My 100-year-old mother, who needs help with daily activities, has been a long-term resident and we've been very satisfied. The staff are warm, kind and professional (Hannah & Emily stood out), communication is clear, meals are good, and the peaceful, spotless home with lovely gardens, animals and thoughtful activities made her comfortable and content. This caring, well-run place gave our family real peace of mind and I would happily recommend it.
Loved one of resident
Jul 2026
Pricing
Prices shown are estimates and subject to change. Contact your senior living advisor for current pricing.
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Amenities
Healthcare services
Activities of daily living assistance
Assistance with bathing
Assistance with dressing
Assistance with transfers
Coordination with health care providers
Medication management
Mental wellness program
Healthcare staffing
12-16 hour nursing
24-hour call system
24-hour supervision
Meals and dining
Diabetes diet
Meal preparation and service
Special dietary restrictions
Room
Air-conditioning
Cable
Fully furnished
Housekeeping and linen services
Kitchenettes
Private bathrooms
Telephone
Wifi
Transportation
Community operated transportation
Transportation arrangement
Transportation arrangement (medical)
Transportation arrangement (non-medical)
Transportation to doctors appointments
Common areas
Beauty salon
Computer center
Dining room
Fitness room
Gaming room
Garden
Outdoor space
Small library
Wellness center
Community services
Concierge services
Fitness programs
Move-in coordination
Activities
Community-sponsored activities
Planned day trips
Resident-run activities
Scheduled daily activities
Reviews
4.77·(44)
Overall rating
5
4
3
2
1
Care
4.6
Staff
4.7
Meals
4.3
Amenities
4.4
Value
4.8
Pros
Compassionate, long‑tenured staff
24/7 nursing and caregiver availability
Prompt emergency and fall‑response practices
Private rooms with patios and garden views
Spacious rooms with multiple closets
Well‑maintained landscaped gardens and outdoor seating
Engaging, varied activities and outings
On‑site beauty salon and regular grooming services
Three meals daily with improved dining quality
Clean, hotel‑like interior and comfortable decor
Small, single‑story, home‑like setting
Strong infection‑control and vaccination practices
Accepts Medi‑Cal
Active management with responsive family communication
Cons
Inconsistent admissions professionalism and communication
Limited capacity for high‑dependency residents
Limited in‑room storage
Gaps in room equipment placement and trip‑hazard management
Limited meal customization and scheduling flexibility
Operational model may not suit fully independent‑living preferences
Variable fit for transfers requiring complex medical needs
Wayfinding and layout challenges for some residents
Summary of reviews
Overall impression: Cloisters of the Valley is consistently described as a small, home‑like assisted living setting with a strong emphasis on personalized attention and a well‑kept physical environment. Many accounts emphasize a high degree of staff engagement, frequent check‑ins, and long staff tenure, which contribute to a sense of continuity and familiarity for residents. Several families highlight prompt responses to medical issues, 24/7 caregiver coverage, visible nursing support, and proactive infection‑control measures, including vaccination campaigns and COVID precautions.
Care and staff: Care quality is portrayed as a primary strength. Reviewers frequently describe compassionate caregivers and nurses who are attentive to resident needs, assist with mobility, and maintain positive personal connections. Management is commonly reported as accessible and communicative, and there are multiple mentions of staff going “the extra mile.” That said, there are isolated but notable concerns about admissions‑period interactions; communication and professionalism at intake or during tours have been characterized as inconsistent in some instances.
Dining and activities: Dining and programming receive generally favorable assessments. Meals are described as improved, enjoyable, and served in a pleasant dining room; the facility provides three meals daily. Activity programming is varied and well‑attended, including exercise classes, live music, religious services, games, themed events, bingo, field trips, and memory/nostalgia activities. On‑site amenities such as a beauty salon and scheduled grooming services are also noted as enhancing quality of life. A few families found meal timing or customization to be inflexible, which may matter for residents with specific dietary schedules or preferences.
Facilities and management: Physically, the community is lauded for spacious private rooms, private patios, seasonal landscaping, water features, and an overall clean, hotel‑like interior. The single‑story layout and intimate scale are described as contributing to a peaceful, residential atmosphere. Operationally, management presence and responsiveness are often praised; many families reported smooth transitions and clear communication during placement. Areas for operational improvement include limited in‑room storage, occasional concerns about the placement or condition of room equipment that could create trip hazards, and some wayfinding/layout issues for certain residents.
