I toured Cogir of San Rafael and felt reassured by the warm, attentive staff and clean, homey rooms. My loved one settled in quickly - the meals are good, activities and memory-care programs keep them engaged, nursing and caregivers are responsive, and family communication has been helpful; I would recommend this community.
Loved one of resident
Jul 2026
Pricing
Prices shown are estimates and subject to change. Contact your senior living advisor for current pricing.
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Amenities
Healthcare services
Accept incoming residents on hospice
Activities of daily living assistance
Assistance with bathing
Assistance with dressing
Assistance with transfers
Coordination with health care providers
Hospice waiver
Medication management
Mental wellness program
Preventative health screenings
Healthcare staffing
12-16 hour nursing
24-hour call system
24-hour supervision
Same day assessments
Meals and dining
Diabetes diet
Meal preparation and service
Restaurant-style dining
Special dietary restrictions
Room
Air-conditioning
Cable
Fully furnished
Housekeeping and linen services
Internet
Kitchenettes
Private bathrooms
Telephone
Wifi
Memory care community services
Care with behavioral issues
Dementia waiver
Mild cognitive impairment
Parkinson's care
Specialized memory care programming
Transportation
Community operated transportation
Located close to restaurants
Located close to shopping centers
Transportation arrangement
Transportation arrangement (medical)
Transportation arrangement (non-medical)
Transportation to doctors appointments
Common areas
Beauty salon
Cafe
Computer center
Dining room
Family private dining rooms
Fitness room
Gaming room
Garden
Outdoor patio
Outdoor space
Pet friendly
Small library
Wellness center
Community services
Concierge services
Family education and support services
Fitness programs
Move-in coordination
Activities
Community-sponsored activities
Continuing learning programs
Planned day trips
Resident-run activities
Scheduled daily activities
Reviews
4.13·(48)
Overall rating
5
4
3
2
1
Care
4.0
Staff
3.9
Meals
3.8
Amenities
4.1
Value
3.0
Pros
Compassionate, attentive caregiving staff
Memory-care–focused clinical staff and therapists
Engaging, dementia-oriented activity program
Multiple indoor and outdoor activity and social spaces
Nutritious, restaurant-style meals with varied menus
Clean, home-like renovated interiors and well-maintained grounds
Secure memory-care environment with monitored exits
Apartments with kitchenettes and scenic views
Active family-communication tools and event updates
Convenient location near family with ample parking
Cons
Leadership instability and executive turnover
Inconsistent management communication with families
Staffing shortages and high caregiver turnover
Inadequate staff training and variable caregiving practices
Medication-management and clinical oversight inconsistencies
Laundry-processing delays and personal-item accountability gaps
Variable dining quality and restrictive meal-time scheduling
Limited evening programming and reduced nighttime engagement
Large campus scale reducing perceived intimacy
Limited accessibility to public transportation
Summary of reviews
Overall impression
Cogir of San Rafael Memory Care presents as a facility with strong memory-care programming, a homelike physical environment, and many families who describe compassionate, attentive day-to-day interactions with staff. The site offers multiple activity spaces, a broad schedule of dementia-oriented programming (examples cited include Tai Chi, Elder Grow, yoga, daily walks and outings), and restaurant-style meals served in an upscale dining area. Apartments are noted as bright and roomy, many with kitchenettes and views, and the campus and grounds are generally characterized as clean and well maintained.
Care and staff
Many families praised direct-care staff for being kind, responsive, and person-focused; several mentions highlight well-trained therapists and case-management support. At the same time, there is a recurring operational concern around staffing stability and training: leadership turnover and caregiver turnover have been cited as affecting consistency of care. Accounts describe uneven practices such as irregular check-ins, staffing shortages at certain shifts, and variability in how staff respond to clinical needs. There are also references to medication-management inconsistencies and the need to confirm current clinical oversight and protocols with management before placement.
