I toured this small, home-like community and came away very positive. The staff were warm and caring, the place was clean and welcoming, meals were excellent from a dedicated chef, and there's a lively activities calendar and plenty of shared spaces-good for higher-level/dementia support. Staff can be stretched thin at times and costs felt a bit high, but overall I'd recommend it.
New West Haven II offers a distinctive approach to assisted living, drawing upon the Eden Alternative concepts to create a supportive and nurturing environment for seniors. The care home is committed to delivering long-term assisted living services within a homelike setting, fostering a sense of belonging and comfort for its residents. Both private and companion suites are available, providing flexibility and choices tailored to individual needs. The residence is designed to support a comfortable lifestyle while maintaining a focus on individualized care and dignity for each person.
One of the key features at New West Haven II is the “Respite Care” program, which provides short-term, 24-hour care similar to a hotel experience. This service is specifically designed for seniors who require full-time supervision and support on a temporary basis, making it an ideal solution when primary caregivers are away or in need of a break. The respite services offer peace of mind to families, knowing their loved ones are in a safe and professionally managed environment, while also allowing caregivers to take time for rest or personal commitments.
New West Haven II also boasts a premier Adult Day Program that serves the broader senior community. Open from 7 AM to 6 PM, Monday through Friday, the adult day care center offers stimulating activities, social engagement, and daily support. This program benefits not only the residents, but also seniors in the local community who wish to participate in a structured setting during the day while returning to their own homes in the evenings. Safety and the well-being of residents and visitors are prioritized, with policies in place to ensure secure and enjoyable visits that adhere to national and state guidelines.
The warm atmosphere at New West Haven II is evident in the personal interactions among staff and residents, where seniors can enjoy spending time outdoors or participating in the vibrant social life provided by the Adult Care Program. The presence of both long-term assisted living and flexible day care solutions ensures that a range of needs can be met, making New West Haven II a comprehensive resource for families seeking quality care. New West Haven II stands as a testament to thoughtful, respectful care in a setting that truly feels like home.
People often ask...
New West Haven offers competitive pricing, with rates starting at a cost of $2,600 per month.
New West Haven offers assisted living and memory care.
There are 12 photos of New West Haven on Mirador.
The full address for this community is 2551 Cameo Dr, Shingle Springs, CA, 95682.
Yes, New West Haven offers respite care.
Respite care in assisted living communities provides temporary, short-term relief for primary caregivers by offering professional care for their loved ones. It allows individuals to stay in an assisted living community for a limited time, giving caregivers a break while ensuring residents receive necessary support and assistance with daily activities.
State of California Inspection Reports
57
Inspections
10
Type A Citations
9
Type B Citations
6
Years of reports
14 Jul 2025
14 Jul 2025
Reviewed the probation binder and confirmed compliance with probation conditions; a brief walk-through revealed no concerns, and an exit interview was conducted.
§ 9058
18 Jun 2025
18 Jun 2025
Found the allegation that the place was in disrepair unfounded; found the allegation that it was not clean or sanitary unsubstantiated.
18 Jun 2025
18 Jun 2025
Found that mismanagement of residents' medications was unfounded. Found that the allegation that staff did not ensure residents' medical needs were met was unsubstantiated, and that staff did not provide adequate food service was unsubstantiated.
22 Apr 2025
22 Apr 2025
Reviewed probation binder; confirmed with the administrator that probation conditions were met; a brief walk-through found no concerns; no deficiencies cited; exit interview conducted.
17 Mar 2025
17 Mar 2025
Found no health or safety violations after reviewing four resident files and three staff files and checking the kitchen, dining areas, hallways, resident apartments, and common spaces. Requested LIC 500, LIC 610E, and current liability insurance to be sent by the end of the month.
10 Feb 2025
10 Feb 2025
Reviewed probation binder and stipulation/waiver conditions, confirmed compliance; toured the home, found it well maintained and residents' needs met; no deficiencies cited; exit interview conducted.
17 Sept 2024
17 Sept 2024
Found that the allegations about unmet showering, clothing, hygiene, bedding, and room cleanliness needs were unsubstantiated, based on interviews and on-site observations. Found that pendants were functioning and monitored with prompt responses, and dietary needs were accommodated, with these allegations also unsubstantiated.
17 Sept 2024
17 Sept 2024
Determined that allegations regarding unmet showering, clothing, hygiene, and room maintenance needs, as well as malfunctioning call pendants, untimely assistance response, and non-adherence to special diets, lacked sufficient evidence. Resident and staff interviews and facility observations supported compliance with care and service plans.
