I love that the staff truly cares, residents are treated like family, and it feels like home with game nights and pizza days. But the volunteer nail/hair care is awful, fights between residents are common, and administrators act like they only see money - frankly despicable.
Abria Del Cielo sits in San Bernardino, CA, as a large care facility that offers several types of senior care, so you'll find skilled nursing, assisted living, independent living, memory care, and even short-term respite stays all under one roof, and the team calls their programs and activities by unique names, adding a touch of personality to each service. You'll notice right away that the staff know how to care for people with kindness because they're trained to provide comprehensive medical care, help with daily living, wound care, diabetes management, rehab, and mental wellness, and they use personalized care plans to fit each resident's health and lifestyle needs, which helps people keep their own routines and dignity. The building itself is set up to be safe and practical for people who need extra help, with features like handrails, wheelchair access, call systems available every hour of the day and night, and sprinkler systems to give everyone peace of mind, plus there are both private and semi-private fully furnished rooms, and memory care residents live in studio apartments made to feel secure and supportive. Residents enjoy meals in a restaurant-style dining room, staff adjust menus for special diets such as diabetes, and there's always a generous amount of activities going on, ranging from group games, arts and crafts, and planned outings to movie nights and music events so everyone can find something enjoyable, and there's a special focus on helping everyone feel that sense of connection while still having plenty of privacy, with common areas like a fitness center, a wellness room, library, gaming and activities rooms, outdoor garden, and even a computer center for those wanting to stay connected online. Housekeeping, linen service, and laundry are handled by staff to keep things comfortable and clean, and nurses and personal care assistants are on-site for 12 to 16 hours each day, but residents who need more support have access to supervision and help all day and night. Transportation is available for group trips, doctor's appointments, and other needs, with some help arranging rides for non-medical reasons too, and guests can park on-site when they come to visit. People who choose Abria Del Cielo can join education and health programs, social events, and community-sponsored activities, and the facility also serves those who use long-term care insurance or take part in the Assisted Living Waiver Program, with special support for seniors receiving SSP and SSI. Everything, from the safety features and private housing options to the skilled nurses and community spaces, is set up to give residents a stable, caring, and respectful environment where they can keep their independence as long as possible and feel at home no matter what level of care they need. California License #366425270. Based on two reviews, Abria Del Cielo has a 3.0 rating.
People often ask...
Abria Del Cielo offers competitive pricing, with rates starting at a cost of $4,084 per month.
Abria Del Cielo offers assisted living.
The full address for this community is 1589 N Waterman Ave, San Bernardino, CA, 92404.
Yes, Abria Del Cielo offers respite care.
Respite care in assisted living communities provides temporary, short-term relief for primary caregivers by offering professional care for their loved ones. It allows individuals to stay in an assisted living community for a limited time, giving caregivers a break while ensuring residents receive necessary support and assistance with daily activities.
State of California Inspection Reports
82
Inspections
7
Type A Citations
7
Type B Citations
6
Years of reports
14 Aug 2025
14 Aug 2025
Confirmed an amended complaint investigation document was signed by the administrator and the licensing program analyst after the analyst arrived.
§ 9058
02 Jul 2025
02 Jul 2025
Identified four unsubstantiated allegations: staff did not treat residents with dignity or respect; resident was financially abused by staff; staff did not provide medication as prescribed; and staff did not keep premises free from pests.
30 Jun 2025
30 Jun 2025
Interviewed additional staff about the specific complaint and met with the administrator; signatures were obtained from both.
22 May 2025
22 May 2025
Identified one technical deficiency during the visit. Conditions were clean, safe, and well maintained, with staff and resident records reviewed.
17 Mar 2025
17 Mar 2025
Found that the allegation that staff financially abused a resident remained unproven after interviews with staff and residents and a review of the resident’s finances, which were managed by a family member.
06 Feb 2025
06 Feb 2025
Investigated the allegation that staff did not ensure the resident received physician-prescribed services; interviews and records showed the resident was escorted to appointments and received services at the site, so the allegation is unsubstantiated.
23 Dec 2024
23 Dec 2024
Found that the allegation that staff did not prevent a resident from being hit by other residents was unproven. Records and interviews indicated no witnessed incidents of resident-to-resident hitting; one resident with mild cognitive impairment had been moved to a higher-care setting in November 2024, and doors were kept locked at night with residents having keys to their rooms.
23 Dec 2024
23 Dec 2024
Determined the illegal eviction allegation did not have a preponderance of evidence. Noted that the resident refused personal care on multiple occasions and a 30-day eviction notice was issued.
11 Dec 2024
11 Dec 2024
Found that a staff member did not have the required food handlers training certification. An exit interview was conducted and appeal rights were discussed.