Dining and activities
Dining receives generally positive comments for nutritious, real-food menus, festive offerings, and a restaurant-style presentation; however, a subset of experiences indicate variability in meal quality and limits on meal times for some residents. The activities program is a clear strength—residents benefit from a wide range of options, multiple program spaces (library, bistro, gym, beauty parlor), and social engagement opportunities—though several families noted that evening and late-day programming is lighter, which may affect residents who need more structured stimulation during those hours.
Facilities and operations
The facility’s physical plant is described as renovated, homey, and attractively maintained with scenic views and good parking. The larger community scale (roughly several hundred residents) is an advantage for programming breadth but can diminish intimacy for families seeking a smaller setting. Operational issues raised include laundry-processing delays, occasional sanitation concerns in specific instances, and gaps in personal-item accountability. Accessibility is mixed: the property has ample parking and proximity to family in Marin, but limited public-transport access was noted.
Management and patterns to probe
A key pattern across feedback is variability tied to leadership and management practices. Some families describe strong executive directors who fostered open communication and smooth transitions; others describe periods of poor communication, unclear transition management after ownership/staffing changes, and frustrations with business-office responsiveness. The facility uses family-communication tools that several families found helpful; nonetheless, prospective families should verify current leadership stability, staffing ratios, medication and clinical oversight protocols, laundry/item-recovery procedures, and the evening activity schedule during a tour.
Bottom line
Cogir of San Rafael Memory Care offers many elements important for dementia care—specialized programming, active engagement opportunities, secure and attractive surroundings, and numerous accounts of compassionate staff. These strengths are tempered by operational and management inconsistencies that appear linked to recent turnover and variable staffing. Prospective residents and families should prioritize an in-person visit focused on current leadership and staffing stability, clinical oversight practices, laundry and personal-item procedures, and the daily/weekly activity cadence (including evenings) to determine whether the facility’s current operational performance matches its programmatic strengths.
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Location
Cogir of San Rafael Memory Care is located at 111 Merrydale Rd, San Rafael, CA, 94903.
About Cogir of San Rafael Memory Care
Cogir of San Rafael Memory Care provides a secure, welcoming environment where folks with Alzheimer's or other types of dementia can move about safely and enjoy their days, with cozy indoor spaces, enclosed courtyards, and walking paths where residents with memory care needs have freedom to explore but with plenty of safety measures in place, so everyone feels at home and families can feel at ease. The staff, who are all well-trained and know how to care for folks with memory loss, give support around the clock, helping with things like medication, bathing, dressing, and any other day-to-day activities, while nurses stay on for 12-16 hours a day to keep an eye on health needs. The community uses a person-centered approach called Revere℠ Memory Care and takes time to learn each resident's life story, which helps tailor care and makes everyone feel seen and respected.
Special programs like the Melody & Masterpiece art classes, Forever Fit exercise sessions, Pawsitive Health visits with therapy animals, and Memories in Motion events focusing on residents' life stories fill the days with reasons to smile, and there's the Virtual Voyages program that brings the outside world in with immersive trips to new places. The IN-TUNE Fitness and ARIA Arts Programs, along with religious services and group outings, mean there's a wide variety of things to do, as well as a pet-friendly environment where furry friends help keep spirits up. Tastefully designed gathering rooms, a well-stocked library, cozy game room, art studio, salon, spa, and convenient house-keeping keep life comfortable and engaging. Meals come fresh from the kitchen, with restaurant-style service in inviting dining areas, a cafe, bistro, and even a casual pub, so residents can eat with friends or have meals brought to their rooms, and the kitchen's staff can handle special dietary needs.
The community features studio and one-bedroom apartments, some with kitchenettes, and all with easy-access showers, so everyone can have as much privacy as they need and still get help when they want it. The entire layout, both inside and outside, is designed to reduce confusion, prevent wandering, and help folks keep their sense of self, with special touches like a favorite little spot in the second floor hallway where people can gather or rest. Advanced tools like SafelyYou fall detection technology watch out for everyone, reducing falls and emergency room visits, and there's an option for respite care if someone needs short-term help after an illness or surgery, plus hospice care when it's needed. Residents enjoy living near Los Ranchitos Park, with North Bay views and gardens right on site, and there's transportation for outings when folks want to connect with the bigger community. Staff includes caregivers, nurses, physicians, and dieticians who work together to meet each person's needs, keeping things straightforward and stable. Groups hold activities for the mind, body, and spirit, with lots of chances to socialize, enjoy music, art, or gentle exercise, and keep minds working through memory-focused programs that try to slow dementia's progression. The overall feel stays warm and homelike, with familiar vintage touches and spaces set up for comfort, while safety and daily routines help everyone feel secure and supported.