Fit and limitations: The facility’s size, staffing model, and activity program appear to be best suited to residents who require assisted living or memory care and who benefit from frequent staff contact. Cloisters may be less well matched to people seeking independent‑living autonomy or to those with high‑dependency medical needs; admission and ongoing care policies reportedly limit acceptance of residents with very intensive care requirements. Prospective families should weigh the strong relational and environmental strengths against limits in storage, meal flexibility, and the facility’s capacity for complex medical care. A direct conversation with admissions and a detailed review of clinical capabilities are advisable to confirm fit for a particular resident.
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Location
Cloisters of the Valley is located at 4171 Camino del Rio S, San Diego, CA, 92108.
About Cloisters of the Valley
Cloisters Of The Valley sits in the quiet hills of Mission Valley and offers a peaceful place for seniors, especially those who need memory care for Alzheimer's or dementia, and the caregivers here really take time to get to know each person, designing custom care plans and activities that keep minds engaged and help with daily living, from bathing and dressing to careful medication management with regular health checks and reviews. This place keeps things home-like and has a small, familiar feeling with 70 beds, so the staff, who are on site and awake 24/7, can notice right away when someone needs extra attention, and people say the caregivers are patient, gentle, and put a lot of heart into what they do, whether that's helping someone find their way back from a garden walk or just sharing a quiet moment together. There are all sorts of amenities, from a calming spa to patios by resident rooms for fresh air, and unique features like butterfly and hummingbird gardens, an arts and crafts center, a beauty salon where a beautician visits, and many sunny indoor and outdoor sitting areas with fireplaces and flowers, and even a therapy garden where you can just sit and watch the birds fed by staff or visitors. Residents have three tasty meals each day cooked with good, healthy ingredients and served in a restaurant-style dining room, and there's room service for folks who want their meal in private, plus special diets, vegan meals, and international cuisine if needed, and friends or family can join for guest meals in private dining rooms when they visit.
The community puts a big focus on making sure no one feels lonely and everyone can join in, with regular social, educational, recreational, and even spiritual activities-there are religious services, including Catholic and Protestant, with visiting chaplains, as well as things like sports card sharing, art and crafts, games in the game room, and just sitting together by the fire when a quiet moment is needed. There's always something going on, so it feels lively but never overwhelming. For folks who like getting out, there's easy access to nearby parks and shops like CVS Pharmacy, some favorite eateries like In-N-Out Burger, and top hospitals nearby including Kaiser Permanente San Diego Medical Center and Vandever Medical Offices, so help's always close at hand.
Cloisters Of The Valley is licensed and offers all kinds of care-independent living, assisted living, nursing home services, and specialized memory care to help seniors stay safe, comfortable, and respected as they age, and the staff are known for keeping things clean, making beds, taking out trash daily, and handling laundry and linens each week, with utilities like Direct TV, WiFi, and local phone included, and there's even covered parking for visitors, along with complimentary rides for appointments or outings. The staff works hard to prevent confusion and wandering for folks with dementia, and the layout itself is home-like and easy to find your way around, plus there's an emphasis on keeping everyone Covid-free and supporting residents who need hospice or respite care. The facility really tries to make life easier and more enjoyable for both residents and their families, providing dignity, comfort, and a strong sense of belonging in a serene setting that feels more like home than anything else-a place where people are known, looked after well, and encouraged to live fully, whether they're here for a short stay or to settle in for the long term.
People often ask...
Cloisters of the Valley offers competitive pricing, with rates starting at a cost of $5,000 per month.
Cloisters of the Valley offers assisted living and memory care.
There are 21 photos of Cloisters of the Valley on Mirador.
The full address for this community is 4171 Camino del Rio S, San Diego, CA 92108.
No, Cloisters of the Valley does not offer respite care.
Respite care in assisted living communities provides temporary, short-term relief for primary caregivers by offering professional care for their loved ones. It allows individuals to stay in an assisted living community for a limited time, giving caregivers a break while ensuring residents receive necessary support and assistance with daily activities.