11 Dec 2024
11 Dec 2024
Found no evidence to support the claim that staff allowed residents to eat expired or moldy food. Interviews with residents and staff and checks of food supplies indicated meals were fresh and no expired or moldy items were served.
05 Dec 2024
05 Dec 2024
Investigated an allegation from a complaint, interviewed additional residents with the administrator present, toured the premises, and signed off by the interviewer and administrator.
06 Aug 2024
06 Aug 2024
Found that residents were allowed visitors in their rooms and were provided comfortable accommodations during worship and other activities.
07 Nov 2024
07 Nov 2024
Investigated eviction allegation; staff and outside parties were unaware of any eviction, no eviction record was found, and the resident stated no written notice was received.
14 Oct 2024
14 Oct 2024
Found that the allegation that staff did not keep the home free of bed bugs was not supported by evidence. Noted clean mattresses and bedding covered with waterproof/anti-bed bug covers, and interviews indicated no bed bug sightings or bites.
27 Aug 2024
27 Aug 2024
Investigated allegation of lack of supervision leading to a resident-on-resident altercation. Interviews indicated the incident did not occur, a witness said staff responded promptly, and records showed no prior similar incidents; the resident declined additional medical care, resulting in an unsubstantiated finding.
27 Aug 2024
27 Aug 2024
Confirmed lack of supervision resulted in a physical altercation between residents.
15 Aug 2024
15 Aug 2024
Identified a missing carbon monoxide alarm posing an immediate health, safety, and personal rights risk to residents, and the administrator acknowledged understanding.
15 Aug 2024
15 Aug 2024
Identified deficiency related to missing carbon monoxide alarm, posing a health and safety risk to residents.
§ 87555(b)(25)
§ 9058
11 Jul 2024
11 Jul 2024
Found that the allegations of staff physically assaulting a resident resulting in injuries and staff verbally abusing a resident were unsubstantiated.
11 Jul 2024
11 Jul 2024
Found staff allegations of physical assault and verbal abuse unsubstantiated after interviewing residents and staff.
19 Jun 2024
19 Jun 2024
Found the allegation that staff sexually assaulted the resident unsubstantiated.
19 Jun 2024
19 Jun 2024
Interviews, records, and evidence reviewed did not support the allegation of staff sexually assaulting a resident.
§ 9058
17 May 2024
17 May 2024
Found no deficiencies during the annual inspection at the home, which was operating safely within its licensed capacity. Observed adequate staffing, secure medication storage, updated resident and staff records, and proper safety equipment.
17 May 2024
17 May 2024
Found no health or safety hazards inside or outside; observed sufficient staff and adequate food supplies to meet residents’ needs.
17 May 2024
17 May 2024
Confirmed no health and safety concerns found during the visit to the facility. Residents' needs were observed to be adequately met.
19 Apr 2024
19 Apr 2024
Found no health or safety hazards inside or outside the premises, with sufficient staff and adequate food supplies (three-day perishable, seven-day non-perishable); residents appeared to be well cared for.
19 Apr 2024
19 Apr 2024
Confirmed no health or safety hazards observed during the visit to the facility. Residents' needs appeared to be adequately met.
27 Mar 2024
27 Mar 2024
Found that the allegation that staff failed to notify the authorized representative about medical treatment was not supported by the evidence. Interviews and records showed the resident had a medical power of attorney, the representative was informed, and staff arranged non-medical transport to a non-local medical facility to prevent the resident from leaving for treatment.
27 Mar 2024
27 Mar 2024
Reviewed allegation of failure to notify resident's authorized representative about medical treatment. Unsubstantiated due to evidence of communication between facility and representative, as well as efforts made to prevent resident from leaving medical facility for treatment.
07 Dec 2023
07 Dec 2023
Found Allegation 1 unsubstantiated; Allegation 2 unsubstantiated; Allegations 3 and 4 unsubstantiated.
07 Dec 2023
07 Dec 2023
Reviewed allegations of staff not assisting resident with transfers or administering medication, finding both unsubstantiated. Investigated claims of staff attempting to become resident's payee and POA without consent, also found unsubstantiated.
12 Sept 2023
12 Sept 2023
Found that a resident developed pressure injuries while in care, including redness near the coccyx and a later unstageable wound, and that recommended home health and wound care were not arranged. Also found that staff did not consistently document repositioning or toileting and did not escalate care when wound concerns appeared.
12 Sept 2023
12 Sept 2023
Confirmed neglect resulting in pressure injuries to a resident in care.
16 Aug 2023
16 Aug 2023
Investigated the allegation that staff violated resident confidentiality. Found unsubstantiated after noting whiteboards with residents’ names, room numbers, and dates behind the med room counter, and interviews indicated discharge paperwork is discussed with clinical staff while some residents stay near partially closed doors.