Cogir Senior Living was founded in 1995 by Serge G. Duguay, a passionate real estate entrepreneur in Quebec, Canada. What began as a small family business has grown into one of North America's leading senior living operators. From humble beginnings with about a dozen U.S. communities in 2020, Cogir has experienced remarkable growth, approaching 100 communities across 11 states by 2025. The company's U.S. operations are headquartered in Sacramento, California, with additional offices in Scottsdale, Arizona, and Seattle, Washington, under the leadership of CEO David Eskenazy.
People often ask...
Cogir of San Rafael Memory Care offers competitive pricing, with rates starting at a cost of $3,877 per month.
Cogir of San Rafael Memory Care offers independent living, assisted living, and memory care.
There are 36 photos of Cogir of San Rafael Memory Care on Mirador.
Yes, Cogir of San Rafael Memory Care allows residents to age in place and adjust their level of care as needed.
The full address for this community is 111 Merrydale Rd, San Rafael, CA 94903.
No, Cogir of San Rafael Memory Care does not offer respite care.
Respite care in assisted living communities provides temporary, short-term relief for primary caregivers by offering professional care for their loved ones. It allows individuals to stay in an assisted living community for a limited time, giving caregivers a break while ensuring residents receive necessary support and assistance with daily activities.
Safety & Compliance
In California, the Department of Social Services' Community Care Licensing Division licenses residential care facilities for the elderly, conducting inspections and investigating complaints.
Observed an elopement where a resident left the premises and was found in a car in the parking lot, with a review of related incident reports.
Type B87705(e)(7)
30 Jan 2026Inspection
30 Jan 2026Inspection
Identified that recently hired staff had training documented or scheduled for required topics including reporting, personal rights, incidental, medical and dental care, and Welfare and Institutions Code requirements.
18 Dec 2025Complaint
18 Dec 2025Complaint
Identified that a resident’s call for assistance was not responded to in a timely manner because some staff did not wear pagers.
Type B87468.2(a)(4)
Type B87468.2
04 Dec 2025Inspection
04 Dec 2025Inspection
Identified multiple compliance issues, including hot water temperatures exceeding limits, unlabeled foods, and insufficient emergency water supplies for 72 hours.
Type A87303(e)(2)
Type B87555(a)
Type B1569.695(a)(2)
28 Oct 2025Inspection
28 Oct 2025Inspection
Identified a medication administration error where one resident's medication was given to another, creating a health and safety risk.
Type A87465(a)(4)
03 Sept 2025Inspection
03 Sept 2025Inspection
Identified a deficiency related to monitoring exits for residents at risk of elopement; staff were not aware that a resident left without assistance.
Type A87705(d)
31 Jul 2025Inspection
31 Jul 2025Inspection
Found no deficiencies cited during the visit.
20 Jun 2025Inspection
20 Jun 2025Inspection
Identified substantiated allegations related to reporting requirements concerning personal rights, incidental, medical, and dental care, welfare and institutions code, and administrator responsibilities.
05 Jun 2025Complaint
05 Jun 2025Complaint
Identified that a staff member rough-handled a resident, causing a fall with head injury, and that timely medical evaluation and reporting to the resident's responsible party did not occur.
Type A87468.1(a)(1)
Type A87208(a)
Type A15630(b)(1)(A)(i)
09 Apr 2025Inspection
09 Apr 2025Inspection
Found no deficiencies during the case management visit.
28 Mar 2025Complaint
28 Mar 2025Complaint
Investigated a complaint alleging staff did not assist with self-administration of morphine and that personal rights were violated, and found no evidence to support the allegations.
