Overall sentiment is mixed and highly polarized: many reviewers report warm, skilled, and dedicated care from nurses, CNAs, therapists, and housekeeping staff, while others describe significant failures in responsiveness, communication, and basic resident safety or dignity. Positive reviews emphasize compassionate bedside care, effective rehabilitation outcomes (including outstanding hip therapy and successful physical therapy for many), a welcoming, family-like atmosphere, and a clean facility with engaging activities and mostly good food. Negative reviews highlight slow response times, poor communication with families, mishandling of personal belongings and medical testing, and instances of disrespectful or inattentive care.
Care quality and therapy: A large portion of reviews praise therapy and rehabilitation services — several accounts describe measurable improvements (e.g., walking progress, successful hip therapy) and recommend the facility's rehab staff. At the same time, a minority report a very poor physical therapy experience. This suggests that clinical and therapy staff can provide excellent outcomes for many patients, but that results may depend heavily on which therapists or shifts are involved. Nursing care reviews are also split: many cite compassionate, hands-on nurses and CNAs, but others report nurses who are slow to respond or do not attend to residents' needs.
Staffing, responsiveness, and communication: A recurring negative theme is slow or inconsistent responsiveness. Multiple reviewers describe long waits for assistance (specific reports of 45–50 minute delays), unanswered phone calls, and staff who avoid family members. These issues are often attributed to understaffing or poor training/management. Communication failures extend to lost bloodwork and food order errors, which raise concerns about coordination and the facility’s processes. Conversely, some families describe efficient handling from admissions through discharge, including timely rides and clear coordination — again indicating wide variability in experience.
Environment, activities, and dining: Many reviewers praise the facility's cleanliness, housekeeping staff, and an active social program (bingo, singing, volunteering). Several positive notes about Thanksgiving or special meals and comments that “food pretty good” appear alongside occasional reports of wrong meal orders. The social environment is often described as family-like and friendly, which is a consistent positive for numerous residents and families.
Management, training, and reliability concerns: Several reviews point to management problems, poor training, and an inconsistent standard of care across staff and shifts. There are serious concerns raised about mishandled or discarded personal belongings, lost medical tests, and at least one report of a perceived drop in care related to a family bereavement. Some reviewers warn that online reviews may be outdated or that ownership/staff changes could have occurred, and one reviewer explicitly accused the facility of misleading advertising regarding star ratings. These comments suggest potential turnover and possible gaps in oversight or quality control.
Overall assessment and patterns: The facility appears capable of delivering very good care, compassionate staff interactions, and effective rehab for many residents — particularly when well-staffed and managed. However, inconsistencies are frequent and vivid: several serious negative experiences (long response times, lost items, poor communication, and occasional disrespectful behavior) coexist with laudatory accounts of excellent care. Prospective residents and families should weigh these mixed reports, ask targeted questions about staffing levels, shift coverage, therapy providers, policies for handling belongings and medical paperwork, and request recent references or in-person observations. If continuity of care, fast responsiveness, and reliable communication are priorities, verify those aspects directly with the facility; if prioritizing rehab outcomes and a warm social environment, the facility has multiple positive reports to support those strengths.