16 Aug 2023
16 Aug 2023
Confirmed violation of resident confidentiality due to whiteboards with residents' information visible to others, but no medical diagnoses listed. Residents discuss discharge paperwork with staff in the medication room, with some residents choosing to wait outside the partially closed doors.
17 Jul 2023
17 Jul 2023
Investigated three allegations and found Allegation 1, Allegation 2, and Allegation 3 unsubstantiated after reviewing records and interviewing staff and residents. No deficiencies were cited.
17 Jul 2023
17 Jul 2023
Reviewed allegations of financial abuse, missing medication, record access issues, and bed bugs; all were unsubstantiated due to lack of evidence after interviews, observations, and record reviews.
14 Jun 2023
14 Jun 2023
Found no deficiencies after an unannounced visit; safety, cleanliness, staffing, and record-keeping were in good order, with medications properly stored.
14 Jun 2023
14 Jun 2023
Conducted inspection found no deficiencies with physical plant, food service, care & supervision, and record keeping at the facility.
08 May 2023
08 May 2023
Found Allegation 1 that staff handled residents roughly not supported by interviews and observations; Allegation 2 that staff spoke to residents inappropriately not supported by interviews. Found Allegation 3 that personnel records were not maintained not supported, though the training book did not always cover required topics.
08 May 2023
08 May 2023
Investigated allegations of rough handling and inappropriate speech by staff, and improper maintenance of personnel records; all allegations found unsubstantiated.
§ 1569.311
10 Apr 2023
10 Apr 2023
Found that the allegation that staff did not prevent a resident from attacking another resident was unfounded. Records showed the attacked resident had lived there in the past; staff denied knowledge of the other resident and did not recall any altercation, and no incident reports mentioned the other resident.
10 Apr 2023
10 Apr 2023
Staff interviews and records confirmed no evidence of an alleged resident attack, making the allegation unfounded.
06 Apr 2023
06 Apr 2023
Identified illegal drugs in one resident's room and another resident pulled a knife on staff.
06 Apr 2023
06 Apr 2023
Investigated two allegations: that staff did not properly maintain resident records and that staff did not properly communicate with the resident's medical provider; the communication allegation was determined unsubstantiated.
§ 87465(a)6
06 Apr 2023
06 Apr 2023
Found eight evening medications were marked as already given and identified no diabetes-modified menu for residents.
06 Apr 2023
06 Apr 2023
Confirmed inadequate record-keeping for resident medication, but unsubstantiated claims of improper communication with medical provider.
17 Nov 2022
17 Nov 2022
Investigated Allegation 1 that staff took money from a resident; found no evidence this occurred, though residents sometimes asked others for money.
Investigated Allegation 2 that staff did not treat a resident with dignity and respect; interviews showed no racist remarks or disrespect by staff, and a resident was hospitalized after causing property damage while under the influence of illegal substances.
29 Dec 2022
29 Dec 2022
Found both allegations—staff took money from a resident and staff did not treat a resident with dignity and respect—unsubstantiated.
29 Dec 2022
29 Dec 2022
Unsubstantiated allegations of staff misconduct during the visit. Updated report provided to the administrator.
17 Nov 2022
17 Nov 2022
Investigated three allegations and found unsubstantiated for sexual abuse by unknown individuals, unsubstantiated for physical abuse by a named individual, and unsubstantiated for financial abuse by another resident.
17 Nov 2022
17 Nov 2022
Identified three allegations: medications not dispensed as prescribed, medications not refilled in a timely manner, and transportation to appointments. Found no evidence to support these allegations: medications were dispensed as prescribed, refills were managed, and transportation was provided with most appointments attended.
17 Nov 2022
17 Nov 2022
Found no evidence of missed medication, malfunctioning oxygen machine was promptly addressed, and transportation services for appointments are in use.
24 Oct 2022
24 Oct 2022
Found Allegation 1 and 2 UNSUBSTANTIATED. Records showed transportation services were provided and residents attended medical appointments.
24 Oct 2022
24 Oct 2022
Investigated allegations about transportation services and attendance at medical appointments. Identified no evidence to support the claims.
13 Sept 2022
13 Sept 2022
Found one physician's record not up to date; a technical advisory was issued due to a resident's pre-scheduled appointment. Observed residents in the lobby and outdoor areas with unobstructed passageways and no imminent health or safety concerns.
13 Sept 2022
13 Sept 2022
Determined no immediate health or safety concerns during a surprise visit. Identified one outdated physician's record.
17 Aug 2022
17 Aug 2022
Verified a 30-day eviction notice was issued and received by the department before the complaint was filed. The eviction-related allegation was unfounded.
