The Village at Heritage Park

    2001 Rose Arbor Dr, San Pablo, CA, 95835
    4.7 · 17 reviews
    • Independent living
    • Assisted living
    • Memory care
    AnonymousCurrent/former resident
    4.0

    Beautiful facility, caring staff, caveats

    I toured and settled here because the facility is beautiful, clean and inviting with spacious rooms, great food, a lovely outdoor area and an amazing activities program (music, crafts, movies) - staff like Cynthia, Dorbrin and Natalie went above and beyond and genuinely care. It feels family-oriented with strong admission support and many amenities, though I was warned about communication gaps in memory care (no call button/24-hour nurse reported), a few intake misrepresentations and higher costs. Overall I'm very pleased with the culture of caring and would recommend visiting and asking detailed questions before signing.

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    Amenities

    4.71 · 17 reviews

    Overall rating

    1. 5
    2. 4
    3. 3
    4. 2
    5. 1
    • Care

      4.2
    • Staff

      4.6
    • Meals

      5.0
    • Amenities

      5.0
    • Value

      1.0

    Location

    Map showing location of The Village at Heritage Park

    About The Village at Heritage Park

    The Village at Heritage Park offers different care types and living options for seniors, with places like assisted living, independent living, memory care, and skilled nursing, so while some folks need more help, others still do a lot for themselves, and you see all sorts of people, from those living in small care homes with only six residents like Angel Wings Care Home and Linda's Residential Care, to larger places with over 150 people, with names like Alameda Healthcare & Wellness Center and Bay View Rehabilitation Hospital. The facility has licensed RCFE settings, post-acute care facilities, and focused units called Memory Care and Assisted Living, which are nice for people who need more specific support, and there're a good number of named areas, including Elders Inn on Webster, Waters Edge Lodge, Golden Age Bayside II, and Cardinal Point at Mariner Square, making the place seem like a small town built up just for older adults. Residents can get private or shared rooms, and there're dining rooms, activity rooms, and lots of spaces to gather, whether it's indoors or out. Amenities like wellness centers, rehabilitation services, adult day care, and respite care help residents with their health and daily routines, and a staff that's trained in memory care and elder justice programs, like Empowered Aging and Long-Term Care Ombudsman services, keeps an eye on safety and well-being, even offering CNA training right on-site. Facilities like Hillcrest Memory Care Living and programs for hospice care are tailored for those who need more medical attention, and everyone can join in on activities that promote a sense of community and engagement. The Village at Heritage Park pays attention to comfort, safety, and convenience with things like common spaces, outdoor areas, and unique names for services and rooms, so folks know where they belong, and families always have clear choices, from independent apartments to secure memory care units, each with care and support suited to individual needs. The place has a friendly feeling and each care type is set up to help people live as well as they can, whether they're looking for a little help or more advanced support with things like rehabilitation, daily life, and social activities.

    People often ask...

