I toured several places and chose The Vineyard at Fountaingrove - I'm very happy with my decision. Christina, Hurk and the team are kind, responsive and genuinely caring; the bright, clean facility feels like home, activities are engaging, and my mother has really started to thrive. Move-in support (even arranging movers and a special meal) and ongoing communication gave me peace of mind - a warm, family-like community I'd recommend.
Loved one of resident
Jul 2026
Pricing
Prices shown are estimates and subject to change. Contact your senior living advisor for current pricing.
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Amenities
Healthcare services
Activities of daily living assistance
Assistance with bathing
Assistance with dressing
Assistance with transfers
Coordination with health care providers
Hospice waiver
Medication management
Mental wellness program
Healthcare staffing
12-16 hour nursing
24-hour call system
24-hour supervision
Meals and dining
Diabetes diet
Meal preparation and service
Restaurant-style dining
Special dietary restrictions
Room
Cable
Fully furnished
Housekeeping and linen services
Kitchenettes
Spa
Telephone
Wifi
Memory care community services
Dementia waiver
Mild cognitive impairment
Specialized memory care programming
Transportation
Transportation arrangement (medical)
Transportation arrangement (non-medical)
Transportation to doctors appointments
Common areas
Beauty salon
Dining room
Garden
Outdoor space
Small library
Community services
Move-in coordination
Activities
Community-sponsored activities
Resident-run activities
Scheduled daily activities
Reviews
3.57·(53)
Overall rating
5
4
3
2
1
Care
3.5
Staff
3.6
Meals
3.7
Amenities
3.6
Value
2.0
Pros
Well-appointed, bright interior and exterior
Compassionate and personable caregiving staff
Responsive admissions and move-in support
Engaging activity program (including outings and SPARK)
Palatable, well-presented dining
Supportive memory-care environment focused on independence
Clean and well-maintained common areas
Strong community and family-like atmosphere
Individualized attention from long-tenured staff members
Accommodation of transition needs (moving assistance, apartment selection)
Cons
High staff turnover and staffing instability
Inconsistent leadership and management transparency
Poor responsiveness to family communications
Gaps in clinical response, particularly during night shifts
Incontinence-care delays and odor concerns in some areas
Inconsistent activity engagement across shifts
Medication- and refill-management delays
Billing and admissions process inconsistencies and unexpected fee increases
Licensing and regulatory compliance concerns
Delayed facility maintenance and repair response
Summary of reviews
The Vineyard at Fountaingrove Memory Care elicits mixed impressions, with several families describing a well-appointed, bright facility and others raising substantive operational concerns. Positively, many reviewers highlight an attractive physical environment, a welcoming community feel, and examples of individualized, compassionate caregiving. Admissions and transition supports — including move coordination and hands-on assistance from specific staff members — are frequently cited as strengths. The community offers a structured activities program (notably SPARK), regular outings, music and creative opportunities, and dining that many residents and families find satisfactory.
Care quality appears variable. Numerous accounts describe attentive, respectful caregivers who know residents by name and support independence; these reviewers note improved mood and engagement for their loved ones. At the same time, other families describe occasions of delayed assistance, missed nighttime support, and lapses in medication or refill handling. Several reviews specifically raise concerns about incontinence-care delays and associated odor issues in common or resident areas. There are also examples of successful clinical outcomes and supportive nursing teams, which suggests that experiences may depend on staffing levels and shift coverage.
Staffing and management patterns are a recurring theme. Reviewers praise individual staff members and certain managers for responsiveness and empathy, but they also point to high turnover, inconsistent leadership, and periods of poor communication with families (including unanswered calls, delayed paperwork, and billing misunderstandings). Some families reported licensing or regulatory citations and expressed concern about transparency around leadership changes; others praised the same leadership for responsive follow-up. These divergent accounts indicate uneven operational consistency across time or departments.
Activities and daily life receive similarly mixed assessments. When activity coordinators are engaged, families report meaningful, life-enriching programming — art, gardening, outings, music and social events — and residents who appear active and content. Conversely, there are reports of limited engagement on other shifts, with residents spending long periods with passive activities. Dining is generally viewed favorably by many families, though a few noted variability in meal service continuity.