10 Sept 2024
10 Sept 2024
Found an unannounced health and safety check conducted in response to probation; food supply checked, a brief walk-through with staff completed, no concerns noted, stipulation requirements met, and no citations issued.
10 Sept 2024
10 Sept 2024
Conducted health and safety check, no concerns noted. Stipulation requirements met.
§ 9058
03 Jul 2024
03 Jul 2024
Found that the allegation that residents left unassisted was unfounded. Found the allegations that staff did not follow stipulation requirements, that the gate was in disrepair, and that a resident room was not kept mold-free unfounded, with records showing schedules and timesheets matched stipulation, the gate alarm repaired after failure, and no mold observed during site visits.
03 Jul 2024
03 Jul 2024
Confirmed staff follow residents back to the facility, gate was not in disrepair, and no mold in residents' rooms.
01 Jul 2024
01 Jul 2024
Found that the licensee did not provide records to the resident or their designated representative.
01 Jul 2024
01 Jul 2024
Confirmed that records were not provided to a resident or their representative as required by regulations.
13 Jun 2024
13 Jun 2024
Verified unannounced health and safety check on 6/13/2024; food supply reviewed and a brief walk-through conducted with the administrator, no concerns noted.
13 Jun 2024
13 Jun 2024
Conducted health and safety check, no concerns noted, no citations issued.
26 Apr 2024
26 Apr 2024
Checked food supply and conducted a brief walk-through with the administrator, noting no concerns. Exit interview conducted; no citations issued.
26 Apr 2024
26 Apr 2024
Conducted health and safety check on probationary facility, no concerns identified during visit.
09 Apr 2024
09 Apr 2024
Found no health or safety violations; all resident and staff files were complete and in compliance, and medications were administered per physician orders using a central log and MAR. LIC 500, LIC 610E, and current liability insurance were requested to be sent to the Department by month-end.
09 Apr 2024
09 Apr 2024
Reviewed files, medication administration, facility areas, and fire drills; no violations observed, all in compliance.
16 Aug 2023
16 Aug 2023
Found that staff dispensed the wrong medication to a resident and the incident was documented.
16 Aug 2023
16 Aug 2023
Investigated wrong medication given to a resident. Substantiated based on evidence.
§ 87506(c)(1)
21 Mar 2023
21 Mar 2023
Determined that failure to obtain timely medical care after a resident’s April 27, 2021 fall led to serious bodily injury, including a left femur fracture and deep vein thrombosis. A civil penalty totaling $9,500 was imposed after an initial $500 penalty had already been issued.
21 Mar 2023
21 Mar 2023
Found that a resident became severely dehydrated resulting in hospitalization due to lack of care and supervision. Issued a civil penalty of $10,000 for serious bodily injury.
21 Mar 2023
21 Mar 2023
Confirmed serious bodily injury resulting from neglectful care leading to hospitalization, leading to a civil penalty.
14 Feb 2023
14 Feb 2023
Found no health, safety, or personal rights violations during the unannounced visit; observed adequate food supplies, 33 residents (including 2 on hospice), and the administrator would submit the required documentation.
14 Feb 2023
14 Feb 2023
Confirmed no deficiencies found during the inspection visit.
09 Sept 2022
09 Sept 2022
Found the allegation that services were not provided to residents in care unsubstantiated after interviews with staff and residents and a review of documents.
09 Sept 2022
09 Sept 2022
Found that staff did not consistently wear masks and that the resident did not receive Lorazepam as prescribed on several dates in August 2021.
09 Sept 2022
09 Sept 2022
Confirmed allegations of staff not consistently wearing masks and resident not receiving prescribed medication.
§ 80075(b)(5)
18 Aug 2022
18 Aug 2022
Investigated allegations that a resident sustained unexplained injuries, that the home was unkept, and that staff mismanaged a resident's medication. Found the injuries allegation unsubstantiated and the unkept allegation unsubstantiated, while the medication mismanagement allegation substantiated.
18 Aug 2022
18 Aug 2022
Found staffing shortages contributed to delays in responding to residents' call buttons and to medication errors, based on interviews and documents. Two residents reported waits of up to one hour after signaling for help, while continence care was generally timely and no malodor was observed.
18 Aug 2022
18 Aug 2022
Confirmed lack of staffing and medication errors, but found no evidence of malodor or delayed continence care.