Safety & Compliance
In California, the Department of Social Services' Community Care Licensing Division licenses residential care facilities for the elderly, conducting inspections and investigating complaints.
Found no deficiencies during the unannounced case management visit. Compliance with licensing requirements appeared to be ongoing.
16 Jun 2026Inspection
16 Jun 2026Inspection
Found no deficiencies. All licensing requirements observed during the visit were met.
27 May 2026Complaint
27 May 2026Complaint
Investigated a complaint alleging staff inadequately supervised a resident and made an inappropriate comment. Found the allegations unsubstantiated.
06 May 2026Complaint
06 May 2026Complaint
Found that resident records were stored in locked cabinets and securely handled, with staff following confidentiality procedures. Training and manuals on record management and privacy were available and used.
13 Apr 2026Complaint
13 Apr 2026Complaint
Investigated a pest-control complaint; staff and records showed rodent and cockroach activity with ongoing pest control, and residents reported pests in some rooms.
Type B87303(a)
08 Apr 2026Complaint
08 Apr 2026Complaint
Investigated the complaint found that staff did not ensure residents' hygiene needs were met and that staff communicated in an inappropriate manner to residents.
Type B87468.2(a)(4)(a)
Type B87468.1(a)(1)(a)
27 Mar 2026Complaint
27 Mar 2026Complaint
Identified an illegal eviction of a resident after hospital discharge. The resident was not allowed to return and no 30-day written eviction notice was issued.
Type B87224(a)(4)(4)
27 Mar 2026Inspection
27 Mar 2026Inspection
Identified failure to submit a written incident report within seven days for a resident incident. A repeat violation resulted in a civil penalty.
Type B87211(a)(1)(D)
24 Mar 2026Complaint
24 Mar 2026Complaint
Identified insufficient staffing to meet resident needs. Interviews and records showed two caregivers for over 60 residents and reliance on non-direct care staff to cover shifts, causing delays in assistance.
Type B87411(a)(a)
04 Feb 2026Complaint
04 Feb 2026Complaint
Identified that staff did not provide a written incident report to a resident's responsible person within seven days and did not administer medications as prescribed.
Type B87211(a)(1)(D)(a)
Type B87465(c)(2)(c)(2)
26 Jan 2026Complaint
26 Jan 2026Complaint
Investigated allegation of neglect resulting in delayed medical care for a resident. Evidence showed the resident did not receive medical attention promptly after symptoms were reported, leading to hospitalization.
Type A87456(a)(1)
Type A87465
20 Jan 2026Complaint
20 Jan 2026Complaint
Investigated a complaint that a lack of supervision resulted in a resident-on-resident altercation with injury. Interviews and records showed no evidence such an incident occurred.
23 Dec 2025Inspection
23 Dec 2025Inspection
Identified that centrally stored medications were kept unlocked and accessible to residents, creating an immediate health and safety risk.
Type A87465(h)(2)
23 Dec 2025Complaint
23 Dec 2025Complaint
Investigated an allegation that medications were not given as prescribed because the medication cart lock jammed, delaying doses for 27 residents.
Type A87465(a)(4)
10 Nov 2025Complaint
10 Nov 2025Complaint
Found that a resident sustained a left ankle fracture after being left unattended on the toilet, indicating a lapse in supervision and care. The investigation also reviewed concerns about food service, incontinence care, grooming, mobility, and participation in activities.
Type A87411(a)
10 Sept 2025Complaint
10 Sept 2025Complaint
Investigated an allegation that staff did not issue the resident's responsible party a refund; the records and interviews showed no refund was issued.
Type B87507(f)
07 Aug 2025Complaint
07 Aug 2025Complaint
Found a multi-day hot water outage due to a water heater issue, during which residents were showered at a sister facility and a portable shower was used; other allegations of abuse and privacy violations were not supported by evidence.
Type B87303(e)(2)
07 Aug 2025Complaint
07 Aug 2025Complaint
Investigated a resident refund claim and found there was not enough evidence to prove the refund issue occurred.
18 Jul 2025Inspection
18 Jul 2025Inspection
Observed required postings at entry, resident rooms properly furnished, and residents' health and safety needs met; area was clean and free of hazards.
12 Jun 2025Inspection
12 Jun 2025Inspection
Observed no deficiencies during the annual licensing visit.