17 Aug 2022
17 Aug 2022
Unannounced visit conducted by Licensing Program Analyst to investigate a complaint, but allegation of evicting a resident was found to be false.
§ 87465(a)(1)
23 Jun 2022
23 Jun 2022
Found no health and safety concerns after an unannounced visit focused on infection control; entry screening was in place, daily symptom checks were conducted for visitors and residents, hand sanitizer and PPE were readily available, and safety equipment like smoke detectors and extinguishers was maintained. A technical advisory reminded staff to wear face coverings.
23 Jun 2022
23 Jun 2022
Confirmed no deficiencies observed during inspection; facility noted for practicing infection control protocols.
28 Jul 2021
28 Jul 2021
Determined the sexual abuse allegation could not be proven by a preponderance of evidence after interviews and records review.
28 Jul 2021
28 Jul 2021
Investigated allegations of sexual abuse but determined insufficient evidence to prove or disprove claims after reviewing records and interviews with involved parties. Concluded that the resident had a history of delusions and inconsistent statements, as noted in police documentation and care assessments.
12 Jul 2021
12 Jul 2021
Found that the licensee did not notify the person responsible for the resident within seven days after an unexplained absence. Investigations showed an email notification was sent with an incorrect address and there was no timely follow-up to confirm the responsible party received the information.
§ 87211(1)(d)
12 Jul 2021
12 Jul 2021
Found that the licensee did not notify the responsible party within seven days of the resident's unexplained absence.
24 Jun 2021
24 Jun 2021
Identified pest problem after an unannounced visit: a dead cockroach was found near the door, and several bait traps were placed under the sink and near stored foods.
§ 1569.269(a)(5)
24 Jun 2021
24 Jun 2021
Identified pest-related concerns, including fresh bed bug bites on a resident, a dead cockroach, and bait traps under the sink and a mouse trap in a resident’s room. The resident reported recent mice activity and a cat upstairs used to help with the problem, though the administrator denied any cat being inside.
24 Jun 2021
24 Jun 2021
Confirmed pest infestation allegations, with evidence of bed bugs, cockroaches, mice, and bait traps observed during the unannounced investigation.
26 May 2021
26 May 2021
Investigated allegations of unlawful eviction, retaliation against a resident, not transporting a resident to doctor appointments, and denial of meals; all found unfounded.
26 May 2021
26 May 2021
Identified two allegations as valid: a resident did not receive adequate medical treatment and staff failed to report the incident promptly to the conservator.
§ 87465(a)(1)
§ 87211(1)(b)
26 May 2021
26 May 2021
Found no infection control deficiencies; observed posted reminders, adequate hand hygiene and PPE supplies, and staff wearing masks, with no positive or suspected COVID-19 cases. Identified daily temperature checks to monitor residents and a designated infection control lead overseeing PPE and updates from health authorities.
26 May 2021
26 May 2021
Found that the allegation that resident records were not provided to the responsible party was supported by interviews and documents.
26 May 2021
26 May 2021
Found that Allegation 1 about safeguarding residents' possessions had no basis; shoes were located in the resident's room and a lock on the mini refrigerator was in use. Found that Allegations 2, 3, 4, and 5—privacy, unlawful eviction, staff yelling, dignity, and pests—were not supported by evidence.
26 May 2021
26 May 2021
Found that staff did not meet residents' medical needs because a medical appointment was missed when information wasn't verified, leading to the wrong address being used. Multiple staff members were aware of the missed appointment and the verification error.
26 May 2021
26 May 2021
Investigated allegations of unlawful eviction, retaliation against a resident, denial of food, and lack of transport to doctor appointments; the findings revealed that the allegations were either unsubstantiated or unfounded.
30 Jun 2020
30 Jun 2020
Determined allegations of staff mismanaging residents' funds and withholding mail were not supported by sufficient evidence following interviews and document reviews.
29 Apr 2020
29 Apr 2020
LPA reviewed the complaint and found no evidence to support staff not meeting the resident's medical needs at the facility.
12 Mar 2020
12 Mar 2020
confirmed allegations of bed bug infestation and staff neglect in assisting residents in a timely manner.
19 Feb 2020
19 Feb 2020
Confirmed cockroaches in the facility; bed bugs not found this year.
20 Nov 2019
20 Nov 2019
Found that the allegation of illegal eviction was unfounded after interviews and document review.
§ 1569.269(a)(5)
01 Nov 2019
01 Nov 2019
Confirmed presence of pests in multiple rooms during inspection. No evidence of staff failing to follow proper hygiene protocol.
§ 87506(1)
25 Oct 2019
25 Oct 2019
Confirmed a pest control allegation following an inspection conducted by a Licensing Program Analyst.