I am deeply grateful for the warm, family-like care my mom received for four years - the staff and owners (Kathleen and George) were always responsive, patient, and compassionate. They provided excellent, coordinated medical care through surgeries, dementia and end-of-life, kept the home clean and safe with nutritious meals and COVID precautions, and made life joyful with holiday parties, live music and social activities. Communication was proactive, the administrator was easy to reach, and I highly recommend this nurturing, top-notch facility.
Owner with nursing background and hands-on involvement
Skilled nursing oversight and knowledgeable nurse director
Effective support for dementia and post-surgical recovery
Clean, high-quality and peaceful facility
Tasty, nutritious and top-notch meals
Regular social activities and engagement (live music, movies)
Frequent celebrations and holiday/birthday events
Strong end-of-life support and warm hospice-style care
Respite care availability and appreciated short-term stays
COVID precautions and emphasis on resident safety
Structured routine that supports healing and stability
Welcoming common spaces (deck with plants and birds)
Close staff-resident/family bonds and continuity of care
Immediate contact and prompt responsiveness to concerns
Highly recommended by multiple reviewers
Summary review
Overall sentiment: Reviews for Our Home are overwhelmingly positive and consistently emphasize high-quality, compassionate care delivered in a family-style setting. Multiple reviewers use superlatives and personal endorsements (e.g., “highly recommend,” “couldn’t have been in a better place,” “best administrator ever”), indicating strong overall satisfaction with both day-to-day care and end-of-life support. There are no recurring negative themes or specific complaints across the provided summaries.
Care quality and clinical coordination: Reviewers repeatedly highlight the competence of caregivers and the presence of skilled nursing oversight. Mentions of a nurse owner and a knowledgeable nurse director suggest clinical leadership is both visible and trusted. The facility is credited with proactive medical notifications and coordination of health services, prompt contact when concerns arise, and effective support for residents recovering from surgery or experiencing dementia-related needs. These points together portray a setting where medical needs are taken seriously and communicated clearly to families.
Staff, management, and communication: Staff are described as attentive, patient, compassionate and deeply dedicated. Owner involvement (specifically Kathleen and George in multiple reviews) is frequently noted, reinforcing a hands-on management style. Communication is emphasized as a strength — reviewers mention immediate contact, proactive updates, and an administrator who is responsive and caring. This pattern suggests strong leadership, low tolerance for communication lapses, and a managerial culture that prioritizes family engagement.
Social life, activities, and atmosphere: Our Home appears to provide an active, socially engaging environment. Reviews reference live music, carolers, holiday parties (including a “fabulous Christmas party”), birthday celebrations, group movie watching, and other gatherings that foster socialization. The facility is repeatedly described as warm, cozy, and welcoming — a place where residents feel at home and participate in regular celebrations, which reviewers connect with residents’ happiness and peaceful final years.
Dining and daily living: Food quality receives frequent praise: descriptors include tasty, nutritious, delicious, and top-notch cooking. Meal times and the quality of meals are consistently called out as a positive aspect, reinforcing perceptions of good daily living standards. Cleanliness, high hygiene standards, and COVID-19 precautions are also mentioned, supporting an image of a safe, well-maintained environment.
Specialized care and end-of-life support: Several reviews specifically note successful dementia care (including reported improvement or stabilization) and sensitive, warm end-of-life support. Families describe the staff as supportive and grateful for the way they handled final-year care, which speaks to both clinical competence and emotional/relational care at the end of life.
Additional strengths and patterns: Respite care is highlighted as an appreciated offering, indicating flexibility for families needing short-term coverage. Personal touches — like a welcoming deck with plants and birds, strong bonds between staff and residents, and owners who are personally involved — recur across reviews, painting a picture of continuity, personalization, and a small-house feel rather than an institutional environment.
Notable absences and caveats: The provided reviews do not mention pricing, availability, waitlists, or detailed staffing ratios. Likewise, there are no reported negative experiences, staff turnover complaints, regulatory or safety violations, or accessibility/transportation issues in these summaries. Because the dataset is uniformly positive, it may reflect selection bias toward satisfied families; prospective families should still verify current licensing, staffing levels, costs, and visit the facility in person to confirm fit and to ask about anything not covered in these reviews.