07 Apr 2022
07 Apr 2022
Found an unannounced annual visit focused on infection control, during which all staff and others requiring background checks had valid clearances; no deficiencies identified, two technical advisories issued, and an exit interview conducted.
07 Apr 2022
07 Apr 2022
Reviewed visit found no deficiencies, issued 2 technical advisories. All required staff have clear criminal record checks.
23 Dec 2021
23 Dec 2021
Conducted an unannounced infection-control visit and reviewed records from December 23, 2021, showing all required background checks cleared. Found no deficiencies, but two technical advisories were issued; exit interview completed.
23 Dec 2021
23 Dec 2021
Confirmed no deficiencies during the unannounced annual visit, but issued two technical advisories.
§ 87465(a)(5)
16 Sept 2021
16 Sept 2021
Identified an allegation of non-compliance; additional deficiencies were issued.
16 Sept 2021
16 Sept 2021
Confirmed additional deficiencies were issued as a result of substantiated findings on the report.
§ 87645(a)(5)
§ 80072(a)(2)
05 Aug 2021
05 Aug 2021
Found the allegation that staff did not seek medical treatment after a fall and did not inform the resident's Power of Attorney about the fall and pain to be supported by the evidence. Found that the resulting fracture could not be attributed to neglect or lack of supervision.
05 Aug 2021
05 Aug 2021
Confirmed that neglect led to a resident falling and experiencing pain, but could not determine if neglect or lack of supervision caused a subsequent fracture.
§ 87411(a)
08 Jul 2021
08 Jul 2021
Found the allegations of resident falls, unlabeled medications, medications not given on time, a pressure injury, denial of food, and inadequate staffing unsubstantiated due to a lack of identifying information and missing dates or witness details.
08 Jul 2021
08 Jul 2021
Determined that allegations concerning falls, medication mismanagement, pressure injuries, food denial, and inadequate staffing were not supported by sufficient evidence.
§ 87761
§ 87755
§ 87355
§
§ 87211
§ 87207
24 Jun 2021
24 Jun 2021
Found that the allegations that staff did not clean a resident's bathroom, left a resident in soiled diapers, left a resident in soiled linens, and staff were not adequately trained were unsubstantiated.
24 Jun 2021
24 Jun 2021
Investigated allegations of inadequate cleanliness and staff training were found to be unsupported due to lack of evidence and complications during a COVID-19 outbreak. Confirmed facility cleanliness standards and training requirements appeared to be met despite unusual circumstances.
14 May 2021
14 May 2021
Identified the air conditioner in disrepair as unsubstantiated.
14 May 2021
14 May 2021
LPA investigated the allegation of a broken air conditioner and found it unsubstantiated.
22 Mar 2021
22 Mar 2021
Found no evidence to support the allegations that the resident was not adequately fed, not adequately hydrated, or that staff were insufficient to meet the resident's needs.
22 Mar 2021
22 Mar 2021
Investigated allegations of inadequate feeding and hydration, as well as insufficient staff, found no evidence indicating wrongdoing, attributing the resident's condition to natural decline and end-of-life processes.
§ 87468.1(a)(8)
§ 87465(g)
02 Mar 2021
02 Mar 2021
Identified the allegation of insufficient staffing to meet residents' needs on a timely basis as substantiated.
02 Mar 2021
02 Mar 2021
Substantiated report of insufficient staff to meet resident needs in a timely manner.
01 Feb 2021
01 Feb 2021
Identified two specific allegations: staff failed to meet residents' care needs by not cleaning a catheter as directed, resulting in multiple UTIs. Additionally, staff failed to keep residents' rooms clean by not cleaning the toilet and by leaving dirty linens in the bathroom for several days.
01 Feb 2021
01 Feb 2021
Found staff failed to meet residents' care needs and keep residents' room clean based on witness statements and evidence of lack of proper cleaning of a resident's catheter and bathroom linen.
18 Feb 2020
18 Feb 2020
Case management visit revealed that individual did not meet requirements for background check clearance, resulting in restrictions on facility access and client contact.
31 Jan 2020
31 Jan 2020
Case management visit regarding case closure for a background check on an individual. Person did not submit required information, resulting in no clearance to be on facility premises or have contact with clients without a criminal record check.
§ 87633(6)(a)
§ 87303(a)(1)
23 Oct 2019
23 Oct 2019
Confirmed fall and fracture incident, lack of documentation for report submission, and identified floor elevation plates in all rooms inspected.
§ 87411(a)
07 Oct 2019
07 Oct 2019
Identified individual did not complete required background check, resulting in closure of the case.