    State of California Inspection Reports

    37

    Inspections

    7

    Type A Citations

    8

    Type B Citations

    6

    Years of reports

    11 Jun 2025
    Investigated the incident alleged by the community, obtained documents from a former resident's file, and found no deficiencies cited.
    • § 9058
    21 Feb 2025
    Reviewed documentation on staff oversight of resident care and call-button response times; no deficiencies were cited, and an exit interview was conducted.
    13 Feb 2025
    Identified concerns that staffing levels and call-button response times varied, with residents experiencing long delays for assistance and one fall linked to delayed help. Noted pest concerns were reported, but pest-control treatment found no current pests.
    • § 87411(a)
    24 Sept 2024
    Found no deficiencies during a pre-licensing inspection tied to a pending ownership change. Noted a clean, safe site with required postings, adequate food, functioning safety equipment, staff with current first aid/CPR training, and four fire extinguishers needing servicing soon; a follow-up check will occur if the memory care unit reopens.
    24 Sept 2024
    Confirmed no deficiencies during the inspection at the facility.
    09 Sept 2024
    Verified COMP II participation via virtual interview, confirmed photo ID, and that a signed verification document with photo ID was obtained. Reviewed understanding of key areas, including facility operation (license type, client/resident populations, and program), admission policies, staffing requirements and training, restrictive health conditions, general provisions, emergency preparedness, complaints and reporting, and pre-licensing readiness.
    09 Sept 2024
    Confirmed understanding of facility licensing laws, admission policies, staffing requirements, emergency preparedness, and complaints reporting.
    29 Aug 2024
    Confirmed noncompliance with regulations resulting in a probationary period and unannounced site visits.
    08 Aug 2024
    Visited facility in compliance with stipulations. No citations issued.
    29 May 2024
    Reviewed a compliance visit, discussed incidents of staff injuries related to a resident needing higher care and refusal to use equipment, no citations issued.
    23 Apr 2024
    Interview verified allegation of resident causing injury to another resident in care due to staffing issue was UNSUBSTANTIATED.
    02 Feb 2024
    Confirmed allegation of trash piling up outside facility, while some concerns about staffing levels were unsubstantiated. Residents mentioned concerns about trash outside, while staff reported issues with staffing levels.
    • § 87303(a)
    20 Oct 2023
    Confirmed that the facility met all required standards during the inspection.
    05 Sept 2023
    Investigated an allegation that staff did not distribute residents' medications as prescribed and determined it was unsubstantiated, as records and interviews confirmed medications were administered on time and accurately.
    21 Aug 2023
    Investigated several allegations regarding a resident's health and care; determined no evidence of sepsis, addressed a urinary tract infection without facility negligence, found staff responded promptly to call buttons, and concluded that falls were due to the resident's medical condition and not inadequate supervision.
    07 Aug 2023
    LPA reviewed an allegation regarding staff care exceeding their licensing scope and found no evidence to support the claim.
    01 Jun 2023
    Confirmed allegations regarding Covid-19 reporting, masking, quarantining, and staffing were found to be unsubstantiated.
    09 Feb 2023
    Reviewed document acknowledged agreement to comply with regulations and statutes, with probation period of 3 years and required protocols for hiring, training, medication audits, emergency exits, client needs, and staffing ratios.
    14 Nov 2022
    Confirmed serious bodily injury due to neglect in care of resident, resulting in substantial civil penalties issued.
    05 Oct 2022
    Confirmed theft of resident's money and property, black eye and bruises due to fall, while urine odor in resident's room was unconfirmed. No evidence of pests found.
    27 Sept 2022
    Found: Allegation of neglect in care contributing to resident's death unfounded. Facility cited for failure to ensure staff awareness of resident move-in, resulting in resident fall and subsequent death. Civil penalties assessed.
    • § 87465(g)
    • § 87405(d)(4)
    • § 87468.2(a)(4)
    22 Apr 2022
    Confirmed no substantial evidence for allegations regarding pests, staff assistance with bathing, grooming, and incontinence care, or repositioning of residents.
    13 Dec 2021
    Confirmed allegations of misconduct based on interviews and documentation.
    • § 87303(a)
    • § 87468.1(a)(10)
    15 Oct 2021
    Confirmed no violations observed during the inspection.
    20 Sept 2021
    Confirmed deficiency in medication destruction procedures but found no evidence of medication errors or missed medications. Allegations of not meeting resident's needs and lack of food choices were unfounded.
    • § 87465(i)
    26 Aug 2021
    Found allegations regarding missing clothing and unsanitary bathroom conditions unsubstantiated, and determined the issue with R1's medication and incontinence management unfounded.
    12 Jul 2021
    Confirmed a medication handling allegation, but did not find evidence of incorrect medical log documentation.
    • § 87411(d)(4)
    09 Jul 2021
    Findings determined the complaint allegation unsubstantiated, as no discrepancies were found in medication records, and interviews confirmed that food was served warm and emergency protocols were properly followed.
    21 May 2021
    Identified deficiencies related to medication management, notification of refusal of treatment, and documentation of PRN medication administration during a surprise visit.
    • § 87465
    • § 87217
    • § 87211
    28 Apr 2021
    Confirmed denial of family visits due to COVID guidelines, resulting in resident health decline.
    02 Nov 2020
    Confirmed a fire incident at the location resulted in a resident's death.
    07 Jul 2020
    Reviewed an incident of suspected financial abuse reported by a resident, involving checks issued to a staff member. The facility reported the incident to multiple agencies and gathered evidence of the cashed checks.
    24 Jun 2020
    Reviewed allegations of insufficient staffing and failure to report visitor restrictions due to COVID-19, finding both allegations to be unsubstantiated and unfounded, respectively.
    28 Feb 2020
    Found deficiencies related to the storage of medications and lack of proper training for employees assisting residents with medication administration.
    • § 1569.69
    • § 87465
    08 Nov 2019
    Conducted an unannounced visit due to a resident passing away the day after admission. No deficiencies observed.
    28 Oct 2019
    Confirmed that the facility successfully accommodated evacuated residents from another community, ensuring adequate supplies and staffing.
    21 Oct 2019
    Reviewed files, conducted interviews with staff and residents, inspected medications, and found no violations during the visit.

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