Overall sentiment in the reviews for Cornerstone Care Center is mixed but leans positive in many key areas, especially around individual caregivers, clinical competence, rehabilitation outcomes, and the facility’s physical environment. A large number of reviewers emphasize compassionate, kind, and professional staff who deliver attentive bedside care. Several accounts note diligent nurses, strong wound care (one reviewer specifically praised "Buda and team"), motivating therapists who supported improved mobility and independence, and CNAs who are engaged and caring. Rehabilitation and post-operative progress are frequently highlighted as strengths, with reports of measurable gains (walker-assisted mobility within a month, successful post-op rehab). Many families also praised specific staff members by name (for example, an Ashanti CNA who connected well with a resident), and at least one anecdote (a purse returned intact with keys, phone and cash) was used to illustrate honesty and trustworthiness among staff.
Facility upkeep and atmosphere receive consistently positive mentions. Multiple reviewers described Cornerstone as clean, well-maintained, smelling good, and possessing a warm, home-like environment. Dining is generally described favorably — reviewers cited good food and availability of substitute meals — and activities programming is diverse and well-liked, with baking, bowling, bingo, arts and crafts, cookies and churros noted as examples that engage residents. Several reviewers specifically used terms like "family-like," "welcoming," and "warm" to describe the social environment, and many recommended the facility based on these comforts and the visible engagement of staff with residents.
Despite these strengths, a number of recurring and serious concerns temper the overall picture. Staffing consistency is the most common negative theme: reviewers report instances of understaffing, unacceptable CNA-to-patient ratios, and short-staffed shifts. Some accounts describe inexperienced or uncertified staff — even mentions of teenagers caring for residents — raising potential safety and training concerns. There is also variability in day-to-day care: while some families report prompt responses to call lights and 1:1 attention, others describe minimal checks on residents, staff who do not converse with patients, or basic care lapses.
More serious allegations appear in multiple reviews and must be noted: a few reviewers raised issues of theft (missing clothes and belongings), distrust of nurses, and at least one allegation of elder abuse that prompted a police investigation. Other reviewers described staff gossiping, negative attitudes, or unhelpful behavior that undermined trust. These reports are less common than the positive ones but are significant in nature and were described with strong emotion by affected families.
Leadership and administration are described inconsistently across reviews. A substantial subset of reviewers praise new management and ownership, stating the facility has "improved immensely," that leadership "deserves compliments," and crediting administration for turning the place around and improving clinical training. Conversely, a smaller but vocal group reports that recent administrative changes have left staff disorganized or inexperienced, with comments that new management has "no clue" and that staffing remains inadequate. This split suggests that experiences may depend on timing relative to management transitions or that improvements are unevenly implemented across departments and shifts.
In summary, Cornerstone Care Center shows many strong, positive attributes: compassionate and skilled caregivers, effective rehabilitation services, a clean and inviting environment, varied activities, and generally responsive communication. These strengths lead many reviewers to highly recommend the facility. However, there are recurring and noteworthy concerns about staffing levels and consistency, occasional untrained or inexperienced caregivers, lapses in day-to-day attention, and isolated but serious reports of theft and alleged abuse. The mixed impressions around management changes further indicate variability in resident experience. Families considering Cornerstone should weigh the frequently praised clinical and rehabilitative outcomes against the reported inconsistencies in staffing and occasional serious incidents; prospective families should ask specific questions about current staffing ratios, staff training and certification, incident reporting and resolution, turnover history, and theft-prevention measures when evaluating the facility in person.