Facility maintenance and ancillary services show a split pattern as well. Positive reviews describe clean, bright interiors and well-maintained common areas; negative feedback references delayed repairs (heating, carpet/mold concerns) and inconsistent housekeeping standards in some areas. Financial and admissions processes are another area of concern for families: examples include perceived unexpected fee increases, high deposits, and billing inconsistencies alongside praise for accommodating move-in specials and room holds.
Notable patterns for prospective families: experiences at this community can range from highly positive (thriving residents, attentive staff, robust activities) to problematic (staffing instability, communication gaps, sanitation and maintenance issues). Prospective residents and families should consider asking for current staffing ratios by shift, recent regulatory or licensing history, protocols for night and clinical coverage, examples of activity schedules across a typical week, and a clear, itemized explanation of fees and billing procedures. A focused tour that includes observations of communal areas during mealtimes and peak-care hours may help assess consistency in care and programming.
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Location
The Vineyard at Fountaingrove Memory Care is located at 200 Fountaingrove Pkwy, Santa Rosa, CA, 95403.
About The Vineyard at Fountaingrove Memory Care
The Vineyard at Fountaingrove Memory Care sits in the Fountaingrove neighborhood in Santa Rosa and focuses on serving seniors with memory loss, like Alzheimer's or dementia, in a safe, comfortable setting where routines help and where safety is a top concern, which is good because the facility features things like a sprinkler system, secure exits, and building-wide ADA accessibility so everyone can move around easily. The community provides several levels of care, including independent living, assisted living, memory care, skilled nursing, hospice, adult day services, and even home health and home care, so folks needing different levels of support can stay where they're comfortable. Residents can expect daily support with activities like bathing and dressing, medication reminders, personal laundry, and regular housekeeping, and that includes having a nurse on staff part-time plus access to a team of caregivers trained in dementia care and behavioral management who know how to keep people comfortable and cared for as needs change.
Every resident gets an individualized care plan, especially those with memory challenges, and there's the SPARK care program which is research-based and uses ideas from Montessori teaching to keep brains and hands busy with programs like arts and crafts, gardening, music classes, cooking, games, exercise, book clubs, movies, and even brain games and fitness activities, not to mention day trips around the area so residents can keep a sense of connection to the outside world. Meals are served three times a day in a social dining room-food comes from an executive chef and are made to fit special dietary needs, plus snacks are available at all times. Every neighborhood has a kitchen, dining space, washers/dryers, and individual air conditioning and heating, and the rooms are spacious with built-in storage and home-like touches like hardwood-style flooring and garden views to help everyone feel at ease. There's also WIFI, cable TV, a hot tub spa, a coffee shop, and a fitness center, along with a barber and salon onsite.
Outside, you'll find landscaped gardens and walking paths, while inside there are lounges, activity rooms, and private spaces for family gatherings or celebrations. Weekly outings to events or locations in town help engage residents, while programs include art therapy, music therapy with live performances or sing-alongs, and non-denominational worship. There's no allowance for pets, but residents often mention how caring and attentive the staff are, and management seems to make efforts to listen and address concerns as they come up. The Vineyard at Fountaingrove Memory Care accepts different payment options and helps with long-term care insurance and other practical needs, which can be helpful for families planning ahead. The facility holds a 3.7 rating from 19 reviews, with many folks noting the clean, odor-free environment and a real sense of community. Tours are available so interested families can see firsthand how daily life, meals, and activities happen there, and overall, this facility aims to support elders with cognitive conditions in ways that promote dignity, safety, and a sense of belonging.
Frontier Management is a leading senior living provider in the United States, operating over 120 communities across 19 states. Headquartered in Durham, Oregon, Frontier offers a range of senior living options, including independent living, assisted living, and memory care. Founded in 2000, Frontier has grown significantly and has been recognized for its excellence in senior care, earning multiple prestigious industry awards.
One of Frontier's hallmark programs is the Spark program, rooted in Montessori-style practices, which promotes purpose and engagement among residents. Initially designed for memory care, this program has been expanded to other types of care within Frontier's communities. The Spark program empowers residents to have an active role in their community, enhancing their daily lives through meaningful activities.
Frontier is also known for its dedication to resident health and well-being. Their communities offer comprehensive services tailored to individual needs, including customized healthcare plans through the Frontier Advantage Network, which aims to extend residents' stay by keeping them healthier for longer periods.
