Overall sentiment across the reviews is predominantly positive about the people who work at Siebenthal Elder Care Home and the home’s small, family-oriented atmosphere. Multiple reviewers emphasize compassionate, heart-centered staff who provide personalized, one-on-one attention and adapt care day-to-day for residents whose physical and cognitive abilities fluctuate. Staff are repeatedly praised for being proactive communicators — sending texts and photos, keeping families informed, attending doctor visits, coordinating care, and functioning as part of a resident’s broader care team. Many families describe measurable improvements in residents’ emotional and physical wellbeing, activities that maintain engagement, and meaningful end-of-life support under hospice.
Care quality and staff performance are the facility’s standout strengths. Reviews consistently characterize staff as attentive, motivated, and skilled — able to encourage exercise, lead chair activities, involve residents in meal prep and chores, and even take small groups on outings such as coastal trips. Several accounts highlight that staff treat residents with dignity and form genuine connections, celebrating birthdays and life events and creating a “homey” environment rather than an institutional feel. The presence of dependable emergency preparedness and reports of trustworthiness for complex care needs further reinforce the impression of strong caregiver capabilities.
Activities and social programming are another recurring positive. The home offers an array of daily, group-oriented activities (music, interactive events, exercise, harvest-feast participation) that foster social interaction and keep residents engaged. While many reviewers note robust programming and opportunities for residents to help around the house, a few also mention that actual resident participation can be limited; this suggests that offerings exist but engagement varies by resident and day.
Facilities and cleanliness evoke mixed but mostly favorable comments. Many reviewers describe a very clean, organized, and well-kept environment with a pleasant yard, paved walkways, and a home-like décor. However, a small number of reviews report troubling cleanliness issues — dog urine in common areas, a roach sighting on the floor, and instances of clothing returned dirty. These negative reports contrast with multiple positive cleanliness mentions, indicating inconsistency across time or different houses/areas within the operation. Room size is also noted as small and some rooms share bathrooms, which may matter for prospective families sensitive to space and privacy.
Dining receives mixed feedback. Several families appreciate accommodating staff who will manage picky eaters, and the family-style dining contributes to the homelike feel. Conversely, there are reports that meal quality declined over time for some residents, shifting from home-cooked fare to more frozen or convenience items; a few reviewers specifically mentioned occasional fast-food options. This patchiness suggests variability in meal planning and delivery that may relate to staffing or operational changes.
Management, operations, and consistency are key themes where opinions diverge more sharply. Multiple positive reviews cite a caring owner and leadership that operate from the heart, producing a family-oriented culture and strong staff morale. Yet other reviews raise concerns about staffing shortages and turnover, an unresponsive staff member during a tour, long wait times for visits, and an impression that operational focus may have been affected by the owner’s other business interests (a florist). These operational concerns appear to be the primary source of negative sentiment: when staffing and management are stable and engaged, care and atmosphere are highly praised; when staffing is thin or management divided, families report declines in food quality, cleanliness, and responsiveness.
Safety and supervision are mostly rated positively but warrant attention. Reviewers commonly describe a safe, structured day with staff who keep residents active and engaged. Still, isolated reports that residents have gotten lost or wandered raise legitimate concerns about supervision consistency and safe wandering prevention measures. Similarly, some families reported unease caused by wait times to visit or initial poor impressions during tours, which speaks to variability in front-line responsiveness.
In summary, Siebenthal Elder Care Home’s dominant strengths lie in its compassionate, hands-on staff, personalized and adaptive caregiving, active programming, and homelike atmosphere that many families find restorative and trustworthy — especially for hospice and residents with high emotional needs. The principal weaknesses reported are inconsistencies tied to staffing levels and management bandwidth: declines in meal quality and cleanliness, occasional unresponsiveness, and reports of residents wandering. Prospective families should weigh the strong pattern of positive, relationship-based care against the reports of occasional operational lapses; when evaluating the home, it would be prudent to ask about current staffing ratios and turnover, recent remediation of cleanliness or pest issues, dining/menu planning, wandering prevention and supervision protocols, and to tour during mealtime and activity periods to observe current practices firsthand.