30 May 2025Complaint
30 May 2025Complaint
Investigated the slipping hazard that contributed to a resident's fall and fracture, and the delay in obtaining medical care; also reviewed a complaint about room temperatures.
Type A87303(a)
Type A88746(a)
30 May 2025Complaint
30 May 2025Complaint
Investigated allegations that staff did not seek timely medical care, did not notice changes in condition, did not treat a resident with dignity, and did not ensure doctor appointments. Records and interviews showed no substantial evidence to support these allegations.
15 Nov 2024Inspection
15 Nov 2024Inspection
Identified an Order of Immediate Exclusion for a former employee; a welfare check on residents was performed and the individual was not present or employed.
14 Nov 2024Complaint
14 Nov 2024Complaint
Investigated the allegations of unlawful eviction, medications not locked, cleaning supplies accessible, staff not meeting a resident's needs, and staff not treating a resident with dignity. Found no evidence to prove these occurred.
02 Oct 2024Inspection
02 Oct 2024Inspection
Identified that the admission agreement attachment for one resident was not signed by the resident or the resident's representative.
Type B87507(c)
02 Oct 2024Complaint
02 Oct 2024Complaint
Investigated an allegation that the licensee financially abused a resident by handling monthly room and board payments; reviewed records, the admissions agreement, and ALW terms, and interviewed staff. There was not enough evidence to prove a violation.
21 Aug 2024Complaint
21 Aug 2024Complaint
Investigated allegation that staff did not notify the responsible party about a resident's room change. Found that a 30-day written notice was not provided before the move.
Type B87468.2(a)(16)
26 Jun 2024Inspection
26 Jun 2024Inspection
Observed no deficiencies and found the site clean, sanitary, and in good repair.
13 Jun 2024Complaint
13 Jun 2024Complaint
Investigated the allegation that the licensee did not provide the resident or their representative a comprehensive description and fee schedule for services per the admission agreement; records showed billing details were provided and the allegation was unfounded.
27 Mar 2024Complaint
27 Mar 2024Complaint
Investigated allegations that medications were not administered by appropriately skilled professionals, staff did not follow physician orders, residents were not accorded dignity, and incontinence care was not provided. Findings did not provide sufficient evidence to prove the allegations.
15 Mar 2024Complaint
15 Mar 2024Complaint
Investigated an unlawful eviction, an alleged failure to safeguard a resident's belongings, and a failure to respond to communications from the resident's authorized representative; evidence did not corroborate these allegations.
Type A22CCR87224(a)
27 Nov 2023Inspection
27 Nov 2023Inspection
Identified misappropriation of a resident's vehicle by a staff member and concerns that the resident's personal property was not adequately protected.
Type A87468.2(a)(25)
17 Nov 2023Complaint
17 Nov 2023Complaint
Investigated a complaint alleging neglect, medication issues, staffing shortages, and pest problems. Found insufficient evidence to support the allegations.
15 Nov 2023Complaint
15 Nov 2023Complaint
Investigated the allegation that staff did not inform the authorized representative that a resident had shingles.
Type B87466
27 Oct 2023Inspection
27 Oct 2023Inspection
Investigated an elopement incident where two residents with dementia left the premises and were injured, with concerns about staff observation and response after alarms.
Type A87411
Type B87466
14 Sept 2023Complaint
14 Sept 2023Complaint
Investigated an allegation that staff did not communicate with the resident's representative prior to changing the primary care physician.
05 May 2023Complaint
05 May 2023Complaint
Investigated the allegation that visitation was not allowed and that a bed bug infestation was not addressed. Found that visitation outside was possible for residents and that pest control addressed the infestation with appropriate precautions, though staff statements were inconsistent.
26 Apr 2023Complaint
26 Apr 2023Complaint
Investigated an allegation that staff did not treat a resident with dignity and another claiming an unlawful eviction. The investigation included interviews with residents and staff and record reviews.
Type B87468.1(a)(1)
10 Apr 2023Inspection
10 Apr 2023Inspection
Identified a wandering incident involving a resident with dementia; staff did not consistently observe that resident as required.
Type B87466
06 Mar 2023Inspection
06 Mar 2023Inspection
Investigated a self-reported death of a resident; no deficiencies were cited.