The company has undergone significant changes and growth in recent years, including a rebranding effort to refresh its image and enhance its services. Frontier's communities are spread across various states including Arizona, California, Florida, Georgia, Idaho, Illinois, Indiana, Iowa, Louisiana, Massachusetts, Mississippi, Missouri, Montana, Nebraska, Nevada, Oregon, Tennessee, Texas, Utah, Washington, and Wisconsin.
Frontier Management's commitment to quality care, innovative programs, and extensive service options makes it a prominent name in senior living, continually striving to meet the evolving needs of its residents.
People often ask...
The Vineyard at Fountaingrove Memory Care offers competitive pricing, with rates starting at a cost of $7,855 per month.
The Vineyard at Fountaingrove Memory Care offers assisted living and memory care.
There are 25 photos of The Vineyard at Fountaingrove Memory Care on Mirador.
The full address for this community is 200 Fountaingrove Pkwy, Santa Rosa, CA 95403.
No, The Vineyard at Fountaingrove Memory Care does not offer respite care.
Respite care in assisted living communities provides temporary, short-term relief for primary caregivers by offering professional care for their loved ones. It allows individuals to stay in an assisted living community for a limited time, giving caregivers a break while ensuring residents receive necessary support and assistance with daily activities.
Safety & Compliance
In California, the Department of Social Services' Community Care Licensing Division licenses residential care facilities for the elderly, conducting inspections and investigating complaints.
Investigated a complaint alleging inadequate staffing. Observed three caregivers and one med-tech on duty and reviewed staff schedules and census data.
02 Mar 2026Inspection
02 Mar 2026Inspection
Identified a resident with dementia left unsupervised during shift change and exited through an exterior door, creating a potential safety risk.
Type B87705(e)(7)
29 Jan 2026Inspection
29 Jan 2026Inspection
Identified missed medication administration doses that affected residents and posed an immediate health and safety risk. A deficiency was cited for failing to assist residents with self-administered medications as needed.
Type A87465(a)(4)
13 Nov 2025Inspection
13 Nov 2025Inspection
Observed readiness for licensure with appropriate safety features, staffing, and resources; no deficiencies identified.
02 Oct 2025Inspection
02 Oct 2025Inspection
Observed the site in a safe and comfortable condition with renovations underway; no citations issued.
24 Sept 2025Inspection
24 Sept 2025Inspection
Identified licensing deficiencies and related compliance concerns. The excerpt did not include specific violation details.
09 Sept 2025Inspection
09 Sept 2025Inspection
Identified deficiencies related to staff health screenings and required trainings for medication administration and dementia care.
Type B87411(f)
Type BHSC 1569.69(a)(1)
Type BHSC 1569.625(b)(2)
28 Aug 2025Inspection
28 Aug 2025Inspection
Observed several sinks delivering hot water outside the required 105 to 120 degrees Fahrenheit range. A deficiency was cited for water temperature maintenance.
Type B87303(e)(2)
28 Aug 2025Complaint
28 Aug 2025Complaint
Investigated the allegation that staff left medication accessible to residents; found insufficient information to prove a violation occurred.
07 Aug 2025Inspection
07 Aug 2025Inspection
Identified that a staff member witnessed alleged abuse of a resident and failed to report it within the required time frame.
Type B15630(b)(1)(A)(i)
07 Aug 2025Complaint
07 Aug 2025Complaint
Investigated the allegation that a staff member hit a resident and spoke inappropriately to a resident; found no evidence to prove or disprove the allegations.
07 Aug 2025Complaint
07 Aug 2025Complaint
Identified two specific allegations about licensing display and postings and found no evidence to support either claim.
29 Jul 2025Complaint
29 Jul 2025Complaint
Investigated a complaint that a refund for prepaid fees was not issued to the resident's authorized representative within 15 days after the resident's personal property was removed.
Type B1569.652(c)
15 Jul 2025Inspection
15 Jul 2025Inspection
Observed a building with 21 residents on the east side while the west side underwent renovation. Staffing, food service, and safety measures appeared adequate, and no citations were issued.
03 Apr 2025Inspection
03 Apr 2025Inspection
Observed a safe and comfortable environment with functioning utilities and secured exits. No citations issued.
21 Mar 2025Complaint
21 Mar 2025Complaint
Identified that a resident did not have bed linens and the room smelled of urine.