Conclusion: Based on the aggregated summaries, Our Home presents as a small, family-oriented senior care residence with strong clinical oversight, highly attentive and compassionate staff, excellent meals, active social programming, and laudable communication and management. Reviewers particularly value the hands-on involvement of owners with nursing backgrounds, the facility’s responsiveness to medical needs, and the warm, celebratory atmosphere that supports resident dignity and quality of life. No consistent negatives are reported in the given summaries, but families should complement these positive testimonials with practical checks on cost, licensing, and current staffing before making placement decisions.
Location
About Our Home
Our Home is dedicated to offering compassionate and reliable care for seniors, creating a supportive environment where residents can feel both comfortable and respected. The care team at Our Home understands the unique needs of each individual, and they strive to tailor their services to provide the most enriching and fulfilling experience possible. By maintaining a nurturing atmosphere, Our Home allows residents to remain as independent as possible while still having access to assistance and support whenever it is needed.
The facility provides a variety of senior care options designed to address the wide-ranging needs of its residents. This includes everything from help with daily living activities to more comprehensive support for those with advanced health concerns. Whether an individual requires a higher level of medical attention or just a bit of extra help with everyday tasks, Our Home ensures that the right balance of care is provided. Staff members are committed to fostering meaningful relationships with each resident, encouraging a sense of belonging and mutual respect throughout the community.
Our Home places a high value on creating an engaging social environment. Residents are encouraged to participate in activities that bring joy, stimulation, and a sense of community to their daily lives. The facility prioritizes both mental and physical well-being by offering a calendar of events and opportunities for social interaction. By focusing on holistic care, Our Home ensures that emotional and social needs are met alongside physical and medical requirements.
Financial assistance and payment options are thoughtfully explained and made accessible to families who are seeking the best arrangement for their loved ones. Understanding the complexities surrounding senior care costs, Our Home provides clear guidance to help families make informed decisions, ensuring peace of mind as they transition into the community.
From the initial introduction to ongoing daily routines, every aspect of life at Our Home reflects a commitment to dignity, support, and personalized attention. Residents and their families can trust that their well-being is always the top priority, with every detail designed to promote comfort, safety, and a sense of home.
People often ask...
Our Home offers competitive pricing, with rates starting at a cost of $6,775 per month.
Our Home offers assisted living.
There are 10 photos of Our Home on Mirador.
The full address for this community is 2364 Melbrook Way, Santa Rosa, CA, 95405.
Yes, Our Home offers respite care.
Respite care in assisted living communities provides temporary, short-term relief for primary caregivers by offering professional care for their loved ones. It allows individuals to stay in an assisted living community for a limited time, giving caregivers a break while ensuring residents receive necessary support and assistance with daily activities.
State of California Inspection Reports
53
Inspections
15
Type A Citations
30
Type B Citations
5
Years of reports
31 Jul 2025
31 Jul 2025
Identified lack of a currently certified Administrator at the home. Exit interview conducted.
§ 87405
§ 9058
31 Jul 2025
31 Jul 2025
Identified the allegation that rodents were present in the kitchen and pantry, supported by observed rodent feces and a bait station. Found the neglect and lack of supervision allegation not proven.
§ 87555(b)(27)
30 May 2025
30 May 2025
Closed after determining no residents were admitted and none resided on site; closure finalized on 05/30/2025 with the license handed over. Exit interview conducted; no deficiencies were found.
§ 9058
23 May 2025
23 May 2025
Found multiple deficiencies, including outdated fire extinguishers, damaged doors and a broken window, and rodent contamination on canned foods. Also noted missing resident appraisals and needs plans, unsecured medication, incomplete staff training and certifications, and failure to conduct required drills.
§ 87465(h)(2)
§ 87303(a)
§ 87303(c)
§ 1569.625(b)(2)
§ 87555(b)(23)
§ 87202(a)
§ 87463(a)
§ 1569.695(c)
§ 87468(b)(1)
§ 1569.618(c)(3)
§ 9058
18 Apr 2025
18 Apr 2025
Found no deficiencies identified. Staff were background cleared on-site, emergency plans and training were in place, medications were securely stored, and there were adequate 72-hour emergency supplies.