25 Mar 2025Complaint
25 Mar 2025Complaint
Investigated a complaint alleging inadequate food service, unsanitary dishwashing, and failure to seek medical care promptly. Findings showed adequate food service and sanitation, and there was not a preponderance of evidence to prove, or disprove, the allegations.
14 Mar 2025Complaint
14 Mar 2025Complaint
Investigated an allegation that the home's emergency call system was in disrepair; found that pull cords did not function and calls did not reach staff, and repairs were completed by 03/10/2025.
Type B87303(i)(1)(A)
26 Feb 2025Inspection
26 Feb 2025Inspection
Investigated an incident in which a staff member grabbed a resident during care, attempted to clean them after using the bathroom, causing the resident to fall and hit their head. The staff member was suspended pending internal investigation.
26 Feb 2025Complaint
26 Feb 2025Complaint
Investigated the reporting requirements allegation and found it unfounded. No deficiencies were cited.
07 Feb 2025Inspection
07 Feb 2025Inspection
Noted an incident where staff were observed throwing water on a resident; an internal investigation was underway, and no deficiencies were cited.
23 Jan 2025Inspection
23 Jan 2025Inspection
Identified deficiencies included staff lacking current first aid and CPR certifications and a resident not receiving prescribed medication, with related investigations and staff terminations noted.
Type A1569.618(c)(3)
Type A87465(a)(4)
09 Jan 2025Inspection
09 Jan 2025Inspection
Found no deficiencies cited during the visit. The environment was clean and well maintained with adequate food, infection control plan, safety features, and hot water temperatures within the required range; the required one-year visit could not be completed and will be conducted at a later date.
29 Oct 2024Inspection
29 Oct 2024Inspection
Identified two hires between July and October 2024 with training planned or completed on reporting requirements, personal rights, incidental, medical, and dental care, Welfare and Institutions Code, and administrator responsibilities; no deficiencies cited.
21 Aug 2024Complaint
21 Aug 2024Complaint
Investigated the allegation that staff overcharged for a compression sleeve and that wound care was provided in-house instead of by a home health agency, and that entry by the home health agency was restricted.
08 Aug 2024Complaint
08 Aug 2024Complaint
Identified that the resident’s representative was not given written notice of a rate increase tied to a change in care level and that inquiries from the representative were not answered promptly.
Type B1569.657(a)
Type B87468.1(a)(9)
31 Jul 2024Inspection
31 Jul 2024Inspection
Identified two new hires with training scheduled in required areas and confirmed a leadership change with regional oversight; administrator documents due by 08/10/2024. No deficiencies cited.
02 May 2024Complaint
02 May 2024Complaint
Investigated a claim that staff did not provide a 30-day eviction notice to the responsible party; evidence showed the resident remained and related documentation existed.
22 Apr 2024Inspection
22 Apr 2024Inspection
Found an unattended, unlocked medication cart with routine and narcotic medications left on top, creating a safety risk. The issue was cited under CCR 87705(f)(2), and an immediate civil penalty was assessed.
Type A87705(f)(2)
14 Feb 2024Inspection
14 Feb 2024Inspection
Observed a resident with dementia elope to the end of the driveway, indicating wandering safety measures were not met.
Type A87705(b)(2)
14 Feb 2024Complaint
14 Feb 2024Complaint
Investigated an allegation of unlawful eviction and found it unfounded.
29 Jan 2024Inspection
29 Jan 2024Inspection
Identified a bottle of wine in a resident's room, violating rules that alcohol must be inaccessible to residents with dementia. An immediate civil penalty was issued for a repeat violation.
Type A87705(f)(2)
27 Oct 2023Inspection
27 Oct 2023Inspection
Identified ongoing follow-up on resident incidents, reviewed related reports, and noted scheduled staff training and upcoming renovations; no deficiencies were cited.
