Overall sentiment across the reviews is positive, with multiple reviewers highlighting strong caregiving, excellent cleanliness, and an engaging activities and dining program. Staff are repeatedly described as top notch — attentive, helpful, respectful, and friendly — and the administrator receives explicit praise. Several reviewers felt the facility was on par with a nearby competitor (West Hills) and even recommended Royal Oaks Home Care to families, citing good value for the level of care provided. The community is described as clean and pleasant in appearance, and tours are reported to be informative and well-run.
Care quality and staff performance are among the most consistently praised aspects. Reviews emphasize that residents receive good care, staff clearly explain care options, and many families find the caregiving team trustworthy and communicative. The facility’s acceptance of hospice benefits and pets is mentioned positively, increasing its appeal for families with specific care or pet requirements. That said, a minority of reviews mention inconsistent or poor staff communication, so while communication is often a strength, prospective residents and families should confirm communication practices during a visit.
Facilities show a mix of strengths and areas for improvement. Cleanliness is repeatedly called outstanding, and the community’s general appearance is described as pleasant. However, multiple reviewers point out that the furnishings and decor are dated — with old furniture and a need for fresh paint — suggesting the interior could benefit from cosmetic updates. Location-related issues are another clear pattern: the facility sits on a busy street with noticeable traffic, and parking is described as poor or difficult. Several reviewers noted that the Simi Valley location can make visits less convenient, which is an important practical consideration for families who will visit frequently.
Dining and activities are strengths. Meals are characterized as varied, appealing, and healthy, and reviewers appreciated the menu options. Activity programming receives praise for being enjoyable and encouraging resident socialization; small-group activities were specifically mentioned as pleasant and engaging. Tours and initial impressions also score well: guides are informative and tours leave a positive impression on visitors.
In summary, Royal Oaks Home Care is viewed overall as a clean, well-run community with strong staff, good care, appealing dining, and active programming. The facility accepts hospice benefits and pets, which adds to its flexibility. The main concerns to weigh are somewhat higher costs compared with a nearby option (West Hills), dated decor that could use refreshing, and practical issues related to its Simi Valley location — specifically traffic and limited parking. Prospective residents and families would likely benefit from an in-person tour to evaluate the physical environment, confirm communication practices, and balance the slightly higher cost against the high praise for staff and care quality.