Type A87625(b)(3)
Type B87307(a)(3)(a)
21 Mar 2025Complaint
21 Mar 2025Complaint
Found staffing was insufficient to meet residents' needs, and calls for assistance were not promptly answered, with limited activities in December.
Type A87411(a)
21 Mar 2025Complaint
21 Mar 2025Complaint
Found that the fire alarm system had not functioned for about a year and fire watch logs showed incomplete coverage across shifts; an immediate civil penalty of $500 was assessed.
Type A87202(a)(a)
21 Mar 2025Inspection
21 Mar 2025Inspection
Identified ongoing financial solvency concerns and change of management, with related safety and supervision issues discussed in a subsequent conference.
04 Feb 2025Inspection
04 Feb 2025Inspection
Observed that the administrator is cleared and associated, and the front door is operable. Heat in the resident room had been cleared previously.
30 Jan 2025Complaint
30 Jan 2025Complaint
Investigated a complaint alleging unsafe food handling and unresponsive staff to resident calls. Findings described poor kitchen sanitation, improper handling of leftovers, and a nonfunctional call system.
Type A87555(b)(9)
Type A87411(a)
30 Jan 2025Complaint
30 Jan 2025Complaint
Found that residents did not receive baths in a timely manner due to staffing shortages, with records showing 12 of 26 residents were not bathed.
Type A87464(f)(4)
30 Jan 2025Complaint
30 Jan 2025Complaint
Investigated a complaint that staff did not meet residents' care needs; interviews and observations did not establish a preponderance of evidence to support the allegation.
09 Jan 2025Complaint
09 Jan 2025Complaint
Identified that residents were not timely notified about the sale of the property, and the notice provided did not come from the current management, with no change of ownership application on file.
Type A1569.191(a)(1)
09 Jan 2025Complaint
09 Jan 2025Complaint
Identified issues with medication handling and gaps in staff first aid training, with regulatory deficiencies noted.
Type A87465(a)(4)
Type A87411(a)
Type B87411(a)
07 Jan 2025Inspection
07 Jan 2025Inspection
Observed that the front door did not lock and remained unrepaired. A civil penalty was issued for failure to correct, with additional daily penalties to be assessed until the deficiency is corrected.
31 Dec 2024Complaint
31 Dec 2024Complaint
Found that the location had an adequate food supply during several unannounced visits, while the administrator was not on site for an extended period and maintenance issues were observed.
Type A87303(a)
Type B87405
31 Dec 2024Inspection
31 Dec 2024Inspection
Electrical problems in four residents' rooms were cited in October 2024 and found resolved on follow-up.
31 Dec 2024Complaint
31 Dec 2024Complaint
Investigated an allegation that morphine prescribed for another resident was given to a resident who died; there was no preponderance of evidence to prove or disprove the allegation.
26 Dec 2024Inspection
26 Dec 2024Inspection
Concluded that a resident did not elope and was found wandering in another resident's closet wearing their clothing. The resident was hospitalized on 12/25/2024.
09 Dec 2024Complaint
09 Dec 2024Complaint
Investigated a complaint alleging unsafe transport, improper medication handling, inadequate training, financial distress, and multiple facility concerns. The investigation found no conclusive evidence to support the majority of the allegations.
Type A87213
Type A87155
09 Dec 2024Complaint
09 Dec 2024Complaint
Investigated a complaint alleging overcharging and delayed communication with the responsible party; evidence did not establish the alleged violations.
05 Dec 2024Inspection
05 Dec 2024Inspection
Identified ongoing electrical deficiencies in four resident apartments and noted additional civil penalties for 11/22 through 12/5/2024 due to failure to correct the deficiency.
21 Nov 2024Complaint
21 Nov 2024Complaint
Investigated an allegation that there was not enough staff to meet residents' needs. Observations during site visits showed adequate staffing, hydration stations available, and no harmful products accessible to residents; evidence did not support the allegation.
21 Nov 2024Inspection
21 Nov 2024Inspection
Identified unresolved electrical repairs from a prior visit and noted ongoing civil penalties for failing to correct the deficiency, assessed for 11/13 through 11/21/2024.
13 Nov 2024Inspection
13 Nov 2024Inspection
Identified failures to submit incident reports to the licensing agency in a timely manner and to provide resident records, along with narcotics disposal issues and restricted access to some records.