27 Feb 2023Complaint
27 Feb 2023Complaint
Investigated the allegation that staff did not answer the phone; found encrypted email issues delayed responses, and there was insufficient evidence to confirm the phone communication problem.
25 Jan 2023Complaint
25 Jan 2023Complaint
Investigated complaints about medication management and personal rights. Found missed doses of several medications and disrespectful treatment of a resident by staff.
Type B87465(a)(4)
Type B87468.1(a)(1)
25 Jan 2023Complaint
25 Jan 2023Complaint
Investigated allegations that a resident did not receive necessary personal care and that the right to receive visitors was restricted beyond authorized limits.
Type B87411(a)
Type B87468.1(a)(10)
17 Oct 2022Complaint
17 Oct 2022Complaint
Investigated allegations that a resident was unlawfully evicted and denied access to medical records; found no evidence to support either claim.
05 Oct 2022Complaint
05 Oct 2022Complaint
Investigated an allegation that a resident was illegally evicted. Found there was no eviction and the resident could return after discharge from the SNF.
08 Sept 2022Inspection
08 Sept 2022Inspection
Identified that one employee did not have a required California criminal record clearance before starting work, creating an immediate health and safety risk. A civil penalty was issued for this violation.
Type A87355(e)(1)
28 Jun 2022Inspection
28 Jun 2022Inspection
Investigated a 6/3/22 incident involving staff and a resident. No deficiencies were cited or observed.
28 Jun 2022Inspection
28 Jun 2022Inspection
Observed no deficiencies during an unannounced required one-year visit and noted the COVID-19 mitigation measures were in place.
21 Dec 2021Complaint
21 Dec 2021Complaint
Investigated an unlawful eviction claim and failure to administer prescribed medication, finding that basic SSI/SSP services were not provided at the required rate and a resident did not receive prescribed medication.
Type B87464(e)
Type B80075(b)(5)(B)
12 Nov 2021Complaint
12 Nov 2021Complaint
Identified that an incorrect license number was listed on the public-facing website, hindering public access to licensing information.
Type B87206(a)
28 Sept 2021Complaint
28 Sept 2021Complaint
Confirmed lack of supervision resulting in elopement and unsubstantiated allegations of medication administration and incontinence care.
Type B87705
16 Jul 2021Inspection
16 Jul 2021Inspection
Observed adequate staffing to meet resident needs and no deficiencies were cited.
28 Jun 2021Complaint
28 Jun 2021Complaint
Investigated multiple allegations from early 2020 regarding medication administration, resident dignity and respect, nourishment limitations, incontinence care, assistance with ambulation and dressing, inappropriate requests for item purchases, and diabetes testing assistance, finding no sufficient evidence to confirm any of the claims.
28 Jun 2021Inspection
28 Jun 2021Inspection
Observed infection-control practices, including entry screening, visitor sign-in, posted hand hygiene and distancing reminders, and available PPE; no deficiencies were cited.
12 Apr 2021Inspection
12 Apr 2021Inspection
Conducted an unannounced case-management follow-up after an incident involving two residents. No deficiencies were cited.
22 Mar 2021Inspection
22 Mar 2021Inspection
Investigated a resident death via a case management visit; no deficiencies were cited.
30 Oct 2020Inspection
30 Oct 2020Inspection
Conducted a virtual visit to deliver an amended complaint investigation report due to COVID-19, confirming that the amended document was sent and received by the business office director via email.
30 Jul 2020Inspection
30 Jul 2020Inspection
Interviews and records were reviewed by a licensing program analyst following reports of unusual incidents at the facility. None were found during the visit.
28 Apr 2020Inspection
28 Apr 2020Inspection
Confirmed compliance with regulations, cleanliness, and sufficient food supply during virtual inspection.
20 Apr 2020Complaint
20 Apr 2020Complaint
Investigated an allegation that a staff member put feces in a resident's face, but due to lack of evidence and witnesses, the claim couldn't be conclusively determined.
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Mirador Living is not affiliated with the owner or operator(s) of Cloisters of the Valley. The information above has not been verified or approved by the owner or operator. For exact information, please contact Cloisters of the Valley directly. There is no cost for this service. We are compensated by the community you select.
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