§ 9058
04 Apr 2025
04 Apr 2025
Identified options to continue operating both locations by submitting a change of ownership to CAB by May 4, 2025, with contact details provided and additional representatives to be associated. Discussed the Technical Support Program for guidance and reviewed medication management; no deficiencies cited, and an exit interview was conducted.
20 Mar 2025
20 Mar 2025
Investigated the allegation that morphine was withheld from a resident on the morning of death due to staff religious beliefs; conflicting statements and missing destruction records prevented determination of whether the allegation occurred.
23 Jan 2025
23 Jan 2025
Found all required resident and staff records on file, medications stored in a locked cabinet, and safety systems (food storage, locked knives, detectors, and a backup generator) in place; no deficiencies identified.
06 Dec 2024
06 Dec 2024
Investigated concerns about administrator certification at this home, noting the certification unit withdrew the renewal after prolonged delays and incomplete documents. Found an unattended Timolol eye drop sitting on a table in a common area, not secured.
16 Oct 2024
16 Oct 2024
Identified medication safety concerns after a pill was observed on the floor and improper disposal occurred, and safety concerns due to a sliding lock at the bottom of the front door that could impede resident access; staff removed the lock during the visit and discussed redirecting residents to prevent elopement.
13 Sept 2024
13 Sept 2024
Identified a pre-licensing visit with the applicant and proposed administrator; hospice waiver for three residents could not be approved under ambulatory clearance and a new fire clearance will be pursued after resubmitting sketches.
Observed clean, well-lit living spaces with accessible bathrooms, hot water at a safe temperature, locked medications, unobstructed exits, and serviced fire extinguishers; outdoor areas were orderly with plans to add a sturdy backyard gate and to review outside buildings during the fire clearance process.
13 Sept 2024
13 Sept 2024
Inspection found that the facility met required safety and cleanliness standards, with necessary documents submitted for further approvals.
22 Aug 2024
22 Aug 2024
Identified that the applicant and administrator demonstrated understanding of license type, resident populations, admission policies, staffing requirements and training, restrictive health conditions, general provisions, emergency preparedness, complaints and reporting, and pre-licensing readiness.
22 Aug 2024
22 Aug 2024
Confirmed understanding of licensing laws and regulations during the inspection.
02 Aug 2024
02 Aug 2024
Identified several health and safety deficiencies, including spoiled and unlabeled food in the refrigerator, improper freezing and dating of milk, and a cabinet containing toxins that was not locked. Noted a garage storage area used as staff sleeping quarters, along with issues such as incomplete resident medical records, missing or in-process fingerprint clearances, incomplete staff training, and missing health screens for staff.
02 Aug 2024
02 Aug 2024
Identified multiple deficiencies during the inspection, including issues with food storage, staff records, and the use of an unauthorized sleeping area.
§ 87705(f)(2)
§ 87705(l)(6)
02 Jul 2024
02 Jul 2024
Identified multiple safety and regulatory deficiencies during an unannounced visit, including unlocked toxin storage, an expired administrator certificate, and staff lacking required First Aid/CPR certificates. Noted care plans not updated in 12 months, failure to notify the Department about a resident ER visit, and environmental issues such as dirty bathrooms, a damaged window screen, spider webs, and missing lids on trash cans.
02 Jul 2024
02 Jul 2024
Inspection identified various violations related to safety, cleanliness, staff qualifications, and reporting requirements. Various deficiencies were cited and corrective actions are required.
§ 9058
23 Jan 2024
23 Jan 2024
Found the home clean and comfortable, with adequate food, medications secured, and safety systems functioning; no deficiencies were noted. Noted a bedridden resident on hospice and that an updated room sketch and current essential documents were requested.
23 Jan 2024
23 Jan 2024
Inspection found facility in compliance with regulations, including safety measures, record keeping, medication storage, and cleanliness. No deficiencies were identified during the visit.