Type A87211(a)(1)
Type A87506(d)
Type A87465(i)
12 Nov 2024Inspection
12 Nov 2024Inspection
Identified electrical problems in four resident apartments remained uncorrected after a prior plan of correction, resulting in civil penalties. Civil penalties totaling $2,100 were issued for the period from 10/26/2024 through 11/12/2024.
25 Oct 2024Inspection
25 Oct 2024Inspection
Identified electrical problems in four resident apartments that had not been repaired by the deadline; civil penalties were imposed for the period from 10/23 through 10/25.
08 Oct 2024Inspection
08 Oct 2024Inspection
Identified four resident apartments with inoperable ceiling lighting, posing an immediate safety risk.
Type A87303(a)
10 Sept 2024Inspection
10 Sept 2024Inspection
Identified that staff hired from April to September 2024 were undergoing training in medication, dementia care, and medication shadowing. Noted an ongoing investigation into prior care and supervision and medication errors, with overdue licensing fees and a new administrator set to oversee operations.
21 Aug 2024Inspection
21 Aug 2024Inspection
Found that several staff did not complete the required training hours and one staff member's medication training was not on file.
Type B1569.625(b)(2)
Type B1569.69(b)
Type B1569.696(a)
21 Aug 2024Complaint
21 Aug 2024Complaint
Investigated the allegation that staff did not provide a resident with water for an extended period; found hydration was available via multiple water stations, hourly checks, and corroboration from staff and an outside party, and a police report indicated no evidence to support the allegation.
13 Aug 2024Inspection
13 Aug 2024Inspection
Identified safety hazards and maintenance issues, including unlocked sharps and other items accessible to residents, a damaged kitchen ceiling, and a malfunctioning gas stove pilot light.
Type A87705(f)(1)
Type B87303(a)
04 Jun 2024Complaint
04 Jun 2024Complaint
Identified inadequate staffing and delays in answering the facility telephone.
Type A87411(a)
Type B87311
23 May 2024Complaint
23 May 2024Complaint
Identified that staff trainings, including dementia care, medication training, and CPR/First Aid, were not current for most staff. This posed a potential risk to residents.
Type B1569.62(a)
23 May 2024Inspection
23 May 2024Inspection
Identified that a resident eloped from the site. Safety measures for exits and alarms were inadequate, and civil penalties were issued for repeated safety violations.
Type A87705(b)(2)
20 May 2024Complaint
20 May 2024Complaint
Investigated the allegation that staff did not properly manage a resident’s medication; found that a 4:30 p.m. insulin dose was not administered and medications were pre-poured in the cart with an opened pudding, posing a safety risk.
Type A87465(a)(5)
09 May 2024Complaint
09 May 2024Complaint
Identified that residents with dementia did not have annual medical assessments updated as required.
Type A87705(c)(5)
17 Apr 2024Inspection
17 Apr 2024Inspection
Identified concerns regarding financial solvency, fire clearance, insufficient care and supervision and medication errors, administering duties/qualifications, licensing fees, and future compliance; no deficiencies were cited during the conference.
27 Mar 2024Inspection
27 Mar 2024Inspection
Identified hallway fire doors wedged open and not repaired by the due date, raising safety concerns; civil penalties were issued for failure to correct the deficiency.
Type A87303(a)
27 Mar 2024Complaint
27 Mar 2024Complaint
Identified financial distress and failure to provide solvency-related documents, creating an immediate risk to residents.
Type A87155
Type A87213
20 Feb 2024Inspection
20 Feb 2024Inspection
Identified a resident elopement and related safety deficiencies for residents with dementia, including nonworking exit protections and missing annual dementia medical assessments, with civil penalties assessed.
Type A87705(b)(2)
Type B87705(c)(5)
Type B87303(a)
23 Jan 2024Inspection
23 Jan 2024Inspection
Identified a medication administration error where a PRN dose was not given as prescribed for a resident. No adverse effects were reported.
Type A87465(c)(2)
23 Jan 2024Complaint
23 Jan 2024Complaint
Investigated a complaint that residents' rooms were not kept clean, safe, or sanitary due to limited housekeeping; an outside party sometimes performed cleaning after requests. Found that findings did not support other concerns about malnutrition, care adequacy, or safeguarding belongings.
