Overall sentiment across the reviews is highly mixed and polarized. A substantial number of reviewers praise Gramercy Court for its rehabilitation services, physical and occupational therapy teams, and several individual caregivers and nurses who provided attentive, compassionate care. Many reviews describe the facility as clean, newly renovated, and tastefully decorated with home-like private rooms and pleasant grounds. The activities program, family involvement, and memory-care programming receive consistent positive mentions. For short-term rehab stays, multiple families reported excellent outcomes and staff who acted like “cheerleaders” in recovery. Several named staff and therapists drew strong personal commendations for responsiveness and dedication.
However, these positive accounts are counterbalanced by numerous and serious negative reports that reveal recurring operational problems. The most concerning themes are inconsistent nursing and aide care, frequent understaffing and staff turnover, and safety lapses. Multiple reviewers recounted residents being left on toilets or with bedpans for hours, missed medications or pain medication disputes, and dangerous incidents including falls, transfer mishandling, bed-sore infections, and oxygen tanks running out. Several accounts describe paramedics being called, hospitalizations, and near-harm events after transfers or admissions. Night shifts in particular are flagged as problematic: night aides described as rough or rarely checking on residents, and long wait times for assistance are repeatedly cited.
Management, culture, and accountability surface as another major theme. Some families experienced swift improvement after escalating concerns to management, but others reported favoritism, nepotism, and a hostile workplace culture that included verbal abuse by supervisors, bullying of staff, and hiring of friends/family. These dynamics are said to contribute to staff morale problems and inconsistent care. There are multiple allegations of theft or disappearance of personal belongings (clothing, jewelry, therapy items) and at least one claim of narcotics left unsecured on medication carts — issues that raise serious questions about security and medication control. Communication is uneven: while some reviewers praised social workers and administrators for coordination and responsiveness, many others complain about unreturned calls, restricted family access, poor handoffs, and unmet promises.
Dining and dietary accommodations are frequently described as inconsistent. Several reviewers praise the kitchen staff for variety, fresh fruit, and compassionate accommodations, while many others report processed frozen entrees, overcooked or cold meals, desserts with real sugar despite diabetic needs, and requests for dietary changes being ignored. Housekeeping feedback is similarly split: numerous comments highlight a spotless facility and odor-free common areas, but there are equally strong complaints about terrible housekeeping, poor hygiene in some rooms and bathrooms, and staff not changing sheets or personal care items.
The facility’s environment and amenities earn regular positive notes: renovated lobby, grand piano, fireplace, attractive landscaping, secure memory-care areas, and private bathrooms in many rooms. Practical issues include limited on-site visitor parking (mostly street parking and only a couple of visitor spots), only one phone available to residents, and occasional heating/cold room comfort issues. Some reviewers find the place relatively expensive but worth it for the rehab outcomes; others feel the cost is not justified given reports of neglect.
Patterns and takeaways: Gramercy Court appears to offer high-quality rehabilitation services and has many compassionate, skilled staff members and attractive physical facilities. These strengths make it a reasonable choice for short-term rehab and memory-care settings when the praised therapists and certain nurses are on duty. However, the volume and severity of negative reports — especially around night-shift care, understaffing, safety incidents, theft, medication management lapses, management favoritism, and inconsistent housekeeping — are significant. Families considering Gramercy Court should (1) ask specifically about staffing levels on nights and weekends, (2) verify medication and narcotics control procedures, (3) request a written care plan with dietary accommodations and how they are enforced, (4) inquire about security measures for personal belongings and cameras/controls, (5) monitor admissions and handoff procedures closely, and (6) maintain frequent in-person contact early in placement to confirm promised practices are followed. Finally, note reports that ownership changes and renovations prompted some improvements, so prospects should ask about recent corrective actions, staff retraining, and outcomes of any formal complaints or regulatory fines.