22 Sept 2023
22 Sept 2023
Investigated a knife incident in which a resident obtained a knife and threatened staff; the knife was missing for weeks despite a locked cabinet, and staff could not determine how it was accessed, while no residents were threatened or aware of the incident at the time. Deficiencies were cited and appeal rights provided, with a warning that failure to correct or repeat deficiencies within 12 months may result in civil penalties.
22 Sept 2023
22 Sept 2023
Confirmed deficiency regarding resident accessing a knife, threatening staff, and uncertainty regarding how the resident obtained the knife.
21 Sept 2023
21 Sept 2023
Identified issues during an unannounced visit, including discrepancies in the centrally stored medications log with missing dates and prescription numbers, and care plans for several residents not signed by the responsible party within the last year. Noted staff records lacking current First Aid/CPR certificates and required training hours, while living areas, hygiene supplies, and safety measures were generally maintained and functioning.
21 Sept 2023
21 Sept 2023
Identified deficiencies in resident care plans, staff training, and medication management during the inspection. Required documents and training updates must be submitted to address the findings.
§ 87705(c)(5)
§ 87555(b)(8)
§ 1569.626(a)
§ 87355(e)
§ 87705(f)(2)
28 Jun 2023
28 Jun 2023
Addressed concerns about administrator certification for the licensee's two locations; the licensee submitted training documents toward renewal and the administrator was completing hours. LPA followed up with the certification unit to determine pending status, and no deficiencies were found.
28 Jun 2023
28 Jun 2023
Addressed concerns regarding Administrator Certification for the facility and a related facility, with a plan to submit necessary training documents.
§ 87405(d)
§ 87303(a)
§ 87463(c)
19 May 2023
19 May 2023
Found corrections for several items from May 9, 2023, including food repackaging and labeling, refrigerators cleaned, medication no longer pre-poured, resident reappraisals completed, spoiled food removed, site cleaned with backyard debris removed, and water temperature within regulation.
Provided an extension for two deficiencies to be completed by late May 2023; three deficiencies remained uncorrected and civil penalties totaling $2,100 were issued.
19 May 2023
19 May 2023
Identified deficiencies were corrected, while civil penalties were issued for remaining unresolved issues.
§ 87309(a)
09 May 2023
09 May 2023
Identified multiple health and safety issues at the site, including a dirty, unsanitary bathroom with a urine odor and debris, water at 144°F, dirty walls, and items stored outside; medications left unlocked and pre-poured doses not allowed.
Also found outdated fire extinguisher service, no recent emergency drills, incomplete resident and staff files (nine of ten residents lacked updated reappraisals, administrator certification not on the active/pending list), and missing required documentation such as the Centrally Stored Medication Log and liability information.
09 May 2023
09 May 2023
Identified deficiencies in cleanliness, medication storage, staff training, and emergency preparedness during inspection of the facility.
24 Feb 2023
24 Feb 2023
Investigated the allegation that a resident who recently died was not on hospice; caregiver provided a timeline of events, and management agreed to provide the death certificate when available. No deficiencies identified.
24 Feb 2023
24 Feb 2023
Found no deficiencies during the inspection related to the resident's recent passing.
23 Feb 2023
23 Feb 2023
Found no deficiencies and noted that infection control practices were in place, vaccines were up to date for staff and residents, and safety measures were maintained; several administrative documents were requested to be submitted within 30 days.
23 Feb 2023
23 Feb 2023
Confirmed no deficiencies during inspection focused on infection control practices and procedures.
07 Jul 2022
07 Jul 2022
Found that staff wore masks, daily monitoring occurred for residents with results documented, and posters, hand sanitizer, and routine disinfection were in place; an isolation room was available for a single resident and meals/medications could be delivered. Found that vaccination rates were 100% with boosters, PPE supplies were stocked with N-95 fit testing completed, indoor visitation and visitor testing/screening were in place, and no deficiencies were cited.
07 Jul 2022
07 Jul 2022
Visited facility maintained compliance with Covid-19 protocols and infection control measures. No deficiencies were found during the inspection.