Type B87303(a)
02 Oct 2023Complaint
02 Oct 2023Complaint
Investigated a personal rights incident where a resident's door was not kept locked, allowing another resident to enter and assault a resident.
Type A1569.269(a)(5)(6)
02 Oct 2023Complaint
02 Oct 2023Complaint
Investigated allegations that a resident sustained unexplained injuries, did not receive timely medical attention, insulin was not administered on time, and care needs were not met. Findings did not establish that these issues occurred.
21 Sept 2023Complaint
21 Sept 2023Complaint
Identified several serious issues, including insufficient staffing, inadequate incontinent care products, mismanagement of medications, lack of resident activities, and transportation problems.
Type A87465(i)
Type B87411(a)
Type B87705(c)(4)
Type B87219(a)
Type B87312
12 Sept 2023Inspection
12 Sept 2023Inspection
Identified two insulin medication errors where prescribed doses were not administered, with penalties issued.
Type A87465(a)(5)
31 Aug 2023Complaint
31 Aug 2023Complaint
Investigated allegations that residents did not have safe, healthful, and comfortable accommodations, and that staff did not respond promptly to requests about care or safeguard personal belongings. The review identified issues with care planning and safety measures, including lack of updated risk information and failure to implement requested locks.
Type A1569.269(a)(5)(6)
31 Aug 2023Inspection
31 Aug 2023Inspection
Identified delays in responding to residents' call bells due to staff not carrying pagers and multiple pagers being inoperable.
Type A87144(a)
Type A87411(a)
22 Jun 2023Inspection
22 Jun 2023Inspection
Identified elopements by residents with dementia and inadequate exit safety measures, with civil penalties imposed for repeated violations.
Type A87705(b)(2)
22 Jun 2023Inspection
22 Jun 2023Inspection
Identified unsafe storage of disinfectants and sharp objects accessible to residents, posing safety risks.
Type A87309(a)
Type B87705(f)(1)
20 Jun 2023Inspection
20 Jun 2023Inspection
Observed exits unobstructed, fire safety devices serviced, hot water temperatures within required range, and medications secured; however, a full review of resident and staff files could not be completed.
19 May 2023Complaint
19 May 2023Complaint
Identified a medication administration error that resulted in a resident not receiving Warfarin as prescribed due to incorrect entry into the MAR.
Type A87465(a)(5)
14 Mar 2023Inspection
14 Mar 2023Inspection
Investigated a self-reported incident of staff allegedly hitting a resident; no deficiencies were cited.
17 Jan 2023Inspection
17 Jan 2023Inspection
Identified a resident elopement without staff knowledge and a repeated safety deficiency related to dementia care. Civil penalties were issued.
Type A87705(b)(2)
Type A87208
29 Dec 2022Inspection
29 Dec 2022Inspection
Found two self-reported resident incidents with follow-up actions completed; no deficiencies cited.
06 Dec 2022Inspection
06 Dec 2022Inspection
Identified that a resident with dementia eloped unassisted twice (11/25/2022 and 12/5/2022), raising safety concerns for residents.
Type A87705(b)(2)
Type A87208
15 Nov 2022Inspection
15 Nov 2022Inspection
Identified several aggressive incidents between residents and a medical event affecting one resident. No deficiencies were cited.
04 Nov 2022Inspection
04 Nov 2022Inspection
Identified a medication administration error where three residents did not receive their morning insulin due to miscommunication.
Type A87465(a)(5)
27 Jul 2022Inspection
27 Jul 2022Inspection
Identified an alleged verbal abuse and possible physical contact by a caregiver toward a resident. Police were contacted, an internal investigation occurred, and no deficiencies were cited.
09 Jun 2022Inspection
09 Jun 2022Inspection
Observed hot water temperatures in 9 of 11 bathrooms ranged from 120.3 to 124.3 F, above the required 105–120 F range.
Type A87303(e)(2)
17 May 2022Inspection
17 May 2022Inspection
Identified a missing initial personal property inventory for a resident.
Type B87218(a)(1)
17 May 2022Complaint
17 May 2022Complaint
Investigated the allegation that residents and others stole property belonging to a resident and that residents entered the resident's room uninvited and acted inappropriately. No evidence established that these events occurred.
