Overall sentiment across the reviews is strongly weighted toward praise for the staff and the personal, compassionate care many residents receive. A large number of reviewers highlight caring, friendly and attentive employees — from CNAs and nurses to social workers and front-desk staff — who provide individualized attention, remember residents and involve families. Multiple accounts describe daily checks, helpful orientation, strong family engagement, and staff who go above-and-beyond to make residents comfortable. Nursing care and rehabilitation services receive consistent positive comments: reviewers repeatedly describe excellent therapy, thoughtful nursing assessments, effective follow-up, and a strong sense of community. The facility is often described as warm, homelike and organized, with clean, hygienic spaces, well-kept grounds, and no pervasive odors. Dining is frequently praised (good portions, helpful feeding assistance), and programming such as chapel, bible studies, live music, coffee socials and birthday/holiday celebrations contribute to resident quality of life. Several reviewers also note the practical benefits of Spanish-speaking staff and a continuum of care that allows residents to move between independent living, assisted living and skilled nursing in the same community.
Despite the many positive reports, there are several significant and recurring concerns that prospective families should weigh carefully. A number of reviews describe lapses in medical oversight: failure to follow discharge instructions, inconsistent or delayed lab monitoring and reporting, reluctance to refer residents to outside specialists, and allegations that signs of infection were ignored. These are serious clinical concerns mentioned explicitly by several reviewers and in at least one case contributed to a family’s belief that the facility’s care played a role in a resident’s decline. Alongside clinical issues, some caregivers reported that basic personal hygiene care was neglected (for example, residents not being showered and staff not washing hands), and at least one reviewer cited inappropriate resident pairing. Communication and administrative responsiveness are mixed: many reviewers praise clear, transparent communication and organized care plans, but others report gaps between admissions and nursing, delayed callbacks, suspended therapies (PT), meal tasks being passed to families, and long delays or poor handling of refunds and complaint resolution.
Facility condition and programming receive mixed-but-detailed feedback. Many reviews emphasize cleanliness and a well-kept interior, while also noting the building and exterior are older or show signs of being dated. Rooms vary from comfortable and upgraded apartments to small/shared rooms reported by some families. Activity programming appears robust in normal times (live music, chapel, socials), but COVID lockdowns and quarantine periods limited offerings for some residents. Several reviewers praised the rehab department and therapy outcomes, while at least one reported suspended therapy services during a stay.
A small but serious subset of reviews describe unacceptable conduct: theft of money, debit cards and personal belongings (with delayed return in some cases), and allegations of yelling or abusive behavior by specific staff members including a director of nursing (DON) and another named staff member. These reports are less numerous than the positive staffing comments but are severe in nature and therefore notable. Other complaints include isolated reports of unprofessional employees, staff attitude problems, and a few families who were treated poorly by supervisors. Management response to these issues appears inconsistent: some families report timely, transparent collaboration and even eventual refunds, while others report long delays, lack of apology and poor follow-up.
In summary, reviewers most commonly praise the personal nature of care, the compassion and responsiveness of frontline staff, the quality of therapy and the social/community environment. However, there are repeated and specific concerns regarding clinical oversight, lab and discharge management, hygiene care for some residents, administrative communication and a handful of serious safety/ethical allegations (theft and abusive behavior). The dominant theme is that the people who work there — nurses, CNAs, social staff and therapists — are the facility’s greatest strength, but families should inquire directly about clinical protocols, lab reporting, dementia-care guidance, security and incident resolution processes before placement. The reviews paint a picture of a caring, community-focused facility with generally high marks for day-to-day resident comfort and therapy, tempered by occasional and significant lapses in clinical or administrative performance reported by some families.
