhelpful or unresponsive, and sudden changes such as ownership transitions that produce uncertainty. The reported presence of long-time employees and many positive testimonials indicate institutional knowledge and stability in parts of the operation, but the negative reports about management, overbooking/shifts, and staff discipline suggest leadership challenges that affect quality and consistency.
In summary, Country Club Manor shows substantial strengths in caregiving, cleanliness in many areas, accessibility, active programming, and warm, personable day staff that create a comfortable environment for many residents. However, prospective residents and families should be aware of recurring concerns: variability between day and evening staffing, administrative and communication lapses, building-age and maintenance issues, cost and meal-policy uncertainties, and several serious but less frequent allegations related to theft and safety. Because experiences vary widely, I recommend an in-person visit during multiple times (day and evening), direct conversations with management about staffing, security, pet and meal policies, checking recent inspection or licensing reports, and following up on any reported incidents or ownership changes before making a placement decision.
