Aegis Living San Rafael

    800 Mission Ave, San Rafael, CA 94901
    • Assisted Living
    • Memory Care

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    Reviews

    4.62·(13)

    Overall rating

    1. 5
    2. 4
    3. 3
    4. 2
    5. 1
    • Care

      5.0
    • Staff

      4.9
    • Meals

      5.0
    • Amenities

      5.0
    • Value

      5.0

    Pros

    • Kind, attentive, professional, and patient staff
    • Personalized caregiver support matched to residents’ needs
    • Residents described as safe, comfortable, and well cared for
    • Responsive, accommodating general manager and care leadership
    • Restaurant-style dining with freshly prepared, seasonal meals
    • Food and service praised by residents and families
    • Daily activities and weekly live music
    • New, thoughtfully designed, hotel-like setting
    • Dedicated memory care dining and community spaces
    • Sun-filled terrace serving the memory care neighborhood
    • Spa, beauty salon, smoothie bar, and movie room
    • Supportive community atmosphere and smooth move-in transitions

    Cons

    • Inconsistent follow-up on prospective residents’ pricing inquiries
    • Premium pricing for the level of amenities and service

    Summary of reviews

    Feedback about Aegis Living San Rafael is predominantly positive, with families and visitors describing residents as safe, comfortable, and well cared for. One family specifically reported that its 95-year-old mother enjoys the food and is doing well, while other families praised personalized caregiver support and the attention given to their relatives. The positive care descriptions are encouraging, though the reviews provide limited detail about clinical services or how care is handled when needs change.

    Staff and leadership are recurring strengths. Reviewers characterize caregivers, med-techs, nurses, and activity staff as kind, professional, patient, and attentive. General Manager Rabah is repeatedly praised for being accommodating and effective at resolving issues, and one family also credited the care director with helping make a transition easier. A prospective resident’s family member described a responsive and flexible experience during the inquiry process; however, another reviewer said repeated requests for pricing received no response, indicating a follow-up concern for prospective customers.

    Dining is a notable feature of the community. Reviews praise restaurant-style meals, seasonal ingredients, freshly cooked food, and service, with one resident specifically said to love the food. The restaurant and smoothie bar add to the hospitality-oriented experience. Activities are also described positively, including a range of daily options and weekly live music, with residents seen participating in community life.

    The facility is new and frequently described as beautiful, thoughtfully designed, and similar in atmosphere to a resort or hotel. Amenities mentioned include a spa, beauty salon, and movie room. The memory care neighborhood has its own dining and community areas and opens onto a spacious, sunlit terrace, which one family found especially reassuring. Overall, the reviews present a strong picture of the setting, staff, dining, and community atmosphere. The main cautions are the premium cost and the reported gap in responding to pricing inquiries; the feedback does not provide much information about longer-term outcomes or clinical-care practices.

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    Location

    Aegis Living San Rafael is located at 800 Mission Ave, San Rafael, CA, 94901.