17 Jul 2023Inspection
17 Jul 2023Inspection
Observed an NCC meeting addressing concerns related to reporting requirements, personal rights, and medical and dental care. It noted a civil penalty might be assessed if a violation constitutes abuse or results in serious bodily injury to a resident.
14 Jul 2023Complaint
14 Jul 2023Complaint
Identified a safety issue when an opened alcoholic beverage was found in a resident's room and items were stored in a resident's refrigerator.
Type A87705(f)(2)
30 Jun 2023Inspection
30 Jun 2023Inspection
Identified and reviewed two resident incidents, and found that prior deficiencies were cleared during the visit; a non-compliance conference was scheduled.
Type B87468(a)
Type B87465(g)
Type B15630(b)(1)(A)(i)
Type B87405(a)
02 Jun 2023Inspection
02 Jun 2023Inspection
Found that staff did not know who to contact in an emergency when the administrator was unavailable. Was cited for not having a designated substitute who could assume responsibility for management in the administrator's absence.
Type A87405(a)
02 Jun 2023Complaint
02 Jun 2023Complaint
Identified a staff member sexually assaulted a resident, and that there was neglect with delayed medical care and delayed reporting.
Type A87468(a)
Type A87465(g)
Type A15630(b)(1)(A)
08 May 2023Inspection
08 May 2023Inspection
Identified four separate resident-to-resident incidents, including a slap during a meal and pushing in the hallway. No injuries were observed.
11 Apr 2023Inspection
11 Apr 2023Inspection
Investigated two self-reported incidents concerning resident safety and wandering; found deficiencies in dementia safety measures and in timely reporting to the licensing agency.
Type A87705(b)(2)
Type B87211(1)(a)(D)
13 Dec 2022Complaint
13 Dec 2022Complaint
Investigated an allegation that staff did not properly report incidents and that the elevator was in disrepair.
Type B87211(1)(a)(D)
01 Dec 2022Inspection
01 Dec 2022Inspection
Observed infection control measures, including PPE supply, cleaning schedules, and daily screenings; no deficiencies were cited.
11 Oct 2022Inspection
11 Oct 2022Inspection
Identified missing health screening and TB test documents needed to establish the administrator. An appointment was arranged to complete the requirements; no deficiencies were cited.
06 Oct 2022Inspection
06 Oct 2022Inspection
Observed follow-up on administrator paperwork and discussed vaccinations conducted on 9/26/2022; no deficiencies were cited.
12 Sept 2022Inspection
12 Sept 2022Inspection
Identified ongoing processing of Change of Administrator paperwork after the previous administrator's departure; no deficiencies were noted during the visit.
23 Mar 2022Inspection
23 Mar 2022Inspection
Observed clean, well-maintained living spaces with functioning safety systems and emergency readiness. No deficiencies were observed.
15 Dec 2021Inspection
15 Dec 2021Inspection
Observed a clean, well-lit site with unobstructed exits, functioning safety systems, and a dementia care program; dietary needs were accommodated with visible menus and resident dietary profiles. PPE training existed and COVID-19 precautions, including N95 fit testing, were in place.
09 Dec 2021Inspection
09 Dec 2021Inspection
Found no deficiencies during the required one-year evaluation; safety features, dietary management, and emergency preparedness were in place.
03 Mar 2021Inspection
03 Mar 2021Inspection
Identified a past incident in which a resident's fall resulted in delayed emergency contact, creating health and safety risks; the related deficiency tied to a prior complaint has been cleared.
Type B87465(g)
13 Feb 2020Inspection
13 Feb 2020Inspection
Confirmed a clean and safe environment for residents with proper documentation and training in place.
17 Dec 2019Complaint
17 Dec 2019Complaint
Investigated an allegation that severe neglect caused a resident to sustain multiple facial fractures. The findings did not establish a preponderance of evidence supporting the allegation.
Type A87465(g)
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Mirador Living is not affiliated with the owner or operator(s) of Cogir of San Rafael Memory Care. The information above has not been verified or approved by the owner or operator. For exact information, please contact Cogir of San Rafael Memory Care directly. There is no cost for this service. We are compensated by the community you select.
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