§ 1569.618(c)(3)
§ 87463(c)
§ 87203
§ 87465(h)(4)
25 Apr 2022
25 Apr 2022
Found that Covid-19 infection control measures were in place, including screening, masking, hand hygiene reminders, and PPE supplies with staff training underway. Noted that live-in staff initially did not wear masks but were instructed to wear them, N-95 fit testing had not yet been completed, construction was ongoing at the site, and no deficiencies were cited.
25 Apr 2022
25 Apr 2022
Inspection confirmed compliance with Covid-19 safety protocols and adequate supplies of protective equipment and medications at the facility.
§ 87412(a)
§ 87412(d)
§ 87465(h)(6)
§ 87465(h)(5)
§ 87303(a)
§ 87303(e)(2)
§ 87465(h)(2)
§ 87555(b)(27)
§ 87555(b)(23)
§ 87555(b)(8)
§ 87507(c)
§ 87463(c)
§ 1569.618(c)(3)
09 Dec 2021
09 Dec 2021
Found infection control measures in place, including staff PPE training and fit testing, routine disinfection of high-touch areas, and screening procedures with available supplies; residents dined with social distancing and had both indoor and outdoor visits. No deficiencies identified.
09 Dec 2021
09 Dec 2021
Inspection focused on infection control procedures and practices, including staff training and resident safety measures. No deficiencies noted during inspection.
27 Jul 2021
27 Jul 2021
Found comprehensive infection control practices in place, with staff masked, temperature logs kept, PPE stocked, and high-touch areas disinfected daily. Found residents could isolate in their own rooms if ill, and no deficiencies identified.
27 Jul 2021
27 Jul 2021
Found no deficiencies and noted a clean, well-maintained home with six residents, secure storage for toxins and medications, adequate food, and safe water temperatures, along with functioning fire/smoke/CO detectors and exit alarms. Reviewed records for one resident and one staff member, and noted COVID postings and a mitigation plan.
27 Jul 2021
27 Jul 2021
Inspection confirmed compliance with regulations on safety, cleanliness, resident care, staffing, and documentation. No deficiencies were found during the visit.
27 Jul 2021
27 Jul 2021
Confirmed proper infection control procedures and practices were in place during the inspection at the facility. Residents are able to dine in the dining room and visitation primarily occurs outdoors with COVID precautions in place.
15 Jun 2021
15 Jun 2021
Found that infection-control measures were generally in place but with gaps, including no visitor sign-in/screening and some staff not masked; visitation reportedly limited to case workers; vaccination rate was 100% among staff and residents, PPE supply adequate with a designated isolation area, and no deficiencies cited.
15 Jun 2021
15 Jun 2021
Inspection found that infection control procedures were being followed, hand sanitizer and PPE were readily available, and both staff and residents had a 100% vaccination rate.
21 Jan 2021
21 Jan 2021
Reviewed with the regional manager, who approved waiving one requirement based on applicant knowledge; pre-licensing determined complete with no apparent deficiencies. Found the home well-kept and safe, with 5 bedrooms, 3.5 baths, a large fenced back yard, locked medications and resident records, a clean kitchen with adequate supplies, current safety equipment, COVID postings and a screening area, and fire clearance for six non-ambulatory residents.
21 Jan 2021
21 Jan 2021
Completed pre-licensing inspection found the facility to be compliant and free of deficiencies.
24 Nov 2020
24 Nov 2020
Verified identities of the applicant and administrator and confirmed understanding of licensing rules and procedures. Covered areas included licensing type, resident populations, and programs; admission policies; staffing requirements and training; health restrictions; general provisions; emergency preparedness; complaints and reporting; and pre-licensing readiness.
24 Nov 2020
24 Nov 2020
Confirmed understanding of facility regulations and operational procedures during inspection.
10 Jul 2020
10 Jul 2020
Allegations of harassment, inadequate food provision, and medication irregularities were investigated by the Licensing Program Analyst and found to be unsubstantiated.
29 Jan 2020
29 Jan 2020
Confirmed C1 left the facility without signing out, leading to a missing persons report filed with the police.
23 Jan 2020
23 Jan 2020
Inspection found the facility to be clean, well-maintained, and in compliance with regulations for resident care, medication management, and safety measures.