    About Aegis Living San Rafael

    Aegis Living San Rafael sits in a four-story building designed in the California Mission style, with stucco walls, red terracotta tile roofs, and arched entryways, and it opens up with a big, welcoming community fireplace finished with painted ceramic tiles, while the landscaping plans include patios, terraces, and outdoor spaces for residents to enjoy fresh air or views from the rooftop deck, which they've worked out after many design reviews and city approvals, and you can spot images showing what the building and rooms will look like when it's done. When it opens in 2025, it'll have 103 apartments with a mix of studios, one-bedroom, and two-bedroom units spread across the assisted living and memory care areas, with the memory care part set to expand to cover two full floors, and there'll be private and companion suite options, plus garage parking for those who drive. The community will offer different levels of help, including Light Assisted Living, full Assisted Living, specialized Memory Care for those with dementia or memory issues, Transitional Care, Respite Care for short stays, and care for those at the end of life, so residents can get more or less help as their needs change, and couples with different care needs can stay together. The building will hold up to 105 beds, with plenty of common areas like lounges, a dining room, a media room, activity spaces, a beauty salon, and a library for socializing or quiet time, and the interior gets designed to blend comfort with accessibility. Staff will help with daily activities, such as dressing, bathing, and medication, and they'll take care of laundry, housekeeping, and linens, while meal service runs restaurant-style in the dining rooms, and all-day dining is available, so residents aren't stuck with fixed meal times. There's transportation to medical appointments and other scheduled trips, and the Quick Response AI system helps staff respond to resident needs, which pairs with programs like Parkinson's Care and Red Light Restore, a unique therapy feature. In-house therapy services are available, and the Family Link keeps loved ones connected and informed. Aegis Living San Rafael also focuses on specific cultural groups, like Asian communities, with programs tailored for everyone's background, and the team puts a strong emphasis on personal support, safety, and resident wellbeing, drawing on more than 25 years of experience. Residents will have Wi-Fi, cable, and phone access in their apartments, and the activity calendar includes a mix of things suited to different interests and abilities, with amenities like parks, arenas, and clubhouses nearby for those who want to get out and about, with staff happy to help with non-medical transport. All of this is done with some attention to energy efficiency and sustainability, as well as a culture of innovation, so while it's not finished yet, people can expect a new community that's built around flexibility, care, and the comforts of home.

    About Aegis Living

    Aegis Living San Rafael is managed by Aegis Living.

    Founded in 1997 by Dwayne Clark and headquartered in Bellevue, Washington, Aegis Living operates 39 senior living communities along the West Coast. The company provides assisted living, memory care, respite care, and end-of-life services to 2,500+ residents. Guided by their "Dare to Care" philosophy and people-first culture.

    People often ask...

    Aegis Living San Rafael offers assisted living and memory care.

    There are 21 photos of Aegis Living San Rafael on Mirador.

    The full address for this community is 800 Mission Ave, San Rafael, CA 94901.

    No, Aegis Living San Rafael does not offer respite care. Respite care in assisted living communities provides temporary, short-term relief for primary caregivers by offering professional care for their loved ones. It allows individuals to stay in an assisted living community for a limited time, giving caregivers a break while ensuring residents receive necessary support and assistance with daily activities.

    Safety & Compliance

    In California, the Department of Social Services' Community Care Licensing Division licenses residential care facilities for the elderly, conducting inspections and investigating complaints.

    License number216804321
    StatusLicensed
    Facility typeResidential Care Elderly
    Capacity98 residents
    LicenseeAEGIS SENIOR COMMUNITIES LLC
    EffectiveAugust 27th, 2025
    View the official license record

    Inspection Reports

    5

    Reports

    3

    Type A Citations

    4

    Type B Citations

    1

    Complaints

    1

    Years

    04 Aug 2026Inspection
    Found hot water temperatures outside the required range and inadequate staff background associations, with civil penalties issued for regulatory violations.
    • Type ACCR 87303(e)(2)Maintenance and Operation - Water temperatures
    • Type ACCR 87355(e)Criminal Record Clearance
    • Type A87533(e)Civil Penalty for Regulation Violation
    15 Apr 2026Complaint
    Investigated an allegation of personal rights violation involving one resident allegedly harming another; found supervision and care planning did not meet current needs.
    • Type B87468.2(a)(4)
    26 Mar 2026Inspection
    Identified deficiencies related to elopement safety, health-condition exception handling, and failure to timely report incidents.
    • Type B87705(e)(7)
    • Type B87616(a)
    • Type B87211(a)(1)
    26 Aug 2025Inspection
    Found readiness for licensure; no deficiencies noted during the pre-licensing visit.
    22 Aug 2025Inspection
    Verified licensing requirements and COMP II completion; no deficiencies are listed in the document.

    Disclaimer

    Mirador Living is not affiliated with the owner or operator(s) of Aegis Living San Rafael. The information above has not been verified or approved by the owner or operator. For exact information, please contact Aegis Living San Rafael directly. There is no cost for this service. We are compensated by the community you select.

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