03 May 2022Inspection
03 May 2022Inspection
Observed remnants of a bullet in a resident's room after an incident on April 22, 2022. The window was secured and was to be replaced this week; the resident was moved to another room at family request, and no further action was required.
20 Jan 2022Complaint
20 Jan 2022Complaint
Investigated a complaint about care call bells, staffing, and related practices. The evidence showed delay in responding to call bells, while the remaining allegations lacked evidence to support them.
Type B87411(a)
23 Sept 2021Complaint
23 Sept 2021Complaint
Observed that staff did not safeguard residents' personal belongings and the entrance automatic door opener did not work properly.
Type B87468.1(a)(12)
Type B87303(a)
23 Sept 2021Complaint
23 Sept 2021Complaint
Investigated a resident fall and related care concerns; interviews and record reviews showed staff regularly checked on the resident, followed the care plan, and responded appropriately to the fall.
23 Sept 2021Complaint
23 Sept 2021Complaint
Investigated allegation that a resident was not adequately supervised; staff stated hourly checks were performed and care provided when needed.
23 Jul 2021Complaint
23 Jul 2021Complaint
Identified that a medication ordered discontinued was given to a resident for several days after the order, and resident personal belongings went missing or couldn't be accounted for.
Type A87465(c)(2)
Type B87468.1(a)(12)
23 Jul 2021Inspection
23 Jul 2021Inspection
Found infection control measures in place, with staff wearing masks and supplies available, and no deficiencies were reported.
09 Apr 2021Complaint
09 Apr 2021Complaint
Investigated allegation that staff did not answer the main phone line; found the issue stemmed from a shift-change error where the night mobile line was not switched back to the main line.
Type B87411(a)(e)
02 Mar 2021Complaint
02 Mar 2021Complaint
Investigated the allegation that a resident was neglected and that the authorized representative was not notified of changes in condition. Found insufficient information to prove or disprove neglect or the adequacy of notifications; no citations issued.
26 Feb 2021Complaint
26 Feb 2021Complaint
Found insufficient information to prove or disprove the allegations that staff restrained a resident, failed to report falls, and lacked proper training; the allegations are unsubstantiated.
22 Feb 2021Complaint
22 Feb 2021Complaint
Found insufficient information to prove or disprove the allegations that staff did not notify residents' authorized representatives of incidents; a resident was kept locked in a room; staff neglected residents' care needs; lack of supervision resulted in a resident fall; and a resident sustained pressure injuries due to neglect. No citations were issued.
31 Dec 2020Complaint
31 Dec 2020Complaint
Found limited support for the allegation that residents were not bathed regularly and that incontinent care was insufficient. Covid-19 precautions curtailed some podiatric services and some residents refused baths and foot care, which is within their rights; however, records showed complete care plans and staff training, and there was insufficient evidence to prove the care failure occurred.
14 Oct 2020Complaint
14 Oct 2020Complaint
Found insufficient information to prove or disprove the allegation that residents' incontinent needs were not met in a timely manner and the allegation that residents' medications were not provided as prescribed; the allegations were unsubstantiated.
18 May 2020Complaint
18 May 2020Complaint
Reviewed allegations of improper care, inappropriate behavior, lack of supervision, and inadequate activities at the facility; findings were inconclusive.
11 May 2020Complaint
11 May 2020Complaint
Reviewed findings of allegations related to resident care, hygiene, diet, and medication at an assisted living facility, with no conclusive evidence found to support or refute the claims.
28 Feb 2020Complaint
28 Feb 2020Complaint
Found no evidence to support allegations of lack of supervision resulting in falls, delayed response to alerts, inadequate bed linen, or medications not being administered properly during the inspection.
21 Oct 2019Inspection
21 Oct 2019Inspection
Reviewed resident files and staff records, all in compliance. Identified missing documentation to be updated by a specified date.
30 Sept 2019Inspection
30 Sept 2019Inspection
Inspection results showed all safety measures were in compliance, including fire extinguisher and smoke alarm checks, adequate food supply, secure medication storage, and staff availability.
Disclaimer
Mirador Living is not affiliated with the owner or operator(s) of The Vineyard at Fountaingrove Memory Care. The information above has not been verified or approved by the owner or operator. For exact information, please contact The Vineyard at Fountaingrove Memory Care directly. There is no cost for this service. We are compensated by the community you select.
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